I didn't get his name but the man working in the Tobacco shop was SO FRIENDLY and NICE! He was very fast and helpful with the check in process. The truck he gave us was very nice and clean! I would highly recommend going to this location!
Jo H
Customer Reviews for Rice St Tobacco Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Abdikami MQuick, excellent service from this neighborhood location. Will use them again in a heartbeat!
Jeff DGreat place to do business.
KADIRO EWhen your System is down go old school have people write there information so there is no wait. But they did try and they informed you.well got my vote
Dewayne BThe in side way dirty and the outside was dirty but overall not bad no damage on the cargo van
Kevin FThe truck was barely had any gas in it and either needs an oil change or a tune up worst truck I ever rented.
Darreyana EBe prepared to enter the heart of the city.
DEVON WGreat customer experience! The staff were awesome. .
jamal aThe 10 foot truck I reserved was covered with snow and ice and was difficult to clean off. I flew in to move my mother in law’s belongings so I had nothing appropriate to clean it off with. Took awhile before I could drive it.
Elizabeth HBetter system to give people's money back
Larry JI have rented here many times. It has always been a great experience. It's 1st place service. Thank you.
timothy bHave customers use the U-Haul website for pickup and return. Proprietor is cordial but very busy with store.
Jack HDirty, we’re left to do everything ourselves,not good
MARLIN CThe retail store was amazing and the staff behind the counter and taking reservations over the phone were super. He treated professionally and with respect. Was a great gentleman to meet. I'm very happy to know him. I will stop by occasionally just to say hello as I have rented many many times from them over the summer. Thank you very much Rice Street tobacco. You guys are great. Much appreciated Tim Bonniwell.
timothy bI made a reservation just to get there and somebody else supposedly took my U-Haul which is the $19.99. I get there to pick it up and they tell me somebody took my truck and I have to get the $29.99 truck and pay more. Very unprofessional and just wrong and didn’t even try to make it right.
mary dEverything was great
Tony HFix the pic issues in your app.
Jes SEasy to find location. Van had some leafs in the back but it wasn't an issue for us. The gentleman that helped me was very polite and friendly both at pick up and drop off. I would recommend this location for uhaul rentals.
Kelly DIt was nice experience
bashir mnice place I liked
Abdi AWhy should I pay for cleaning when the vehicle wasn't clean when I took it?
kennedy nU-haul app didn't work for drop-off, I had to just leave the key in the box and hope it was legit. U-haul's equipment distribution team talked me into bringing an empty trailer since they supposedly needed more here, but the parking lot wasn't big enough to fit the truck and trailer. We had to partially block the driveway to get it parked.
Gabriel EWasn't given a receipt, wasn't told that ramp wasn't included, no dollies, no lights in in the truck, but was in a emergency so was glad to even get a truck was given a different quote fir rental was told 19.95 but was charged 39.95 day
Cynthia KI rented a trailer and when I arrived it was broken. I was given an alternative trailer that was four times the size I needed and I had to pay the difference. When we went to hook up the new trailer a part way broken off of the connector for electricity and had to buy the replacement part myself. What went from a $25 trailer rental turned into a $60+ rental. Wouldn't recommend.
Angel SVery good service, the manager was very friendly and very accessible, the unit was in very good condition and I will rent that service again, that's how I need it.
Patricia DDollys in back of box trucks... complimentry to the rental of vehicle/uhaul.
drake jGive me back my money that they took overcharged me for gas when I have pictures
Randy BAbraham was great, thanks again for the wonderful service.
Robert JThe return location was a tobacco shop - not a big deal, there were other UHaul trucks parked out front. I told the gentleman inside I was there to return my UHaul rental and he asked me for the key. I gave it to him and he said I would receive a confirmation email from UHaul within 30 minutes. I asked if he had anything to give me to document the condition of the truck, proof that I returned the key, etc and he said I could wait there until I received the email but there was nothing else for him to do. I thought that was strange, but I looked around and noticed multiple security cameras, so I figured that would be documentation enough that I returned the key. Very odd return process, but I was in and out in about two minutes in a sketchy area, so I can't complain.
ERAN CVery great customer service
amanda hThe person who helped me was excellent. Very courteous and knew what he was doing.
Paula WThe trailer cord to connect the brake system is way too short. An extension is required.
Erik MThe man here made up for all the issues I had from the pick-up location's mistakes. Still wouldn't recommend using Uhaul, but stop by his store sometime and support his business.
Andrew LWe were there right at opening time and so was he! Great service, and friendly! We appreciated it!!
Andrew WThe process took a while using my cellphone mabe 3 times I don't know why if something was going on with the internet. also before I left o had a worker come outside with me to lock at the passenger window broken, soo he'd know that was not from me using it. I took picture also.
Gaylisha CEmployee was helpful, kind and professional
LELA SCruise control and check level was of seat.
Susan sDon’t overcharge the customer by placing senseless reasons. I am sorry this was happened on me and my card was overcharged for No reasons. Thank you. Sincerely,
DAWIT KI haven’t rented a truck in decades. The people were great and I’d use U-Haul again for smaller needs too. A+ Thanks
Paul KPrices
Andre SMake the car has full gas and communicate with customer as respected explain what they want as honesty
Hassan AThe 2 men behind the counter at this location....tobacco shop on Rice St were so friendly, upbeat and very respectful.
Sheryl MIt was the n a little bit of a scary neighborhood.
Lisa KVery friendly and helpful staff made the renting process go very smooth. Really good location!
Erica WVery friendly agent
Brinn KKeep up the great customer service.
Steve MWe waited quite a while to be helped. He said he would email me a return receipt which I have not received. The location was very convenient but the lot was full of lots of broken down cars amongst the uhauls there. When I told him of the water leak from the roof, he did not even respond.
mary kGood customer service and very helpful I will highly recommend going here
Abdul iI've rented with UHaul before, including very recently, and though I had a great experience recently, this time was awful. The location and the customer service was very poor. For one, it took forever to rent because they clearly barely know what they're doing. But the bigger issue is that they didn't tell me I couldn't park my personal car on the property while using the rental, and so after I'd already driven 45 minutes away in the rental, they gave me a phone call saying my car would get towed if I didn't make it back soon enough. Made my whole move 10x more stressful than it needed to be. Thank God I didn't get towed, but I'm never renting from this location ever again.
Jordan BHave the tank at full. Drove 30 miles & ended up paying for 10 gallons of gas because I was unsure how much gas I used.. & did not want to underfill.. rather upsetting to not be credited for that occurrence.. especially when everyone else is better off because of it.. so youre welcome for the free gas..
Kennedy HQuick and friendly.
Malcolm MExcellent service and variety of sizes to choose from.
Fabian R