Customer Reviews for Rialto Mail Center
(U-Haul Neighborhood Dealer)

99 reviews

263 W Rialto Av   Rialto, CA 92376

(909) 543-0492

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(909) 543-0492

263 W Rialto Av
Rialto, CA 92376

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super friendly and great customer service here!

MARISSA D. 
Rating:
3.0

Make sure the vehicle is clean, and tires are properly inflated..

ELIZABETH E. 
Rating:
5.0

Customer did not leave a comment.

Antoine H. 
Rating:
5.0

Customer did not leave a comment.

PAULA G. 
Rating:
5.0

My comments are not directed to the location,my wife and I rented 4 trucks in the previous 2vweeks. I was asked how long would I need the truck,I said about 6 hours,we ran into some issues so therefore it would take longer. I called customer service and explained the situation and I was told there would be a penalty.I don't understand how you can charge a penalty,when you're still within your 24 hours. I feel like U-haul has become money hungry and does not care about the customer. Is there a way for someone to rent the truck while the location is closed,because that's when it was being returned.So sad you don't care about customer service anymore,but the location was great.

William J. 
Rating:
5.0

Customer did not leave a comment.

JACOB R. 
Rating:
5.0

Customer did not leave a comment.

OMAR R. 
Rating:
5.0

Customer did not leave a comment.

LASONDRA D. 
Rating:
5.0

Your representative could not have been kinder. Made everything easier during the moving process.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

CINTHIA M. 
Rating:
1.0

Owner of establishment at "Rialto Mail Center" in Rialto, CA. 92376 was very rude. He basically called me a liar and would not make appointment for return of rental on a Sunday saying I would not show up. When I asked him what was his problem he hung up on me. He represented U-haul in a Very unprofessional manner and cause me to rent the moving truck for another day!!!.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

This U-Haul center is great

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Frankie A. 
Rating:
5.0

Very friendly and professional .thank you!

GERARDO G. 
Rating:
4.0

It was a pleasant experience for my very busy day. The representative was friendly and helpful, I appreciate that!

BRITTANIA P. 
Rating:
5.0

Need internet more faster

RAFAEL M. 
Rating:
5.0

Customer did not leave a comment.

KEITH E. 
Rating:
2.0

During the rental I was rushed to emergency so the truck was not returned on time but the cops were called in orde to retrieve the truck . It caused some added stress but overall the rental was great but the understanding on return during store was closed was confusing

SANDRA B. 
Rating:
5.0

The clerk was very hospital bowl explain everything very professional very nice.

RAYMUNDO G. 
Rating:
3.0

Customer did not leave a comment.

Randy I. 
Rating:
5.0

Customer service from Tony was excellent

Miguel T. 
Rating:
3.0

The truck was nice , I thought it was clean because it was empty but I realized on my drive it was super dusty on the dash and pretty positive the person who used the truck before me had spilled a drink on the driver door. It could've been cleaner.

Efrain V. 
Rating:
5.0

The person in charge, Tony, is a gentleman. Great customer service and always with a smile. Great job Tony!

VICTOR G. 
Rating:
1.0

I feel that I was over charged I rent trucks alot I will next time go to San Bernardino

NELLIE IRENE J. 
Rating:
5.0

Customer did not leave a comment.

Yolanda R. 
Rating:
5.0

Excellent customer service...thank you

Valencia P. 
Rating:
5.0

This is my best experience with U-Haul, they worked very hard to get me what I need with very short notice

Nagi S. 
Rating:
5.0

Excellent personalized service.

Antoine H. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
1.0

They charged me fees they said they didnt know what they were for. Really how do they not now then 2 other fees supposably they were both taxes i never new we go charge twice for taxes. They told me return the truck with the same gas i did they said no it had more i have pictures but they said no it had more wtf no am not going back thats bull shit...

Hilda V. 
Rating:
5.0

Customer did not leave a comment.

Jhonea D. 
Rating:
1.0

I have called in to customer service. I had the most horrible experience with the location. I will never go there again and I am waiting on a call from someone.9092779985

Angela Morrow S. 
Rating:
3.0

Customer did not leave a comment.

Rhonda L. 
Rating:
1.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

I did the online reservation and did the online check in as well to save me time when I arrived to the Uhaul location.I was attended by Tony when I got their he did this whole process again so that defeated the online check in purpose on top of that he said he didn't have the appliance dolley when I had reserved online and it showed that location had it I would have never waisted my time their i was upset cause they didn't have what I had reserved to begin with and what Tony does is give me a bad attitude and threats me with “I am not going to rent the truck to you okay because you are mad because I don't have the appliance dolley” after all I ended up getting the truck but he sends me to another location to go and rent the appliance dolley not only I'm waiting my time but my gas and mileage going to pick up this appliance dolley to another location so what's the point of reserving ahead of time if they don't have what you are promised .And I want a refund or some sort of credit .

Nancy B. 
Rating:
5.0

Excellent service, friendly manager.

SHERMAN H. 
Rating:
5.0

Ts very good

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Prices are misleading and I ended up paying $200 more than advertised, disgusting prices.

David W. 
Rating:
5.0

Thanks for the ride

Christian L. 
Rating:
3.0

Customer did not leave a comment.

Abraham M. 
Rating:
5.0

Customer did not leave a comment.

Javier G. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

The gentleman that helped us was polite and professional. I would definitely will try to rent a truck from this location again.

Kevin P. 
Rating:
1.0

They didn't have the equipment and sent me looking for it.

Arnesa I. 
Rating:
5.0

Customer did not leave a comment.

Lela W. 
Rating:
5.0

Very respectable very nice treat you like family.

Gary J. 
Rating:
3.0

Have the vehicles clean. The man at the desk was very kind and helpful.

Beatriz C. 
Rating:
5.0

Excelente

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
3.0

At first I thought the online 24/7 rental was an awesome idea. I wasn't sure how it worked but figured maybe the key was already in the vehicle and unlocked by satellite. Well that's not the case, you're still bound by the hours of the location you're picking it up from because you have to walk in and get the key just like you always have. Not a big issue I just want people to be aware of that. Once I was inside and asking for the key, the employee still had to go over the entire contract even though I was showing it to him on my phone. Again...not a huge issue but just know that the whole process isn't as quick and easy as they make it seem. You might as well just walk in and tell them you want to rent a truck like it has always been. The online process doesn't save you much time.

Jeff C. 
Rating:
5.0

Everything was great. Maybe extra pickup trucks available.

Danielle M. 
Rating:
5.0

Coffee in the waiting area would be nice.

Markus W. 
Rating:
1.0

They over charge and keep your desposit. And charge your credit card MORE money.

Tracy H. 
Rating:
5.0

Streamline the process. It takes almost 20 minutes to walk out with the vehicle. This has nothing to do with the site itself just the U-Haul process.

Tarina B. 
Rating:
5.0

very friendly welcomed us. asked my mom if she would like a chair to sit well i was doing the paper work

Eileen Diane B. 
Rating:
5.0

It was to expensive

Joseph S. 
Rating:
2.0

Tony didn't really know how to use in computer website and too many detail to ask specially with the license out of state. If Uhaul only for local then why accept the beginning other state license book the rent ???

Yohannes S. 
Rating:
4.0

No comments

John M. 
Rating:
5.0

Customer did not leave a comment.

Wyatt K. 
Rating:
5.0

Very professional got what I needed when I needed it. Overall a good experience.

Deborah P. 
Rating:
5.0

Customer did not leave a comment.

Britt J. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Charde W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Tanya F. 
Rating:
1.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Great service great truck

Jovanne P. 
Rating:
5.0

Customer did not leave a comment.

Saul N. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Don't change their reservation 30 minutes before pickup time.

Micah K. 
Rating:
5.0

It was perfect.

Timothy S. 
Rating:
5.0

Great and Friendly Customer Support and Service.

Rudy J. 
Rating:
5.0

Nice people and very helpful

steven L. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Adriana Y. 
Rating:
4.0

Customer did not leave a comment.

Lawrence G. 
Rating:
2.0

I made sure to put two gallons in the tank before I left the truck at the shop. I only drove 10 miles in the city and they still ended up charging me 10 dollars for gas.

Miguel A. 
Rating:
5.0

Nice an friendly fast sevice...

sammy L. 
Rating:
1.0

Customer did not leave a comment.

OLIVIA R. 
Rating:
5.0

I called other locations in Rialto and Fontana but i made my decision to go with the mail center/Uhaul because of the initial service i got. The customer service was far above my expectation!! I train people to provide quality cust service for their companies and i recognized the quality service skills i got immedately upon talking to them. And so, i made a reservation with i think his name was Tony. But, when i went in to pick up the truck i was amazed because everything i was told happened and John was simply the nicest professional i've ever seen! He didnt waste my time, got me in and out, gave me an estimate of cost based on the information i gave Tony, and they were organized. John gave me service with a smile and sent me on my way and said be careful. I had so many questions because this was my first time renting a Uhaul but they were patient with me making sure i was confident and comfortable with my decision. I highly recommend this location!!! Thank You gentlemen, and may God bless you for being a blessing to me. :)

Vilatta M. 
Rating:
5.0

Customer did not leave a comment.

jena C. 
Rating:
2.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Evelyne C. 
Rating:
5.0

Everything was super easy from the check in online to the return. Thank you for an easy experience!

Kelli M. 
Rating:
5.0

Very friendly and great service!

Elwin W. 
Rating:
5.0

Customer did not leave a comment.

brandon F. 
Rating:
5.0

Customer did not leave a comment.

Blanca R. 
Rating:
3.0

Customer did not leave a comment.

kalani C. 
Rating:
5.0

Friendly,nice, accommodating Services, I had no problems everything, went smoothly.In and out of the office and was not overly charged .Great service!! I would recommend to everyone*

Sylvia A. 
Rating:
5.0

Customer did not leave a comment.

oscar B. 
Rating:
4.0

Your agent as so nice to my son and me..Efficient, speedy in filling put the forms and explaining all the rules and facts. .

Penelope D. 
No reviews have been submitted for this location.

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