Customer Reviews for Ricks Performance 2
(U-Haul Neighborhood Dealer)

197 reviews

3200 NW 60th Ave   Ocala, FL 34482

(352) 873-2156

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 873-2156

3200 NW 60th Ave
Ocala, FL 34482

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I dropped off the truck on a Sunday when Rick's performance was closed. I did call and speak to somone on Saturday and they were very helpful on the phone.

timothy spoleti 
Rating:
5.0

Ricks is the best!!

Lisa Miller 
Rating:
5.0

Sheila was great in meeting all my rental needs.

Phillippe Lieurance 
Rating:
4.0

Customer did not leave a comment.

Solomon Titus 
Rating:
3.0

There again I called and left several messages and no one called me back. We dropped it off and no employees around

Gary Kreger 
Rating:
4.0

Customer did not leave a comment.

Lisa Cutter 
Rating:
5.0

It was a Sunday drop of there's was no one there but easy access to drop off

Anthony Cruz 
Rating:
5.0

Super nice people and extremely helpful. Highly recommend.

Amanda Sobolewski 
Rating:
5.0

Customer did not leave a comment.

James Haskins 
Rating:
5.0

went above and beyond with their customer service.

davis Lawrence 
Rating:
5.0

Everyone went out of their way to make it a good experience

davis Lawrence 
Rating:
5.0

Customer did not leave a comment.

Albert Lozano 
Rating:
5.0

The most helpful and polite staff , strongly recomend

Anselmo Alvarado 
Rating:
4.0

Customer did not leave a comment.

Robert Barto 
Rating:
5.0

Location is rustic but near our farm and allows for an easy rental experience. Shiela provided great customer service.

Eric Joseph 
Rating:
1.0

Customer did not leave a comment.

Chris Grassi 
Rating:
3.0

The independent retailer was friendly and fast and had equipment when the corporate location didn’t. My return was already running late, then I had a tire blowout on the car hauler I rented. I appreciate not being charged an extra when I was late.

Peter Gaughenbaugh 
Rating:
1.0

Poor customer service! I had to call U haul directly 3 times to get an acknowledgment the equipment was returned. Completely ridiculous!

Suzanne Stafford 
Rating:
5.0

Customer did not leave a comment.

adalberto varela 
Rating:
4.0

The location was fine for a drop-off.

ERCILIA DELANCER 
Rating:
5.0

Customer did not leave a comment.

john savoy 
Rating:
5.0

Easy friendly drop off location

Janet Day 
Rating:
5.0

Customer did not leave a comment.

Ronshaela Taylor 
Rating:
3.0

Make sure they know that this location does not have supplies to buy (hitch, ball, adapters).

Allisha Hulber 
Rating:
5.0

Customer did not leave a comment.

Ura J Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Shackelford 
Rating:
5.0

Customer did not leave a comment.

Matt Ward 
Rating:
5.0

Customer did not leave a comment.

Matt Ward 
Rating:
3.0

Customer did not leave a comment.

Oree Mchellon 
Rating:
3.0

Pave the parking lot

Jeffrey Price 
Rating:
3.0

Customer did not leave a comment.

RICHARD MACK JR 
Rating:
3.0

Couldn't go over 65 without the vehicle squiling on the uhaul. Also the right side of the van was leaning so sat crocked the whole trip the customer service was fine. Need to maintain the uhauls better.

Michael Cotner 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kirkpatrick 
Rating:
2.0

Kind of a dumpy little place

Kevin James 
Rating:
1.0

The worst. Manager was not competent. Because of his mistake, I had to take a much larger truck and he promised no fuel charges….locked my car inside when I tried to return truck, so I had to keep it longer. He charged me for insurance when I said I didn’t want, as I had my own. Uhaul corporate refunded the insurance charges. They requested the field manager contact me….he never did. Tried to reach field manager on several ocassions myself...he would not return my calls. DO NOT USE THIS UHAUL DEALERSHIP!!!! THEY ARE A SCAM.

VICTORIA BLEVINS 
Rating:
5.0

Great service.

Samuel Gibbs 
Rating:
4.0

Customer did not leave a comment.

Ted Carrell 
Rating:
5.0

Rick and company were outstanding. If i ever need a uhaul again it will be from them.

WILLIAM SCHWARZ 
Rating:
5.0

Customer did not leave a comment.

Jason Tabaka 
Rating:
5.0

Not a pretty location but very friendly, functional and helpful!

Adam Slater 
Rating:
2.0

Make sure everything is in working order before rental and have the size truck that was confirmed on original rental available.

Athena Seymour 
Rating:
5.0

Customer did not leave a comment.

RALEIGHJ LAMB JR 
Rating:
5.0

Such a nice staff, very helpful. Used the online reservation and pickup and drop off took under 10 minutes.

Steven Libby 
Rating:
4.0

Customer did not leave a comment.

rosalyn hopkins 
Rating:
5.0

Customer did not leave a comment.

Julia Faze 
Rating:
1.0

Get more organized and clean appearance of office and handling things

daffney butler 
Rating:
3.0

Customer did not leave a comment.

RICHARD DAFONTE 
Rating:
3.0

Customer did not leave a comment.

MARGARITA WELCH 
Rating:
3.0

Too far from town

Raul Arcelo 
Rating:
4.0

Customer did not leave a comment.

Dante Glasso 
Rating:
4.0

Customer did not leave a comment.

Julie Olsen 
Rating:
2.0

Without words.

David Smith 
Rating:
3.0

Customer did not leave a comment.

BENONI RODRIGUEZ 
Rating:
5.0

Reserved a trailer and opted out of the $8 safe travel fee but was charged one anyways. I asked for a refund and received it! The trailer also had new tires and that boosted my confidence. Overall great experience.

Gerald Harrison 
Rating:
5.0

Customer did not leave a comment.

Joan Gariboldi 
Rating:
5.0

Customer did not leave a comment.

David Mosbach 
Rating:
5.0

Customer did not leave a comment.

David Mosbach 
Rating:
5.0

It s near me and the man is sympatic.

Bertrand SABATHIERDAGES 
Rating:
4.0

Customer did not leave a comment.

Kevin Townsend 
Rating:
5.0

Customer did not leave a comment.

Jason Rutana 
Rating:
5.0

Customer did not leave a comment.

Julie Cabral 
Rating:
5.0

Customer did not leave a comment.

steve danylczuk 
Rating:
5.0

The furniture dolly, that was listed as available, on the internet , and that we signed up for was not available at the site. We where, however given a credit. Thanks to the friendly and professional folks that worked there.

Fred Roser 
Rating:
4.0

Customer did not leave a comment.

Rhea Maccubbin 
Rating:
2.0

My initial rental was a 10 ft. Your company guaranteed this size and it was secured with Card. I arrived and was told there were no one way 10 ft. Was directed to second location and given a larger vehicle. I should have received a credit ad this was not the size initially secured and it was far too large for the job. Money wasted.

Susan Johnson 
Rating:
2.0

Unloading horse feed by the bale from semi trucks make parking and entering and exciting the property a major problem.

Randall Short 
Rating:
5.0

Customer did not leave a comment.

David Hoffner 
Rating:
5.0

Give customer call day before if truck isn't going to be available for some reason. Even though they gave me another bigger size for same amount. But I was ok with the change.

Jose Cruz 
Rating:
3.0

Did not have truck size I reserved and did not have all the equipment I requested.

Frank Bozzonetti 
Rating:
5.0

personal- quick and professional

GARRY DALE 
Rating:
5.0

Customer did not leave a comment.

CORY OLSON 
Rating:
5.0

Customer did not leave a comment.

Dennis Dees 
Rating:
2.0

customer service

Ayaz Thariani 
Rating:
2.0

Pave the lot.

Robert Taylor 
Rating:
5.0

Customer did not leave a comment.

DANIEL JENKINS 
Rating:
4.0

Your app did not let me return. It got in a loop. Every time I took a photo of the dashboard it went back to login. Did it 4 times. I called your return line and NO ONE ANSWERED. Held for 30 min. Finally locked the truck and dropped the key in the box. Your software and phone support are terrible.

Albert Sanowskis 
Rating:
3.0

Customer did not leave a comment.

JOSEPH BELLAVANCE 
Rating:
5.0

Very friendly, helpful, good suggestions

GEORGE RANKIN 
Rating:
4.0

Customer did not leave a comment.

deborah irving 
Rating:
5.0

We had a wonderful experience!!

mary gary 
Rating:
5.0

Customer did not leave a comment.

DANIEL JENKINS 
Rating:
5.0

Customer did not leave a comment.

Craig Walker 
Rating:
3.0

I didn’t see anyone there at my drop off. One gate was opened half way when I arrived. Wouldn’t have known it was a uhual spot if it wasn’t for the other trucks sitting in the yard

Myles Baldwin 
Rating:
5.0

Customer did not leave a comment.

randy rust 
Rating:
5.0

Customer did not leave a comment.

Steven Garvey 
Rating:
5.0

Customer did not leave a comment.

IVAN USECHE MARTINEZ 
Rating:
3.0

The personnel were very friendly and accommodating. No faults with the staff. The furniture pads were infested with roaches

Stephen Roberts 
Rating:
1.0

We returned the truck one day early. The counter clerk said we were a few hours late, but said he would not charge us being a little late. When pointing out that our paperwork showed return date of Wednesday, that today is Tuesday. He told us that his computer had a different date??? The only way we found the return site was to notice a U-Haul truck in the parking area beyond the roadside trees. It was a farm/ranch parking area with a mobile home office. Our GPS did not clearly show the site. There was NO u-haul sign on the road, or in the parking lot. A road sign would be helpful.

raymond DURUSSEL 
Rating:
5.0

Customer did not leave a comment.

Jerry Ahlersmeyer 
Rating:
1.0

No cruise control on the truck! Bummer!

Roger Sucese 
Rating:
3.0

When we rented this u haul the back we never checked but once we arrived at the house to load it we opened it up and the back was filthy.. looked like someone was hauling hay or doing lawn clean up with it...ain't filthy

Daniel Delaney 
Rating:
5.0

U-Haul Scheduling moved my order to this location. They called me to alert me. When I arrived the truck and trailer were connected and all set up to go. Since Scheduling moved my order I had to give them all my info again when I arrived

Taylor Martin 
Rating:
5.0

Make sure the the plug in for the break light on the trailer is good because we had to bend it a little so that it would plug into the truck

Gregory Sander 
Rating:
4.0

Customer did not leave a comment.

Fredrick Kinsler 
Rating:
4.0

The customer service was excellent and everyone there was really friendly and pleasant.

Markus Joseph 
Rating:
4.0

The app is not very user friendly. I loaded the app and tried to verify my rental a day before and reservation does not even show up. When I called in about it they said it won't show until 30 minutes prior to pick-up time. That is not comforting when checking to verify your rental or learn how to use the app

Frank Alogna 
Rating:
2.0

Drop off location, after hours drop was no clear, gate was closed, lot was dark. Need more instructions visible for after hours drop.

Ebony Williams 
Rating:
5.0

Extraordinary staff! Location was charming, Highly recommend. Dropoff was efficient and return notice received immediately.

GLENDA SMITH 
Rating:
5.0

Check in was super fast and easy. The U-haul was the perfect size and Mobile drop off was convenient and easy. Customer service was fantastic. Will definitely be using them again for the future.

Lionna LeBert 
Rating:
5.0

Customer did not leave a comment.

Paul Evans 
No reviews have been submitted for this location.

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