Initially it was difficult to access the lot. I was not given a code to the access gate ahead of my arrival but once I got the code it was easy. I was over charged for the rental. It was claimed that I drove the rental over 170 miles when I only drove it maybe 17. I have not been contacted to fix this issue.
Casimir G
Customer Reviews for Ridgewood Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brianna was not well prepared for my arrival. Ridgewood storage had no uhaul supplies at the location including the 10 blankets I preordered online. She did not seemed to be trained properly on your system and had no idea how to hook up trailer. They are in an enclosed area that requires a key code. I had to call her to get in and when I dropped off the trailer I could not get out without the code. Had to crawl under the fence to renter the code. Complete disaster from the beginning and would not recommend to anyone.
Barry KEasy quick in & out. Only thing I would recommend is having a U-haul sign so people know they're at the correct location.
Rebecca DI was assigned this location, which was almost an hour from my destination. I passed several other uhaul dealerships on my way.
Greg S