Comentarios de los clientes para Rita Ranch Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Rita Ranch Self Storage

Clasificación general:

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Lynette L.
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The service at this location was outstanding! The managers are always efficient and so helpful. Renting a truck is easy and the vehicles are clean and well maintained. Thank you!

Peter B.
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El cliente no dejó un comentario.

Kim M.
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El cliente no dejó un comentario.

Gillie Z.
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El cliente no dejó un comentario.

Mary H.
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El cliente no dejó un comentario.

Jonah S.
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Absolutely nothing could improve my experience.

Ramon S.
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El cliente no dejó un comentario.

Bernice P.
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Great overall customer service!

Austin C.
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The online checkout process is terrible. Worst, most confusing process I've ever used. Was no clear indication that i needed other contacts to verify me, or that i needed a stupid lease agreement to verify me. Your website only works on chrome. Waited outside for 30 minutes in 100+ degrees with no shade while some representative tried to call my contacts without me knowing. The only reason i was able to get the truck was because of the guy at the office. If it was after hours I would've been screwed. Fix the online process.

Cody P.
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El cliente no dejó un comentario.

Richard D.
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Just continue to perform the same

Kiki N.
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The truck had side view mirrors that can't be adjusted from inside the truck. I feel like this was a safety issue that needs to be corrected.

GREGORY C.
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Not make customers stand outside in the heat for pick up. You can socially distance in the AC inside with a mask on. Sweated my butt off.

NANCY F.
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Gentlemen was very helpful.

Jennifer R.
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El cliente no dejó un comentario.

Shawn H.
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The guy that excepted my return was great. The lady that took my initial reservation was insistent that even though she did not have the size truck I needed that the service office would work to find a location for me and notify me with a pickup location. I never received a txt or call with a location that had what I needed but instead I received 3 calls from the office that took the reservation trying to get me to take a larger truck. It wasn't until I called the service office myself that I was able to find a location with a 15' truck but it was over 50 miles away. They added miles to my reservation but that doesn't make up for the additional time and gas wasted for having to go so far just to pick up the truck.

Robert S.
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El cliente no dejó un comentario.

ROBIN C.
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El cliente no dejó un comentario.

elisabeth L.
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El cliente no dejó un comentario.

Michael K.
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Nothing to improve. It went quite well.

GREGORY B.
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The attendant, Patrick, was very helpful and courteous. Apleasure to do business with. Especially in these hard times.

JARROD N.
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El cliente no dejó un comentario.

John S.
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ripped me off in gas charges. very poor service. They acted like I had bubonic plague or I was a leper.

Ariana W.
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El cliente no dejó un comentario.

Jacob K.
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Customer service was horrible, the manager was very rude and arrogant. I would never hire such person as Marc Arellano.

Gregory B.
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El cliente no dejó un comentario.

Brian E.
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El cliente no dejó un comentario.

Robert J.
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El cliente no dejó un comentario.

Shane R.
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El cliente no dejó un comentario.

Albert R.
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We just dropped off but person we contacted very mice

Brandon W.
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El cliente no dejó un comentario.

Tyler H.
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El cliente no dejó un comentario.

Kayla P.
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El cliente no dejó un comentario.

Pete E.
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El cliente no dejó un comentario.

Morris I.
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The two reps were awesome. They saw me struggling with the online checkout, and stepped in to take care of me. I'm exceedingly grateful for their willingness to help me.

nancy K.
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Very nice people. Truck loaded with my supplies I ordered and clean!

Robyn E.
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El cliente no dejó un comentario.

Michael S.
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issues with app. didn't upload picture during checking out the vehicle and crashed during returning the vehicle. anything else was fine and straight-forward

Michael S.
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Overall good experience. A couple of issues that were beyond the location's responsibility and goes back to UHaul in general: At both times, checkout the vehicle and returning the vehicle, the UHaul app did not work as expected and caused extra effort / loss of time. 1. During checkout I tried to take a picture from a non-marked damage on the driver side of the truck. The app did not recognize the "Take Photo" button. 2. During return, the app "chocked" on the Continue command, after I had taken the photo of the location. It reported "Issues with requested page and offered "Cancel" or "Retry". Hitting Retry it started from scratch and went to exactly the same scenario again, where it showed the same problem. I ended up calling one of the employees you finished the return process manually. This is not good in current Corona situation, where automated processes are even more important to exercise Social Distancing. UHaul: Please fix this immediately.

Dianne G.
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Staff was very nice

Raylean R.
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El cliente no dejó un comentario.

James C.
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They were extremely helpful and accommodating. We will definitely use this location again.

Danny W.
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El cliente no dejó un comentario.

Gisli G.
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We will definitely rent from this location again

An L.
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El cliente no dejó un comentario.

Warner B.
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We specifically rented a truck based on reserving labor services through UHaul. We spoke to and confirmed with the manager of Wildcat Moving and he confirmed on the phone 2 movers for 5 hours. Wildcat Moving told us they would arrive at 11am. We picked up the truck and waited. They never showed up. They did not even call at any time either. Now we are out $125+ dollars because we cannot move the furniture without the help and it was too late to get a new crew. We took the truck back. The local agent told us there was nothing they could do as far as even refunding us the money for the dolly or the blankets or anything. This is the biggest ripoff we have ever seen. The UHaul location did not care at all and for that they did not even attempt to help make it right for UHaul overall, I cannot rate higher. I will never reccomend labor services through this arrangement as this is obviously not working and you do not have the customer in mind. We spent a lot of money and there is not even a little bit of care to try to refund that back. Every time the movers did this they should be penalized and not allowed to sell their sevices on the app for a period of one month as penalty. This will be stiff enough to keep them honest and operating properly. He had our phone numbers through the paperwork and by our previous phone calls so there is no excuse to not even call and apologize. Terrible business practices.

Warner B.
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El cliente no dejó un comentario.

Roberta M.
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El cliente no dejó un comentario.

DOUG S.
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El cliente no dejó un comentario.

HONG T.
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El cliente no dejó un comentario.

Tam D.
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El cliente no dejó un comentario.

Guillermo P.
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El cliente no dejó un comentario.

Claire L.
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I can't suggest any improvements. Mike and Priscilla were very knowledgeable, courteous and professional. Well done!!

charles B.
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Excellent help and great service.

Joshua R.
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El cliente no dejó un comentario.

Mark T.
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Very friendly but professional. Easy in and out

Susan M.
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El cliente no dejó un comentario.

Marylou M.
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El cliente no dejó un comentario.

Dan S.
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El cliente no dejó un comentario.

Eric O.
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not a thing was perfect.

Dorothy O.
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everything was fine.

Cesar H.
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Also very nice and courteous customer service.

Glen R.
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Had a hard time understanding how to log in with phone to get U-Haul and ended up waiting for person to show up to release the truck anyway! Wish could've gotten truck earlier

David L.
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El cliente no dejó un comentario.

Robert E.
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El cliente no dejó un comentario.

DENNIS H.
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really nice people running this U-haul.. Everything was as I expected. Clean trucks. Clean operations.

ANGELA L.
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inside of windshield was so dirty, visibility was impaired. Staff was very helpful and professional.

Alicia W.
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Great customer service

Thomas P.
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Very helpful the two staff members who helped me on my initial inquiry and then at pick up!

Don G.
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Fantastic service as always.

Jason C.
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Helpful although could work on directions to location. Otherwise no complaints just thankful its completed and thankful for it.

Stephen N.
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It was pouring with rain when I picked up the vehicle. An umbrella would have been nice for the truck walk around. The rain was sudden so I wasn't prepared for rain.

Cynthia C.
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NA; No complaints or suggestions at this time. Thank you!

Scott T.
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El cliente no dejó un comentario.

Teasha D.
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Never use this location again!

Laurie S.
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The girl who rented us the truck was extremely professional, knowledgeable and friendly. It's so refreshing to deal with a knowledgeable and helpful person, she is a true asset to U-Haul!

Steve T.
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El cliente no dejó un comentario.

Mike O.
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Windshield wipers were bad and truck only had a half tank of gas so the first thing I had to do was put 37 gallons of gas in.

David F.
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El cliente no dejó un comentario.

Ruthanne G.
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Just keep doing what you're doing and be your awesome self!

Duffy C.
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The clerk was amazing. She was spot on with everything.

JAMES F.
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El cliente no dejó un comentario.

Don G.
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I have rented multiple times at this location. There always very personable and friendly. I won't go anywhere else.

Scott S.
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El cliente no dejó un comentario.

Erica C.
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Uhaul website was down while I was there attempting to check in. I had people waiting on me to help me move and the 45 min wait was unacceptable. I understand system issues and deal with them at work a lot but for the customer there has to be another way around system issues. Revert to the good ol paper system or something. The uhaul website system being down was a huge inconvenience for me. The gentleman who helped me at the location was very professional and pleasant to work with though.

Karla B.
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Convenient to the Vail community. Friendly and helpful. Quick in and out when you complete the online early check in.

Jon C.
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El cliente no dejó un comentario.

Timothy S.
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Could not have gone better

Emmanuel T.
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El cliente no dejó un comentario.

Celeste A.
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The gentleman offered great customer service and was nice and helpful, but he was the only one there so people had to wait for a while.

Don G.
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These guys are the the best. Fast, Friendly and very knowledgeable. I highly recommend Rita Ranch Self Storage and U-Haul.

Richard D.
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I rented a 10-foot truck for 10 miles. When I put gas in it, it took just unde 3 gallons. (I had checked the gauge--it read full.) Instead of looking into it, they put it on me. When I objected (not to the fuel, but to the lack of customer service), they pointed out that it's my fault. This was absurd. Offended, I yelled at them--which I wish I hadn't done. We calmed down and finished the transaction. They don't deserve to be yelled at by a customer, but they also should not treat the customer as a suspect who's trying to put one over on them (which they pointed out to me happens frequently). I rated them well because I am responsible for raising my voice. But the suspicious attitude needs to go.

Timothy S.
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Great friendly service

Deb B.
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El cliente no dejó un comentario.

Andrew H.
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El cliente no dejó un comentario.

Rafael R.
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El cliente no dejó un comentario.

Justin G.
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Keep a god damn reservation. Be open at the time I'm supposed to return the truck. I'll never rent another Uhaul worst customer experience I've had since the day I switched from Sprint to ATT. Wouldn't wish this experience on my enemies. By my calculations Uhaul will be the next Blockbuster video or radio shack....Disappeared

Shuan B.
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El cliente no dejó un comentario.

Cynthia C.
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This became the alternate location due to a double booking by the transportation dispatch (or online service/confirmation agent). It could have been a worse experience. However, the personnel at the above location facilitated in diffusing the frustration.

emilie B.
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The A/C did not work properly or the fan was broken. Fortunately it rained most of the trip and so I only needed the defrost mechanism— which also cooled the truck after about 30 min.

No se han enviado comentarios para esta ubicación.

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