Customer Reviews for Ridgefield Mini Storage
(U-Haul Neighborhood Dealer)

410 reviews

7555 S Union Ridge Pkwy   Ridgefield, WA 98642

(360) 727-7867

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 727-7867

7555 S Union Ridge Pkwy
Ridgefield, WA 98642

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady at the front desk was extremely nice and helpful.

Walker Gillispie 
Rating:
5.0

The truck I was assigned to was dirty inside Vehicle needs to go to shop steering is out of alignment. The person in charge was very friendly and respectful...

Brian Goodrow 
Rating:
5.0

Camille was very helpful and bonus she really lifted my spirt on a hard day💜

Shawna Farmer 
Rating:
5.0

Customer did not leave a comment.

VALERIE SPENARD 
Rating:
4.0

Very helpful- good customer service.

Lori Perry-Harris 
Rating:
5.0

The woman who helped us was extremely friendly and accommodating. Her level of customer service was totally above and beyond, so much so that I almost felt like crying tears of relief. She made our long-distance move incredibly less stressful, and I can't say how much I appreciated her assistance/kindness. Others in customer service would be wise to follow her example! 5 stars!

Leah McCoy 
Rating:
5.0

Erica was incredibly helpful!! We had such a great experience working with this location. They were helpful, responsible, and flexible with us as we were trying to figure out what to do with our rental in the snow storm.

Abby Hollopeter 
Rating:
5.0

Exceptional customer service on site. Thank you!

Christina Nash 
Rating:
5.0

Customer did not leave a comment.

Mike Liane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Blake 
Rating:
5.0

Customer did not leave a comment.

Timofey Kuyarov 
Rating:
5.0

Put more than 1/4 tank of gas in the truck ??

Bradley Richardson 
Rating:
5.0

Customer did not leave a comment.

Peter Jhon Montana 
Rating:
5.0

Customer did not leave a comment.

Tim Blakel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dillon Barnard 
Rating:
5.0

not a thing

Robert Newman 
Rating:
5.0

Customer did not leave a comment.

Frank Morales 
Rating:
5.0

When I dropped off, they were overloaded... but the lady that was working this location was super helpful, and said she'd take care of it all anyway. First class!

David Natiuk 
Rating:
5.0

Customer did not leave a comment.

Nicolas Cooper 
Rating:
5.0

Easy to rent and return

Brandon Rossman 
Rating:
5.0

Customer did not leave a comment.

Lynn Taylor 
Rating:
5.0

The key was stuck in the lock box. Had to use extreme force to open door. Recommend checking that door opens easily before locking.

Wendy Cerdena 
Rating:
5.0

Customer did not leave a comment.

dick scheu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSE BALLINGER  |  Overall Experience 
Rating:
5.0

Everything went just as planned. Thank you.

Steve Leib 
Rating:
5.0

The woman at the front desk was extremely pleasant and professional, and made my experience very positive. Thank you!

Zoe Steidel 
Rating:
5.0

Customer did not leave a comment.

Alyssa Lapeyri 
Rating:
5.0

Nothing. staff was very friendly and knowledgeable. The grounds were very nice. Overall a great experience

Glen Mark Willi Christina Smallwood 
Rating:
5.0

Nothing. Very friendly.

Bonnie Graeff 
Rating:
5.0

Good job

Steve Leib 
Rating:
5.0

Station manager worked with me too extend my days! Very helpful! great customer service!

DENNIS ANDREW JONES 
Rating:
3.0

Customer did not leave a comment.

Nikkole Haase 
Rating:
5.0

Staff at this location were great to work with. Uhaul phone customer service to change my location drop off were awful. The truck I had also leaked when raining and ruined my piano bench. When I tried to file a claim with uhaul customer service they were horrible.

Charise Brenes 
Rating:
5.0

The help was excellent. Not much to make it better unless you include free gas

Ryan Ralston 
Rating:
5.0

Your web site kept crashing and had it not been for the manager working at the storage shed I would never had got my truck on time and made my move date!

DENNIS ANDREW JONES 
Rating:
5.0

We had a hard time with self check in- other than that it was great

Angela Hutson-Cumpston 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEWIS 
Rating:
5.0

From the first time I met these people I was treated like family. Even we we were moving out they were exceptional in helping with everything.

Steve Bradbury  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pam Ickert 
Rating:
5.0

Great customer service! Clean units. Questions about military discount being applied, that they are going to check on Monday.

Andilee Jordan  |  Reservation 
Rating:
5.0

Pick up was quick and easy. Staff was very professional and helpful!

Perry Scarcelli 
Rating:
5.0

Great prices, no contracts, easy to access and staff was helpful Recommend

Deanna Buell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Small 
Rating:
5.0

Friendly staff. Quick and easy checkout and return.

Michelle Sedgley 
Rating:
5.0

Customer did not leave a comment.

Susan Lutz 
Rating:
5.0

Easiest uhaul rental I have had yet!

FRANK BOUCHARD 
Rating:
5.0

Parking was not ideal.

Brandi Mcgrew 
Rating:
5.0

Customer did not leave a comment.

Mark Henig 
Rating:
5.0

Customer did not leave a comment.

Debbie Furimsky 
Rating:
2.0

There is no cell service at this location, which made self serve pickup almost impossible. It took us a full hour to get the self check in process completed because the website kept crashing. We have Verizon so we have good coverage, this was a huge stressor the morning of a move and ate up a big chunk of our reservation time.

Samuel Fredrickson 
Rating:
5.0

An older truck with steering and transmission issues. Over worked ok. Eat a lot of fuel for 40 miles. Suspect vacuum leak effecting transmission and mileage. Great people

Allen Sprague 
Rating:
5.0

Seamless experience no issues whatsoever

Joseph Bergren 
Rating:
5.0

Loved the location and the ability to get in and out with the key card, the management worked with my needs and they were extremely helpful in all ways, hopefully will be able to utilize their facilities again in future. Thanks again!

rich ritola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colin Cross 
Rating:
2.0

Movinghelp.com was a horrible experience with senza was a horrible experience all of my stuff was ruined and I was double charged mileage.

Julie Hatch 
Rating:
5.0

Customer did not leave a comment.

Bethany Rohr 
Rating:
3.0

Customer did not leave a comment.

Kaylee Kelly 
Rating:
5.0

Worked as expected. The only downside is that they dont prorate early move out dates and associated refunds.

Randall Marbach  |  Overall Experience 
Rating:
5.0

Saved the day! Van was easy to d

Jeanne Firstenberg 
Rating:
5.0

Erica, Camille and Kelsey are all fantastic - very friendly and professional. Will continue to use them for all of our storage/truck rental needs!!!

Kathryn Nawrath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Rudolph 
Rating:
3.0

The location was okay. but using the online self check in and out was extremely difficult. It took me an hour to get checked in and on our way. It took talking to a customer support person to resolve the issue and get us checked in. Lots of steps to do. Will only use a place that has

Debra Skinner 
Rating:
5.0

Camille has been very helpful and was quick to get back to us when we had any questions or needed assistance. When we had left a message we always recieved a call back answering our inquires. Thank you

BARBARA PATEE  |  Overall Experience 
Rating:
5.0

They are awesome!

Joseph Price 
Rating:
5.0

Customer did not leave a comment.

Tewodros Tato 
Rating:
5.0

Best Uhaul in the area!

DannyPercich Percich 
Rating:
3.0

the pick up process was quite messy. the emails remind you to "bring your mobile device" but doesn't tell you will need to photograph yourself AND have your passport with you, OR the need to call a person to verify it's really you. i won't be doing that again. also, the person at this office was not there. i had to wait for a long time. my truck was very dirty, i have photos of pieces of tomatoes, lettuce, dirty windshield (i had to go straight to a gas station to clean my windshield as it was borderline unsafe to drive like that). the driver side sun visor is broken and if you move it it flops down onto the driver's face. had to manually put it back together. not quite the experience i was expecting.

Marcos Prolo 
Rating:
3.0

Girl working was very sweet and helpful. Hard to drop of in parking lot.

Leanne Sivara 
Rating:
5.0

Customer did not leave a comment.

Don Stose 
Rating:
5.0

Camille, the lady in the office, was wonderful!!!

Mark Andrell 
Rating:
5.0

Thank you your staff were excellent

Maria Gutierrez  |  Overall Experience 
Rating:
5.0

Ridgefield storage is a wonderful facility and the staff is friendly and very helpful! I will use them again.

robin Dibble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael McInnes 
Rating:
3.0

Would have been great if I didn't get added fees for being over the milage (by very little) and they actually took in consideration the amount of high price fuel I left ....at over what I was given to begin with. But hey your welcome

Tia Pitner-Moore 
Rating:
5.0

Customer did not leave a comment.

Steve Bradbury 
Rating:
3.0

Customer did not leave a comment.

BARBARA PATEE 
Rating:
5.0

Customer did not leave a comment.

Thomas Cook 
Rating:
5.0

Cost per mile is too high. Small trip very expensive. Not a good value.

Aron Uhlig 
Rating:
5.0

Customer did not leave a comment.

Robert Bickel  |  Overall Experience 
Rating:
1.0

Be available when scheduled on time.

Curtis Januik 
Rating:
5.0

Customer did not leave a comment.

Nick Miyasato 
Rating:
2.0

Upon arriving at location as noted in the contract, personal were off site. Called the number, employee stated we were not schedule to return to their facility. Took a picture of the contract & shared w/ employee. Asked if the contract addendum via conversation w/ employee @ 1-800 # has been noted. She did not have access !?! Had to leave key and contract in the return box. Waited for employee to return, in which she said 10 minutes, waited 20 without her arrival.

Karen Denne 
Rating:
5.0

I asked for a drop location that was open on weekend and this place was not open on Sundays. Not drop off location problem. Problem from pick up rental location

MARK ROBERTS 
Rating:
5.0

It was the cleanest truck I’ve ever rented. As with every UHaul truck I’ve ever rented from any location, the maintenance is poor. I’m assuming because of all the poor maintenance experiences I’ve had, UHaul does not maintain their fleet, which is pretty scary since it can be life or death. This particular truck really needs a front end alignment and have the steering linkage checked out. There were some very unusual vibrations, and clunks while steering as well. I had to keep the steering wheel to around the 10 o’clock position just to go straight. I wish UHaul would take maintenance more seriously, especially with how much they charge these days.

Bryan Castleberry 
Rating:
5.0

Customer did not leave a comment.

PHILLIP CANNADY 
Rating:
3.0

Bands that Ridgefield Washington is the birthplace of U-Haul you would have thought it would have been their Flagship representation even today even though it isn't their headquarter base any longer the place that I returned to had inadequate parking for large trucks and was already full of trucks and no place to park Street side with the trucks so it made it difficult for others wanting to come in to the rental side of the business to get past the truck and into the rental part of the business I should be thinking that out a little more into having more parking space for sure

tom daniels 
Rating:
5.0

Customer counter person was excellent.

Jack Bothwell 
Rating:
5.0

All was great - no way to improve

John Love 
Rating:
5.0

Customer did not leave a comment.

David Keller 
Rating:
5.0

Customer did not leave a comment.

Douglas Eaton 
Rating:
5.0

Loved using this facility. They were great at answering all my questions and splicing any issues that came up. Going to miss using this facility.

Trent Kellmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta Chamberlain 
Rating:
5.0

the lady in office very accommodating and answered questions in a nice manner.

John Crowe 
Rating:
5.0

Customer did not leave a comment.

Jennifer White 
Rating:
3.0

Truck was muddy and dirty. Ac non functional

Tammy Lopez 
Rating:
5.0

Representative was very friendly and helpful throughout the entire process.

George Kolle 
Rating:
4.0

Get a show room and display some products

Scott Whittington 
Rating:
5.0

Customer did not leave a comment.

Karen Lyon 
Rating:
5.0

My rental experience was great. Professional employees, good equipment and 5 minutes from my house. Thanks to all! Steve - Richfield.

Stephen Bainbridge 
Rating:
4.0

Though the location was closed at time of pick up the office associate was accommodating. Overall the pick up/drop off process was OVERLY complicated and the truck had minimal gas and I was struggling to turn certain interior/exterior lighting off site. I would recommend other moving services based on U-Haul most current process.

THOMAS ALEXANDER 
Rating:
5.0

The room was clean & well maintained when we moved in it , the office people were very helpful and friendly. I have already recommended people to use them .

tara & Stephen wannamaker  |  Overall Experience 
Rating:
5.0

Excellent experience. Thank you.

Paul Dupraw 
Rating:
5.0

Very nice staff

vivian smith  |  Overall Experience 
Rating:
5.0

Best customer service around! Fast and friendly

Danny Percich Percich 
Rating:
5.0

As a corporation uhual should embrace prepay for fuel like rental cars do

Matthew Vieira 
Rating:
4.0

Customer did not leave a comment.

Paul Chirdon 
Rating:
5.0

We noticed that toxic detergent was liberally applied to the roadway which will all end up in the adjacent wetland after rain. Please use appropriate chemical for moss. Thanks

ROBERT BICKEL 
Rating:
3.0

Customer did not leave a comment.

Marquis Jackson 
Rating:
5.0

Customer did not leave a comment.

Brent McLachlan 
Rating:
5.0

Customer did not leave a comment.

DAN LAVU 
Rating:
5.0

Customer did not leave a comment.

Jason Leadley 
Rating:
5.0

Incredible customer service!! Camille was so kind and accommodating even after multiple request to switch reservation dates. I returned the Uhaul yesterday and have already referred this location to a friend. The only difficult part was after hours key return on part of uhaul website malfunction.

Cambria Prentice-Wattson 
Rating:
5.0

Customer did not leave a comment.

WILMER TORRES 
Rating:
5.0

Great place! Friendly service. They even helped me with a Uhaul when I moved out. Thanks to the team there it made moving day much less stressfull!

Tracy Skordahl  |  Overall Experience 
Rating:
5.0

The best UHAUL place around. They are super helpful and friendly!

Danny Percich Percich 
Rating:
5.0

Customer did not leave a comment.

CHAD WARDEN 
Rating:
5.0

I have been impressed with Ridgefield Mini Storage for a long time. Not only have I rent storage units on numerous occasions, I also rent my U-Haul trucks as needed. The staff is very thorough in explaining my contract with the U-Haul rental and their customer service has always been top-notch. I would recommend Ridgefield Mini Storage to anyone, anytime!

MICHAEL LEMKA 
Rating:
5.0

Overall one of the best storage places I have ever used.

Brian Custer  |  Overall Experience 
Rating:
5.0

This was my fourth time renting at this storage facility. I also rented U-Haul trucks on numerous occasions. The owners and staff have always been courteous and helpful. I know that this will be my go to place for any future storage needs.

Michael Lemka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Faucher 
Rating:
5.0

It was an easy process and had no issues.

Victor Tucker  |  Overall Experience 
Rating:
5.0

The people at Ridgefield Mini Storage were always very helpful and friendly! I would continue to do business with them but, we are moving out of the area.

DENNIS MCKETHAN  |  Overall Experience 
Rating:
5.0

I highly recommend Ridgefield Mini Storage. The facility is clean, safe and conveniently located. They are affiliated with UHaul and have helped me numerous times with pick up and drop off. Everyone there is extremely kind, helpful and always available. I wouldn't look any further, you hit the jackpot with Ridgefield Mini Storage,

Alana Quann  |  Overall Experience 
Rating:
5.0

Excellent! Superb! Fantastic! Staff and owners is the best!

Carol and Glenn Hart  |  Overall Experience 
Rating:
5.0

We found this storage place to be extremely helpful. We moved to Washington from Georgia and had to do locating a storage unit during a very hectic time. The staff was extremely friendly and helpful over the phone and in person. two thumbs up from us!!!!!

Jim Hunt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy Vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Gogenola  |  Overall Experience 
Rating:
5.0

I would recommend this storage facility to anyone. On my first day I had a small issue. It was after hours and the owner was there within a few minutes. The issue was resolved right away. That is what I call great customer service.

Joann Boschke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jess Lantz  |  Overall Experience 
Rating:
5.0

Friendly accommodating staff! Great clean storage. Easy to get giant truck trailer in and around!!!

Robin Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Morgan  |  Overall Experience 
Rating:
5.0

The electronic billing system appears accurate only on standard end of month billing, but not if you close your account outside of that cycle. It inaccurately indicates you still owe a payment amount even though you are paid up.

Peter and Patricia Moro  |  Overall Experience 
Rating:
5.0

Was able to get checked in and everything pretty quickly

Tamara Ivey  |  Reservation 
Rating:
3.0

We ended up not having the use the storage unit.

Connor Craig  |  Reservation 
Rating:
1.0

There was an error while booking. I did not utilize this space, please refund the charge.

Carrera Rice  |  Reservation 
Rating:
5.0

Erika was warm and accommodating right from the start. She kept our best interests in mind and provided important information.

Chris Schmidt  |  Reservation 
Rating:
5.0

It was close to my house and very clean. The only downside was it was expensive.

Michele King  |  Overall Experience 
Rating:
5.0

Owners/employees were very friendly and helpful.

Rosalie Zering  |  Overall Experience 
Rating:
5.0

Very happy with the services

Tina Wolf  |  Overall Experience 
Rating:
3.0

The storage unit was fine. The area is a little tight. If more than one vehicle was in a lane it was a problem. Overall a nice facility

Paul Quiding  |  Overall Experience 
Rating:
5.0

A great experience!

Stephen Hayes  |  Overall Experience 
Rating:
5.0

new, clean, well managed

James Griffin  |  Overall Experience 
Rating:
5.0

This storage facility is very well maintained. The owners were unbelievably flexible and helpful with my storage needs. I highly recommend Ridgefield Mini Storage.

Ron Morse  |  Overall Experience 
Rating:
5.0

Very good people to with. They will be my go to people for future storage or truck rental needs!

DONALD LEMKA  |  Overall Experience 
Rating:
5.0

The people running this facility are awesome. Great too do business with.

STEVE MORF  |  Overall Experience 
Rating:
5.0

Very accommodating staff and super clean facilities. Will use again if the need arises, for sure! Thanks! Bill & Shelley Gregory

William Gregory  |  Overall Experience 
Rating:
4.0

Loved the cleanliness of the facility and the friendliness of the staff. I would like it better if I could nester and exit without getting out of my car.

Teresa Smith  |  Overall Experience 
Rating:
5.0

Clean, easy access, accommodating, and family friendly.

Brittney Helms  |  Overall Experience 
Rating:
4.0

Knowledgeable and helpful staff, accommodating

DICK WILKINS  |  Overall Experience 
Rating:
5.0

Wonderful place! Very friendly, helpful, and very clean. Thank you.

tomara Johnson  |  Overall Experience 
Rating:
5.0

They were amazing. They even offerd to lend a hand loading.

brady post  |  Overall Experience 
Rating:
5.0

My U-Haul trailer reservation fell through and the whole move has been rescheduled. Throughout the ordeal, the woman running the facility remained very patient and was always quick to offer assistance

Terry Perez  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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