I recently had a very unpleasant experience at this U-Haul center and feel compelled to share my frustration. After returning my rental trailer, I received a phone call from a gentleman who was incredibly rude and unprofessional. He aggressively demanded to know why the trailer was allegedly dropped off improperly, despite the fact that there were no clear written instructions outlining the correct procedure. Rather than providing assistance or offering a solution, he spent the next 10 minutes complaining about how he had to come into work the following day to "fix" the trailer and how customers like me don't follow instructions. To make matters worse, he repeatedly mentioned that I was "on camera," as if to imply that I was somehow at fault without offering any concrete explanation. This type of behavior is unacceptable, especially when dealing with paying customers. No one should ever have to endure such unprofessional treatment. Based on this experience, I will not be renting from this U-Haul center again and highly recommend seeking alternatives. Customer service should always be a priority, and unfortunately, this location fails to meet even the most basic standards.
Brandon O
Customer Reviews for Road Rescue Towing and Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Rick is absolutely wonderful to work with!
JOSE CEasy painless and reasonable price
Michael OOwner was very responsive and easy to work with on the rental
denise mI had to add an extra day for the rental and representative was very helpful and getting it done quickly.
Roland DRick was great to work with
Kevin YThe location was convenient and the equipment was clean, in excellent condition, and readily available. The checking/return process was easy and quick.
David SNothing needs to be improved. It was a very enjoyable experience, with thanks to Rick for his kind assistance and professionalism.
Larry NPlace looks like its going to fall apart
Jerry PEquipment was fine. Owner was very helpful when app was not working properly. App takes longer than working with live person.
Audrey CThis location and the operator is awesome. Will use them again
Jason MThe 6x12 trailer was an old model. The trailer was loaded correctly with proper weight distribution but still had sway issues at 55 MPH on slight downhill grades. The return facility manager commented that this was a very old trailer and would get it out of the U-Haul inventory.
Michael BRick was excellent as always.
NEAL SThe only thing I did not like was the price. It was double from what I paid in New York.
Ray MThis was HANDS DOWN, the best U-Haul rental experience I have ever had. Rick was very involved and kept me in the loop. He was great, fantastic customer support and no shenanigans.
Joseph CRob called me to confirm my appointment and informed me what to expect when I pick up and that Tom will be there to help with hooking the trailer. Great communication and customer service. Very satisfied with the service and location.
Linh VRick was great. He called me and when I didn't answer, he sent a text to let me know my rental was ready for me. He walked me through equipment use and said to let him know if I needed anything else.
Holly BRick was very helpful in getting everything hooked up and checked out. It was a fast and efficient checkout.
Michael YQuick, efficient, easy in-and-out rental pickup. Convenient location for parking a large truck in and out and with minimal cross-traffic.
John RI did not like the fact no one was on premises to execute the rental. Cellular connections SUCKED and significantly hindered the UHaul app. I did not care for the fact this 6x12 trailer had no brakes (other than the emergency brake), C'mon man, a 4-pin connecter for a trailer this size. One could easily overload and jeopardize the tow vehicle.
Jeffrey LThis location has great customer service and knowledge.
Larry NGreat location
WILLIAM WThe 6x12 aluminum trailer was exactly what I needed.
Frenis HI received a call from the manager complaining that I had returned some equipment and used the contract/key dropbox instead of walking inside to hand it to him. When I returned the rest of my equipment at 2pm all the doors were locked and when I called the manager I was told to use the key dropbox. Weird situation that I didn't need complicating my move.
John AAlthough this wasn't the rental location I selected for pick-up when making my reservation online. I would definitely recommend this location to those in the Westminster area. Rick was very communicative and helpful even when the location was closed.
JESSICA MExcellent location and easy to find. Very professional the equipment was in great shape and ready to go.
Lee GI would only use this location Very professional
Lewis Sinstall a jack on the hitch of the 6 x 12 enclosed trailer, empty is doable if you strong enough but some are not. When loaded its impossible unless uo supplement with a separate jack. Which i had to do because i had disconnect and reconnect a couple of times during the moving process.
Michael LI lock the keys in the truck at the drop off point. They did not charge me an extra fee.
Brian NWe reserved a 6'x12' trailer approximately 3 days prior to our day of need. Based on previous experiences with U-Haul rentals, I called to confirm our reservation. Rick answered his phone after normal business hours and assured me that our reservation would be ready and waiting. The morning of our reservation, Rick followed up with a text with links to all the necessary documents/paperwork. I was able to complete the necessary paperwork quickly and easily. As promised, both Rick and the trailer were ready and waiting when we arrived. Rick helped my husband with hook up, took / uploaded photos for documentation, and we were on our way. In and out in 5 minutes. The location is convenient and easy to access. Rick was extremely friendly and helpful. He provided customer service above and beyond standard expectations. In the future, I will go out of my way to utilize Rick for any of my U-Haul rental needs. Thanks Rick!
Heather TQuick drop off, service, went very well.
Howard SSuper friendly staff and very prepared. One of the easiest Uhaul rentals I have had!
ERIC TWe have found our go-to location to rent UHauls. Superb customer service! Rick went over and above to make the process as smooth as possible.
JOSE CThis is my second rental from this location and the service is always fast and friendly. East communication. Trailer was clean and in good shape with the only issue being that there was a burnt out running light.
Adolfo BVery helpful gent. He took the time and effort to turn my truck around, at my request, to park the trailer. He made it possible for me to be in, complete the return formalities and back on the road very quickly. Good guy!
Donald RCould have been a better location
Terrance MRick always goes above and beyond to make sure that our experience with Uhaul is outstanding. Road Rescue is a great shop to rent from, and I will always recommend to rent from this location. Thanks again, Rick!
Jonathan CThe manager of this U-Haul rental facility was prompt and very courteous. The truck cab was VERY clean inside and he gave helpful hints to me for successful driving of the 20 foot truck.
Elizabeth GTrailer had a flat and where I got the trailer from would not help fix it. I had to pay to fix myself. Poor srevice
Patrick MGreat place to rent from. Great experience.
Gregory CFriendly
Stephanie LEquipment is great and quick checkout with Knowledgeable owner
david cWe have rented UHaul trucks from this location before, and we highly recommend this provider.
Kim BVery helpful and accessible
Mike TThe trailer was in functional (yet visually slightly distressed) condition when I came to pick it up. It was ready for me when I was ready for it, and Rick was quick with the paperwork processing. Drop-off after my time with the trailer was simple too. No issues to speak of, just really wish I could get this trailer from the U-Haul rental just 2 miles from my house instead of one that's 25 minutes away.
Matt SGreat experience and communication was excellent. the only negative was not knowing that there is no one on site and with a short booking window I had to wait for someone to come to release the rental.
Adolfo BUnhappy that I was charged for insurance when I declined it. This is twice that this location has done this to me. I may not go back.
RICHARD BRick, the owner, was excellent. He was very helpful and friendly. Servicio al cliente de excelencia. Got in and out with my truck very fast. Treated me like royalty. Thanks Rick!
Ernest WIt was perfect
joseph mRick was great.
Michael HRick was great!! Excellent customer service and I was extremely impressed by Rick's professionalism. I would highly recommend anyone wanting to rent a u-haul see rick in winfield. Great experience!!!!
Stephen PVery friendly and super knowledgeable!
Donald BI just dropped and unhooked I spoke to the owner on the phone he was out on a towing call. He gave instructions on where to park the trailer.
Paul HRick and Tom were knowledgeable and customer service was top knotch. This is an honest rental location. Despite being a "24/7" location with no contact pick-up/drop off…Rick walked me through the entire process via calls and texts. Tom was on-site and made sure I set the features on the truck to have the safest, easiest driving experience. Thanks to them my love was flawless.
Lisa TNada
Kevin G