They guy was very rude and unprofessional, not helpful at all. I will not be back at this place.
manuel R
Customer Reviews for Rio Grande Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had my unit for almost 10 yrs with no issues.
PALOMA H | Overall ExperienceVery professional and courteous service.
Daniel CClean location and helpful personnel.
Yasha NGreat location and service. Frank is friendly, helpful and kind! No bugs, but did see some mice droppings, otherwise, overall we’ve been happy with all the years we’ve been there. Thank you!
DEBBIE M | Overall ExperienceEXCELLENT SERVICE !!! RECOMEND !!!
Alfredo GYour customer representative Sarah didn't catch her last name, went above and beyond my expectation. Thanks to her everything went as planned!
Richard F1 per mileage is too expensive!!!!!!
Celest ANothing. Everything was fine.
travis lNot knowing what they were doing they couldn't find it they were all confuse on who did the reservation and who took it in, they defiantly need more training on how to use the system
marlen mVery helpful and easy to use
William WGreat customer service.
Charles WThe gentleman who helped us when we picked up the truck was very professional and helpful.
Kathryn CNothing, Frank was very helpful and customer minded
Anthony GThe manager Frank is very helpful and friendly. Had a great experience will recommend or use in the future thanks 😊
Donnie R | Overall ExperienceThe BEST Uhaul rental in El Paso. Quick, easy and convenient.
WENDY VI got a truck and none of the other items I ordered like hand trucks, blankets, etc. and the truck was out of gas!
Kevin FVery good price, always clean and safe, and Frank the manager is very professional and resourceful. I recommend he get a raise!
daniel b | Overall ExperienceGreat service
MARIO LMost horrible experience I have ever had the owner Frank was rude very rude unprofessional. Cursed screamed and even assaulted my mother. I hope this monster business gets shut down!
VICKI CFrank was very helpful, efficient and courteous.
MONICA EExcellent
ROCKY RMr. Frank is outstanding!! I (We) most definally will be renting from him again.
DIONNE Pnone
ADRIAN SUhaul moved my pick up location at the last minute, my preference would have been my original location. The gentleman at the pick up location was very helpful, he called a day early to arrange pick which was very helpful! Struggled with the 24/7 app so was thankful I was able to work directly with a person
RONALD GDropped off during non-working hours, u-haul app. Would not work, left trailer, called national number, they were able to do it for me.
ANTONIO PI got some of the best customer service I have received in a while. He was able to walk me through my reservation and made sure I knew how to work the vehicle. Hands down would come back to this location and recommend others as well.
YORLIN FYard is kind of small.
THEODORE JN/A
Hillard KGreat job!
Werner LNone , Great Experience !! The personal were great !!
Bernard MEverything was great at this location... I’ll definitely come back
Mary MExcellent customer service by Rio Grande Self Storage
Laura HExcellent Service and Customer Support. Keep up the good work!!!!!
PLUTARCO FThe representative from Rio Grande Storage in Canutillo was amaizing and answered all my questions till I understood. I highly recomend it.
Diana RExcellent Service as always!
PLUTARCO FThe guy in Canutillo went above and beyond to help make sure the lights worked. Thank you!!!
Aaron MVery friendly staff.
Rolando LMay be yo hace more selección ti dio de from
ALEJANDRO MVery friendly and helt
Chris NBest uhaul site
Humberto CTruck was dirty and ramp was full off animal poop smelled really bad
rudy aExcellent Service Experience from this location!!!!!!
PLUTARCO FGreat customer service first time renting a uhaul and we loved the experience
Carlos MTerrific Service … Great Location … Much Appreciated … !!!
BRIAN WMy husband and I cane in to check in and took the truck but came back to pick up the transporter at at later time. We preoayed and then the second person was trying to charge again for the transporter. The person that was there was not aware we payed in advance. I think you all need more and better ways to communicate transactions.
Maria dMy experience was very satisfying, can't imagine how you can improve the situation.
mark gBob was great. He spent time showing me the vehicle and i had no problems with it once I took it.
GABRIEL SNice clean and well organized facility. Friendly and helpful. Did not try to upsell. In and out. Will be going here again.
LUKE HStaff at that location was out standing very helpful respectful and informative.
Rosemary CWorkers very nice and courteous
claudia sAwesome Customer Service
Dale CExcellent customer service! Very helpful.
DARLENE RI have already recommended this location thank you so much you all
STACY KKeep doing what you are doing.......
CURTIS CKeep trucks better tuning conditions
Fred VThe store owner was very friendly and extremely helpful. I'll definitely be going back to him when I need U-Haul services in the future.
Darlene RClean and tidy. Good security and help was available right away.
Privacy R | First ImpressionsThe gentlemen that was at this location was great. I will recommend to my friends that they go here.
Gabriel AThe service was great all around!
Jaime QThe computer system was not working properly which delayed the renting process even though I had done most of it on line. Also cash is not accepted so I had to pay with a credit card.
Martin SNo improvements necessary! Fantastic experience for a not so fantastic thing.
kelly p