The people were very helpful and kind.
ELLEN C.
Customer Reviews for Rethink Home
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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keep up the great work :)
John K.Good customer service
RANDALL S.Hard to figure out where to go since it's within another company.
Laura W.I always rent my uhaul at this location. I trust this staff.
HARRY P.The staff was amazing! The store is awesome.
MIRANDA M.Michael helped me with trailering into a difficult space, Thank you again! He made returning the trailer super easy when it came to paperwork as well.
Aaron J.The husband/wife team really care about their business and they gave excellent customer service. I will be coming back again and not just to rent a uhaul. The store is just amazing and so unique.
ROSANNA M.The owners went above and beyond to help me. I am an old man and I needed some special accommodations and they were on it.
Jodi C.The staff were quick and attentive. They answered my questions and made me feel valued. I will be renting from them again.
Jodi C.For Alaska it was in good shape
Roger M.Great personality by the front desk lady(maybe the owner), very warm welcome.
Ludwig W.Thank you! Super helpful!
Leon D.The staff went above and beyond. Their store is worth the rental alone! Come check out the scores inside!
JODI C.The absolute worst experience I've ever had with Uhaul I was told to go to the Fireweed location. My reservations ended up being canceled , I pre paid credit card on file. When I went to pick it up there was nobody there which was fine however since my reservations were canceled I had to call customer service and they told me I was at the wrong location. I was told to pick up at Fireweed. The customer service representative told me to go to South location… I live 1 mile from the south location but they told me they had no vehicle so I had to go to the Fireweed location. Customer service representative said she could not help me so I left the firewood location and asked the customer service representative to call South to make sure I could pick up my U-Haul. She then told me she could change my reservations back to the Fireweed location after I was already on the highway. Then opening up the lockbox was a complete disaster.
Stacey L.Same Gold Standard Excellent Service just like all of the other times I have rented from this store!
MICHAEL C.All went smoothly. Impressive!
Patricia D.Make sure key is in lock box for after hours pickup. Luckily for us, the owner showed up and took care of us.
JUANITA W.Smooth and easy process from start to finish.
MICHAEL C.Super Awesome! Staff was more than helpful and made the whole bit easy from start to finish. Looking forward to my next rental.
MICHAEL C.Great communication, staff was flexible and friendly. Will happily rent from again.
CHRISTOPHER C.It was fine I guess. Kinda hard to see from the street. Our vehicle was not clean but the reservation was changed at the last minute so maybe that was the result.
Justin L.There needs to be a sheltered area to stand under while completing the 24/7 process. Even an overhang from a roof would be acceptable. There was no lighting. There is NONE, so when you are having problems you're standing outside in the pouring rain in the dark with nowhere to go.
MIchelle L.Excellent customer service and a really cute store!
jodi C.The store owner seemed to struggle with the check out process while operating the computer.
Joshua M.I've rented a few times from uhaul- this by far was the friendliest and most helpful of the rental locations. 10/10 would rent again.
Cassandra S.Michael and Jody were very efficient and kind.
Kathleen W.The process to pick up the equipment from your phone should be streamlined a little better and the app should get its bugs fixed. Also, better staffing at the call center to ensure that when you call there is someone to answer, and not spend 20+ minutes on hold only to have the call drop.
Edwin T.It was a great a great place to pickup - a neighborhood store. The owner was friendly and made sure we had everything we needed.
Nancy R.Better organization of staff hours so that future customers can use assistance unhooking trailers if needed.
WENDI S.Great customer service! Would definitely recommend this location
Shawnee P.Very friendly people and helpful, my uhaul was very clean. No issues even when I had difficulty using the phone to turn back in.
Jamie S.Uhaul should disclose the charge of gas if we bring it back empty. It's a hassle.
Danielle S.