We had the best service when renting our uhaul this time. The man running Riverside Mini Lock was so patient and kind. He went above and beyond to make sure we got into that truck. Thanks so much!!
Angela C
Customer Reviews for Riverside Mini Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wasn’t very happy trailer straps kept coming undone on dolly was very poor shape
JAMES KTablet wasn't working. Chair broken
andrew vWe had to extend our rental and it was a quick/ easy process. Owner of facility was very friendly to deal with.
TAYLOR MThe check in process was lengthy.filling out document and uploading them along with drivers license via cell phone wasn’t working that well. No scan available to speed up the process.
Bruno RSince it was a storage facility, a bigger, more readable sign could be set up or information on the web site on how to get access to the compound for after hours drop off.
Claude DStaff was helpful and kind and everything went as it should.
Frank VUhaul was very friendly and knowledgeable and helped us to rent what we needed.
Jamie MI had zero issues with the location itself, but I had nothing but issues with the uhaul website and app. I ended up having to pay for an extra day because your app is a broken piece of garbage, and when I called customer support to sign the trailer back in, I was left on hold for 30 minutes before being hung up on. That happened twice. If you want to advertise 24H return service, you need to give 24H service. I am getting really tired of your shit customer support, uhaul.
KEVINMARK TOutside of building needs attention Flowers over grown with weeds Agent was friendly and pleasant
DORCAS RThe online booking that I made (after almost an hour on hold) was not able to be used by the person at the site because she kept getting an error. She rebooked the whole thing and then was finally able to give me my rental equipment. The dropoff location for the trailer I rented was entered incorrectly in my online reservation though.
MAJA BThe mobile booking experience was an absolute nightmare. Riverside had hidden the keys in the vehicle, but this was not known to anyone. When attempting to start the pick up process, the app stated that it must be handled manually. Called into the call center, and was passed around three times, eventually booking with another location 30 mins away. Called the Storage yard, and they let us know where the key was, so had to call back to Uhaul to reactivate the original rental. Overall, UHaul's process and technology needs help. Staff were great, and tried their best to rectify a horrible experience.
Andrew HThe app is garbage. Doesnt work at all. Ended up having to do it on my browser on my phone. Whoever designed the app, did not test its functionality in the real world.
joshua SThey were closed during their posted business hours. We had to call the Owen Sound office for help. We phoned and left a message at this Trenton site, but it was not returned.
Kathleen RNo one there when dropped off... Dropped off during closed hours
amanda jQuick, easy, and professional. Will be going there for future uhaul needs.
Rynn KWas an excellent experience.
JUSTIN Kwhen u have someone rent a truck one way have a closer drop off point then 5o kg
MICHEAL Ddon't know when it was last checked over. The left signal light did not work but I took it anyway since I had a commitment to look after. Unit handled well.
Renny VOpens later then scheduled. should open on time.
JEAN BI had very good service from this location. and would rent from their.
MIKE MFantastic service for both the pick up and the drop off. Thank-you so much for the great experience - I will definitely use this business any time i am in need of a trailer of any type.
shawn mMost people move on weekends. More locations should be open. This location was great to work with.
tony bHave people there when they are supposed to be Have the head office or booking place communicate better with outlets I had to return 3x for my balance then wait 20 mins for them to figure it out! very unhappy
PAT WBetter costumer service, clean vehicles before rental, be able to pay with interac.
peter mwasnt open on saturday my arranged pick up date so i needed to pick up on friday which was ok but then i was told i need to return on sunday and not on monday as i originally planned (my move date was saturday and i didnt need truck friday afternoon)
ELI Ltruck was dirty and leaking power steering was making noise and clunking noise when turning the truck
jim mIt was closed and we just dropped off the key in the slot.
JACQUELINE BExcellent customer service. Polite and understanding. Keep up the good work!
LARRY WI order a 17' uhaul weeks in advance and was told I would have one and was sent a confirmation. When I went to pick it up I got a 10'. Was very angry because that caused us slot more time to move. Will never go back and have to rent another one soon. Joanne Williams
JOANNE WCouple of items that could have used improvement. Windshield wiper mechanism did not work. We filled it with fluid just in case that was the problem, but it was mechanical. We were asked to drop the truck for 9am. on sunday, however not told by Riverside that no one would be there to accept key and paperwork.
KATHY PDon't send them to action towing for any service. Make sure the equipment is where the pick up is.
AMANDA CMy original trailer had bad tires. because we were traveling long distance, the young lady put me into another unit. It was cleaned and ready to go. Tires pressures were not at recommended rating, but I took care of this before loading. Move to thunder bay went without any set backs, Thank You.
Ronald HAbsolutely nothing at all to complain about. The weather was bad but everything went smoothly and carefully.
MARKO Kall good
barry sserve with a smile , and in and out . rented trailer for moving a vehicle no problems at all thx John
JOHN BOne tire had almost no treads on it. Otherwise good access from the highway. Agent ok but not super communicative.
JUDITH Lthe major issue was the right equipment was not available for me as per my reservation. This was not the fault of the Trenton location but U-Haul Corporate. This is the 2nd time I have rented in the past 3 years. I will not do business again with U-Haul. When I make a reservation I expect to get my booked equipment at the time and location of my reservation. I was advised that there was a 4'x8' trailer when I booked a 5'x9'. I would never have completed my move with the smaller trailer. It was up to me to call Montreal and try to arrange a suitable arrangement. Fortunately it worked out but there was definitely a possibility that it would not have. Never again.
Michael TWas not ready for pickup.. Brake Buzzer and light came on during trip... poor customer service ... a full refund would be advised...
STEVE MTruck was dirty inside the cab and in the box. Said it had half a tank of gas when it didn't. Thankfully I took a picture of the gas gauge. I went 7.5 miles (2 of which to the gas station) put in ten bucks. They accused me of not filling it up. Although when I showed her the picture she said it was ok. They did not look at the truck leaving only when it came back
DEAN PEverything went great. Friendly, professional staff member. Thank You.
MARGORIE GPrice is far too high!
sherri VThis facility was poorly organized and I was the only customer in the business while I was there. I stood there for 45 minutes while they tried to figure out how to print a receipt and when I started to get impatience, refused to manually issue a receipt. The employees were not accommodating in any respect. The two employees were grossly incompetent and did not even attend with me to the truck to make sure it was in suitable condition. I would never rent from this location again.
John AMy whole reservation was messed up and the pick up location was not where I wanted it, my truck was not what I asked for and your regional office was completely ignorant. With the customer service I received I would not recommend your services to anyone
JODY Kwe ordered a 17' and we given a 14'!! If i had wanted 14 i would have ordered it. We had to make 2 trips. we had 6 pices left for the 2nd trip what a waste of our time. The agent could not get the computer to work properly and had to wait at least 45 mins to get it started. over all it was a disaster bad back and knees after this one. won't use them again
JOHN S