Comentarios de los clientes para Ritchie Road Self Storage

I really Appreciate good customer service. The owner of this location goes above and beyond to see the customer is taken care of. Unfortunately, this appears to be a rarity in U-Haul from Corporate stores and other locally owned location in the Waco area. Poor communication and customer service in the past have discourages me from utilizing U-Haul services in the Past. Shawn the Owner of the Ritchie Road location has performed to the highest expectation. This will be the only location in the future I will reach out to for U-Haul service in the future.

I think ya'll did excellent. Not sure that I'd change anything.

As always, working with Uhaul at this location is easy and fast. Will continue to use!!

The U-Haul that I received was damaged by the front passenger side wheel.

Amazing customer service. He was very friendly and super helpful. We rent all over the country and this location is by far the best.

Sean was great about everything. A top notch business person who cares about his business and customers. Would give him 5 stars for quality. Nice to see someone who really cares about doing things the right way and treats people with respect.

Called to find out what the extra $15 charge was for left a voicemail never returned my call. When I dropped off truck middle of day nobody was there.

easy to get equipment and return

Quick fast and easy friendly service

Apparently, Uhaul did not inform the owner that we were picking up the truck so had to wait 1 1/2 hours until it was straightened out. When I talked to Uhaul the day or two before, I was informed that we could pick up via our smartphones but, again, nothing worked and I feel that Uhaul was definitely to blame for a lack of following through and setting things up properly. VERY FRUSTRATING! After this experience I doubt I will use Uhaul again, nor recommend to others.

Very friendly and helpful!

Owner was amazing! Effective communicator both for rental and return.

Shaun was wonderful to work with!

Great service and equipment worked well and was clean

Sean was helpful in every way to get me going.

Need to check making sure the trucks are safe to drive. Long wait for someone to answer the call. Last time I had problems with the brakes and this time a has a problem with a tire . One of the tires has a bubble on the side. The price went up almost 100.00 dollars more than what I paid last time.

Everything was fine

Absolute top notch service and care. Would definitely use their services again.

The owner/manager at this location is helpful and responsive. The only thing that I'd suggest is to expand the business hours. Currently, Monday - Saturday 1-5 can be a bit of a challenge. But the owner/manager does make good effort to be available outside of his normal business hours when needed.

Thank you for being there and having the equipment needed in this last minute moving situation.

Friendly and understanding, will definitely work with this location on future needs.

Friendly and helpful! We will do business here again!

The owner was extremely kind and helpful. I had to make multiple changes to my reservation and he got everything done that I needed and also communicated extremely well. He made the process much easier than I could have ever imagined. Thank you so much!! Definitely will recommend to others!

The service is great.

Nice folks. Great equipment

The owner is a very kind gentleman.

Very Professional! Very customer oriented. I hope I do not have to move anytime soon, but I do, I know who I will be using.

Couldn't have been happier with the provided services. They were kind enough to help us after hours in the rain unhook the trailer. Thank you so much for the outstanding services.

This is a great location. The owner was very helpful.

Nothing wrong with the location. But UHaul told me to return the trailer at 11AM and the location does not open any day until 1PM. I called the number on the contract and the guy told me either to bring it back when the place opened ( because it was a trailer) or take it to another location miles away. Not convenient at all and I was not happy.

Due to hours the pick up experience was awful. App kept timing out and no one available on site until 1Pm ended up paying an hour for movers while waiting for code to pick up truck

Was not offered paper (hard) copy of turn-in receipt.

Best Uhaul I've ever visited and the customer service with beyond excellent. Everything there was clean and orderly, you can tell they take pride in their store. I know sometimes it's luck of the draw on what equipment they have but everything here was in great shape. Will do business again

personnel were very friendly n quick to get you on your way

Pickup and drop off was seamless. No suggestions for improvements.

While the site and staff were excellent, the online checkout app is absolute garbage that stopped working for photo uploads and finished my checkout with 3000+ less miles than the odometer actually read on a 25 mile in town trip (checkout was finished automatically when app forced itself closed). In end the staff corrected the issue but probably on mistake ended up charging me for 10 extra miles (~40% extra I had to pay on mileage). Not worth it to wast my and staff time to fix it again but I can't believe this absolute trash app/online process was put into production to waste my time in the middle of a hectic day. Google Play store reviews on app have dozens of similar complaints. Won't ever use again.

I understand that road construction has the area in disarray, but there needs to be a designated drop off area for after hours. I was told to put the trailer I rented "anywhere as long as it's not blocking anything else" The lot is huge and has lots of inventory so I found an open spot closest to the front and dropped off the car hauler. I received a call a day later saying it was about to be reported stolen since it hadn't been returned. A designated area would have solved this issue.

The lady was super nice and explained everything to us. Our third visit in last two months. Moving house then buying furniture. Love these guys or in this case. Lady. Thx you LT

Thanks for a great experience!

Bob was helpful and professional.

Thank you!

Very helpful and great follow up after the drop off. I would rent from this location if I ever again had a need.

As always, easy and friendly service!

Everything was good but selected clear lake Iowa for a return place and drove there and they said they are no longer a dealer so we had to drive to mason city Iowa so I would like lime someone to look on to this and take that dealer off the list so it doesn't happen any more and let me no when and what they are doing about this from u haul

Third time to rent truck from this location. Easy and reasonable.

Excellent help with the process and hook-up

The truck had a major issue with the alignment and the doors had a hard time closing all the way.

Very easy rental and return

Difficult return, i was rejected at a uhaul location on texas parkway in Waco, texas. This location is only open from 1 - 5 pm daily. I dropped trailer off Thursday 8/22 at 11am, with data on contract number placed in dropbox, called the business left a message i had dropped trailer off, call was returned. On Saturday 8/24 received call from this location, asking where was trailer. I replied i dropped in 8/22, they said it was probably there, they were not there 8/22 and that person probably checked it in. Very confusing, uhaul advertising about dropping it off anywhere is apparently a LIE, since other locations were closer and refused to accept trailer, making me drive around, out of my way to deliver. you need address this problem

Great service- great truck

Very nice place excellent place