I had reserved and paid for a truck at another location... Shalimar Storage By The Sea...only to find out on the morning of the move that they didn't have the truck... so I had to drive to Rizzy's instead... after calling the scheduled movers saying I would be late... once at Rizzys all went well...
Lawrence W.
Customer Reviews for Rizzy Store 1 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Besides it took all Damm day to get the trailer, which wasn't their fault. I'd rent from them again
Greg W.Have have better customer services. Pick the U-Haul up The next day the tire started going down put air in it next day still going down stop by local big dealership in Panama City Florida was told there was nothing they could do had to call roadside but more air in it . Next I get up headed to Lowe's tire start losing air again we're going flat fast. Got to Lowe's condo side was going to be 90 minutes before maybe get to it. It's been about $30 in air
BARRY W.My fault i guess but i thought you were reimbursed for being over starting gas amount. Not the case for future reference.
justinb A.The Woman who helped me was very sympathetic to my situation, but her hands were tied and she could only do what your computer system told her to do so I had to pay the extra $139.00
Glenn B.Between issues with the ignition, the truck clearly not being looked at after the previous user, and the “new†battery dying leading to a 2 hour delay to our move while waiting for roadside assistance, this was one of the worst Uhaul experiences I've had. When I explained the issues to the individual working when I returned the equipment, they showed no remorse for the fact that there were many problems and slow-downs that we had with the truck, all of which had to do with a lack of care on their end. I'd recommend renting a Uhaul from literally any other location in town.
Kathryn S.Pick up trucks
Floyd H.Well when I went in to get the keys, the front desk lady almost didn't let me get the vehicle without me really pressing that I didn't want the supplemental vehicle insurance. When I have to say ‘no, thank you' ten times about the same thing in three minutes, I've lost my patience. Won't be back.
Anthony P.Poor customer service and operations.
Justin D.It was at a Shell gas station and the Greyhound bus came in so we needed to wait to be checked out. The attendant was very efficient, so it was fine. It was open on Sunday and we needed to return on Sunday, so that was a huge plus.
Dorothy H.Truck ran very poorly. Check oil light was on when I picked it up and it idled roughly making it extremely difficult to back up and stop without it lurching. Ordered a hand dolly and truck came without one. Attendant said they did not have one available and would take it off the order. Was charged for 13 gallons of gasoline and only drove the truck for less than 30 miles total. Will never use U-Haul again. Horrible experience.
Bernard O.I was charged .89 cent a mile at 114 miles at return. But I paid for the first 50 miles when I got the truck, so I should've only had to pay 64 miles at checkout and the clerk refused/didn't know how to make any corrections so I was overcharged about $40
Andrew F.For only 35k miles on the truck and it to need an alignment already, the back passenger tail light was out, and it rode absolutely horrible...absolutely THE WORST experience ive had with uhaul...
Brandon V.Very busy with public transportation (bus) people and the inside help were not helpful with my return. I would not recommend this location.
Tim R.They always excellent
MARIA V.I explained to clerk that( new) truck had a serious leak inside cab and in overhang ( attic) I don't think she even put in report. Showed her pictures of damaged goods( wet boxes etc) she told me I'd have to report to Goodwill, but I was trying to prevent it being rented again before fixing
MICHAEL M.Very nice and helpful
douglas F.The whole experience was awesome from start to finish. The clerk at Rizzy was so very helpful. The equipment was in very good conditions & I did not have any issues.
Steve G.Had to swap trailers. First had a frayed end on the tires strap. To be fair, would not have been a problem with a passenger car but I was losing a jeep with 33 tires. Location swapped me out no problem though.
CAINE M.When I picked up the truck only one employee dealing with truck rentals, grocery purchases, bus passengers She had too many tasks too handle When I turned my truck in it was due back at 9:00. I arrived on time to again only one employee This employee didn't know how to use the uhaul system so I got a signed receipt from her with the date and time. I later received an invoice with a 5:30 pm check in and charges for an additional day
David L.Drop real simple very polite people turn in the key get a receipt and go. 10 min done
Richard D.Girl had a serious attitude problem... Acted like she was doing me a favor when I turned in the trailer. Cuban food truck onsite, music blasting, sketchy people hanging out in the parking lot. Not a lot of help here, just glad I got the trailer dropped off and got on my way without getting mugged...
Santus G.Great Customer service
Terry H.I was very aggravated when we got over 1000miles to find that all 3 beds and all our clothes S that where in suit cases where TOTALLY soaking wet for the trailer leaking. We had to throw away alot of clothes due to the trailer being dirty on the inside after the rain hit it. I was under the understanding that these trailers where water tight. And whe I dropped it off in Panama I told the lady about it and she said IT DONT SUPRISE ME.
Rick F.This is the second time I rented. Both times I reserved months in advance to insure the rental would be at my preferred pick up location, Holland MI and Panama City Beach FL. Both times one day in advance of pick up I received a text telling me I needed to pick up at a different location. VERY FRUSTRATING!!! Also Very unprofessional.
Mike O.They had only one person covering all responsibilities as gas station attendant, U-haul rep, Greyhound rep, western union rep… she was stretched too thin to be good at anything. She was a very kind person and worked hard, but she took over half an hour to complete my check-in. Never checked the equipment, didn't even know what it looked like or how it was supposed to be hooked up.
Kamil S.Every time I've gone into this location they've had one person working trying to handle the gas the lottery food the rentals also Western Union and the Greyhound bus comes in there the last time I rented a vehicle it was filthy it was below a quarter tank of gas it was my understanding that if it's below a quarter tank they're supposed to fill it it had 40 miles I could go on it that's a load the gas was the people were very rude not very helpful and I've been renting from U-Haul for probably 50 years
Charles L.The vehicle fuel gauge was on empty when I checked the vehicle prior to pickup. I told the lady at the site and she said take a photograph of the fuel gauge (showing empty) which I did. She said I would be reimbursed for the fuel when the transaction was completed, and I would need to return the vehicle at at !/4 full which was shown on my equipment contract. Then she told me to refuel the vehicle for my use. I added added 6.001 gallons at a cost of $19.88. The gauge showed 3/8 of a tank. I then used the vehicle for moving items from storage to my new home. I drove 29 miles during my rental period and returned the vehicle at approximately 12:30 pm. A different lady at the site took my vehicle in after my use. I explained about the fuel situation and she said it would be covered by the Uhaul company. When we completed the paperwork she stated she did not understand the situation and did not reimburse me for the missing fuel. I was disappointed that Uhaul did not honor their commitment. This is the second time I have had issues with Uhaul about fuel. Recently I rented a vehicle that was 7/8 full when I picked it up, but had to return it completely full when the gauge did not respond while filling the vehicle at the station. I was not reimbursed as requested at that time either. I am beginning to understand the fuel scam much better at this point. In the past vehicles were picked up and returned at full. That was a much fairer and honest system. I will never use Uhaul again, and will never mention the company in a positive light unless this situation is rectified. I need to be reimbursed $19.88 for the fuel I put it the vehicle. Please have someone in authority contact me at djomoose@aol.com about resolving this matter. Thank you, Donald J. O'Donnell
Don O.Very bad service dirty geek truck
Reginaldo G.Provide more small vans in the Santa Rosa Beach location
angie S.Nothing at this time
James J.Nothing...Everything was perfect
Tito D.Convenience store too busy to help. I had to wait to check out and after I did I had to park the trailer and take it off myself. Pretty unprofessional operation. People were nice but having uhaul more of a distraction than a real business.
Roger F.The place itself is a gas station. The lady helping us was extremely helpful. The van had some tire pressure warning, but it was functional
Fernando D.appliance dolly broken strap unable to use it, not noticed until got to house
RONALD F.The employee was there was excellent. She was by herself and traffic was heavy. She never got rattled and kept her composure. Only Uhaul place open Sunday morning in Panama City and we needed an Auto Transport bad. High remarks for her
Ron A.Rear end of truck is very dirty and trashy. Mistake on mileage on truck had to elevate to correct issue.
Eddie G.Truck pulls hard to the left. Door weatherstripping is falling out of place on the driver's side. There is a good exhaust system leak. Sounds like it is in the manifold. The online application SUCKS!! WAY TOO DIFFICULT TO USE. This review has nothing to do with the location
GEORGE G.Didn't seem to care that I was even there. Took key said nothing
Christi C.Employee was working alone and had other reservations to handle and was polite and respectful for our wait to return vehicle..
scott P.Return was ok only one person there trying to do everything
Angie W.Great rental experience.
Lori T.Add cruise control for folks with circulation issues in the feet.
James B.No improvements needed everything was great.
KEVIN L.Very efficient
Bill H.Uhaul website was a horror to try to return. It kept saying session had expired.
Lori R.The van was easy to drive with great side view mirrors. The cargo area needed to be swept out. I was only picking up a sofa and had all the cushions boxed so I could work with the floor. The pick up location was convenient for me but I would prefer to check my equipment out from an agent. For the small van this sight worked but if I were renting a trailer or large van I'd prefer an agent to go over the equipment with me.
Renee C.Very helpful
Lisa J.The clerks are absolutely the best, they need raises!!!! They deserve 6 Stars on a scale of 1-5, but the rates and process makes the overall rating lower. Make the process simpler, faster, and easier. Reduce the rates.
Michael M.The truck I drive needed to be rebalanced. It leaned to the left really bad and made it difficult to drive at times. The worker was very nice and everything went smooth, just the overall driving of the truck was a bit tough.
Colby H.This location was good for my needs and they responded quickly to a delema i was in. Friendly and quick checkin and checkout.
Edmund C.This had to be the most pleasant rental experience I ever had. Keep doing what you are doing!!!!
Dan B.