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Your reservation website is the most frustrating, user UNfriendly platform I have ever experienced! Difficult to navigate and impossible to sign in. I ended up having your local representative make the reservation for me and have heard from others that they too find the site useless. DO SOMETHING ABOUT THIS!
Agent advised unit was not sterilized due to COVID 19 as it had been over a week since it was driven. Agent smoked in front of me at his desk and I am a non-smoker, it's 2020. Also addressed me by my last name in initial greeting. Process was smooth as I did everything online prior to picking it up.
When I called to say I would be late due to several construction areas along the route to his location, he was very abrupt and impatient and he hung up on me when I was trying to explain I could prepay for the truck, as he stated he had stuff to do.
Great customer service. Really appreciate kind people who want to help.
I noticed I was charged the taxes, I should have been exempt as I am status and my move was on the Reserve.
Front left tire was low before we left the lot. Nelson was great to deal with. He maintained good measures in dealing with the Covid 19 situation.
I believe I was charged double. The 5x8 trailer contract says $31.58 but my credit card was charged $63.17. I should be refunded $31.58
The gentleman told me to use my phone to advise that the truck had been returned just after hours on Thursday. So I did. But not sure if it went thru because I got the text again. He was very nice and friendly.
I would not recommend using your online ordering system. It is horrible and would not accept my credit card even though there was plenty of credit available on it. I had to cancel my original request and do it in store. It took me 1.5 hours to pick up my truck.
Excellent location and also looking forward to using your services again in the near future
Wonderful man Nelson helpful with information and timing. Thanks again.
Flexible service, friendly and very helpful.
I'd prefer a full truck on pick up. It saves valuable time especially if the agent is busy with their other duties or business when someone arrives. The owner of Ritchie's was courteous and personable. Very down to earth and laid back. Accommodating, friendly and helpful. He topped off fluids for me before I left. Unfortunately this took up time I really didn't have much of. I really appreciated what he did for me. I only wish it could have already been done before I arrived for pick up. I have no real complaints about my service. He is a good man and I understand he has a business to run as well. Thank you sir for your attentive service. It was a pleasure.
Nelson is great to deal with.
Have units available closder to home.
Nelson was very helpful and friendly.
More training for staff to ensure the online program is functional and faster progress. Rental equipment should be checked and proper repairs completed. Rental equipment should be cleaned and ready without customer having to remove the snow and remove snow from equipment.
Excellent service from Nelson who owns Ritchie's Supply
N/A
came in on saturday on thanksgiving weekend for my rental. Very helpful would rent from this location again. Have rented here in the past and will again in the future.
First trailer I hooked up to couldnt be used- stuck brakes and broken wiring for lights. But dealer was very pleasant to deal with and resolved issue very quickly by providing a different trailer. Another customer may not have been so patient.
This was our first time renting a truck from this uhaul depot. All went well. The owner took his time with us making sure That all questions were met to fit our needs. Thanks for your Help.
Nothing thanks
Be open by 9am
Amazing service. Thankyou!
Improvements- none come to mind. The drop-off location was very convenient for me. Thank-you very much
Everything was excellent and the service was to.
Closed on Saturdays, nobody there.
Confusion about drop off. Did not check for damage.
Purchase better wind shield wipers for harsh winter conditions.
Nothing. The Dealer Nelson was awesome and very helpful.
not much. everything very good
he put more than enough gas to get to the required level :(
Even though I dropped off when closed, the owner can over (dropped by) and helped with a problem I was having during the drop off.
