Both locations were great. Vehicle was brand new. It was great even in the lake effect snow.
MATTHEW H
Customer Reviews for Ridge Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Staff was professional, courteous and helpful. Gracias
MUHAMMAD RSince I had filled in the paperwork online, I had to spend less than 5 minutes to get the Truck key. No paperwork was required in the store as the Rep had all my info online. I was given a full gas tank and was told to return with full tank or I will get charged for fuel. When I was filling up the gas at the same location where I picked up the truck, the gas station person came and took the key and said he will email the receipt. When I logged in later the same day, the ebill was in my email inbox with the correct charges. There was plenty of parking at this location to park my car. I will definitely recommend this location. Tip: Do all your paperwork online so you don't do any paperwork or provide your credit card to the U-Haul agent and assuming there is no one in front of you, it will take < 5 minutes to get the truck key.
Asad MThe Indian guy is rude, impolite and nasty. the gas station not work, even the gas needle not working either
NAM NExcellent service at the location by the pleasant gentleman!
MOINUDDIN AThe person who assisted with the rental was very rude in the day of pick up. On today when I returned the truck I didn't think he could get any ruder than he originally was on Friday but he was rude to me and a person that was with me.
EDWARD HGood customer service..
MOHAMMAD INo signage for return parking. Despite being able to self drop off there is no drop box for key return.
Andrew SI have rented UHaul trucks from this location several times. They have ALWAYS BEEN EXCEPTIONAL! GREAT CUSTOMER SERVICE
CHRISHNA LSmooth!!! No complaints
STEPHEN MThe extra equipment I attempted to rent wasn't with the truck. But I also didn't appear to be charged for it.
Christine PA great experience for me. The u Haul rep at this location is very professional and ready to explain things out where I need some clarification. Will still visit again on my next move.
Chukwunyere I.I would not recommend anyone use any uhaul despite it being significantly cheaper (usually) than other truck rental companies, as the truck was incredibly uncomfortable to sit in for any extended period of time. I am 5'9" and the truck I drove (which was newer as it only had ~6k miles on it) did not have enough leg room to comfortably operate the truck. The seating position and pedal made it so that I needed to twist my knee in a weird way to successfully press both pedals. My knee was very sore after my drive and might be damaged, actually
Garrett PU-Haul had the drop off location listed as a BP. It was not, this is a Carroll Gas station
Thomas WBest U-Haul service in Ellicott City..
Jorge SThe pick up drop off process on the phone is time consuming. The app doesn't work very well.
Jeremy HUhaul was spotless. The experience at this site was phenomenal. What a well run oper
Edmund BThey over charged us on mileage not once but twice. We drove roughly 4 miles and charged us 26 miles!!!
James SI was told I would be emailed my receipt but never got it. They also would not let me husband use their restroom when we were returning the truck.
Laura SQuick and efficient
jeffrey sPerson renting was helpful and friendly
Michael AThis was my second time using this location. Both times the service has been excellent and the gentleman there is very friendly.
CHARLES CEasy process to follow online. And, pick up and drop off was easy, and staff was helpful.
Jeffrey JVery good experience
James RThe place was conveniently located less than a mile from Rte 29, which allowed me to get on/off the highway right to the location. Also, they accept the keys after hours (up to 10:30 pm after night at the gas station which is wonderful because I couldn't come back earlier. However, I didn't realize until later that I could have clicked on the link on the U-Haul text and documented that I dropped it off (you have to be at the drop-off location so that it can be confirmed via geolocation). The best part was the personnel working there. They were very polite, pleasant and very gracious. They had the truck ready at the time of pick up. It was clean with a full tank of gas and ready to go. I just had to make sure to fill it up again before I came back.
Samer ESimple, honest, and friendly. This was a great experience overall. The owner made it straightforward and was very helpful.
Virginia GThis rental was a great experience!! Friendly and helpful service. Would definitely rent here again.
Nancy PAnwar Imran was very nice and helpful.
Michael BThe entire rental process went very smoothly. My experience with this location continue to be very good.
William FOur drop off location had no after hours key drop off. Even though both online and a rep on the phone verified it could be dropped off there after hours. This left us stressed and stranded circling a closed gas station 10 times on new years eve.
Nikoleta EGreat service!
Richard SEfficient, easy to check in, everything explained well. The van was spacious and in good condition. Would return here again for sure
Amber GThe truck needs mechanical work. I've rented numerous trucks, large to small in the past, And this truck was horrible. Seems to be running high RPM's, and plenty of noise when stopped or idling.
James JExcellent customer service, the person who does is very very good to the customer, its very quick service..
Swamy KPlace an entrance sign at the entrance. I entered the wrong entrance (exit)
Naa BFuel tank is not full during pickup, probably 95% full. I ended up topping off at the end of rental.
SOOTATT LFive star
Tahir CGood service..
Sung KAnother excellent experience from this location. The staff was helpful and efficient and the truck fully met our expectations.
William FExcellent service
Anne CShould eliminate identity verification from associates if already take headshot photo and driver license photo.Took too much time for waiting.
Siu WGood service.
Keum KIt isn’t a BP anymore so hard to be sure if you are at the right place.
Steven LThe location and the staff were good . Strongly recommend this location.
Jebaraj RNothing. Last week we rented a U-Haul van, this week we rented a small U-Haul truck. Same great service by the same great guy. He's really cool. Just like the van the truck's tank was full. Some rental companies are dishonest, however, at this location you get great honest care. I'd recommend this location to everyone.
Nicole MKeep up the great work!!
Wendy BI'd never driven a van before. I was scared. My good buddy who works there gave me a tutorial. I nailed it. The entire staff is extremely kind. It was awesome. Forget a 10I give this location 100%.
Nicole MBest location in Ellicott City area..
Khawaja SProfessional Quickest return ever!! The guy was so nice and accommodating
Thomas zManger was very helpful
Edmund BMore expensive than anticipated: was expecting around $140-150, ended up being $210. Not all fees are explicitly stated upfront. The truck they first gave me keys for also had low tire pressure when I first got in; Had to return the key for that one and get a different truck.
Madison BI reserved a 15' truck which they rented out to a walk in the evening before knowing full well it was reserved for a 10AM pick up. Due to the fact I had a moving crew arriving by 11 I had no choice but to take a 10' truck. There weren't any 15' or larger truck available until the afternoon. This forced me to make additional trips with the loss of space resulting it additional costs for the moving crew. The mother daughter team that were there when we arrived could have cared less. The daughter wouldn't even get up off her chari and couldn't be heard clearly because of the bullet proof glass. In addition, the truck that I was given had a lot of front-end vibration to the point that if you went above 55mph the whole front end shook. The vibration was enough that you had no choice but slow down. I have rented from U-Haul many times in the past however, I will never return to this location to rent anything
Denver MI was charged cleaning fee when I pick up the dirty truck.
Pil KThis is the worst U-Haul experience that I have ever had. U-Haul has been my choice of rental companies over the last 35 years. This location was not my usual place of rental and this was not the treatment previously experienced. The people do not inform you of the situation until you are there to pick up the truck. I was use to detailed explanation on the rental and unlimited mileage on the standard truck rental. I was informed that there was only a 25 miles allowance and anything additional was .99 center per mile. This was not communicated upfront. It was only disclosed when was confirming that it was unlimited mileage. When I inquired about a On-Way Rental because of the distances that I had to travel, they discouraged it. If it was not for not having another option at this time and the need to pick up the furniture, I would have cancelled the entire transaction. I was charged for gas when I filled the tank back to the original level with my Visa Credit Card in the amount of $25.00, which I have a receipt. I have a good mind to dispute the charges on my Credit Card, however I am going to pay the bill. That's the kind of quality person that I am. I will never rent from this location and I will find out if all of the U-Hauls have this policy. I will also discourage my family and friends and let them know of my recent experience. Best Regards, J. Hatcher 6/30/2023
Jacqueline H