Customer Reviews for Right Move Storage
(U-Haul Neighborhood Dealer)

460 comentarios

1850 Ephriham Ave   Fort Worth, TX 76164
(Located just East of HWY 199 Jacksboro HWY and River Oaks BLVD/Ephriham)

(682) 233-6244

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 4:30 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(682) 233-6244

1850 Ephriham Ave
Fort Worth, TX 76164
(Located just East of HWY 199 Jacksboro HWY and River Oaks BLVD/Ephriham)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 4:30 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The truck bed was not cleaned. We removed the larger pieces of debris but had to leave smaller items (like broken light bulbs and other). Interior floors appeared to have someone with a lot of mud on their boots. We really did not take issue with the interior floors as it is a truck we rented. Just not as clean as the ones we usually rent. As for the people running this location, they were superb. Very knowledgeable and efficient. Will definitely recommend to others.

Dennis S. 
Clasificación:
3.0

Needs a good cleaning

Kimberly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESPERANZA G. 
Clasificación:
1.0

Make sure the vehicle was actually give to your customers the way they say it was given and not at 48 miles to empty! Then want to Charlene your customer 19$ fee when we filled it up 3/8 of a tank that y'all request but because it's parked where they request us to park it was a little under the dile and the angle he took the pic he still charged us! Then top it off he was very rude and disrespectful talking about how I need to have proper payment method and not have multiple to his co worker! That is rude customer service! I will never recommend anyone to U-Haul again! And I will never go again

Crystal G. 
Clasificación:
5.0

This location was great! They were friendly, professional and the process was smooth and easy.

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria O. 
Clasificación:
5.0

Cool good people We talked like we were best friends love them

Greshanna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry M. 
Clasificación:
3.0

2nd time in 3 yrs i ordered dollies and blankets on your website to only arrive and found none. no call to make me aware so i could make other arrangements. 1st time thought was a fluke obviously it's how u do business. needless to say never again and will tell anyone who listens what a joke u-haul is.

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheena W. 
Clasificación:
4.0

The padlock did not fit into the box. Had to leave it in the truck

Drew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimber K. 
Clasificación:
5.0

The employees there are awesome friendly and very helpful!

kimber K. 
Clasificación:
1.0

this place does not look real. it appears to be an abandoned building surrounded in fences and all locked up. the phone number is not real and goes to a fax line. the phone number listed on the top of the building is also not working. when i made my reservation with uhaul i was given the option of returning the equipment to an alternative location with the offer of a significant discount. this location was 40 minutes away from where i moved to and i couldnt even leave the truck there because i didnt feel comfortable doing so due to the appearance of the so called business and non working phone numbers. i called uhal and they gave me a new location to return the equipment and when i arrived there the person working told me they dont accept uhaul trailers. I told the man that uhaul told me to bring the truck and trailer there and that they knew i had a trailer at that time. then entire experience in trying to return the equipment was horrible.

Sandra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cinthia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARD P. 
Clasificación:
1.0

The gentleman who assisted me was rude and event was rasis because I can't speak fully English.

ALFREDO M. 
Clasificación:
5.0

No improvements needed at this location! They are AWESOME!! and super friendly!!!

CAROL B. 
Clasificación:
5.0

Extraordinario servicio al cliente

WILFREDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA M. 
Clasificación:
5.0

good friendly service

DONALD B. 
Clasificación:
3.0

Regrese el truck a las 4:30 pm y no habia trabajadores en la oficina, para recibir el truck y la oficina debia cerrar alas 6:00 pm,muy mal el ese servicio .

RENALDO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF V. 
Clasificación:
5.0

Customer service was awesome! Both in check and check out, the folks working there were so nice and friendly.

Carol B. 
Clasificación:
1.0

Vehicle smelled like marijuana

Kyle L. 
Clasificación:
4.0

The truck was clean for the most part but smelled absolutely horrible. It smelled like whoever was in it last had been smoking something in the cab or smelled really bad when they got in and it lingered. Everything else was good.

Matthew W. 
Clasificación:
1.0

I had trouble returning the trailer since it was after hours. I called to let uhaul know and followed up Wednesday after seeing a text about the return being over due. I again followed up Friday and I was told it would be taken care of. I had returned it same day and the next week got a bill for " 6 days overdue ". It was extremely frustrating especially since I had called 3 times over the previous week. Thankfully Gabby in customer service was able to help me and stayed on the phone with me while she wrote up the discrepancy. Loved Gabby but very disappointed in Uhaul. Probably wouldn't use this service again.

Hanna K. 
Clasificación:
5.0

Everyone at UHaul was outstanding from pickup to drop off. I will definitely rent from them again! Outstanding folks!

James G. 
Clasificación:
3.0

Oily film over most of the trailer, it was quite dirty and slippery.

KEVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

norma A. 
Clasificación:
3.0

Everything went smoothly and was trouble free. Don't see need foruch improvement aside from return. Parking isn't ideal and could see issues with wet weather..

Bill M. 
Clasificación:
1.0

Over charged me and when I asked they couldn't give me a reasonable explanation.

LATRICIAS M. 
Clasificación:
5.0

Thanks from Ranger Ridge Ranch

Chadwick T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
3.0

Make sure you'll test drive the truck after each returns to assure that's it drivable. Truck was clean but was scared it was going to break down or lose the ability to brake. Thank God I wasn't planning on moving far away. I was able to take city street and stay within my mileage range.

Eugenia S. 
Clasificación:
1.0

Was changed a deposit when I was told I would over drafted my card because they put a hold but pulled money. staff didn't know what they were doing or talking about. Clean house and start with a new trained staff .

ZAIDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Aaron G. 
Clasificación:
5.0

Very helpful and polite salesperson. Definitely customer service is number one. Good to see in this day and age.

Samuel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
1.0

Recommend to them they go elsewhere.

JASON A. 
Clasificación:
1.0

Over charged horrible customer service

Martin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Winter S. 
Clasificación:
1.0

It took me an extra hour and a half to pick up my rental truck. The process was messed up from the start when I scheduled a mobile pick up, in the morning, at a different location. Even though it let me schedule there, I was redirected to a different location, because the prior one somehow didn't have the truck. After waiting almost an hour on the phone, your customer service explained that my settings were never saved for mobile pick up. From there, I ran into another problem. I wasn't able to get the truck key, because it wasn't even in the truck. I had to sit on the phone with another customer service representative. After that they were able to get a hold of the location manager, who brought me the key. Mentally exhausted with such a frustrating process, I left an hour and a half behind schedule. The only redeeming part of process was the extremely helpful customer service representative. I do not wish to use U-Haul ever again.

Tanner L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
3.0

Was charged $268.75 and then charged an additional $36.94 and I left the truck with 3/4 tank of fuel and clean and under the estimated mileage. Original charge was going to be $234. And they said since it was going to be returned on Sunday after hours it was an additional $20 . I understand the $268.75 since it was originally going to be $234.00 but not sure why $36.94

JOSE P. 
Clasificación:
5.0

The app was not working, but luckily the shop was open. The young lady working there that day was super nice and helpful. It was such a pleasure that she helped me. I wish I could remember her name, because she deserves to be noted for her kind, helpful and happy demeanor.

Joseph V. 
Clasificación:
1.0

We originally were set up to pick-up the trailer on N. Main street, but they didn't have one ready for us. My only issue for the N. Main street location, they should have called me before I had arrive, to let me aware. Megan at the Ephriham location was outstanding! The customer service that called me and found another location was outstanding.

Clifford C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aloria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy S. 
Clasificación:
5.0

You can send your customers to THIS location! EVERYTHING about my experience with the young lady I had the pleasure of working with at this facility (I did not even get her name) deserves 5 stars. Excellent customer service and she was extremely patient, accommodating, kind.

LAJUAN W. 
Clasificación:
1.0

There was no where to park the truck for return it was multiple people confused trying to find out where to park at

Raven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS I. 
Clasificación:
3.0

It's not a business I will visit again since I don't live there - was helping a family member move. I did appreciate the app for the return/check-in process.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamye B. 
Clasificación:
5.0

Your employee was nice, personable and very knowledgeable. Also, she had a great sense of humor

Michael M. 
Clasificación:
5.0

They were super easy to work with. I have nothing bad to say.

Bret C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh B. 
Clasificación:
5.0

Manager, Laurisa was fast & courteous! Glad I chose that location!

Deborah S. 
Clasificación:
2.0

Accurately checked in trailer, but was not present during normal business hours (Friday at 3 PM). Was not able to reach anyone after several attempted phone calls. Telephone answering system is terrible.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauresa W. 
Clasificación:
1.0

The location was closed when we arrived. No after hour phone number. We had to change our account to gain access. This took more than 30 mins. Once we got into the truck, we did not have the items from our order including dolly and blankets. We awaited for the location to open. The employee was rude and not empathetic. She said she did not have those items, could not provide them and it was Uhaul's fault for letting us place the items on our order.

Carl K. 
Clasificación:
5.0

The representative was spectacular and sweet!! She was very helpful!

KELDRICK M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
1.0

We chose to do a mobile check in and to start, the padlock was extremely hard to get off of the truck. I called in and got help to get into the truck and when we finally got it open the representative was still on the phone. I noted immediately that there was no appliance dolly in the back as requested and that there was a utility dolly that we could use. The rep stated that the truck was already signed to us and that he could not fix the fees. We also returned the truck outside of business hours (mobile) and now we have a bill for a missing appliance dolly that was never in the truck and furniture pads that we never used. We ordered 12 furniture pads which were returned and the seal never opened but now we are being charged for 12 missing and 24 rented. I have submitted an email but of course have already been charged for these “missing” items even though no one has even bothered to call and go over them with me. I suppose once your card is on file, they just charge you for whatever they feel like. I have never had a problem with Uhaul services in the past but this overall experience at this location and with the mobile check in has been horrendous.

easton O. 
Clasificación:
5.0

They ladies were awesome

Piper B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauresa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Britney H. 
Clasificación:
5.0

Great customer service!!

Dwaine C. 
Clasificación:
3.0

The overall service was great! The only thing I noticed was the brakes needed maintenance. There was an odd air feeling/noise.

Janeth L. 
Clasificación:
5.0

Nothing. It was great and the chick working there was awesome!

Jeremy P. 
Clasificación:
5.0

Brenda is such a superb employee. Very welcoming and knowledgeable. She was able to explain and answer all of my questions with ease. Very polite young lady. I would be happy to deal with her again in the future.

LUCAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAFFIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly G. 
Clasificación:
5.0

The lady at the front desk was EXCELLENT! She was real professional! Explaining everything to a tee!

HERBERT M. 
Clasificación:
4.0

The employees were wonderful!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA T. 
Clasificación:
4.0

I still have not received my deposit back I was supposed to get 56$ back I have only got back 15$ so far.

Joesf H. 
Clasificación:
5.0

The ladies on Fort Worth,Tx was very courteous & polite, was a problem with one truck tire, I came back & was back on the road in 5min, super job thanks.

TIMMY R. 
Clasificación:
5.0

Staff was verry friendly and knowledgeable and quick. 10 stars

Josef H. 
Clasificación:
5.0

The workers there are GREAT

Tammy W. 
Clasificación:
5.0

These ladies made my day. They were so sweet and extremely helpful!

parrish G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

The shop worker was helpful and friendly.

TAMMY W. 
Clasificación:
5.0

Nothing. Great experience.

RUSSELL H. 
Clasificación:
5.0

We had a great and easy time renting our trailer from here. Very kind and helpful.

Catherine D. 
Clasificación:
2.0

No help removing the equipment. The computers were down and we felt rushed so she could move in to something else.

EDWARD S. 
Clasificación:
4.0

We had completed our truck rental and additional items (24 packing blankets) online. On arrival at the store to pick up, there were only 12 blankets. Inside of front windshield had an oily film that wasn't noticeable until the last hour of our trip home directly into the sunlight. Lack of cleaning inside windshield was annoying and dangerous when the sun was direct. Other than that, great experience overall.

ROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel R. 
Clasificación:
5.0

The only issue I had is that I returned the vehicle with the same amount of gas that was given to me and the rep indicated that I was 1/8 short which was not true and they charged me a little bit over$5.00 foo1 gallon. A little disappointed. Next time I will take a photo of the gas indicator so that I don't get screwed.

Pedro R. 
Clasificación:
5.0

The scheduled drop off location was Sanson Park, TX. After stressful day, refueling and arriving, they could not accept the truck, too large.They recommended 1st American Storage. Thank them so much for accepting the truck. I have used Uhaul at least 20 times, NEVER again. Very bad day.

Brandon J. 
Clasificación:
5.0

The gals at the front desk were wonderful!

Debbie S. 
Clasificación:
1.0

Bad customer service talk with employees and re trained

juan P. 
Clasificación:
1.0

They charged me for gas. I had just filled the truck up past 3/4 full. They also tried to charge me for a tow dolly that was messed up when i picked it up from another location. They tried to say it was wrecked which clearly wasnt from me.

Laura L. 
No se han enviado comentarios para esta ubicación.

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