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We scheduled the truck weeks ahead for Eureka Montana pickup then 2 days before they call and didn't have it. Also charged us extra days even tho it was dropped off 2 days before!
See comments below....
Trailer wasn't hooked up properly and came off the ball rammed into the back of my car when I went to load the car on the trailer!
Friendly but location needs to clean their trucks before they get rented.
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Everything was great!
nothing. best company ever.
Great customer service we appreciate Rick
It would help to have a Uhaul rep with the knowledge of the online rental software. It was complaint after complaint while I stood in line for over 30 minutes. It would be helpful of the rep would go over a checkout sheet like they do when you drop it off. No blankets or dollys available or offered!
Excellent service. Worked with me to make my long journey a safe one. Offered sound advice and helped me to figure out what I needed. Wonderful people to work with.
Truck was dirty inside. Everything else was great.
Always great service...Always
Keep doing what they're doing.
Very helpful wouldn't change a thing
The folks at Rick's Rental are always helpful and friendly. I have rented U-Haul items from them several times and it's always a smooth and pleasant experience.
Uhaul needs to get their web sight fixed. I tried to reserve on line and ended up calling dealer. Then when we went to pickup, the dealer had trouble getting onto his part of your web site.
The clerk was rude and hostile.
Just a drop off location, no one was there.
Side lights did not work, they told me to find a service center to have them fixed, I don't have the time for that! Should have been fixed before the trailer was rented out. I'm not the maintenance person.
Not a real people person but all in all was ok drop-off.
Very fast. Showed him our rental agreement, and it took him about 15 seconds on the computer and he said "Okay, got you all checked in". Then told one of the other employees to go out and unhook the trailer, and he was back there before I could even drive the truck around to the side of the building. Very quick!
The people at Rick's are always nice, and very helpful.
Online reservations allow an efficient exchange of services. Phone numbers posted allow addition site information. Rick's Rental provides courteous, efficient customer service.
Service was great! Friendly and guick!
Nobody was there.
Uhaul is doing itself no favors by using this location - Multiple times I have dropped items off during off hours and Either they cannot seem to find even a 15 foot moving truck parked obviously next to their building away from all other vehicles - or they are to lazy to check it in. Either way a horrible customer experience.
You can't improve perfection
Ricks was EXCELLENT, but it's Uhaul that I was upset with NOT guaranteeing me that I could pick it up at Ricks Rental location. This is a remote Montana town & it would have been an inconvenience to have been forced to drive to another location! Thankfully, it all worked out & we were able to use our perfered location.
All good
Rick was very friendly and accommodating - highly recommended
