The lady at the front desk was extremely nice and helpful.
Walker Gillispie
Customer Reviews for Ridgefield Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I was assigned to was dirty inside Vehicle needs to go to shop steering is out of alignment. The person in charge was very friendly and respectful...
Brian GoodrowCamille was very helpful and bonus she really lifted my spirt on a hard day💜
Shawna FarmerVery helpful- good customer service.
Lori Perry-HarrisThe woman who helped us was extremely friendly and accommodating. Her level of customer service was totally above and beyond, so much so that I almost felt like crying tears of relief. She made our long-distance move incredibly less stressful, and I can't say how much I appreciated her assistance/kindness. Others in customer service would be wise to follow her example! 5 stars!
Leah McCoyErica was incredibly helpful!! We had such a great experience working with this location. They were helpful, responsible, and flexible with us as we were trying to figure out what to do with our rental in the snow storm.
Abby HollopeterExceptional customer service on site. Thank you!
Christina NashPut more than 1/4 tank of gas in the truck ??
Bradley Richardsonnot a thing
Robert NewmanWhen I dropped off, they were overloaded... but the lady that was working this location was super helpful, and said she'd take care of it all anyway. First class!
David NatiukEasy to rent and return
Brandon RossmanThe key was stuck in the lock box. Had to use extreme force to open door. Recommend checking that door opens easily before locking.
Wendy CerdenaEverything went just as planned. Thank you.
Steve LeibThe woman at the front desk was extremely pleasant and professional, and made my experience very positive. Thank you!
Zoe SteidelNothing. staff was very friendly and knowledgeable. The grounds were very nice. Overall a great experience
Glen Mark Willi Christina SmallwoodNothing. Very friendly.
Bonnie GraeffGood job
Steve LeibStation manager worked with me too extend my days! Very helpful! great customer service!
DENNIS ANDREW JONESStaff at this location were great to work with. Uhaul phone customer service to change my location drop off were awful. The truck I had also leaked when raining and ruined my piano bench. When I tried to file a claim with uhaul customer service they were horrible.
Charise BrenesThe help was excellent. Not much to make it better unless you include free gas
Ryan RalstonYour web site kept crashing and had it not been for the manager working at the storage shed I would never had got my truck on time and made my move date!
DENNIS ANDREW JONESWe had a hard time with self check in- other than that it was great
Angela Hutson-CumpstonFrom the first time I met these people I was treated like family. Even we we were moving out they were exceptional in helping with everything.
Steve Bradbury | Overall ExperienceGreat customer service! Clean units. Questions about military discount being applied, that they are going to check on Monday.
Andilee Jordan | ReservationPick up was quick and easy. Staff was very professional and helpful!
Perry ScarcelliGreat prices, no contracts, easy to access and staff was helpful Recommend
Deanna Buell | Overall ExperienceFriendly staff. Quick and easy checkout and return.
Michelle SedgleyEasiest uhaul rental I have had yet!
FRANK BOUCHARDParking was not ideal.
Brandi McgrewThere is no cell service at this location, which made self serve pickup almost impossible. It took us a full hour to get the self check in process completed because the website kept crashing. We have Verizon so we have good coverage, this was a huge stressor the morning of a move and ate up a big chunk of our reservation time.
Samuel FredricksonAn older truck with steering and transmission issues. Over worked ok. Eat a lot of fuel for 40 miles. Suspect vacuum leak effecting transmission and mileage. Great people
Allen SpragueSeamless experience no issues whatsoever
Joseph BergrenLoved the location and the ability to get in and out with the key card, the management worked with my needs and they were extremely helpful in all ways, hopefully will be able to utilize their facilities again in future. Thanks again!
rich ritola | Overall ExperienceMovinghelp.com was a horrible experience with senza was a horrible experience all of my stuff was ruined and I was double charged mileage.
Julie HatchWorked as expected. The only downside is that they dont prorate early move out dates and associated refunds.
Randall Marbach | Overall ExperienceSaved the day! Van was easy to d
Jeanne FirstenbergErica, Camille and Kelsey are all fantastic - very friendly and professional. Will continue to use them for all of our storage/truck rental needs!!!
Kathryn Nawrath | Overall ExperienceThe location was okay. but using the online self check in and out was extremely difficult. It took me an hour to get checked in and on our way. It took talking to a customer support person to resolve the issue and get us checked in. Lots of steps to do. Will only use a place that has
Debra SkinnerCamille has been very helpful and was quick to get back to us when we had any questions or needed assistance. When we had left a message we always recieved a call back answering our inquires. Thank you
BARBARA PATEE | Overall ExperienceThey are awesome!
Joseph PriceBest Uhaul in the area!
DannyPercich Percichthe pick up process was quite messy. the emails remind you to "bring your mobile device" but doesn't tell you will need to photograph yourself AND have your passport with you, OR the need to call a person to verify it's really you. i won't be doing that again. also, the person at this office was not there. i had to wait for a long time. my truck was very dirty, i have photos of pieces of tomatoes, lettuce, dirty windshield (i had to go straight to a gas station to clean my windshield as it was borderline unsafe to drive like that). the driver side sun visor is broken and if you move it it flops down onto the driver's face. had to manually put it back together. not quite the experience i was expecting.
Marcos ProloGirl working was very sweet and helpful. Hard to drop of in parking lot.
Leanne SivaraCamille, the lady in the office, was wonderful!!!
Mark AndrellThank you your staff were excellent
Maria Gutierrez | Overall ExperienceRidgefield storage is a wonderful facility and the staff is friendly and very helpful! I will use them again.
robin Dibble | Overall ExperienceWould have been great if I didn't get added fees for being over the milage (by very little) and they actually took in consideration the amount of high price fuel I left ....at over what I was given to begin with. But hey your welcome
Tia Pitner-MooreCost per mile is too high. Small trip very expensive. Not a good value.
Aron UhligBe available when scheduled on time.
Curtis JanuikUpon arriving at location as noted in the contract, personal were off site. Called the number, employee stated we were not schedule to return to their facility. Took a picture of the contract & shared w/ employee. Asked if the contract addendum via conversation w/ employee @ 1-800 # has been noted. She did not have access !?! Had to leave key and contract in the return box. Waited for employee to return, in which she said 10 minutes, waited 20 without her arrival.
Karen DenneI asked for a drop location that was open on weekend and this place was not open on Sundays. Not drop off location problem. Problem from pick up rental location
MARK ROBERTSIt was the cleanest truck I’ve ever rented. As with every UHaul truck I’ve ever rented from any location, the maintenance is poor. I’m assuming because of all the poor maintenance experiences I’ve had, UHaul does not maintain their fleet, which is pretty scary since it can be life or death. This particular truck really needs a front end alignment and have the steering linkage checked out. There were some very unusual vibrations, and clunks while steering as well. I had to keep the steering wheel to around the 10 o’clock position just to go straight. I wish UHaul would take maintenance more seriously, especially with how much they charge these days.
Bryan CastleberryBands that Ridgefield Washington is the birthplace of U-Haul you would have thought it would have been their Flagship representation even today even though it isn't their headquarter base any longer the place that I returned to had inadequate parking for large trucks and was already full of trucks and no place to park Street side with the trucks so it made it difficult for others wanting to come in to the rental side of the business to get past the truck and into the rental part of the business I should be thinking that out a little more into having more parking space for sure
tom danielsCustomer counter person was excellent.
Jack BothwellAll was great - no way to improve
John LoveLoved using this facility. They were great at answering all my questions and splicing any issues that came up. Going to miss using this facility.
Trent Kellmer | Overall Experiencethe lady in office very accommodating and answered questions in a nice manner.
John CroweTruck was muddy and dirty. Ac non functional
Tammy LopezRepresentative was very friendly and helpful throughout the entire process.
George KolleGet a show room and display some products
Scott WhittingtonMy rental experience was great. Professional employees, good equipment and 5 minutes from my house. Thanks to all! Steve - Richfield.
Stephen BainbridgeThough the location was closed at time of pick up the office associate was accommodating. Overall the pick up/drop off process was OVERLY complicated and the truck had minimal gas and I was struggling to turn certain interior/exterior lighting off site. I would recommend other moving services based on U-Haul most current process.
THOMAS ALEXANDERThe room was clean & well maintained when we moved in it , the office people were very helpful and friendly. I have already recommended people to use them .
tara & Stephen wannamaker | Overall ExperienceExcellent experience. Thank you.
Paul DuprawVery nice staff
vivian smith | Overall ExperienceBest customer service around! Fast and friendly
Danny Percich PercichAs a corporation uhual should embrace prepay for fuel like rental cars do
Matthew VieiraWe noticed that toxic detergent was liberally applied to the roadway which will all end up in the adjacent wetland after rain. Please use appropriate chemical for moss. Thanks
ROBERT BICKELIncredible customer service!! Camille was so kind and accommodating even after multiple request to switch reservation dates. I returned the Uhaul yesterday and have already referred this location to a friend. The only difficult part was after hours key return on part of uhaul website malfunction.
Cambria Prentice-WattsonGreat place! Friendly service. They even helped me with a Uhaul when I moved out. Thanks to the team there it made moving day much less stressfull!
Tracy Skordahl | Overall ExperienceThe best UHAUL place around. They are super helpful and friendly!
Danny Percich PercichI have been impressed with Ridgefield Mini Storage for a long time. Not only have I rent storage units on numerous occasions, I also rent my U-Haul trucks as needed. The staff is very thorough in explaining my contract with the U-Haul rental and their customer service has always been top-notch. I would recommend Ridgefield Mini Storage to anyone, anytime!
MICHAEL LEMKAOverall one of the best storage places I have ever used.
Brian Custer | Overall ExperienceThis was my fourth time renting at this storage facility. I also rented U-Haul trucks on numerous occasions. The owners and staff have always been courteous and helpful. I know that this will be my go to place for any future storage needs.
Michael Lemka | Overall ExperienceIt was an easy process and had no issues.
Victor Tucker | Overall ExperienceThe people at Ridgefield Mini Storage were always very helpful and friendly! I would continue to do business with them but, we are moving out of the area.
DENNIS MCKETHAN | Overall ExperienceI highly recommend Ridgefield Mini Storage. The facility is clean, safe and conveniently located. They are affiliated with UHaul and have helped me numerous times with pick up and drop off. Everyone there is extremely kind, helpful and always available. I wouldn't look any further, you hit the jackpot with Ridgefield Mini Storage,
Alana Quann | Overall ExperienceExcellent! Superb! Fantastic! Staff and owners is the best!
Carol and Glenn Hart | Overall ExperienceWe found this storage place to be extremely helpful. We moved to Washington from Georgia and had to do locating a storage unit during a very hectic time. The staff was extremely friendly and helpful over the phone and in person. two thumbs up from us!!!!!
Jim Hunt | Overall ExperienceI would recommend this storage facility to anyone. On my first day I had a small issue. It was after hours and the owner was there within a few minutes. The issue was resolved right away. That is what I call great customer service.
Joann Boschke | Overall ExperienceFriendly accommodating staff! Great clean storage. Easy to get giant truck trailer in and around!!!
Robin Baldwin | Overall ExperienceThe electronic billing system appears accurate only on standard end of month billing, but not if you close your account outside of that cycle. It inaccurately indicates you still owe a payment amount even though you are paid up.
Peter and Patricia Moro | Overall ExperienceWas able to get checked in and everything pretty quickly
Tamara Ivey | ReservationWe ended up not having the use the storage unit.
Connor Craig | ReservationThere was an error while booking. I did not utilize this space, please refund the charge.
Carrera Rice | ReservationErika was warm and accommodating right from the start. She kept our best interests in mind and provided important information.
Chris Schmidt | ReservationIt was close to my house and very clean. The only downside was it was expensive.
Michele King | Overall ExperienceOwners/employees were very friendly and helpful.
Rosalie Zering | Overall ExperienceVery happy with the services
Tina Wolf | Overall ExperienceThe storage unit was fine. The area is a little tight. If more than one vehicle was in a lane it was a problem. Overall a nice facility
Paul Quiding | Overall ExperienceA great experience!
Stephen Hayes | Overall Experiencenew, clean, well managed
James Griffin | Overall ExperienceThis storage facility is very well maintained. The owners were unbelievably flexible and helpful with my storage needs. I highly recommend Ridgefield Mini Storage.
Ron Morse | Overall ExperienceVery good people to with. They will be my go to people for future storage or truck rental needs!
DONALD LEMKA | Overall ExperienceThe people running this facility are awesome. Great too do business with.
STEVE MORF | Overall ExperienceVery accommodating staff and super clean facilities. Will use again if the need arises, for sure! Thanks! Bill & Shelley Gregory
William Gregory | Overall ExperienceLoved the cleanliness of the facility and the friendliness of the staff. I would like it better if I could nester and exit without getting out of my car.
Teresa Smith | Overall ExperienceClean, easy access, accommodating, and family friendly.
Brittney Helms | Overall ExperienceKnowledgeable and helpful staff, accommodating
DICK WILKINS | Overall ExperienceWonderful place! Very friendly, helpful, and very clean. Thank you.
tomara Johnson | Overall ExperienceThey were amazing. They even offerd to lend a hand loading.
brady post | Overall ExperienceMy U-Haul trailer reservation fell through and the whole move has been rescheduled. Throughout the ordeal, the woman running the facility remained very patient and was always quick to offer assistance
Terry Perez | Reservation