Customer Reviews for Riverside Mini Lock Storage
(U-Haul Neighborhood Dealer)

107 comentarios

2 Riverside Dr   Trenton, ON K8V5P8
(North of 401 Across from RONA)

(613) 392-6124

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 8/18/2022 - 8/21/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(613) 392-6124

2 Riverside Dr
Trenton, ON K8V5P8
(North of 401 Across from RONA)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 8/18/2022 - 8/21/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
3.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

The check in process was lengthy.filling out document and uploading them along with drivers license via cell phone wasn't working that well. No scan available to speed up the process.

Bruno R. 
Clasificación:
5.0

Since it was a storage facility, a bigger, more readable sign could be set up or information on the web site on how to get access to the compound for after hours drop off.

Claude D. 
Clasificación:
5.0

Staff was helpful and kind and everything went as it should.

Frank V. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDJ F. 
Clasificación:
4.0

Uhaul was very friendly and knowledgeable and helped us to rent what we needed.

Jamie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RODERICK M. 
Clasificación:
3.0

I had zero issues with the location itself, but I had nothing but issues with the uhaul website and app. I ended up having to pay for an extra day because your app is a broken piece of garbage, and when I called customer support to sign the trailer back in, I was left on hold for 30 minutes before being hung up on. That happened twice. If you want to advertise 24H return service, you need to give 24H service. I am getting really tired of your shit customer support, uhaul.

KEVINMARK TOPHAM N. 
Clasificación:
3.0

Outside of building needs attention Flowers over grown with weeds Agent was friendly and pleasant

DORCAS R. 
Clasificación:
4.0

The online booking that I made (after almost an hour on hold) was not able to be used by the person at the site because she kept getting an error. She rebooked the whole thing and then was finally able to give me my rental equipment. The dropoff location for the trailer I rented was entered incorrectly in my online reservation though.

MAJA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAVEL G. 
Clasificación:
3.0

The mobile booking experience was an absolute nightmare. Riverside had hidden the keys in the vehicle, but this was not known to anyone. When attempting to start the pick up process, the app stated that it must be handled manually. Called into the call center, and was passed around three times, eventually booking with another location 30 mins away. Called the Storage yard, and they let us know where the key was, so had to call back to Uhaul to reactivate the original rental. Overall, UHaul's process and technology needs help. Staff were great, and tried their best to rectify a horrible experience.

Andrew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nick C. 
Clasificación:
5.0

The app is garbage. Doesnt work at all. Ended up having to do it on my browser on my phone. Whoever designed the app, did not test its functionality in the real world.

joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terence B. 
Clasificación:
1.0

They were closed during their posted business hours. We had to call the Owen Sound office for help. We phoned and left a message at this Trenton site, but it was not returned.

Kathleen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim B. 
Clasificación:
3.0

No one there when dropped off... Dropped off during closed hours

amanda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

peter W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike N. 
Clasificación:
5.0

Quick, easy, and professional. Will be going there for future uhaul needs.

Rynn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH C. 
Clasificación:
5.0

Was an excellent experience.

JUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
1.0

when u have someone rent a truck one way have a closer drop off point then 5o kg

MICHEAL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

alison C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
3.0

don't know when it was last checked over. The left signal light did not work but I took it anyway since I had a commitment to look after. Unit handled well.

Renny V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tiffany B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
3.0

Opens later then scheduled. should open on time.

JEAN B. 
Clasificación:
4.0

I had very good service from this location. and would rent from their.

MIKE M. 
Clasificación:
5.0

Fantastic service for both the pick up and the drop off. Thank-you so much for the great experience - I will definitely use this business any time i am in need of a trailer of any type.

shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy H. 
Clasificación:
4.0

Most people move on weekends. More locations should be open. This location was great to work with.

tony B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LISA A. 
Clasificación:
1.0

Have people there when they are supposed to be Have the head office or booking place communicate better with outlets I had to return 3x for my balance then wait 20 mins for them to figure it out! very unhappy

PAT W. 
Clasificación:
2.0

El cliente no dejó un comentario.

MIKE W. 
Clasificación:
2.0

Better costumer service, clean vehicles before rental, be able to pay with interac.

peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
4.0

wasnt open on saturday my arranged pick up date so i needed to pick up on friday which was ok but then i was told i need to return on sunday and not on monday as i originally planned (my move date was saturday and i didnt need truck friday afternoon)

ELI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE V. 
Clasificación:
5.0

truck was dirty and leaking power steering was making noise and clunking noise when turning the truck

jim M. 
Clasificación:
4.0

El cliente no dejó un comentario.

allen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD E. 
Clasificación:
3.0

It was closed and we just dropped off the key in the slot.

JACQUELINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
4.0

Servicio al cliente de excelencia. Polite and understanding. Keep up the good work!

LARRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDRIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT JOHN H. 
Clasificación:
1.0

I order a 17' uhaul weeks in advance and was told I would have one and was sent a confirmation. When I went to pick it up I got a 10'. Was very angry because that caused us slot more time to move. Will never go back and have to rent another one soon. Joanne Williams

JOANNE W. 
Clasificación:
3.0

Couple of items that could have used improvement. Windshield wiper mechanism did not work. We filled it with fluid just in case that was the problem, but it was mechanical. We were asked to drop the truck for 9am. on sunday, however not told by Riverside that no one would be there to accept key and paperwork.

KATHY P. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Don't send them to action towing for any service. Make sure the equipment is where the pick up is.

AMANDA C. 
Clasificación:
4.0

My original trailer had bad tires. because we were traveling long distance, the young lady put me into another unit. It was cleaned and ready to go. Tires pressures were not at recommended rating, but I took care of this before loading. Move to thunder bay went without any set backs, Thank You.

Ronald H. 
Clasificación:
4.0

Absolutely nothing at all to complain about. The weather was bad but everything went smoothly and carefully.

MARKO K. 
Clasificación:
4.0

all good

barry S. 
Clasificación:
4.0

serve with a smile , and in and out . rented trailer for moving a vehicle no problems at all thx John

JOHN B. 
Clasificación:
3.0

One tire had almost no treads on it. Otherwise good access from the highway. Agent ok but not super communicative.

JUDITH L. 
Clasificación:
2.0

the major issue was the right equipment was not available for me as per my reservation. This was not the fault of the Trenton location but U-Haul Corporate. This is the 2nd time I have rented in the past 3 years. I will not do business again with U-Haul. When I make a reservation I expect to get my booked equipment at the time and location of my reservation. I was advised that there was a 4'x8' trailer when I booked a 5'x9'. I would never have completed my move with the smaller trailer. It was up to me to call Montreal and try to arrange a suitable arrangement. Fortunately it worked out but there was definitely a possibility that it would not have. Never again.

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
1.0

Was not ready for pickup.. Brake Buzzer and light came on during trip... poor customer service ... a full refund would be advised...

STEVE M. 
Clasificación:
2.0

Truck was dirty inside the cab and in the box. Said it had half a tank of gas when it didn't. Thankfully I took a picture of the gas gauge. I went 7.5 miles (2 of which to the gas station) put in ten bucks. They accused me of not filling it up. Although when I showed her the picture she said it was ok. They did not look at the truck leaving only when it came back

DEAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEAN-PHILIPPE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela D. 
Clasificación:
5.0

Everything went great. Friendly, professional staff member. Thank You.

MARGORIE G. 
Clasificación:
3.0

Price is far too high!

sherri V. 
Clasificación:
1.0

This facility was poorly organized and I was the only customer in the business while I was there. I stood there for 45 minutes while they tried to figure out how to print a receipt and when I started to get impatience, refused to manually issue a receipt. The employees were not accommodating in any respect. The two employees were grossly incompetent and did not even attend with me to the truck to make sure it was in suitable condition. I would never rent from this location again.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

FLAMAND R. 
Clasificación:
3.0

My whole reservation was messed up and the pick up location was not where I wanted it, my truck was not what I asked for and your regional office was completely ignorant. With the customer service I received I would not recommend your services to anyone

JODY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA S. 
Clasificación:
2.0

we ordered a 17' and we given a 14'!! If i had wanted 14 i would have ordered it. We had to make 2 trips. we had 6 pices left for the 2nd trip what a waste of our time. The agent could not get the computer to work properly and had to wait at least 45 mins to get it started. over all it was a disaster bad back and knees after this one. won't use them again

JOHN S. 
Clasificación:
4.0

I had asked for 12 blankets. there was only 4.

ROBERT J. 
Clasificación:
3.0

I was a waste of money wrong trailer for the job the lot attendant was not overly knowledgeable and told me that he had what I needed but when I got there it was not what I was told on the phone as was forced to take it as it was the only trailer in my area and it did not do the job I needed it for

DON S. 
Clasificación:
3.0

HAVE THE VEHICLE ROAD TESTED AFTER EVERY USE TO ENSURE THE TRUCK IS SAFE FOR THE ROAD.THE 17' TRUCK I USED HAD A WARPED BRAKE ROTOR AND IT MADE A NOISE FOR THE 200 MILES I TRAVELED,THE STEERING WHEEL WAS ALSO OFF CENTRE AND WAS VERY UNCOMFORTABLE TO DRIVE.ALSO YOUR TRUCKS SHOULD BE EQUIPED WITH CRUISE CONTROL. BEST REGARDS MARK TUSTIN

mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant A. 
Clasificación:
5.0

the staff were very pleasant. I was just surprised that the office was closed on Saturday, but I just used the drop box for the keys.

Kathy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PAULA M. 
Clasificación:
4.0

Great service....thank you.

LISA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARRY L A. 
Clasificación:
4.0

The service was very fair as the vehicle I first ordered was not available they gave me the next one up for the same price. Thanks for that.

BARABRA M. 
Clasificación:
1.0

Was in the yard trying to hook up, and get the lights to work. No help was offered. Ended up twisting the connector and duct taping it to the tounge of the trailer.

KENITH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE D. 
Clasificación:
3.0

As with all of my previous trailer rentals , the prefered pickup location did not have the trailer that I reserved . I placed my reservation weeks in advance and I have always needed to drive 30 - 40 km from a major centre to obtain the trailer . This is a disatisfier .

RON A. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba