I was paid to get 24 blankets and 2 dollys. I got one dolly, no blankets, and no straps. Mobile check in does not make for good customer service. This was a pain to deal with.Joshua D.
Customer Reviews for Reston Mobil
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I needed to extend my rental for an additional two days. If there were a place on the mobile app to extend, it would be easier to extend rental.Samuel L.
El cliente no dejó un comentario.BRIANBOSSARD B.
It's frustrating when you rent a U-Haul for my location for the day, but cannot park in their parking lot. I was threatened with towing if I did not move my vehicle from the U-Haul parking lot.Scott R.
El cliente no dejó un comentario.Gun K.
The vehicle was not fully cleaned, with some debris left from a prior customer. There was some confusion on checking in when damage the vehicle was incorrectly assigned to this use. It was cleared up to our satisfaction.RODNEYFRED P.
Nothing more for me.Muriel H.
This one star is for uhaul app, not the store. Extremely bad experience using uhaul share app. You charged me $75 additional for zero reason. I will dispute the charge.Daniel R.
El cliente no dejó un comentario.Jacqueline M.
Provide customer friendly service. Other locations do help the customer to complete the check out process. They go out with you. This location uses Covid as an excuse to leave you outside alone to do it. I will go next time outside my neighborhood because I want to get a friendly person on the phone. A friendly employee when I check out.ANA MARIAFLORES D.
El cliente no dejó un comentario.Francisco K.
After opting out of their insurance the guy said that he hoped something happened while I was gone so that he could get more money. Screw that noise.ANDREWREED G.
Uhaul should consider putting a device (Ezpass) in vehicles for HOV.KELLYLORENZO H.
El cliente no dejó un comentario.MICHAELDEAN J.
I was two hours late to pick up the rental (I booked the rental in advance and didn't know the exact time i would arrive) and when I arrived the rental was cancelled without contacting me. I had to call u-haul corporate to reinstate the reservation which took 2 hours. After I dropped off the rental I was charged for fuel. I took before and after pictures of the dashboard and I was able to show I properly refueled the rental and I received reimbursement from u-haul corporate. My experience with u-haul corporate was great; my experience with u-haul reston mobil was awful.MATTHEW A.
I was overcharged. I returned the trucked with gas and Was still charged extra. Not happy. Will not be using this place again,TINAMARIE C.
Called a tow truck on my car parked in their lot. No information online stating that I could not leave my car there. They pointed me to signs that said authorized vehicles onlyâ€"it did not state no U-Haul customer parking.Justin F.
El cliente no dejó un comentario.ERLINDAESTHER B.
The entire experience was smoothConstantin B.
The checkin with phone didn't work. The people had to reassign me another vehicle.Jatinder B.
The cab of the truck was clean as a whistle. The inside was a little dirty but workable. What counts is the customer service at this location. They are WONDERFUL and go above and beyond to make sure you get what you need. I can't thank your team enough for making my move less stressful.Pamela J.
Very professional friendly ad knowledgeable highly recommendedAhmed N.
Not properly set up for after hours drop off. Drop off key box will not accept the key from the rental truck. Customer service 800 number had 60+ minute wait time.JEFFREYJOHN E.
El cliente no dejó un comentario.LAURENASHLEY KIN W.
El cliente no dejó un comentario.Trevor S.
Convenient, but subpar experience. You can't have it all.JEFFREYAARON B.
The truck was clearly used for a landscaping job and not cleaned after. The bed of the truck was absolutely infested with ants, especially under the back left corner of the mat that covers the bed. I even saw an ant on the windshield when driving. In addition, the entire truck was covered in dirt. Finally, Bobby working at the store was completely unhelpful - he tried telling me just to call UHaul to get road side service to help me (what would even be the point of that?). I called UHaul and spent over an hour on hold/being transferred between different departments. Eventually I had to hang up and just use the disgusting, dirty truck because I had 8 hours to be out of my apartment. Worst truck quality and customer service I've had with UHaul.Tori B.
El cliente no dejó un comentario.Alvin T.
El cliente no dejó un comentario.COLLEENELIZABETH M.
Actually provide the equipment that I asked for, not charge me for â€œmissing equipmentâ€ that was never provided in the first place, check your vehicles to make sure there are no service lights on.Allison D.
Don't waste your time going to this uhaul location. I was charged a $25 â€œcleaning feeâ€ for a blanket in the truck that was there when I got there.mark P.
El cliente no dejó un comentario.Pericles S.
First of all, when I placed this reservation online, it was for the Sterling VA location. I only found the reservation was moved to the Reston location upon arriving at the Sterling location. Why did this happen? I have yet to receive the final bill from the Reston office. As you can tell, this was an unpleasant experience.KENNETHRAY A.
I was very impressed with your website and the process overall. The folks at the location were very friendly and helpful.Daniel C.
Bob and the team here are excellent! The service is always 5 star, they know you by name, equipment is ready on time and I am always in and out quickly for pick up and return.Pericles S.
El cliente no dejó un comentario.LEIGHTONE T.
Weatherstripping of driver's side door fell off when opening door. Driver's side armrest was inoperable. Make sure wiper blades are secure. Driver's side wiper flew off in the middle of a rain storm.TODDJAMES Z.
Our third time renting with this location. Always an easy process checking in and checking out. It is very convenient to be able to top off the tank on site.Richard F.
El cliente no dejó un comentario.STUARTMICHAEL I.
El cliente no dejó un comentario.Chester D.
Nothing. Please with service. Proprietor (Bobby) was extremely helpful.CLYDE M.
El cliente no dejó un comentario.Howard T.
I checked out in-person with the desk person who emailed me everything. I lost my phone during the rental. When returning it was very difficult not being able to scan a qr code on site. When I got back to my house is was impossible to do online as it required a location tracker and I was no longer at the drop off.CAROLYNFORD W.
El cliente no dejó un comentario.PAULANDREW B.
El cliente no dejó un comentario.Rob S.
El cliente no dejó un comentario.Deana T.
Pricing is misleading - a bit of bait and switch. I was told I was getting a free day but got charged for two days - you should reimburse me for the one day.JAMESROYER C.
The location is not the problem, I was booked to pick up my truck at Church Falls and last minute when I was in the line, they changed my location, NO explanation from the location, No sense of empathy, they just say "call the 1-800 number", like they didn't care. Why you changed my location?, BAD PLANNING. Then you want to squeeze me more money on miles for your mistake? Why charging me $2.38 for extra 5 miles when YOU sent me 20 miles away to pick up my truck? NOT FAIR, bad business. If I'd complain to BBB you would lose ratings, and you know I'm right and you are wrong. I deserve an apology.LUIS Z.
Improve the U-Haul website to make it more friendly to people who do not want to set up an account. Have more people answering phones at the regional office.Barry E.
El cliente no dejó un comentario.BRENTELIJAH P.
El cliente no dejó un comentario.Alvin G.
The owner is extremely arrogant and I did not feel I was valued as a customer. Next time, I would rent a U-Haul vehicle from another location. The owner started boasting about how much he made which did not seem relevant to me and the number of side businesses he had. The owner was Indian and he had an issue of superiority complex which was hilarious that he is better than Pakistanis which he knew I was. It was a mistake giving my business to this person. This person should have his U-Haul renting lease revoked.Ali C.
El cliente no dejó un comentario.ATUL S.
The owner had my Uhaul parked so close that I could barely get in and the mirrors could not be extended out. There was also a car (in the owners possession as part of his service station) extremely close to the rear of my uhaul truck, so I stated I am not comfortable backing it out (without even being able to have mirrors) as I was afraid of hitting the sedan, he said he would not move the sedan and I can take the truck or â€œleave it!â€ I again pressed and stated I simply don't want to hit the other vehicle due to no mirrors and he shouted, â€œyou hit it, then you own it!â€ Fortunately, someone was able to guide me out. And the fact that I could barely open the door to enter the truck could be an accessibility issue, which is a protected status by law. It's not unreasonable to request doors being able to be opened. I do not recommend renting from this location. This persons attitude was appalling.David R.
El cliente no dejó un comentario.ELIZABETH U.
I've had many poor customer service interactions with U-haul lately. This self service check in was great because I didn't have to be on hold for 30 minutes, get interrupted by an irritated representative, or deal with a representative's mistakes.Dounia B.
El cliente no dejó un comentario.Luis S.
The AC wasn't working properly. When we reported it to the store owner/manager, he said â€œroll down your windowsâ€. He didn't even come forward to check the nature of issue. It was such a hot day and we suffered a lot on our driveSOUMYA K.
The individual that I dealt, Bobby, with was unprofessional. I got several messages to come early and start my 24 hours because others needed the truck. When I arrived at UHaul, the vehicle wasn't ready and Bobby wasn't able to give us a time frame of when it would be ready. Bobby then stated that I should go to the nearby wine bar and get drunk cause "he prefers to deal with his customers that way". I took that as Bobby/UHaul was promoting drinking and driving. I dropped the vehicle off at UHaul late that evening but kept the keys since I had the vehicle until 1430 the next day. Early the next morning, Bobby called and texted demanding that I bring the keys. A hour later, Bobby continued to text now threatening that he has spare keys and if he uses them, I'll incur more charges. I will never rent from Bobby's UHaul again; poor customers service and it was stressful dealing with him.ERIKGORDON M.
It took a long time for the agent to approve me and they didn't respond to any of my messages.Husam Eldeen E.
The person that was running the uhaul in reston va was fairly snippy and little bit rude he did not explain how to close out the work order just said use the web page for it also very admit not to park in his lot or my vehicle would be towed the truck rented was very dirty on the outside the inside was lil bit dirty also he used his personal phone to do the paper work and finish things he also did not have a service dolly that i reserved and tolde i didnt need it any ways which made my pick up an drop off of cargo much more work than it needed to be asking for a printed receipt was also really putting out he was annoyed of the fact i asked for one when i didnt recieve his email in resonable time i also tryed asking about where i can leave my car that i wouldnt get towed and his response was dont park it on my property or you will get towed there was much disappointment i not going to use this site ever again i am concerned about future use of uhaul because of this sites. Actions i do not want have these issues againMatthew M.
I had created a account with U-Haul already, which had added all my personal info and credential into my profile. Why Do I go through all the identifications again while in the parking lot, when do online check-in? It not sufficient and waste time.CHIENWU T.
Key fob needs fixingðŸ˜ƒCHRISTOPHEREDWAR R.
El cliente no dejó un comentario.CYNTHIAM P.
El cliente no dejó un comentario.Carl C.
El cliente no dejó un comentario.Haonan Y.
El cliente no dejó un comentario.Seth G.
All good. After hrs drop and pickup details available an were clear to understand. Cargo Van we used was exceptional and handled well in heavy traffic area's in Northern VA.GARYEDWARD S.
El cliente no dejó un comentario.WILLIAMEDWARD R.
El cliente no dejó un comentario.GERARDOE N.
I checked in online so I just had to grab the keys and go, but the lady wasn't able to do so. She asked for all the information again. The guy that works there was rude to not only us but other customers. A customer walked in and asked which line he had to be in to buy cigarettes, the guy working there told him his line, once he got to the front he said and which cancers sticks would you like to poison yourself with. When we were leaving he tried to tell us that next time we should check in online to save time. And then continued to talk down to us. I told him I did because we had a time crunch, then he say well I didn't know that. He also yelled at another person that was having an oil change done. The lady that worked there wasn't rude just incompetent. I will definitely NEVER go back to this location againJoshua S.
El cliente no dejó un comentario.David J.
Tell customers what the price is before renting the truck.EMANUELTHOMAS M.
Dude at the counter (acted like the owner of the establishment) was very angry and confusing, and the PoS was broken. This, plus the horrible and confusing Uhaul computer system, made the whole interaction quite baffling.Ethan C.
El cliente no dejó un comentario.ALFREDMAURICE P.
My rental had ants all over the dash. Also my tire was @ 5psi had the stop to put air into the tire 2 times. Costing me $3.00. The shifter was bumping gears. Was almost late for my pick up. Because of all of these delaysALEXANDERSERGEI G.
My first issue was with the contact free option. It did not work. Your app was unable to determine my location even though locations services were enabled on my phone. I wasted time placing a contact free reservation ahead of time. I doubt that contact free options even existed at this location because the attendant handed me my key at the end of my registration. If the appointment was truly contactless, wouldn't the key have been in a lock box with a combination code? The second issue I had was the vehicle I was assigned had a bald tire/metal exposed and tire gouged in two areas. I discovered this during the checkout inspection. I brought it to the attention of the owner/operator who acknowledged the tire issue was a pre-existing condition. One, why is this vehicle in service? Two, why do I have to bring this issue to light?DEANH H T.
The light saying the back passanger side door was open was on the entire time I had vehicle, even tho door was shut, this caused the back storage area light to stay on all the time except, after driving a a few minutes it would turn off for drive, but then as soon as you out vehicle in park the light came back on and there was no way to get it turned off. Stayed on while parked. Luckily I only had teuck for a few hours, but if I had to park overnight it would have killed the battery and been a major issue. Plus it was uncomfortable leaving it at the drop off with the light stuck on. The staff didn't mention anything about the issue to me before I left, they should have warned me , seemed like they got it off when they jumped it that morning and then avoided telling me the door sensor would be an issue so I wasn't driving around worried about it. Plus I stopped to check the door mutiple times and spent a long period of time trying to get it off that was time wasted. The door was always fully closed and locking properly when I checked on it.Teran S.
When I picked up the truck, it had some trash debris in the cargo area and I didn't think anything of it so I didn't note it on the pre inspection. When I returned the truck a few hours later, I also had left some carpet fibers, not much at all and I was charged $35 for cleaning when the car wasn't even given to me completely clean. Make sure you vacuum and dust the truck before you return it. At this location there is no customer parking, be prepared to walk across the street or park along the street, if you can find parking in those areas.Sandra V.
Great service by very friendly peopleWILLIAMEDWARD R.
El cliente no dejó un comentario.Zachary S.
El cliente no dejó un comentario.BRENDAELIZABET M.
Only one comment. When we picked it up the tank was at 7/8 full. When I filled it upon return, it's impossible to figure out when the tank is 7/8 full, so I just filled it. When I asked about that I was told I get no credit on my bill for returning it with more gas than there was when I picked it up. Seems to me that every truck should be at full or I should get a credit for returning it with more gas.Helen Q.
My bill for 3 days of a rental van was over $200. At $19.95/day and $.69/mile with 104 miles, I am at a loss for the excess charges. Very disappointed and won't do it again.David H.
This is a great U-Haul location with a good selection of trucks. I have spoken to Linda on more than one occasion and have returned to this location specifically because of her. She has gone out of her way for me on more than one occasion and is friendly and knowledgeable about UHaul rentals, and is also not afraid to get involved to help ensure I always have a positive rental experience. Awesome customer service!JOSEANTONIO V.
They charged me for cleaning when the truck had glass when I picked it up. It didn't think it will be a big deal until they put the cleaning charge on my bill. Nothing of mine broke during the move. I filled up the tank and took a picture of the mileage. If did all that why I wouldn't clean glass because I didn't want to be charged extra. They are very dishonest people. But they were very nice and friendly when I picked up the truck. I trusted them and only checked the mileage and the gas before driving off. To anyone using uhaul in the future, don't trust what they are saying to you, Check everything, even the littlest thing can come back and hurt you.OMEYAKANADINE M.
Online check-in and return was very efficient.Alan L.
El cliente no dejó un comentario.Erica W.
Very professionalGROFTON J.
El cliente no dejó un comentario.NOE S.
Have more timeling options for rental and be prompt in responding to customers requests and phone calls.David H.
Great service!!PAULFRANCIS W.
The keys were not in the right lockbox. I luckily tried another one and the combination worked. Also there was not dolly or handtrack in the van even though we ordered one.Christine Z.
Mobile check-in was not intuitive and took twice as long as planned. Additionally the Air Conditioner on the truck only intermittently worked during my use (on a particularly hot summer day).Quenten S.
El cliente no dejó un comentario.Katherine N.
Excellent pickup truck at a great rental rate! Please provide more brochures about U Haul in Spanish and ArabicAMADALHAQUE S.
Thank you for excellent service!KYEONGSOOK O.
They towed my car 30 minutes after I leftDILLONWAYNE D.
El cliente no dejó un comentario.JOSE R.