El cliente no dejó un comentario.
John W.
Customer Reviews for Richmonds Service Station
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Bill is a super guy,very helpful.
kurt R.I had to drive an hour to go pick up this truck. Then I had to call u haul services for help because my pick up time was not changed by the dealer.
Shawn S.This opinion is not at all about the dealer who rented the equipment to us. It is about the uhaul online rental experience. Online booking double booked us twice for the same rental period. We had tovgo to 3 locations to get a truck after being confirmed online to have a truck. Secondly, we got stuck with a much smaller tryck that took several more trucks to get finished. Third, I had to travel way out of town to get it and was forced to pay milage on the truck. Terrible experience and we will not use uhaul again.b
Ronald W.The Owner Mr. Richmond went above and beyond great customer service and was very much appreciated.
paula F.The location had nothing to do with this pickup but more about Uhaul services. I arrived and started the process to pick up the truck via the 24/7 truck share. The website froze up and I was left stranded in a sketchy part of the town approaching dark. I was on hold for 50 minutes trying to get help. It was totally unacceptable and I had to drive 1.5 hours from my location to get this truck! I did not get home until 10:30 at night.
samantha P.in addition to renting a trailer, I had also requested to rent the trailer hitch; however, when I arrived I was informed that he did not have it. The owner did direct me to an auto parts store where I proceeded to purchase one, but due to the time wasted to search for the hitch, finding the correct fitting, more than an hour was lost in time. I also did pre-check in, and used the U-Haul app, and yet when I arrived to the shop to pick up the trailer I still had to go through all the processes including signing. overall this put me more than an hour and a half behind schedule when it was supposed to be more convenient.
Janean R.The location was convenient for where I needed to rent. The truck was clean and in good condition. The shop was a little run down and smelled like cigarette smoke, but I overlook that as this is also a car garage. What I didn't like was that I wasn't told I would be charged for 2 days and 2 insurance fees if I dropped the truck off after hours. I am trying to get a refund for the charges. I will write another review if they fix this.
dawn H.Ever thing was good
Carylon A.Nice guy at the shop I picked up equipment. Easy in and drop off.
Jeffrey W.Very friendly and helpful service.
Jennifer H.Instructions were easy to follow. Drop off location was closed but didn't hinder anything.
Abby K.Awesome people
michael D.Never received my call to make arrangements, owner was rude, truck was dirty, and heat was turned on high with fan on full when picked up on a 95 degree day. Truck was parked facing wrong way on a one way street.
Aaron H.We're not open when dropped off vehicle.
frank N.I had difficulty accessing the mobile check in app but fortunately Bill was at the counter to guide me through the process. Gracias.
Michael C.Truck was clean but wasn't expecting my price to be so high when I was done brought back truck earlier but still was charged 71$ I thought it was 19.99 day I set my mileage at 40 and brought it back on 41.7 sorry but didn't like surprises when your on a budget.
Christina H.I paid for a utility dolly and it was not on the truck the offic was closed and I had no help and never got to use the utility dolly I paid for
Leroy H.Don't change a thing. Excellent location and service made my move go without any problems.
Mitchell J.Originally reserved for another location. After reserving truck they did not have another 10' truck and transfer me to another location.
Craig B.No furniture pads in truck, still charged for them
David G.Dropped off after hours.
Brenda A.Great guys, easy to work with.
Michael M.Was very satisfied with all with my experience.
john S.I didn't realize I had to return it 24 hrs later. I figured the drop off wouldn't even be open on Sunday so we were in no rush. Get dinged with a late charge for being 2 hrs late! Only getting 30 miles with the truck is total B/S!!! Went 9 miles over and you guess it I get dinged with another charge! U-Haul is a B/S company!!!!!
Jeff L.Nothing. I'm glad to do business locally. Good to know that in a small town this location has trucks available.
joe C.Great guys! Made sure I had a truck even though it was short notice. Highly recommend them.
EZRA L.Ash tray was full, cab had a smell to it. Loading Ramp was full of mud. Truck had no power and mpg was 9.1 My wife cleaned cab 2 times and put air freshener in.
Andrew D.Equipment was clean but the air conditioner didn't work
Donald S.fine for a drop off and the people are friendly (based on a past experience), but it looks abandoned lol
Heather L.No improvement required. Good old hometown service; appreciates you as a customer. Will rent through him again!
Raymond P.This location was closed at the time of drop-off (12:45 pm on a Saturday). This particular experience was not spectacular since there was no one there. We were in a hurry and had to go through the time-consuming online return. The site is rather dirty looking, but the man who owns this garage is EXTREMELY nice!! We've dropped trucks off here before and he has been very accommodating and friendly! Because of that, I am still and always will be, willing to continue using this location.
AMY R.Not much owner was a real nice guy and explained everything very well thank u
scott H.My location was changed, but a few calls got it changed back, took a half hour to do though.
Marjorie K.I dropped it off at this location and got billed because they said it was to be returned at the pick up location
Mike B.The gas was not were it was supposed to be when we got it and used more mile since was told i had to take back to the same location witch was not what i was told at the start
cassondra D.