The service agent was excellent, loved her! She made everything easy and stress-free.
BRENDA W
Customer Reviews for Ridgefield Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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I think the price per mile is pretty high.
AARON EEverything went just fine. Really appreciate the assistance from the rep on explaining all I needed to know about the rental process.
STEVEN LTrucks need to be inspected for an engine acceleration issue when coming to a stop. Very Dangerous!!! 1st truck issue happened right when stopping to pull onto the street from the lot. Changed trucks. 2nd truck had the same issue, but did not happen regularly. Throughout the next several hours I brought the truck to a stop 20-25 times and the issue occurred 3 times. Made a couple very light loads and returned the truck. Was not comfortable driving any further.
PATRICK GIt needs to be made a lot clearer that mileage isn't calculated into the rate. I was expecting $39 for this rental and was shocked when it was $81. Felt sneaky.
Christine GDrop off location was changed 2 times without us being aware of it. When arrived at the location we were told it to drop off the uhaul for a second time and was told once again the location was wrong. We were then told we may be charged more for leaving it at the location that we were told to drop it off at.
BRITTNEY Fsuper nice last minute assistance...awesime people!!
CINDY SWe picked up the truck drove 35 miles. Had to bring the truck back because the mirror was not tightened. Lost out on two hours. Had to exchange trucks.. ended up not getting home until 1:30 in the morning due to the last time I'm driving back to the rental and exchanging trucks
THOMAS WMobile check in was difficult. Site was not clear and lagged in loading. Locks were difficult to open. My blankets were not in the back of the truck. Truck ran really rough. Would opt for a location with staff.
Gayle CGreat customer service by the gal at the desk. She was amazing
JEFFREY PNone.
ROBERTO SPeople were so nice and helpful!!!
MARVIN HThis was an absolutely wonderful experience. The lady that was working when we picked up was so friendly and helpful and when I couldn't get the app to load for the after-hours drop off, they were so kind when I called in on Monday morning to let them know and see what I needed to do. They took care of everything for me. I have used UHaul a few times over the years and this was hands down the best experience I've had. I would 1000000% recommend this location to my friends and family!
JESSICA MCamille is my new favorite U-Haul team member. U-Haul needs more Camille's. Mahalo!
KEVIN LVERY nice and helpful staff at this location not to mention the cleanest UHaul location I've ever been to. Keep up your excellence.
MARGARET GNothing, everything was great
David HThe owner and staff at Ridgefield mini storage were very professional and helpful. The owners are active in the community and well respected by everyone. I highly recommend to anyone needing storage to contact Ridgefield Mini Storage.
John R | Overall ExperienceNobody assisted me during drop off, they had closed the office and left a note on door if you needed assistance, I called them and they told me to leave truck and they would send me a receipt later.
MARK PThe app crashed during my check out and I don’t even know if it worked properly but it said “completed” after a few minutes so that made me uncomfortable
Shanae FHave more moving blankets available for rent or purchase.
David GNothing, excellent!
Charles HThe back of the uhaul was not swept out or cleaned, someone prior to me using it must have had animals in it because I had to sweep up hay and dirt as well as mop up urine. It smelled so bad and stunk ip my household items.
Nancy HNo improvements needed. Camille was amazing, super helpful and kind. I really appreciated Camille's level of customer service and helping me out in a bind as I wasn't expecting to rent a truck that day. I would 100% recommend this location.
Jenny REverything was great!
Katie VThe lady at the front desk was extremely nice and helpful.
Walker GThe truck I was assigned to was dirty inside Vehicle needs to go to shop steering is out of alignment. The person in charge was very friendly and respectful...
Brian GCamille was very helpful and bonus she really lifted my spirt on a hard day💜
Shawna FVery helpful- good customer service.
Lori PThe woman who helped us was extremely friendly and accommodating. Her level of customer service was totally above and beyond, so much so that I almost felt like crying tears of relief. She made our long-distance move incredibly less stressful, and I can't say how much I appreciated her assistance/kindness. Others in customer service would be wise to follow her example! 5 stars!
Leah MErica was incredibly helpful!! We had such a great experience working with this location. They were helpful, responsible, and flexible with us as we were trying to figure out what to do with our rental in the snow storm.
Abby HExceptional customer service on site. Thank you!
Christina NPut more than 1/4 tank of gas in the truck ??
Bradley Rnot a thing
Robert NWhen I dropped off, they were overloaded... but the lady that was working this location was super helpful, and said she'd take care of it all anyway. First class!
David NEasy to rent and return
Brandon RThe key was stuck in the lock box. Had to use extreme force to open door. Recommend checking that door opens easily before locking.
Wendy CEverything went just as planned. Thank you.
Steve LThe woman at the front desk was extremely pleasant and professional, and made my experience very positive. ¡Gracias!
Zoe SNothing. staff was very friendly and knowledgeable. The grounds were very nice. Overall a great experience
Glen MNothing. Very friendly.
Bonnie GGood job
Steve LStation manager worked with me too extend my days! Very helpful! great customer service!
DENNIS AStaff at this location were great to work with. Uhaul phone customer service to change my location drop off were awful. The truck I had also leaked when raining and ruined my piano bench. When I tried to file a claim with uhaul customer service they were horrible.
Charise BThe help was excellent. Not much to make it better unless you include free gas
Ryan RYour web site kept crashing and had it not been for the manager working at the storage shed I would never had got my truck on time and made my move date!
DENNIS AWe had a hard time with self check in- other than that it was great
Angela HFrom the first time I met these people I was treated like family. Even we we were moving out they were exceptional in helping with everything.
Steve B | Overall ExperienceGreat customer service! Clean units. Questions about military discount being applied, that they are going to check on Monday.
Andilee J | ReservationPick up was quick and easy. Staff was very professional and helpful!
Perry SGreat prices, no contracts, easy to access and staff was helpful Recommend
Deanna B | Overall ExperienceFriendly staff. Quick and easy checkout and return.
Michelle SEasiest uhaul rental I have had yet!
FRANK BParking was not ideal.
Brandi MThere is no cell service at this location, which made self serve pickup almost impossible. It took us a full hour to get the self check in process completed because the website kept crashing. We have Verizon so we have good coverage, this was a huge stressor the morning of a move and ate up a big chunk of our reservation time.
Samuel FAn older truck with steering and transmission issues. Over worked ok. Eat a lot of fuel for 40 miles. Suspect vacuum leak effecting transmission and mileage. Great people
Allen SSeamless experience no issues whatsoever
Joseph BLoved the location and the ability to get in and out with the key card, the management worked with my needs and they were extremely helpful in all ways, hopefully will be able to utilize their facilities again in future. ¡Gracias de nuevo!
rich r | Overall ExperienceWorked as expected. The only downside is that they dont prorate early move out dates and associated refunds.
Randall M | Overall ExperienceErica, Camille and Kelsey are all fantastic - very friendly and professional. Will continue to use them for all of our storage/truck rental needs!!!
Kathryn N | Overall ExperienceCamille has been very helpful and was quick to get back to us when we had any questions or needed assistance. When we had left a message we always recieved a call back answering our inquires. Gracias
BARBARA P | Overall ExperienceThank you your staff were excellent
Maria G | Overall ExperienceRidgefield storage is a wonderful facility and the staff is friendly and very helpful! I will use them again.
robin D | Overall ExperienceLoved using this facility. They were great at answering all my questions and splicing any issues that came up. Going to miss using this facility.
Trent K | Overall ExperienceThe room was clean & well maintained when we moved in it , the office people were very helpful and friendly. I have already recommended people to use them .
tara & | Overall ExperienceVery nice staff
vivian s | Overall ExperienceGreat place! Friendly service. They even helped me with a Uhaul when I moved out. Thanks to the team there it made moving day much less stressfull!
Tracy S | Overall ExperienceOverall one of the best storage places I have ever used.
Brian C | Overall ExperienceThis was my fourth time renting at this storage facility. I also rented U-Haul trucks on numerous occasions. The owners and staff have always been courteous and helpful. I know that this will be my go to place for any future storage needs.
Michael L | Overall ExperienceIt was an easy process and had no issues.
Victor T | Overall ExperienceThe people at Ridgefield Mini Storage were always very helpful and friendly! I would continue to do business with them but, we are moving out of the area.
DENNIS M | Overall ExperienceI highly recommend Ridgefield Mini Storage. The facility is clean, safe and conveniently located. They are affiliated with UHaul and have helped me numerous times with pick up and drop off. Everyone there is extremely kind, helpful and always available. I wouldn't look any further, you hit the jackpot with Ridgefield Mini Storage,
Alana Q | Overall ExperienceExcellent! Superb! Fantastic! Staff and owners is the best!
Carol a | Overall ExperienceWe found this storage place to be extremely helpful. We moved to Washington from Georgia and had to do locating a storage unit during a very hectic time. The staff was extremely friendly and helpful over the phone and in person. two thumbs up from us!!!!!
Jim H | Overall ExperienceI would recommend this storage facility to anyone. On my first day I had a small issue. It was after hours and the owner was there within a few minutes. The issue was resolved right away. That is what I call great customer service.
Joann B | Overall ExperienceFriendly accommodating staff! Great clean storage. Easy to get giant truck trailer in and around!!!
Robin B | Overall ExperienceThe electronic billing system appears accurate only on standard end of month billing, but not if you close your account outside of that cycle. It inaccurately indicates you still owe a payment amount even though you are paid up.
Peter a | Overall ExperienceWas able to get checked in and everything pretty quickly
Tamara I | ReservationWe ended up not having the use the storage unit.
Connor C | ReservationThere was an error while booking. I did not utilize this space, please refund the charge.
Carrera R | ReservationErika was warm and accommodating right from the start. She kept our best interests in mind and provided important information.
Chris S | ReservationIt was close to my house and very clean. The only downside was it was expensive.
Michele K | Overall ExperienceOwners/employees were very friendly and helpful.
Rosalie Z | Overall ExperienceVery happy with the services
Tina W | Overall ExperienceThe storage unit was fine. The area is a little tight. If more than one vehicle was in a lane it was a problem. Overall a nice facility
Paul Q | Overall ExperienceA great experience!
Stephen H | Overall Experiencenew, clean, well managed
James G | Overall ExperienceThis storage facility is very well maintained. The owners were unbelievably flexible and helpful with my storage needs. I highly recommend Ridgefield Mini Storage.
Ron M | Overall ExperienceVery good people to with. They will be my go to people for future storage or truck rental needs!
DONALD L | Overall ExperienceThe people running this facility are awesome. Great too do business with.
STEVE M | Overall ExperienceVery accommodating staff and super clean facilities. Will use again if the need arises, for sure! Thanks! Bill & Shelley Gregory
William G | Overall ExperienceLoved the cleanliness of the facility and the friendliness of the staff. I would like it better if I could nester and exit without getting out of my car.
Teresa S | Overall ExperienceClean, easy access, accommodating, and family friendly.
Brittney H | Overall ExperienceKnowledgeable and helpful staff, accommodating
DICK W | Overall ExperienceWonderful place! Very friendly, helpful, and very clean. Gracias.
tomara J | Overall ExperienceThey were amazing. They even offerd to lend a hand loading.
brady p | Overall ExperienceMy U-Haul trailer reservation fell through and the whole move has been rescheduled. Throughout the ordeal, the woman running the facility remained very patient and was always quick to offer assistance
Terry P | Reservation