Comentarios del cliente para River Cities Fuel Plaza

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de River Cities Fuel Plaza

Grado total:

Donald P. en

Grado:

Had to hitch up the trailer myself and there were drifts of snow about 1.5 feet deep to get to the trailer. Trailer fenders were covered with snow and did not see any damage to the fender when I picked it up. I found out later that the right rear trailer light was not working because a wire was broken. People there were cordial but didn't like that no one offered to help hitch it up.

dave T. en

Grado:

I was very satisfied.

Michele S. en

Grado:

We went on a Saturday so we didn’t have a representative available. Had a little issue doing it on my phone. But, once I called costumer service the problem was solved. Other then that no other issues.

Jessica L. en

Grado:

I was charged twice for one uhaul rental because I made my reservation online....something I now have to call and have fixed which I dont have time for. I put my card information in the system when I made the ONLINE reservation and then she put it in again when I was there. I used the online system and checked in early to cut my wait time in half and still waited 30 minutes for the person to wait on me. When I was done with the uhaul...3 and a half hours early I might add, I went in to say I was returning it and was asked if I did it online to which i replied yes and was told no further action was needed only to find out the next day when I got a phone call that nobody knew I had returned it. I also tried to go to this location last weekend to rent a trailer again to find out I couldnt because there was nobody trained to rent one to me. This location needs some serious coaching and re-training and more staff trained than just one person.