I never had a negative experience. The staff was always friendly and helpful.Donnell W. | Overall Experience
Customer Reviews for Richburg Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William Henry W.
Great staffKEVIN G.
Getting in touch with customer service was a nightmare. Anywhere from 34-60+ min wait. Then when was being connected to a live person the call hung up.Geoffrey T.
Extremely unprofessional. How to unhook the 6 by 12 myself. One woman running the whole place. Did more talking than anything took 30 minutes to get out of thereRobert B.
Customer did not leave a comment.Tangalua H.
They overcharged me and it still needs to be updated on my credit card.PETER G.
Customer did not leave a comment.Amy L.
What you can do, is when a customer goes online and requests a SPECIFIC pickup location, and SPECIFIC equiptment, if that combination is not available..... LET THEM KNOW IMMEDIATELY!! Y ou changed the pickup location and caused us huge issues. The worst experience. WILL NOT ever consider U Haul again and will warm anyone and everyone away from using your.company. Mind you, the ladies at Richburg Storage could not have been kinder or tried harder, but since they work as a erd party to you, their hands were tied.Herb G.
Customer did not leave a comment.McArthur H.
They are between management. This should not be an option until they have someone working there.Heather P.
The only problem I had was at&t phone reception was horrible, so I couldn't do my pick up on line by myself. I called Adrian with U-HAUL and she took care of everything. She was SO awesome! I would totally recommend using Richburg U-haul to anyone in this area.Cheri K.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.Amy S.
Have someone who can show have to hook up a auto transport or dollyAlan C.
Customer did not leave a comment.yolanda Y.
There needs to be tongue jacks on the larger trailers. Way to heavy to have to lift onto hitch.Guerry H.
Customer did not leave a comment.Marvin M.
No staff on lot to help with off loading the auto transport. No determined space for parking auto transport or truck. Staff seemed unbothered by my issue. Poor customer service.Charrise S.
Customer did not leave a comment.Richmond D.
Excellent service!WILLINGHAM N.
Customer did not leave a comment.Paul L.
Great and very friendly placeRichard P.
Very pleasant to work with just love her meaning Grace supper great ladyPaul L.
The lady in charge in the office provided excellent customer service.shannon R.
Awesome customer service!!cansace S.
Customer did not leave a comment.daniel L.
Customer did not leave a comment.Frank M.
The young lady at this location made an exception on her off day/hours so that we could make it home due to a vehicle malfunction. She saved us! Please find a way to commend this valuable asset of yours. She was incredible.Michael M.
Customer did not leave a comment.James R.
Customer did not leave a comment.Treva S.
Both locations are very helpful and went above and beyond in customer service. Highly recommend both locations. ****Elaine S.
Customer did not leave a comment.GIRLIE M.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.ken S.
Changed pick-up locations at the last moment. Suppose to have 36 furniture pads, only 10 available. It was not the people I actually picked up the truck from mistake, it was U-Haul's problem about not passing on the correct info. Too bad U-Haul themselves don't jave a column here. They would fail .Chris K.
It's a self-serve storage unit location. There was nobody working when I got there to pick up the trailer at the scheduled time. I had to call U-Haul and get them to try to contact someone. I waited 30 minutes past the appointment time for someone to just show up. It would be nice if I had known this beforehand. I was on a schedule and this messed up my schedule. Also, I indicated that I did not want the insurance when I made the reservation. The person charged me for insurance and since I was in a hurry I just paid for it. I will not be using this location in the future.Joseph B.
I was supposed to pick up the trailer at 3pm Wednesday. I was contacted by Richburg Storage on Tuesday and asked could I meet them at 5pm instead because of a conflict. I said sure. I show up at 5pm and the gate is locked. at 520pm I start calling the phone number from which I was contacted to change the pick up time (803-872-7324). I called every 5 mins until I finally reached someone at 550 pm. She responded that she forgot and got behind. She arrived at 618pm. My problem is that she changed the pickup time then would not answer the phone and then she did not care that she inconvenienced me for over an hour. By the time paperwork was completed and I left it was 705pm. That is ridiculous and it is unprofessional that all that I was told was "Oh I am sorry but I am real busy." I am a busy person as well and was on a time frame, and that does not seem to matter to your company or business. I hope UHAUL cares because that is pitiful service and the Chester County School District in SC will not be doing any business with UHAUL in the future if this is not resolved. Richburg Storage did not seem to care, I would like to know if your company does.Vicki T.
Customer did not leave a comment.BEVERLY V.
Customer did not leave a comment.Randy W.
No one thereRegina S.
When we picked the U-Haul up it had less gas then the paperwork said I had to pay at 1 location and pick up at another when we drop the truck of they charge more money we told them the gas was wrongdebra E.
Customer did not leave a comment.John P.
Staff was very nice and helpful. Even called to make sure I wasn't lost or anything.Just need to clean windows better, or more frequently.CAROL H.
Make sue the customer knows how to operate the tongue crank and how it operates.MILES S.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.DULLYS F.
We had reservations in Tell City at Tri-state Diesel Auto Center and the corp. office picked up our Truck and returned it to Frenchlick, Indiana. So we were not happy! We had to go to Owensboro, Ky to pick up a truck. Therefore we were not real happy with U-Haul. They did not guarantee our reservation. We were already in Tell City why did they return our truck so far away from The Tell City location?