Live and Fred are always pleasant and provide great customer serviceMarcella B.
Customer Reviews for Rio Estrella Storage Solutions
(U-Haul Neighborhood Dealer)
Avondale, AZ 85323
(W Van Buren St and & N Eliseo Felix Jr Way)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10:30 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Lupe and Fred are GREAT to deal with. They run their business with professionalism and care. They went above and beyond to make sure I had what I needed to make my move easier. I definitely will recommend them to all my family and friends. 6 star serviceJerica T.
There was no backup mirrors a lot of the equipment was broken but I needed to get it done so I had no choiceAlyssa V.
Nothing can be done to top the wonderful experience I had. Thank you so much.Keisha B.
Would have gone back to this location for a pull behind trailer, but they did not have one. Great staff!Julia A.
Cabin wasn't cleaned out. There was a pistol magazine full of bullets left in the cup holder. Clearly no one had given it a look over before it was given to us.Dan C.
The person that checked us out was not very friendly and we ordered 2 hand trucks and they forgot them and had to bring them out. Non addition it had less than 1/4 tank of gas .Lisamarie R.
El cliente no dejó un comentario.Yves P.
El cliente no dejó un comentario.Mary B.
Nothing. The personnel at this location were great!Marcus S.
El cliente no dejó un comentario.David B.
Absolutely nothing. The staff was friendly and service was excellent.Jesse I.
El cliente no dejó un comentario.Dominique G.
El cliente no dejó un comentario.Cydnee P.
Used the storage facility for 4 years no issue. But when I used their U haul, issues arose. Lupe stated to my husband should I bitch slap you? I will never use or recommend them to anyone. Overpriced but convenient at the time . If you want quality and friendliness don't use themâ€¦Todd C.
Everyone was beyond nice and professional. Would definitely recommend.Joshua S.
El cliente no dejó un comentario.Doug C.
Vehicle was filthy and operator claims no responsibility. Need to clean vehicles before released to next customer. Lack of operational procedures that assures subsequent customer of receiving a clean and fully functioning vehicle.LUIS G.
We were sent to this location because the original reservation location did not have our truck. Although some things like that our out of our control we were put 2 hours behind schedule. Not only was it an inconvenience for us but an inconvenience for the friends and family helping us move. There was nothing wrong with this location. This review I more about the goose chase we went on to get a truck I reserved weeks in advance.Sillisa R.
Nothing needs to be improved. The service was top notch. They make you feel welcome and you feel like you have always known them. 5+ stars. Job well done!Dameion M.
The online check in process is ridiculous.christopher M.
The managers were very polite & helpful. Great working with themElizabeth R.
El cliente no dejó un comentario.Javiar T.
El cliente no dejó un comentario.Daniel B.
The service i receive from Fred and Lupe is so awesome I can't bring myself to try any other location.Kenneth B.
Fast friendly service with a smile.Michael H.
El cliente no dejó un comentario.mariano S.
El cliente no dejó un comentario.kayla V.
El cliente no dejó un comentario.CHRISTINA I.
El cliente no dejó un comentario.Manuel G.
El cliente no dejó un comentario.Alexander C.
El cliente no dejó un comentario.THERESA H.
El cliente no dejó un comentario.AARON M.
El cliente no dejó un comentario.RUTH R.
El cliente no dejó un comentario.Roque E.
Friendly staff. Good experience.Benjamin S.
Everyone was very friendly, and I was impressed how quickly the process took. I've rented before at another U-haul facility where it took forever to get the truck (with a reservation).JACQUELINE S.
El cliente no dejó un comentario.MARIO V.
El cliente no dejó un comentario.ALFRED M.
Everything went very smooth. I couldn't have asked for a better experience. Cheaper than anywhere else. Customer service was awesome.ROBIN G.
People were great. Truck was nice, clean, and functional. Didn't expect to return the truck after close (3:30pm), but only missed it my 30 minutes. I had the truck from approx 10:45 - 4pm. One round trip 66ish miles total. Would have been nice to get a 30-60 second explanation of phone check-in process, just in case. Instead, I made sure the truck was clean, both CAB and CARGO areas, took a picture of fuel/mileage, locked up, put the key in the lockbox and drove away. As I got a few minutes away, i clicked the link to the phone check out, and realized i needed two pictures of "cleanliness" and one for fuel/mileage. The app did not OFFER the ability to upload the picture i took, only to TAKE a picture. Manually entering the data was not enough, so i submitted a picture of my car dash. That was repeated twice for the "cleanliness". There was no opportunity to return (even if inclined) to take pictures as the truck was locked and key in the box. A quick explanation of that process might better prepare a diligent customer.TIMOTHY G.
I just feel for a one day trip for a few hours was too expensive. 100 $ for 37 miles that sounds out of control.RONALD M.
Just problems with the mirror I just seen them but overall greatJOANN S.
El cliente no dejó un comentario.PATRICIA C.
My second time at this location and have had a good experience both times. Vehicles are well maintained and clean and ready to go.DARIN D.
Everyone I dealt with at this location was friendly and very helpful!ESTELA M.
Quick friendly service. Overall a great experience.JORGE A.
El cliente no dejó un comentario.Kathleen M.
Excellent customer service!SHEQUAN C.
El cliente no dejó un comentario.EMMANUEL D.
Everything was perfect! Smooth transaction, had to go back for dolly , helped me out with it. Very professional and good customer service.MARK M.
Easy process!!CHRISTOPHER S.
This was the absolute best experience!!! The two people who were there were so very friendly and made you feel so welcomed!!! Thank you!!!MICHAEL M.
Only negative experience was not being told they add the insurance or some type of insurance for $14.99 just was told to sign not until I got home did I look over everything and notice the charge.ALEX S.
Nothing ..pure excellence !RUSSELL R.
The lady was amazing and very helpful.MATTHEW C.
El cliente no dejó un comentario.RYAN E.
Great service, easy process.James W.
Personal amableJASON D.
Please lobby to eliminate the regressive $15 rental tax in Avondale AZSCOTT F.
El cliente no dejó un comentario.RUSSELL B.
if pickup is after hours, ensure the moving equipment ordered online is in the vehicle at pickupElizabeth G.
El cliente no dejó un comentario.erica Q.
The experience I had there personally, was great! Loopy, The lady at the front was absolutely pleasant. Her husband, was a pleasure as well. I can't really see anything that could be improved for now.JEFFREY J.
El cliente no dejó un comentario.Lindsay H.
El cliente no dejó un comentario.MARK W.
Moving can be a source of worry and anxiety and sanctioned theft. Well having said that, getting Uhaul along with their helpers was one of the best decisions we made, and it was entirely affordable. Highly recommend for a stress free move!BRIAN S.
Very nice people Knowledgeable and quick and very clean facility truck ran goodMALIK M.
El cliente no dejó un comentario.MARTHA S.
Servicio al cliente de excelencia.Jeffrey S.
I have full coverage auto insurance that covers rental of ANY vehicle. I have used said insurance in the past with Uhaul. The person behind the counter would not rent to me unless I purchased insurance I didn't need. I was in a bind and needed the truck for an emergency situation so I felt victimized by the experience. I will continue to use Uhaul in the future when the need arises. But not from that location.Brian K.
Informed me about breaks issue, not KoolAlluston K.
Staff were friendly and very helpful. Set me up for success.ROBERT J.
It was close when I drove the truckLUCIO P.
The truck was received with a check engine light ignited.ROY M.
El cliente no dejó un comentario.Debreena M.
El cliente no dejó un comentario.JOSE D.
El cliente no dejó un comentario.SANTIAGO C.
El cliente no dejó un comentario.Barbara L.
Stop charging for insurance when it is declinedERIC H.
El cliente no dejó un comentario.Dawn J.
El cliente no dejó un comentario.EDNA B.
El cliente no dejó un comentario.GORDON G.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.GUSTAVO O.
El cliente no dejó un comentario.ANTHONY M.
El cliente no dejó un comentario.Irene M.
You need to offer a training video customers can watch prior to their pick up day. It was intimidating for a first time user.Thomas S.
lock is missing wheres my free lock?Victor F.
Fred and his wife were great, customer service was great friendly, had everything ready when I got there. Great people. Thank you for all you do.THOMAS M.
Owners are great helpful and very very freindlyCYNTHIA P.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.ANNE T.
The parking lot location is big, why are the trucks parked right next to the ditch where is a hazard to get to the back of the truck. Also there is no light in the spot.Alicia C.
Thank you for the great service.Eric O.
El cliente no dejó un comentario.Mark M.
A great team! Both were very friendly and informative. I was in and out in no timeRichard M.
Nothing. Very friendly business associatesJames S.
I'm very pleased with the lady who helped me out in her site she was the best!!!!Lewis B.
El cliente no dejó un comentario.Amanullah M.