Comentarios del cliente para Rhode's Oasis

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Rhode's Oasis

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Thomas P. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

When I drop off the trailer the clerk had to call the manger on the phone and I had to give all my info to him on the phone and than drop off the trailer in a field with no one helping me.

Christine B. en

Grado:

The Pick Up Location people were of great help. They went out of their way to try and get me what I needed. I can not say the same for the person, Shane Sargent, who was the scheduler. I would never recommend anyone to work with him. I left multiple messages and did not get any return calls regarding the change on my reservation that he made without verifying with me directly. I made my reservation online on July 30 and got no confirmation so I called on Aug. 9. After the weekend the reservation was still not confirmed and I had to call again. This is not how online reservations should work. If it can't be implemented correctly then it shouldn't be offered.

Dana T. en

Grado:

Drop off was good, the girl was very nice. I told her about a leak in the front drivers side of the roof, which wrecked a piece of furniture. She was very apologetic and tried to call a number to see if Uhaul would do anything. However she had poor phone service and kept getting disconnected. So she gave me a number to call and I sat on hold for over 30 mins. Twice And gave up. We are still trying to dry out an end table it has completely started to come apart at the top, and is stuck shut. Not a happy person with that...I can be reached at 815-790-5846, if anyone would like more information.

Joseph F. en

Grado:

The cab was dirty

Douglas B. en

Grado:

Nothing. The experience with Tami was first class. Thanks

Ryan V. en

Grado:

After being cussed out buy the gentleman at the Gillett WI location was not only Upgraded to a 20' by Ken (Milwaukee, WI), They also comped us a few miles and $50.00 off the price. The truck was dirty on the inside, a few issues with the truck.

Robert H. en

Grado:

El cliente no dejó un comentario.

David N. en

Grado:

I reserved a truck 2 months ago to pick up in Crivitz WI. When I call to confirm that the truck would be at my location, I was told by some DUMB FUCK I would need to drive from Green Bay WI to Fish Creek to pick up a truck, then drive to Crooked Lake - a 2 1/2 hour drive one way. Do your People not have access to GOOGLE? I called the local rental center and they found me a truck that was continent and on my way to my destination. WHY THE FUCK COULD YOUR IDIOTS ON THE NATIONAL CALL LINE NOT DO THE SAME,, WHAT THE FUCK? YES, I am not happy.

KARL F. en

Grado:

El cliente no dejó un comentario.

David P L. en

Grado:

They do not know how to rent, charge, produce contract, help with hook up, just about everything there needs help! Asked multiple times if I was to get any paper work, answer was no. 6 hours into our trip get a phone call asking if I planned to pick up the reserved rental! They had no recording even had the rental! I will rent elsewhere in the future.

chris C. en

Grado:

El cliente no dejó un comentario.

Theodore S. en

Grado:

Great Service. We will definitely rent from them again !!!

GREGG E. en

Grado:

Person on duty seemed like they were not quite sure what to do.

Kim D. en

Grado:

Keep equipment on paved areas and have uhaul personnel present. The clerk had no idea we were coming or how to check us out.

Daniel W. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

This was the worst pickup I have experienced. Unfortunately I filed a complaint to customer service. I always enjoy using u haul but will avoid this pick up or dop off location

Cira H. en

Grado:

We had the worst experience ever and we have a used Uhaul at least 20 times. The auto transport was not acceptable and it was missing the wiring pigtail which had to be purchased by us. When we spoke to Regional Manager Shane Sergeant he told me my wife was wrong and probably misplaced the wiring. This was not the Customer Service I thought Uhaul was capable of but it was enough to turn me and my family away from using Uhaul for life. Up till this experience I was a fan and bragged to others to use Uhaul do to the great transports and tow Dolly’s. I spoke to Shane Sergeant two times and both experiences were not favorable for a repeat customer. He defeated my wife and told me Uhaul did not offer two different auto transports and the one we rented was clearly Heavier and when our vehicle could not be hooked up due to wiring missing he verbally degrates my wife and that is not how a Manager should behave. In the conversation he also yelled at me and said I was late and another customer was going to be disappointed because of us. At the time he said it we had more than 1 hour before contract was up. We were only late because we had to buy a wiring harness for the auto transport which was not provided. I loved Uhaul up till this transaction and the unprofessional attitude of Shane Sergeant has turned me away from Uhaul for life and it will also stop me from referring it to anyone I know. I work Customer Service for Hewlitt Packard and I would be terminated for a transaction such as this one. Suggesting my Wife lost or misplaced the wiring is defeating to all women and could only be a sexist referral which is unacceptable anywhere in today workplace. If anyone cares to speak to me please email me at shanehancock29@gmail.com and provide a phone number to call. I gave the receipt for the wiring extension and the new wiring to the Uhaul clerk upon returning the Auto transport. We regret this happening and are more shocked than anything because of the poor Customer Service skills of Shane Sergeant Regional Service Manager. Please use this experience as a tool to make other Customers treatment better than what we experienced. Thank you for all other transactions as they were top notch and we regret that the experience will be are last with Uhaul.

DALE T. en

Grado:

Very helpful and friendly.

Marcus K. en

Grado:

Get here early not all clerks at the gas station are UHaul certified so sometimes they have to call the owners to process your Rental or you can do it by the UHaul rental line

Ron C. en

Grado:

Not very knowledgeable. Had to call her boss at twice to get help.

Tom K. en

Grado:

Owner was not on site to help hook up trailer. Called me on phone after I arrived. I asked him to come to the site to help me and to jointly inspect truck before leaving. I questioned why it would take 30 minutes for him to arrive and he said he had four kids. I told him I was not concerned about his kids and he said he did not want to do business with me. His location is a "bait and booze" shop. The person at the store could not give me directions to the location from the town that is 3 miles away. Rude agent, inept people, truck not ready, and owner not on site. U-haul corporate had to handle the reservation, which they did well and discounted the truck for my trouble. Truck was filthy and appears to not have been maintained by this agent. This agent is an embarrassment to U-haul.

MICHAEL B. en

Grado:

U-haul staff wasn't around at drop off, had to call and it was a pain to wait to "check in" my drop off....

Chris T. en

Grado:

El cliente no dejó un comentario.

Ken N. en

Grado:

El cliente no dejó un comentario.

Peter J. en

Grado:

El cliente no dejó un comentario.

Kevin V. en

Grado:

El cliente no dejó un comentario.

Melvin D. en

Grado:

this is not about this site but when I called to reserve the truck and told them this was to be for two days, Monday and Tuesday I was quoted a price only to find out that when I returned the truck I was charged for a second day. it would have been nice to know about the second day because I could have returned the truck Monday evening. also I think I should have been given some compensation for returning the truck with a lot more fuel than what I received it. other than that the experience was fine

Jeff S. en

Grado:

A little confusion in the beginning but still was able to finish my transaction.

Emily J. en

Grado:

Faster uhaul renting process. They were having troubles connecting into the website to make the rental.