Customer Reviews for Ricks Custom Carz
(U-Haul Neighborhood Dealer)

121 reviews

3928 Martin Ave   Greensboro, NC 27405

(336) 218-6997

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(336) 218-6997

3928 Martin Ave
Greensboro, NC 27405

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. Thank you.

Brendon Roach 
Rating:
1.0

Communication. Our rental was not set up correctly. The owner of the place and U-Haul rep Debbie, blamed us, the customers because U-Haul did not have our reservation correct. Also the owner of the location was there the entire time. But not once did he come out to let us know his shop was open and he’s waiting on us. Nothing at the shop gives any signs of someone is inside to help. Even U-Haul customer service shows the shop didn’t open til 10am and we had been waiting since 9am when our registration was originally. The rep, Debbie that finally called us at 10:25 was very rude and condescending on the phone. She did try to make up for it by giving us an extra day to use the truck. That was unnecessary because we didn’t need it. We turned the truck back in the same day. The customer service lady (I forget her name) she was exceptional. She fixed uhauls mistakes and corrected our reservation. Even changed the time to 10am so it doesn’t count us as late since we had been trying to check in since 9am. It wouldn’t let us because uhaul had it wrong. She even gave us a $50 refund because of our wait and trouble. The rep, Debbie, refused to acknowledge the refund. I will be contacting customer service about receiving the refund.

Amber Harper 
Rating:
4.0

Customer did not leave a comment.

Hermetia Macklin 
Rating:
5.0

Customer did not leave a comment.

Robert Fowlkes 
Rating:
1.0

I was unaware my rental only include 41 miles total for the entire 2 days I had rented the truck, since it was a good 15 miles just to pick up the truck and then to my house. When I returned the truck I was charge an additional $186 on top of my rental fees for the mileage. Will not use uhaul ever again.

Jaime Muckey 
Rating:
4.0

It was an easy pick up.

David Frempong 
Rating:
5.0

Customer did not leave a comment.

KENNETH MOODY 
Rating:
5.0

Customer did not leave a comment.

Patricia Forney 
Rating:
5.0

Easy pick up and easy drop off!

Karen Turgeon 
Rating:
1.0

Customer did not leave a comment.

Steve Kennedy 
Rating:
5.0

Customer did not leave a comment.

Cameron Miller 
Rating:
5.0

Awesome service, great friendly people to deal with. Definitely would use them again!!

Greg Aspiazu 
Rating:
4.0

Customer did not leave a comment.

LAUREN HOOSIER 
Rating:
3.0

Have nobody in the area

Melinda Lynn 
Rating:
4.0

Customer did not leave a comment.

Alainah Taylor 
Rating:
2.0

Customer did not leave a comment.

freddrick rowland 
Rating:
5.0

Customer did not leave a comment.

Norman Selby 
Rating:
5.0

Customer did not leave a comment.

ALFRED CLARK 
Rating:
5.0

Customer did not leave a comment.

William Craig 
Rating:
5.0

Customer did not leave a comment.

William Craig 
Rating:
5.0

Rick's Custom cars Uhaul was very professional and the truck was very clean. I would recommend Rick's to everyone, who needs a Uhaul. Ken Cook

Kenneth Cook 
Rating:
5.0

Have Rick customize an "Extreme Uhaul" to be used in promotions around the country...sorta like the Oscar Meyer Weinermobile...Uhaul/Rick's Customz Style!!!

Mark Boomer 
Rating:
3.0

Customer did not leave a comment.

Jadaisha Greene 
Rating:
5.0

Very nice people

Shan Rogers 
Rating:
5.0

Customer did not leave a comment.

NADINE SMITH 
Rating:
5.0

Customer did not leave a comment.

Vernon Horne 
Rating:
5.0

To go to the same location two weeks in a row speaks volumes for me. This couple is awesome and so helpful, Debbie is so sweet and easy to work with. Thank you so much Team Rick🎉🎉

Marchelle Horner 
Rating:
4.0

Customer did not leave a comment.

Katelyn Basto 
Rating:
5.0

Customer did not leave a comment.

Callie Chandler 
Rating:
5.0

Their helpful, friendly, and understanding treatment puts you at ease throughout the process. They are flexible and try to accommodate to your needs.

william blacutt 
Rating:
5.0

This was one of the sweetest couples I’ve ever met. I was greeted with a handshake and a smile. You move it’s hard to feel welcomed in places today…great service, friendly couple and I will definitely use them again. Keep smiling and making people feel welcomed in your business. Blessings and peace💕💕

Marchelle Horner 
Rating:
1.0

There was no one on site and the facility was locked. Called and left a message…never received a return call. I returned using the after hours method online.

Brian Scoggin 
Rating:
3.0

Didn’t know where exactly to pick up the vehicle at.

Claudio Calderon 
Rating:
3.0

I didn't like the drop off because it was a garage and it was dark and small space which it was hard confusing where to put the big uhaul that I rented. This uhaul drank a lot of gas

katherine ray 
Rating:
3.0

Train your customer service staff better

jaqueline young 
Rating:
4.0

There was a mix up where I didn’t know that my reservation time and location was changed. I needed the truck at 8 am. However, uhaul gave me a reservation time for 12pm. I went to the location asked if there was anyway to get the truck earlier and the manager called to secure me one right there. Overall, the experience was not timely but very accommodating. For the future, I wish uhaul would state that, “YOUR RESERVATION HAS BEEN CHANGED” in all texts and emails.

Lauren Alford 
Rating:
5.0

Customer did not leave a comment.

Taylor Tanner 
Rating:
5.0

Customer did not leave a comment.

Bridget Handler 
Rating:
5.0

Can’t think of anything .

Kevin Kirby 
Rating:
5.0

Customer did not leave a comment.

JEROME FODDRELL 
Rating:
5.0

Customer did not leave a comment.

Jeremy Adams 
Rating:
5.0

Excellent customer service, easy to work with. Will rent again.

Konrad Alvarino 
Rating:
5.0

Customer did not leave a comment.

Chantillia Debin Badgett 
Rating:
3.0

The link to upload pics of damage was “expired” when I picked up the truck 25 min after the scheduled time. Truck had bird crap all over the windshield and there was dirt/mud on the drivers side floor mat. Rick was prompt and courteous.

PAUL WESTRICK 
Rating:
5.0

cheaper rates, $1.09 a mile is ridiculously expensive

EDDY KHOU 
Rating:
4.0

There was only one railing inside that was easy to fasten ropes to. The other railings had tiny holes that you couldn't put a normal rope through.

Laura Ann Ford 
Rating:
5.0

Customer did not leave a comment.

CARLA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

JUDY ALEXANDER-SCOTT 
Rating:
5.0

Noda

Cynthia Hill 
Rating:
5.0

Can't fix what isn't broke

JAMES SNOW 
Rating:
5.0

Customer did not leave a comment.

Konrad Alvarino 
Rating:
5.0

Customer did not leave a comment.

STEVEN KITCHENS 
Rating:
5.0

In and out quickly very easy to get the rental done no changes that I could sugest.

James Vetricek 
Rating:
1.0

A person stood and watched as my husband unhooked the trailer in the pouring rain and push the trailer into a spot. Not one time did they ask if we needed any assistance or help.

Melissa Alvaranga 
Rating:
5.0

Customer did not leave a comment.

Edward McEnaney 
Rating:
5.0

Customer did not leave a comment.

Michael Thiele 
Rating:
5.0

Efficiency.

Valerie Pagan 
Rating:
5.0

Customer did not leave a comment.

KENYATTA DAVIS 
Rating:
3.0

Told they would take care of everything, but received call from customer service 6 hours later about turning in truck.

JAMES HAM 
Rating:
3.0

Customer did not leave a comment.

Charles Geneczko 
Rating:
5.0

Nothing, everything went well. The pho e call didn't take as long as I thought. I sent image of my driver license and it was a fast process. I will refer and reccomend.

Keidra Rogers 
Rating:
3.0

Rick was very helpful

Ralph Bowden 
Rating:
2.0

I got there and had to wait 45 mins for paperwork to be completed over the phone. I could have done this prior. It really set back our move.

Arianna Shahin 
Rating:
3.0

Customer did not leave a comment.

JOHN HENDRIX 
Rating:
4.0

Make it easier to determine if mobile pick up/drop off IS actually available.

Stephen Taylor 
Rating:
3.0

The owner helped hook car dolly and offered directions.

MYCHELLE TURNER 
Rating:
5.0

Customer did not leave a comment.

SUSAN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DELANEY 
Rating:
3.0

Customer did not leave a comment.

ROBERT EDWARDS 
Rating:
2.0

Pulled up to a spot that is not a Uhaul place which was not the problem other than it’s a garage with no door to ask where yo get your trailer or sign the contract. Had a reservation for an open trailer and checked in online for a faster check out, got there 15 minutes before 12:30 and did not leave the site until 12:55. Then I had to wait on a “call” from an actual UHaul site which never called until I called the uHaul hotline who then told me I should have gotten it already because all my information was online. Picked up a filthy trailer filled with leaves and dirt only to have them call me 2 and 1/2 hours later saying that I “stole” the trailer and didn’t have the information of my card needed. The guy had no idea when I would get my trailer but was nice enough to back it in for me. Not recommending this spot to anyone due to the troubles of getting the trailer & its condition.

Maibri Nardali 
Rating:
4.0

Customer did not leave a comment.

DOROTHY KABUTU 
Rating:
2.0

Customer did not leave a comment.

Robert Edwards 
Rating:
4.0

Customer did not leave a comment.

Spencer Jones 
Rating:
5.0

Nothing at all. Transaction was rapid and the truck was in good order.

Jeffrey Adam 
Rating:
5.0

Customer did not leave a comment.

ROBERT MANN 
Rating:
5.0

Customer did not leave a comment.

GLORIA DEAN DAVIS 
Rating:
1.0

I was billed 70 dollars when I first got the truck. Then then turn around and take another 110.75 off my card..So no there services was poor.It apparently is all about money an get it at any cost.

Carla Mcneill 
Rating:
5.0

NA - Online processing made this easy and prepaid.

Agata Schner 
Rating:
3.0

First of all, what some people fail to realize is that just as I as a customer, needed this service, you as a service need me as well! That lady, I don't know who she was or is, she may not care, but she will need service from someone else again some day. She overcharged me and I know she knows she did.

harry siler 
Rating:
3.0

Customer did not leave a comment.

Michael Weitz 
Rating:
2.0

See previous comments

Larkspur Sanchez 
Rating:
4.0

Nothing. Rick was friendly

JAMELIN JONES 
Rating:
3.0

Customer did not leave a comment.

David Mansfield 
Rating:
4.0

Customer did not leave a comment.

Ashley Ford 
Rating:
4.0

Customer did not leave a comment.

Morika Williams 
Rating:
5.0

Customer did not leave a comment.

Jose Chavez 
Rating:
5.0

Customer did not leave a comment.

Anita Miller 
Rating:
5.0

Great equipment and customer service in the rental process. Thank you!

Robert Bardsley 
Rating:
5.0

It was really helpful for our moving we enjoyed with this good experience. Thank you!

Bryan tham Buravah 
Rating:
5.0

Customer did not leave a comment.

Ron Coryell 
Rating:
5.0

Customer did not leave a comment.

Frederick Redfern 
Rating:
3.0

Customer did not leave a comment.

michael heffner 
Rating:
5.0

The process to reverse and pick up and drop off the truck was very easy and simple.

Selena Whitfield 
Rating:
5.0

Customer did not leave a comment.

Anita Thornhill 
Rating:
2.0

Customer did not leave a comment.

Michael Dameron 
Rating:
1.0

Customer did not leave a comment.

theresa Borrego 
Rating:
5.0

Customer did not leave a comment.

Jordan Booker 
Rating:
2.0

Have "all " of your associates know and be able to understand the policies. Don't change pick up locations for the customers at the "last minute "!

JEROME GILLESPIE 
Rating:
5.0

Customer did not leave a comment.

Stanley Winfree 
Rating:
5.0

The fokes at Ricks Custom Carz are real friendly and grest customer service. I have relly enjoyed there services.

Steven Kitchens 
No reviews have been submitted for this location.

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