Customer Reviews for Rhodes Climate Controlled Storage
(U-Haul Neighborhood Dealer)

574 reviews

5195 Ooltewah Ringgold Rd   Ooltewah, TN 37363

(423) 238-9261

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed

Services at this Location:

Contact Us

(423) 238-9261

5195 Ooltewah Ringgold Rd
Ooltewah, TN 37363

Services at this Location:

Location Hours

  • Mon-Thur: 9 am - 5 pm
  • Fri: 9 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

mud on driver and passenger side like someone had been offroad. Felt like transmission slips in low gears.

ROBERT C. 
Rating:
5.0

I locked the key in the truck with it running and had to pay 70.00 for a llock smith. It would've been nice if uhaul would keep a separate key to the truck at the office. It was my fault for locking the truck door.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Both, the lady and gentleman at the front were very nice and professional.

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

randy D. 
Rating:
5.0

This is not my first bad experience with Uhaul.

JOEY S. 
Rating:
5.0

Customer did not leave a comment.

ANDRE J. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE C. 
Rating:
5.0

Very clean and very nice. The dark haired lady that helped us was great!

KYLE G. 
Rating:
5.0

Love these folks ! This is the place to get your U-Haul !!!

William H. 
Rating:
5.0

Customer did not leave a comment.

LARRY G. 
Rating:
5.0

Customer did not leave a comment.

Kathy C. 
Rating:
4.0

The self service pick up of a truck really sucked and it took forever for a representative to answer the phone. They then told me that they tried calling the alternate person's number and because she didnt answer,I was told that I needed to start the process all over again. It took about an hour and a half! Never again!

Paul W. 
Rating:
3.0

It was a drop off. We filled out the online site information and put the keys in the box.

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

They were very nice and the truck was clean!

Maria A. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
4.0

Customer did not leave a comment.

Trevor M. 
Rating:
3.0

Customer did not leave a comment.

Laurie W. 
Rating:
5.0

Customer did not leave a comment.

JANE N. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Truck was clean Ordered and paid for furniture dolly which was not included (would like refund)

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Truck may have set a while, windshield difficult to see through the dust and bugs, inside needed vacuuming. Trucks located far back from office.

James Morgan A. 
Rating:
5.0

No a huge number of vehicles on the lot and no trailers that I could see. So, the selection is definitely lacking.

Christopher H. 
Rating:
5.0

The driver's door doesn't seal properly on the top edge. Wind leaks through top of door frame at the angled portion of the door. It sounds like when the window is left slightly open. Driver's side A/C vent cover has been damaged. One of the louvers is missing and was left in the drink holder. Other than that, truck worked fine.

Jeffry N. 
Rating:
1.0

I was charged a $100 deposit because I used my Tn State issued Child Support card to purchase my truck. If I had been told of this issue I woukd have used a credit card. Upon my return of the truck I was late returning the truck but I did return the truck the same day. So I was charged an entire day's rate plus insurance. I returned the truck on the due date. I was unaware I had to return the truck at a certain time. Bottom line I want my full deposit back. I will never rent from this uhaul center ever again.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

The location is very well-maintained with easy access in and out.

Jeffry N. 
Rating:
5.0

There are no smoking signs on the truck but the inside of truck smells like an ashtray. The smell gave me a headache just the few minutes I spent driving it.

Matthew H. 
Rating:
5.0

Get someone with company to drive each vehicle before renting. That truck had toooooooo many problems to be rented. Motor problems etc.... Bob Grove

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
4.0

Difficult to know where to go first. Should have a sign pointing to main office for u haul pickup. E wasted time driving back and looking for the u haul office.

Andrew D. 
Rating:
5.0

nothing comes to mind. Courteous and accommodating.

STACEY A. 
Rating:
5.0

keep up the good work. Friendly, fast. and efficient. Thank you!

BRUCE C. 
Rating:
5.0

Very Friendly !!

ROBERT G. 
Rating:
5.0

Gas tank only had 1/4 tank of gas. I had to fill it up completely. It should have been filled up completely before I got there. I dropped it off with 1/2 tank. Uhaul should owe me 1/4 tank of gas.

William M. 
Rating:
1.0

Next time please do not stereotype just because we were African American

KIERA H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Gay B. 
Rating:
3.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Maybe require that there is no smoking allowed in the truck. The cab was HEAVILY smelling of cigarette smoke when we picked it up and we had to have the windows down every time we drove it. It was a clean cab- it just stunk like cigarettes & as non-smokers it's a pretty offensive smell to have to breathe in when you have no choice. That was the only downside to our entire rental experience.

Lauren F. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
3.0

Keep equipment in stock. Needed a 12 foot utility trailer without ramp gate. Not one to be found anywhere around Chattanooga TN. Ended up having to rent a truck instead for considerably more money.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Lauren A. 
Rating:
2.0

Fix your app

Allen C. 
Rating:
2.0

Tried to use the mobile app to return the truck but the kept crashing, took a few hours to make it work.

William Y. 
Rating:
5.0

Love this location 💙❤

Renee P. 
Rating:
5.0

My issue is with Uhaul. I made a reservation only for Uhaul to change it ( different location) without any communication. Rhodes was very accommodating and helped get us the truck we needed/requested.

Stephen C. 
Rating:
4.0

Over30 minutes to check in on 24/7 app while office was closed.

SHELLY U. 
Rating:
3.0

Tell them that they have to go online to get the key not wait till they are there to pick it up and then tell them!!

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Declan M. 
Rating:
5.0

Customer did not leave a comment.

Lindsey J. 
Rating:
5.0

No recommendations. Just keep up the good work. Very nice friendly people, truck waiting for us when we arrived, clean inside and out.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Juri B. 
Rating:
4.0

Vehicle sounded & felt like it needed new brakes.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

NATALIE G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

A more thorough inspection of vehicle damage with both parties present before releasing vehicle to renter.

rodney J. 
Rating:
3.0

Customer did not leave a comment.

Anatoly K. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
3.0

Customer support

BILL C. 
Rating:
5.0

Price too high...

Ken C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Regular computer maintenance because the system kept failing.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

DeShunna C. 
Rating:
5.0

Just make sure the gas tank is actually as full as it is supposed to be before the next customer. We were told the tank was 7/8 full to start with, we went only approx. 28 miles total (round trip), but had to put in 23 gallons of gas to return it to 7/8 full. ($50).

Peggy H. 
Rating:
1.0

No clear signs on where to park

Leah O. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

I had a horrible experience with uhaul. I spent over a hour at the location to pick up my truck when I called uhaul I got transferred to 5-6 different departments then when I finally got payment to go through the lock box was broken and wouldn't work. Turns out the lock box was never locked. I was able to get my key but a horrible experience

James H. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
2.0

Painfully slow and irritating

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Duane W. 
Rating:
4.0

wish I could post you a picture of my ruined photo albums - that truck leaked and many of the boxes in "mom's closet" were soaked . I had to take all the blankets and throws to a laundrymat and run them through a dryer My wife is very upset and I am more tired than I should be . I returned the truck with the floor soaking wet

Peter P. 
Rating:
5.0

1st time renting and driving a U-Haul. Excellent truck and extremely helpful agent.

Bonnie S. 
Rating:
5.0

Nothing.

James M. 
Rating:
5.0

Nothing.

James M. 
Rating:
5.0

The Staff was Great!

Perry H. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
3.0

Customer did not leave a comment.

Christofer R. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Presita W. 
Rating:
4.0

Customer did not leave a comment.

Chris D. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Provided me a replacement truck for my defective one.

Richard N. 
Rating:
4.0

It looked like the passenger of the last user may have had their feet up on the dash and left prints all over the window. Probably should have someone do a better more thorough walk thru. Also driving down the interstate, loaded and unloaded, it was shaking/vibrating really bad. Really hard to enjoy driving a mobile shale weight.

Chris O. 
No reviews have been submitted for this location.

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