Customer Reviews for Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)

335 reviews

511 Ritchie Rd   Lorena, TX 76655

(254) 230-4965

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 230-4965

511 Ritchie Rd
Lorena, TX 76655

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–1 pm
  • Sat: 1 pm–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great and excellent

Terrance Reed 
Rating:
5.0

Not a thing!

Jim Kirby 
Rating:
5.0

Very friendly and helpful

Rocky Bedell 
Rating:
5.0

Customer did not leave a comment.

Kevin Vandergriff 
Rating:
5.0

Customer did not leave a comment.

Patrick Braley 
Rating:
5.0

The steering kept drifting left and right even when not moving the steering wheel making me feel unsafe driving in narrow lanes

Jason Roberts 
Rating:
5.0

Attendant where I pick up the truck was very accommodating to our schedule. Great service, very informative on services available. The best U-Haul experience yet

Fred Loa 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILBURN 
Rating:
5.0

Customer did not leave a comment.

Jim Kirby 
Rating:
5.0

Customer did not leave a comment.

Michael Yoder 
Rating:
5.0

NA

Shelbi Snider 
Rating:
5.0

Excellent top notch customer service in the industry. The clerk was super nice and helpful. She played the U-Haul video for me while I was securing my car on the tow dollie. She even ensured all the lights were functioning correctly and that my vehicle was secured properly. I greatly appreciate this experience. She is the absolute best ever. Thank you!

Jayme Thompson 
Rating:
5.0

The bast customer service experience I’ve ever had in my life. The clerk was organized and most helpful. She was knowledgeable and made me feel safe driving the equipment. Thank you!

Jayme Thompson 
Rating:
4.0

Customer did not leave a comment.

Paul Allred 
Rating:
5.0

Ashley was very kind and professional!

Justin Tidmore 
Rating:
4.0

Lack of staff caused this rating to be 4 Stars instead of 5 Stars. Only manager and one employee on duty. Had to wait for help and I had to go into the store to get them. I would rather turn in physically with help than use the app. sometimes app does not work properly for me, or I just don't understand the app.

Randall Martin 
Rating:
5.0

Local staff and customer service phone supply were excellent in providing what we needed.

Becky Craig 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BAXLEY 
Rating:
2.0

Customer did not leave a comment.

Manuel Mendoza 
Rating:
5.0

Customer did not leave a comment.

Bill Brock 
Rating:
5.0

Customer did not leave a comment.

Bonnie Summers 
Rating:
5.0

Best storage facility in Waco! Very awesome staff, friendly, and helpful! I've rented a unit here for several years and will rent again next time I'm in need of some extra space!

Nathan Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Wagner 
Rating:
3.0

This location was great. My overall experience with uhaul was AWFUL. After reserving a trailer three days in advance, I was called the morning of pick up and told we would have to travel to another city 30 min south to pick it up because there was not one in waco. The woman who called who claimed to be a "manager" of the call center offered NO alternatives. No suggestions. No help. She attempted nothing to make it right. I called the Waco store for help, and they helped me find an option at an affiliate. There is no way we could have traveled 30 min (at least) in the WRONG direction to get the trailer that day. We were going north to pick up our son from camp. Temple is south. The phone lady had no sympathy, no emotion whatsoever. I will not use uhaul again. BTW, we have four children and seem to be moving the adult ones all the time (another coming up in August moving to Waco). In addition, we used the "pods" for months while we remodeled. This issue on Friday completely ruined any confidence I had in uhaul. If you cannot keep reservations, do not have a website to make the reservation. There are too many factors in a move to have someone tell you "sorry" the day of the move. It is just wrong.

Matt Rohrer 
Rating:
5.0

Customer did not leave a comment.

David Grover 
Rating:
3.0

No one was there. Had to just try and figure out where to park. The virtual drop off was not easy

Colleen Tucker 
Rating:
5.0

Customer did not leave a comment.

Jubert Segovia 
Rating:
3.0

Customer did not leave a comment.

Edward PEREZ 
Rating:
5.0

They were great to work with. Thank you again for making our move less stressful! Tina Lyles

Tina Lyles 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCCOY 
Rating:
4.0

Customer did not leave a comment.

LISA PAWLIK 
Rating:
4.0

Customer did not leave a comment.

Kanazjay Anderson 
Rating:
5.0

Customer did not leave a comment.

Anthony Smith 
Rating:
5.0

Didn’t think it was right that U-Haul changed my truck from a 20ft to a 15ft less than 24 hours b4 my pick up time. The local office tried to call me but they didn’t have my correct phone number. That was probably my fault. Maybe they could have set me up with another location that had a 20ft. Oh well Too late. The only real beef I have is they also changed it to a 24/7 Truck Share. The PROBLEM with that is that when you are done on their app with checking in, it is not clear what to do next. There are no instructions on how to get the key(local dealer was not open for business). So I had to call the 800 number again to find out that you have to go to U-Haul.com/share to complete to process. After checking in on the app there should be a very conspicuous button that says CLICK HERE TO GO TO U-HAUL.COM/SHARE TO COMPLETE YOUR TRANSACTION.

John Demola 
Rating:
4.0

The only negative that brought me down to a 4-star review is that I ordered an appliance dolly, but it was not placed in the vehicle. Without the facility being open until 1 pm, with a pickup of 7:30 am, I had to call and have the dolly portion of my order refunded.

AARON BODEY 
Rating:
1.0

Customer did not leave a comment.

Stephen Latka 
Rating:
5.0

Customer did not leave a comment.

Lance Meredith 
Rating:
1.0

This was a very bad experience and it was a wasted rental..

Amy Cage 
Rating:
5.0

Easy turn in. Thank you

Marcus Gray 
Rating:
5.0

Nothing. The host was polite, professional, and accommodated our needs by providing a trailer kind of last minute.

Robert Resner 
Rating:
5.0

Customer did not leave a comment.

Viktor Auzenne 
Rating:
5.0

I think the overall experience of renting from this location is great just the way it is! Customer service is amazing and the truck with equipment were clean and ready to go before I even got there. 10 out of 10 easy for this place. Highly recommend!

mario dominguez 
Rating:
4.0

Customer did not leave a comment.

glenn gregory 
Rating:
5.0

Customer did not leave a comment.

jeff regnier 
Rating:
5.0

Customer did not leave a comment.

anthony beckers 
Rating:
5.0

Customer did not leave a comment.

FRANK DEGOLLADO 
Rating:
4.0

This was an extremely convenient location for us. It would be nice if the office was open a bit more.

Brian Eubanks 
Rating:
5.0

Customer did not leave a comment.

LAMAR ZETTLER 
Rating:
4.0

Customer did not leave a comment.

Nicolette Sommer 
Rating:
4.0

Customer did not leave a comment.

Erica Bruce 
Rating:
5.0

Absolutely Nothing. This location is friendly, clean and well organized.

Penny Fisk 
Rating:
5.0

Best UHaul location in all of my travels. Very kind and supportive staff. Cares about customers and equipment.

Mark Barrera 
Rating:
5.0

Everything was great

Maria Covarrubias 
Rating:
5.0

Customer did not leave a comment.

traci bianchi 
Rating:
5.0

The time of hours needs to be open 9am to 5pm during Monday through Friday and saturday 9am till 1pm dropping off and then using an APP is a little inconvienent.

Christy Serrault 
Rating:
5.0

Customer did not leave a comment.

HECTOR SANCHEZ MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Tyler Holck 
Rating:
4.0

It would be great to online checkout without having to wait in line for someone to hand you the keys.

Yvonne Quarrels 
Rating:
5.0

Customer did not leave a comment.

joey hinchman 
Rating:
5.0

Customer did not leave a comment.

mark hill 
Rating:
5.0

Short notice rental...and they did all they could to accommodate us! I would definitely use them again.

Romeo Casuga 
Rating:
1.0

Honor the location you say there will be a truck, not 1 1/2 hours away. Give trucks that don’t break down on a busy highway. Corporate offices should be better at communicating with store locations. I will not be using Uhaul again and will tell others not to use them as well. The people I finally got to speak with throughout this terrible experience were very nice but some were not knowledgeable enough about what to do in certain situations. I had 2 locations. The 2nd one was very good and helpful. The first one passed the buck to me!

STEPHANIE CHILDRESS 
Rating:
5.0

Customer did not leave a comment.

Kelly Alicia 
Rating:
4.0

Customer did not leave a comment.

Heather Mormon 
Rating:
5.0

Customer did not leave a comment.

MARK MCANINCH 
Rating:
5.0

Keep providing great service at competitive prices.

Eric Walters 
Rating:
5.0

Great customer service from the employee. He kept in contact with me via email and phone (even helped with directions when I got lost ). He explained the differences in the insurance offered and was very courteous. Great location and I’ll be using it again and referring friends.

Pamela Leonard 
Rating:
5.0

Customer did not leave a comment.

Richard Schrader 
Rating:
5.0

I have no regrets for improvements The location is always clean and well maintained The owner is always on location to assist you in whatever you need . I have visited other locations - corporate stores and would not make the same recommendation for those locations. Shawn is a pleasure to woke with and has restoring my faith in utilizing U-Haul again for my moving needs. Due to his professionalism I have utilized this location 5 time on the last 2 years .

CHRISTOPHER CRAIN 
Rating:
5.0

Customer did not leave a comment.

Tracy Staas 
Rating:
5.0

Customer did not leave a comment.

Edward Schwieter  
Rating:
5.0

Great communication n on point super helpful ..

JORGE GONZALEZRIVERA 
Rating:
4.0

Customer did not leave a comment.

Vickie Williams 
Rating:
3.0

Customer did not leave a comment.

Mikayla Weber 
Rating:
5.0

Back the traile run was the policy at drop off. That was kind of weird. They had this huge lot and that was the solution. But it worked.

BRIAN MORGAN 
Rating:
1.0

It was very difficult to pick up without a live person. I would NEVER use this service again. Using a mobile phone was VERY challenging. That was the difficult part.

Vickie Moreland 
Rating:
5.0

This location is still growing. I have no need to use any other location

Larry Penney 
Rating:
4.0

The location was great. However, trying to return the truck online was awful! The online website crashed every time.

KYLE EUBANKS 
Rating:
5.0

One of the best and cleanest uhaul locations I have seen

EDUARDO CLEMENTE 
Rating:
5.0

Customer did not leave a comment.

Chester Hunter 
Rating:
5.0

Customer did not leave a comment.

Ryan Temple 
Rating:
5.0

Customer did not leave a comment.

Angie Lankford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN DALY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Regnier 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Regnier 
Rating:
5.0

Customer did not leave a comment.

Christopher Young 
Rating:
5.0

Customer did not leave a comment.

Michelle Bonomo 
Rating:
5.0

Customer did not leave a comment.

Stanley Slowikowski 
Rating:
4.0

Customer did not leave a comment.

JASE HODGES 
Rating:
5.0

Customer did not leave a comment.

ANGIE MORROW 
Rating:
3.0

Customer did not leave a comment.

Duane Williams 
Rating:
5.0

Customer did not leave a comment.

ARIEL LAPE 
Rating:
5.0

Every thing was great from pick up to drop off definitely returning

JAMES SCHNIERS 
Rating:
5.0

Customer did not leave a comment.

Kevin Hughlett 
Rating:
5.0

Customer did not leave a comment.

DAVID RUSSELL 
Rating:
5.0

Customer did not leave a comment.

CHARLES WHITE 
Rating:
2.0

Overcharge on gas, I drovr 45 miles and put 3 gallons in and still said It was 4 gallons short?

JUSTIN GENTRY 
Rating:
1.0

You're stupid app sucks donkey balls. Wasted 20 minutes after moving trying to upload the stupid odometer reading but the app would never do it. Eventually got it running on the web version. Will absolutely shell out the money to hire movers next time to avoid the colossal headache I've been thru.

Kevin Miller 
Rating:
4.0

Customer did not leave a comment.

ALAN HAMMAR 
Rating:
5.0

Sean did a great job accommodating our needs.👍

PAUL ALLRED 
Rating:
5.0

Drop off location was awesome. Very helpful with everything.

RODNEY SOMERS 
Rating:
5.0

Customer did not leave a comment.

BENNY STANDEFER 
No reviews have been submitted for this location.

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