Customer Reviews for Rob Bakers Olympian
(U-Haul Neighborhood Dealer)

1,890 reviews

1009 El Camino Real   Millbrae, CA 94030
(Meadow Glenn Ave)

(650) 692-6382

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9:30 am–1 pm

Services at this Location:

Contact Us

(650) 692-6382

1009 El Camino Real
Millbrae, CA 94030
(Meadow Glenn Ave)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9:30 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great Customer Service is always key to any business. Rob provides 100% CS whenever I reserve a rental. Rob not only connects with his customers, but with our community as well.

David De La O 
Rating:
5.0

No need to improve all great. I’ll be back n

Ann Bauden 
Rating:
5.0

Customer did not leave a comment.

Travis Llado 
Rating:
5.0

Very quick in/out experience. It does help when you complete as much as you can, including uploading driver's license.

Justin Bell 
Rating:
5.0

Customer did not leave a comment.

Colm Murphy 
Rating:
5.0

Nothing it was perfect.

Mark Reed 
Rating:
5.0

Owner parked the himself, very helpful

Joel Tencer 
Rating:
5.0

A complementary mug.

CORINNE WONG 
Rating:
5.0

Customer did not leave a comment.

Robert Ready 
Rating:
5.0

Rob has always provided great customer service to me whenever I was in need of a Uhaul rental. Even in a days notice, he has been able to accommodate me. This is why I keep coming back. You can’t beat the price and service!

David De La O 
Rating:
3.0

I needed to use a u haul to pick up a couch my job donated to me. I used a 15'ft truck (needed a ramp). I picked up the truck at 12:44pm returned the truck at 2:35pm and only drove a total of 26 miles to the location my house and drop off the truck and I had to pay $108.00 .. To much for such a short amount of time and distance... I did not even use that much in gas... This should not have cost so much.. I should not of had to pay for the full time.. Or the large amount of gas.

Renee Moon 
Rating:
5.0

Goog

Lucia Chavez Ortiz 
Rating:
4.0

Always great - solid equipment in solid condition and a no-drama experience.

James Wright 
Rating:
5.0

Customer did not leave a comment.

david ortiz 
Rating:
5.0

Friendly fast service

dean fastidio 
Rating:
5.0

Customer did not leave a comment.

PAUL DENNING 
Rating:
5.0

Customer did not leave a comment.

Thomas Fox 
Rating:
5.0

Customer did not leave a comment.

Melissa Stacy 
Rating:
5.0

During the checkout phase, call the vehicle a vehicle and not the equipment. Calling the equipment was confusing.

Paul Denning 
Rating:
5.0

Customer did not leave a comment.

Jerson Roldan 
Rating:
5.0

Corporate website is too much upsell. The insurance is overpriced and misleading. Overall pricing is about $25 higher than it should be. Mileage and base price is acceptable. I’m going with another provider next time until I hear better feedback from others

David Sheu 
Rating:
5.0

Customer did not leave a comment.

Nancy Riemer 
Rating:
5.0

Customer did not leave a comment.

leslie vaughn 
Rating:
5.0

Staff was professional, efficient and helpful

Dennis OMahony 
Rating:
3.0

Truck was a mess inside. It was all wet and smelled of actual garbage inside when I got in. Dirt, food wrappers, and sticky spots all over the cab. I won't be renting again.

Benjamin Hwa 
Rating:
4.0

I still have not received my receipt via email. They can’t even print a receipt in the store site.

ROBERTO CHAVES 
Rating:
5.0

Customer did not leave a comment.

Alex Tilo 
Rating:
5.0

Customer did not leave a comment.

Rami Dahud 
Rating:
5.0

Customer did not leave a comment.

Michael Sullivan 
Rating:
5.0

Customer did not leave a comment.

craig coccellato 
Rating:
5.0

Amazing men l love ❤️ hem

Ana Ferreyra 
Rating:
5.0

Customer did not leave a comment.

Robert Aguilar 
Rating:
5.0

The manager very kind and friendly

Wilfrido Ruiz 
Rating:
5.0

Nothing

James Beam 
Rating:
5.0

All Good....

Michael Butler 
Rating:
5.0

Customer did not leave a comment.

Matthew Canty 
Rating:
5.0

Customer did not leave a comment.

Wilfrido Ruiz 
Rating:
5.0

Customer did not leave a comment.

Michael Trevor 
Rating:
5.0

Customer did not leave a comment.

Jian Chen 
Rating:
5.0

everything was swell.

francis torres 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CORY 
Rating:
2.0

U-haul called last min to change my location for pick up, which I had to pay more for the mileage. The person at that location can careless about his customer, was watching the football game while checking me in. Give me the key and I walked around to check the car. I mention couple of area around the car with dings, and he said "I know the damages on my trucks!" He over charge me when I returned the car but I just didn't want to deal with him.

Susan Lee 
Rating:
5.0

You went up and upbove. I did not know I rented a van I thought I was getting a small covered truck. You listened to my concern and managed to switched me. You made my moving much shorter time. Thxs U

CORINNE WONG 
Rating:
5.0

Customer did not leave a comment.

yuan pu 
Rating:
5.0

Customer did not leave a comment.

Kathy Rudy 
Rating:
5.0

Terrific experience!

Barbara Lyons 
Rating:
5.0

Customer did not leave a comment.

Fred Mangold 
Rating:
5.0

Customer did not leave a comment.

Brock Roland 
Rating:
4.0

Customer did not leave a comment.

Chunhui Gu 
Rating:
5.0

Rob is great! Very friendly and professional. It was a very smooth and speedy experience renting from this location. I highly recommend and will be using again in the future.

Jeron Magalong 
Rating:
5.0

Customer did not leave a comment.

Ronald Moore 
Rating:
5.0

Customer did not leave a comment.

Angel Cervantes 
Rating:
5.0

Customer did not leave a comment.

VITTORIO DURZO 
Rating:
5.0

Customer did not leave a comment.

DHANI SUNTONVIPART 
Rating:
5.0

Customer did not leave a comment.

Iraj Shayesteh 
Rating:
5.0

Rob bakers garage is the best! Quick, on Time and always stocked w any size

Najeb Dabit 
Rating:
4.0

The vehicle reserved online should be available when it's picked up. It was not. Had to rent a different type of vehicle. Fortunately, the price was the same. The check-in and check-out process went through smoothly.

DHANI SUNTONVIPART 
Rating:
5.0

Customer did not leave a comment.

Alejandro Medellin 
Rating:
5.0

Customer did not leave a comment.

ray Barrozo 
Rating:
5.0

Making sure my reservation truck is the size that I reserved

Francis Ip 
Rating:
4.0

Customer did not leave a comment.

Terry U 
Rating:
4.0

Customer did not leave a comment.

Martha Jolley 
Rating:
5.0

Great communication, good customer service.

Francis Laney 
Rating:
4.0

Customer did not leave a comment.

GERMAN ALVARADO 
Rating:
5.0

Super nice guy. Very friendly and helpful. Pick up and return a very easy and smooth process! Thank you!

Donald Bradley Cumberland 
Rating:
5.0

Customer did not leave a comment.

Ted Lin 
Rating:
5.0

Customer did not leave a comment.

MarcAngel Nava 
Rating:
5.0

Customer did not leave a comment.

Dipankar roychowdhury 
Rating:
5.0

Everything was great!

Ricardo Gomez 
Rating:
5.0

Customer did not leave a comment.

Vivian Raymundo 
Rating:
5.0

Customer did not leave a comment.

Daniel Zahn-Nabkel 
Rating:
5.0

Customer did not leave a comment.

John Hockridge 
Rating:
4.0

Customer did not leave a comment.

rachel le 
Rating:
5.0

Customer did not leave a comment.

James Breland 
Rating:
5.0

I will return to Rob Baker's whenever I need a Uhaul.

robin orsi 
Rating:
5.0

Great, easy, smooth experience. Friendly and helpful staff. After hours return was simple & quick. Vehicle and equipment well kept. Worth the drive out of SF to use this location if you’re debating this or another location. Free, safe parking lot across the street. 10/10 would recommend.

Emmett Meliado 
Rating:
5.0

Nice to have a new truck that was maintained.

Lisa Stephenson 
Rating:
5.0

Rob is great... very flexible and easy to work with. A Millbrae institution!

Greg Kall 
Rating:
5.0

Friendly and great experience

JOSEPH BENAGLIA 
Rating:
5.0

Always first rate - thank you

Andra Norris 
Rating:
5.0

Customer did not leave a comment.

Bilel Walha 
Rating:
5.0

Great location, efficient and easy to rent. Pleasant service!

Sumita Fleming 
Rating:
5.0

Customer did not leave a comment.

Jennifer Camp 
Rating:
5.0

This is the second time I’ve rented a truck from here and I’ll definitely be doing it again!! Feel free to rent your next moving truck from Bob Bakers Olympian

Allison Brodbeck 
Rating:
5.0

Customer did not leave a comment.

David Pulido 
Rating:
5.0

Customer did not leave a comment.

Joseph Enea 
Rating:
5.0

Customer did not leave a comment.

Brian Palmer 
Rating:
5.0

Service was quick and clear. A very smooth experience

DANIEL BRIAN CERRI 
Rating:
2.0

The owner of this location was unfriendly and unhelpful in the process.

Derek Cook 
Rating:
5.0

Customer did not leave a comment.

Rebecca Diaz 
Rating:
5.0

Customer did not leave a comment.

Randy Lafon 
Rating:
5.0

Customer did not leave a comment.

Rocelyn Bacarro 
Rating:
5.0

Customer did not leave a comment.

KATY GERMAN 
Rating:
5.0

Great customer service. They are very friendly and helpful!

JENNA SAMORA 
Rating:
1.0

The truck was beyond dirty, and the check engine light was on from the time I picked it up. When questioned about the condition of the truck, the owner of the place said he was too old to keep the truck clean. When I returned it, he wanted me to clean the dirty truck he gave me and cried about being an old man, so my daughter cleaned out the back since the guy said he'd give us a discount. NO discount, and we had a drive a dirty truck with a check engine light, making noise, and on top of it, clean it because the guy was "too old and weak" to do it himself. Guy hates his life, his customers, and probably POC. The damn radio on the truck didn't even work...so we had to listen to the lovely sound of gears grinding. I have rented several times in the past, but this has been the worst experience I've ever had renting a vehicle from ANYONE. If I had not desperately needed the truck this time, I would have walked away from the reservation; this place sucks to rent from, and I will only use REAL Uhaul centers from now on; I never had a problem renting from them, maybe hire someone to clean your cars? Or maintain them? You would think having a shop at the same location would ensure the truck are maintained.....NOPE! You even get to load and unload your own equipment, unlike other Uhaul centers. Even better, they don't give you the lock to the back of the truck, so you get to provide your own. The guy has a bunch of awards and recognition, but it might have been before he got "old, weak," and lazy. SERIOUSLY GO TO A REAL UHAUL LOCATION, do not give this man any of your money; he does not deserve it

Fernando Galeano 
Rating:
5.0

Rob Baker is the best uhaul place around ! Excellent service and clean, working trucks.

Renee Lee 
Rating:
5.0

I rented a pickup truck and it was easy to drive and in great condition. Great experience-easy and efficient.

Sumita Fleming 
Rating:
5.0

Customer did not leave a comment.

Bernadette Divina 
Rating:
5.0

Quick easy checkout. Much better than your Bayshore location in San Francisco

Karen Daly 
Rating:
3.0

Customer did not leave a comment.

Nick Patel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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