Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)

187 reviews

1835 W Old Liberty Rd   Westminster, MD 21157
(Cross street Skidmore Rd)

(443) 671-1135

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm

Services at this Location:

Contact Us

(443) 671-1135

1835 W Old Liberty Rd
Westminster, MD 21157
(Cross street Skidmore Rd)

Services at this Location:

Office Hours

  • Mon-Sun: 8:30 am–4:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Fritz 
Rating:
5.0

Customer did not leave a comment.

john green 
Rating:
5.0

The manager of this U-Haul rental facility was prompt and very courteous. The truck cab was VERY clean inside and he gave helpful hints to me for successful driving of the 20 foot truck.

Elizabeth Grigoleit 
Rating:
1.0

Trailer had a flat and where I got the trailer from would not help fix it. I had to pay to fix myself. Poor srevice

Patrick Minor 
Rating:
5.0

Customer did not leave a comment.

JULIE HALL 
Rating:
5.0

Great place to rent from. Great experience.

Gregory Carpenter 
Rating:
5.0

Customer did not leave a comment.

Roy A Chiavacci 
Rating:
5.0

Friendly

Stephanie Lewis 
Rating:
5.0

Customer did not leave a comment.

James Chilson 
Rating:
5.0

Customer did not leave a comment.

L Frank Caponiti 
Rating:
3.0

Customer did not leave a comment.

John Tivvis 
Rating:
5.0

Customer did not leave a comment.

Richard Duffy 
Rating:
5.0

Customer did not leave a comment.

Robert Leonavicius 
Rating:
5.0

Equipment is great and quick checkout with Knowledgeable owner

david callaway 
Rating:
5.0

Customer did not leave a comment.

Delyza Howard 
Rating:
5.0

Customer did not leave a comment.

bruce kieta 
Rating:
5.0

Customer did not leave a comment.

JOSEPH GARZELLONI 
Rating:
5.0

Customer did not leave a comment.

Boris Rasputnis 
Rating:
5.0

We have rented UHaul trucks from this location before, and we highly recommend this provider.

Kim Bradley Prentice 
Rating:
5.0

Very helpful and accessible

Mike Thomas 
Rating:
5.0

The trailer was in functional (yet visually slightly distressed) condition when I came to pick it up. It was ready for me when I was ready for it, and Rick was quick with the paperwork processing. Drop-off after my time with the trailer was simple too. No issues to speak of, just really wish I could get this trailer from the U-Haul rental just 2 miles from my house instead of one that's 25 minutes away.

Matt Schaber 
Rating:
5.0

Customer did not leave a comment.

Christopher Cook 
Rating:
4.0

Great experience and communication was excellent. the only negative was not knowing that there is no one on site and with a short booking window I had to wait for someone to come to release the rental.

Adolfo Blassino 
Rating:
4.0

Customer did not leave a comment.

mark weaver 
Rating:
3.0

Unhappy that I was charged for insurance when I declined it. This is twice that this location has done this to me. I may not go back.

RICHARD BLOOM 
Rating:
5.0

Customer did not leave a comment.

T Scott Vaughn 
Rating:
5.0

Rick, the owner, was excellent. He was very helpful and friendly. Excellent customer service. Got in and out with my truck very fast. Treated me like royalty. Thanks Rick!

Ernest Weiss 
Rating:
5.0

Customer did not leave a comment.

Michael Biederman 
Rating:
3.0

Customer did not leave a comment.

Gary Seibel 
Rating:
5.0

Customer did not leave a comment.

Megan ANDERSON 
Rating:
5.0

It was perfect

joseph mcnerney 
Rating:
5.0

Rick was great.

Michael Hogan 
Rating:
3.0

Customer did not leave a comment.

Richard Bloom 
Rating:
5.0

Customer did not leave a comment.

DAVID SHIPLEY 
Rating:
5.0

Rick was great!! Excellent customer service and I was extremely impressed by Rick's professionalism. I would highly recommend anyone wanting to rent a u-haul see rick in winfield. Great experience!!!!

Stephen Pruzinsky 
Rating:
5.0

Customer did not leave a comment.

Peter Marumahoko 
Rating:
5.0

Very friendly and super knowledgeable!

Donald Baker 
Rating:
5.0

Customer did not leave a comment.

patrick mccain 
Rating:
5.0

I just dropped and unhooked I spoke to the owner on the phone he was out on a towing call. He gave instructions on where to park the trailer.

Paul Hudson 
Rating:
5.0

Rick and Tom were knowledgeable and customer service was top knotch. This is an honest rental location. Despite being a “24/7” location with no contact pick-up/drop off…Rick walked me through the entire process via calls and texts. Tom was on-site and made sure I set the features on the truck to have the safest, easiest driving experience. Thanks to them my love was flawless.

Lisa Turni 
Rating:
5.0

Nothing

Kevin Gordon 
Rating:
5.0

Contact got right back to me in minutes and was friendly and clear on what I had to do next. Highly recommend.

Fred bell 
Rating:
3.0

Customer did not leave a comment.

wayne andrew 
Rating:
5.0

Rick provided the best customer service that I’ve ever gotten renting a U-Haul trailer. It was very helpful in explaining the hook ups to my vehicle, loading instructions, safety tips. He make sure that we had all the tools to have an easy move. I recommend his service to all my friends and other customers.

Dale Drenner 
Rating:
5.0

Customer did not leave a comment.

Joseph Gallagher 
Rating:
5.0

Rick was quick to respond and very communicative. Had a spot ready for drop-off.

Shawn Poth 
Rating:
5.0

Customer did not leave a comment.

Scott Kinsey 
Rating:
5.0

Rick was a pleasure to work with. By far the best place in Carroll County to rent anything!

David Becraft 
Rating:
5.0

Customer did not leave a comment.

Deidre Stonestreet 
Rating:
4.0

The back of the truck was dirty and there were 37 moving blankets thrown all over .

GLENN REEDY 
Rating:
5.0

Super

william conway 
Rating:
5.0

Rick was amazing. Super friendly and helpful.

Douglas Grimmett 
Rating:
5.0

Customer did not leave a comment.

Jacob WEISER 
Rating:
5.0

Rick was fantastic. Very informative, organized. Truck and Dolly were in excellent shape. Loved working with him!

Mare Cromwell 
Rating:
5.0

Customer did not leave a comment.

Dave Provine 
Rating:
5.0

Friendly, informational, all around good experience at this location.

Seth Deavers 
Rating:
2.0

Customer did not leave a comment.

Shaun Hickey 
Rating:
5.0

Great service. Easy pick up and drop off. Couldn’t be easier really. Rent from here.

Jeffrey Markow 
Rating:
5.0

Customer did not leave a comment.

Valerie Mertz 
Rating:
5.0

Customer service by Rick was excellent, a rarity these days. Will use again.

Mark Baxter 
Rating:
3.0

they took good care of me

Mike Moskal 
Rating:
5.0

Customer did not leave a comment.

Bill Rudeseal 
Rating:
5.0

Customer did not leave a comment.

Royce Livingston 
Rating:
5.0

Customer did not leave a comment.

Athanasios Pratilas 
Rating:
5.0

Customer did not leave a comment.

Michael Sherburne 
Rating:
4.0

Ease of check out was extraordinary. Good selection of rentals. Overall great location. Just make sure trailers are able to move freely after customer drop offs in the ditch to avoid unnecessary struggle during hook up

Piotr Rachtan 
Rating:
5.0

Rick is fantastic, friendly and makes moving 100 times less stressful

Kristen Weinstein 
Rating:
5.0

Customer did not leave a comment.

lucille wilkinson 
Rating:
5.0

Everything was great. Rick was very pleasant and helpful. Very easy to communicate with and work with. Thank you!

Monica GLAZE 
Rating:
5.0

Customer did not leave a comment.

Jose A Cordova Laboy 
Rating:
5.0

Customer did not leave a comment.

Rodne Lehman 
Rating:
5.0

Customer did not leave a comment.

Stephen Schafer 
Rating:
5.0

Prompt, friendly, professional service!

Peter Brown 
Rating:
5.0

Customer did not leave a comment.

Peter Marumahoko 
Rating:
5.0

Rick had everything in order and kept us on schedule

William Bresnahan 
Rating:
5.0

Customer did not leave a comment.

Peter Marumahoko 
Rating:
3.0

Customer did not leave a comment.

Emmett Stoker 
Rating:
4.0

The gas was not to the level it was supposed to be & I was charged for the previous user’s fuel usage. I have requested an adjustment & refund & submitted a photo of the fuel level upon pick up.

Michele Field 
Rating:
5.0

Originally I started off with Sunoco in Westminster Maryland. With a complicated trip ahead of me it would have been nice If I could understand what they were saying. Definitely a language barrier! Plus they weren't exactly pleasant. When on the other hand Ricks Road Rescue on liberty road could not have been more helpful. Rick is definitely customer oriented and went out of his way to help me with all of the confusion. If you want a secure and safe rig for a long haul Rick is the way to go. Once again I highly recommend Rick's Road Rescue.

Michael Calderone 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fleegle 
Rating:
4.0

The app to return the vehicle did not work well at this location and was extremely frustrating. In addition, I was charged for gas when I returned the vehicle with more than 3/4 tank.

William Graham 
Rating:
5.0

As a contractor I often have to trucks, this was my best uhaul and for that matter best overall truck rental experience

Grant Berry 
Rating:
5.0

Needed a truck an trailer for a last minute purchase of a jeep 4 hours from my home. Rick was cool as could be , made the entire process very easy and most importantly was HONEST. Rushing through the app I accidentally clicked a bigger truck then I needed , and clicked that I needed moving blankets and dollies. Instead of making an easy extra bucks off me he adjusted my bill without any issues. Kept an easy form of communication the whole way via text and his staff was friendly. Clean maintained equipment. Would recommend to anyone in the Westminster md area.

Leonard Franchino 
Rating:
5.0

Customer did not leave a comment.

Gary Seibel 
Rating:
2.0

I rented a trailer to haul my Jeep to an off-road event about 2.5 hours from my home. On the return trip, my trailer experienced a tire blow-out. I had to call U-Haul and rely on a local contractor to bring me a new wheel and tire. I thought it odd when I picked up the trailer that it didn't come with any spare tires, but certainly wished it had as I was sitting on the side of I-81 for 2 hours. I could've had the tire changed in about 3 minutes if it came with one.

Matt Schaber 
Rating:
4.0

They had multiple trucks and were very helpful. But claimed they didn't have time to clean the bird doo off the truck. Vehicle was good.

Martin Greenblatt 
Rating:
3.0

Customer did not leave a comment.

Carl Richards 
Rating:
5.0

Easy transaction tent well

Brian Fandel 
Rating:
3.0

I was over charged for one. The owner as he stated several times told me how little I knew about a trailer and he had all the knowledge and I was made out to be an idiot. The guy was an unprofessional unwelcoming jerk. I called and asked if I could change my pick up time. He said yes. I arrived at 10:45 am. It took 45 minutes to do what should’ve been 5 minutes. I departed the location at 11:35 I returned the trailer at approximately 8 am. Not a single person around. I put the trailer in the location I picked it up from and left. Per the agreement it states to return to location by appointed time. I did. I was called at 1:15 pm and belittled for not having called to tell the “Owner” I had returned the trailer. The owner said. “ what time did you drop of the trailer? It to dark to see on my video cameras. I said 8 am. I was belittled for following the agreement and told I was suppose to notify him personally. I don’t believe this to be true. I will never use that service again. What a disappointment to be treated and talked down too by the owner. I should’ve been charged for only one 1 day. I was charged in excess of what I should’ve been charged and it’s a lie. Uttering. It’s a crime. Never will I use that location for anything. Joseph A Miller III

Joseph Miller 
Rating:
1.0

Customer did not leave a comment.

olivia schmidt 
Rating:
5.0

Customer did not leave a comment.

GLENN REEDY 
Rating:
5.0

Customer did not leave a comment.

Robert Goff 
Rating:
5.0

Customer did not leave a comment.

Charles McAbee 
Rating:
4.0

With the drop-off location, I can understand how the location looked. Let’s be real. It is a tow yard…. I wasn’t expecting a Ritz Carlton where they’ll put a napkin on your lap, feed you watercress tea crackers and tell you a bedtime story. I dropped off the trailer and left. They did their job. Keep both the pick-up and drop-off locations the same.

Drew Spriggs 
Rating:
4.0

Once you find the sign to call someone (doors to both buildings were locked), they answered right away and walked me through the pick-up process over the phone. Very helpful and made things quick and easy. Same went for drop-off. Despite the appearance of the place, the entire rental went faster and smoother than any other rental I've ever experienced. Only complaint - after the fact when I finally looked at my receipt the next day, I saw I was charged the extra $14 for damage coverage when I'm 99.999% sure I toggled to decline it because I NEVER purchase it. Not worrying about it but just making others aware. One other note, too ... make sure to be VERY thorough with providing ALL required information when reserving online as it will make the rental go a LOT smoother!

Jeffrey Swecker 
Rating:
5.0

Customer did not leave a comment.

Charles Kilby 
Rating:
5.0

Very helpful personnel

Charles McAbee 
Rating:
5.0

Great customer service.

Tayquon Washington 
Rating:
5.0

Customer did not leave a comment.

MOLLIE KNIGHT 
Rating:
5.0

Nothing , very easy experience !!

Charles Kilby 
No reviews have been submitted for this location.

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