Customer Reviews for Rest Assured Inns
(U-Haul Neighborhood Dealer)

134 reviews

745 Washington St   Montpelier, ID 83254
(We Sell Propane!!!)

(208) 847-4253

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(208) 847-4253

745 Washington St
Montpelier, ID 83254
(We Sell Propane!!!)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Marlaina Marx 
Rating:
5.0

Customer did not leave a comment.

Heidi Rigby 
Rating:
5.0

Customer did not leave a comment.

Michael Merrill 
Rating:
3.0

The unit wasn't ready it was froze in place. The safety cables were in an inch of ice. Covered with snow. I preformed the tire pressure check. The atendant was nice. I just thought it would be ready. As I ordered ot 5 days before.

Jeff Langedyke 
Rating:
5.0

Customer did not leave a comment.

Gary Griffin 
Rating:
5.0

Customer did not leave a comment.

Shane Walker 
Rating:
5.0

Customer did not leave a comment.

Dennis Godfrey 
Rating:
5.0

Customer did not leave a comment.

Michelle Burns 
Rating:
3.0

Customer did not leave a comment.

Jennie Johnson 
Rating:
3.0

Customer did not leave a comment.

Marsha Phillips 
Rating:
5.0

Derek was great as always. Best place to use! I will only reserve through them!

Scott Coffin 
Rating:
5.0

Excellent service Great people at this location Always will recommend going through them!

Scott Coffin 
Rating:
3.0

Nothing to note - the drop off was usual.

Brent Ure 
Rating:
5.0

The drop off service was excellent.

Bruce Sakashita 
Rating:
5.0

Customer did not leave a comment.

Glen Gillies 
Rating:
1.0

When the guy in the sketchy hotel finally appeared behind the counter it felt awkward and uncomfortable. The employee was racing but not doing anything, even asked me to come back when it wasn't raining, then made me to back the trailer into their little tiny puzzle of a parking lot. I would definitely try to find a better location not that any of my recent U-Haul experiences have been good.

Brett Moody 
Rating:
3.0

They made me put more gas in the truck than I should have based on the mistake of the originating location.

Stephen Hunter 
Rating:
3.0

Customer did not leave a comment.

Henry C Hanft 
Rating:
3.0

I called ahead to let them know I'd be late dropping the truck off. I didn't know that returning a truck 6 hours later results in costing you another full day. I answered NA and the last two questions because I thought I was taken care of and it doesn't look like I was

JESSE BIRCH 
Rating:
4.0

Customer did not leave a comment.

Joseph Jeffs 
Rating:
3.0

After hours drop off; the app drop off is a little overblown, but we got thru it; it’s kind of BS I get charged a cleaning fee. We removed all the trash, but expecting me as a renter to stop somewhere and vacuum for you is a joke, enough I’d probably consider a different company next time. $25 is worth losing a customer?

Trent Lamb 
Rating:
4.0

Customer did not leave a comment.

Jaren Pugmire 
Rating:
3.0

This guy was very pleasant and helpful

Steven Gilmer 
Rating:
5.0

I was going to rent an enclosed trailer but Derick recommended a motorcycle trailer which worked out much better!!

Colin Dunleavy 
Rating:
5.0

Everything was great!

Harvey Moser 
Rating:
5.0

Everything went as planned.

trudy shapiro 
Rating:
5.0

Super nice guy and very helpful. Went out of his way to assist me with my hitch on my trailer and got me going down the road very quickly

darryl Handyside 
Rating:
5.0

Customer did not leave a comment.

Colin Dunleavy 
Rating:
5.0

Has too many units on hand and little storage room. Uhaul needs to relocate some.

John Henderson 
Rating:
5.0

Customer did not leave a comment.

Pamela Bristol 
Rating:
5.0

Customer did not leave a comment.

Eric Woodward 
Rating:
5.0

Excellent service. Could use a bit more space for parking a trailer.

Brady Long 
Rating:
5.0

Customer did not leave a comment.

sasan sippola 
Rating:
5.0

Customer did not leave a comment.

IRENE HERNANDEZ 
Rating:
4.0

Very helpfull and made sure I was safe and ready to go

John Bojan 
Rating:
5.0

Excellent dealer

Charles Aggers 
Rating:
4.0

Customer did not leave a comment.

Rachel Kitchen 
Rating:
5.0

Quicker check in. The guy seemed to think he needed to go over the truck with a fine tooth comb. Took a while longer than I think it needed to. But he was really nice.

David Gorton 
Rating:
5.0

Customer did not leave a comment.

Vyacheslav Vasilenko 
Rating:
5.0

Customer did not leave a comment.

Kristopher Lloyd 
Rating:
5.0

Customer did not leave a comment.

Zachary Moore 
Rating:
4.0

I only had a choice of 2 trailers, but that is understandable for this rural location.

David Blaylock 
Rating:
5.0

I wouldn't change a thing!

Harvey Moser 
Rating:
5.0

Customer did not leave a comment.

JOSEPH HANDYSIDE 
Rating:
3.0

There was a mixup with where we were supposed to have picked up our Uhaul. We were offered extra miles and extra days however since we had to adjust our plans for extra travel to pick up the truck a discount would have been much welcomed.

Theodore Fish 
Rating:
4.0

Customer did not leave a comment.

Curtis Erickson 
Rating:
3.0

Charged me $20.00 extra for going a few miles over

EARL NISBET 
Rating:
5.0

Customer did not leave a comment.

Deiane Burch 
Rating:
4.0

Customer did not leave a comment.

Tyson Powell 
Rating:
5.0

Customer did not leave a comment.

Deiane Burch 
Rating:
5.0

Customer did not leave a comment.

Vicki Price 
Rating:
4.0

I wish I had known about the $15 charge when I rented the trailer I returned the trailer 4 hours early and had plenty time to sweep with a broom . Not Derek’s fault I wasn’t informed.

colin Dunleavy 
Rating:
5.0

Even after hours on a Sunday your Uhaul dealership was willing to help. AAA rating in my book for service and hospitality.

Stanley Small 
Rating:
5.0

Good people at this location

Ronald Sidebottom 
Rating:
5.0

Fit a newer hitch coupler so it locks tightly. Dealer was awesome and equipment worked well.

Jim Fippola 
Rating:
5.0

Customer did not leave a comment.

Stephen Normington 
Rating:
5.0

He was very friendly and fun to work with.

Charles Carroll 
Rating:
5.0

Customer did not leave a comment.

RANDALL LONG 
Rating:
5.0

Customer did not leave a comment.

Adele Allen 
Rating:
5.0

Derrick did a great job. Helpful and knowledgeable during drop off. Would definitely tell others about this location.

Jarron Wright 
Rating:
5.0

Derrick provided us with exemplary service. He went far above the call to make sure our rental needs were met. We unequivocally recommend this dealer to anyone requiring rental vehicle/equipment services.

Alan Ader 
Rating:
3.0

The location was clean, but somewhat crowded and cluttered. It is, however, the only one in this area, and teh service was good, so I would recommend it.

DonL Searle 
Rating:
4.0

Customer did not leave a comment.

Lynn Higgins 
Rating:
3.0

We drove 5 miles. The gas needle was still exactly where it was when I picked it up and we are being charged 2 gallons worth of fuel. We never had the truck idling at all. We drove, parked, turned off the truck, loaded, and repeated the process for unloading. 5 miles driving and $10 fuel charge.

Brennon Miles 
Rating:
5.0

Customer did not leave a comment.

Slavic Vasilenko 
Rating:
3.0

The “manager” is apparently the only one who knows how to check in items and confirm receipt. We were told to just drop it off and it would be fine without a formal check in. While I appreciate the small town feeling of “we trust you”, the corporate world isn’t always that way and we were a little uncomfortable just leaving it. Apparently all is well as the check in eventually happened and we received a virtual receipt.

Forrest Green 
Rating:
5.0

Customer did not leave a comment.

Michelle Higley 
Rating:
5.0

went out of his way to help deal with a wiring issue

Richard Holberger 
Rating:
3.0

The truck was not even there at the scheduled pickup time. It was 5 hours late while the crew I had to help load it sat around waiting. This delayed loading and caused me to have to take another day off of work. When I finally got the truck it was dirty in the box and in the cab not to mention the cab reeked of body odor and cigarette smoke for the loading and drive. I had to scrub the cab down and put in air fresheners in to make it even bearable. Overall a pretty disappointing and terrible experience.

Jared Kimber 
Rating:
5.0

Customer did not leave a comment.

Joannie Murga 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILCOCK 
Rating:
5.0

The help I received here was fantastic. I was in a pinch and I couldn't get a hold of any other U Haul dealers on a Saturday. I drove an extra 45 minutes to this location and I was so glad I did. Derek helped me with directions on how to load the car and helped me with all of my needs. As a woman it's hard to feel like you're not being taken advantage of sometimes, and I could tell immediately that he was there to help and be 100% honest. I can't say enough nice things about my experience!

Cassidy Wadsworth 
Rating:
5.0

Customer did not leave a comment.

Sharon Parr 
Rating:
5.0

We did experience a tire blow out on the auto transporter but help came. Our wait was less then three hours.

Frank Vilt 
Rating:
4.0

Customer did not leave a comment.

Mary Kren 
Rating:
5.0

Customer did not leave a comment.

Jefferson Graham 
Rating:
5.0

Guy who work there is very sweet and willing drive my truck to back up with trailer which I don’t know how haha

AMBER SLAPE 
Rating:
5.0

Derek truly went above and beyond for us. Moving is a super stressful situation and we couldn't have done it without him. We are very grateful for him, his sincerity, and his work ethic. Thank you so much!

Jeremi Kirkland 
Rating:
5.0

Not really anything we’re friendly courteous and a didn’t take long to do the paperwork and they were very polite

Karen Ackley 
Rating:
5.0

We were accused of putting some scratches on the trailer, but the trailer never touched anything but air. Where we picked up the cars was in an open gravel parking area and we were the only ones in it. We paid for the most expensive insurance we could get so we believe it was a way for U-Haul to make a little bit extra. Otherwise, we had a really good experience with them.

Sandra Dickson 
Rating:
5.0

Customer did not leave a comment.

Tristian Bush 
Rating:
5.0

Derek was professional and friendly!

Cliel Roberts 
Rating:
5.0

Customer did not leave a comment.

Bradley Tenney 
Rating:
5.0

Customer did not leave a comment.

Laurie Townsend 
Rating:
5.0

I made this reservation at the last minute due to a vehicle break down. It was simple and easy, not to mention very reasonably priced! The person that helped me, Derek, was incredible. He was super nice and helped get me hooked up. Highly recommend and hope you let him know how great he was.

Richard Hadley 
Rating:
5.0

Customer did not leave a comment.

Trace Haderlie 
Rating:
5.0

Customer did not leave a comment.

Craig A Mills 
Rating:
5.0

Customer did not leave a comment.

Craig A Mills 
Rating:
4.0

Customer did not leave a comment.

Susan Moody 
Rating:
5.0

The owner of this location is so nice and helpful. We can use any location in town but we choose to go back to him for all our needs!!

MICHAEL MATTHEWS 
Rating:
5.0

Derek was so helpful! He was knowledgeable, friendly, and glad to help and let us know the different equipment and packing options available. He explained things clearly and answered all our questions like he didn’t mind us asking. Definitely a “second- miler.” Best uhaul experience, a great representative for the company.

Ellen Mccall 
Rating:
5.0

Customer did not leave a comment.

Janice COLLINWOOD 
Rating:
5.0

friendly and attentive.

daniel nolfi 
Rating:
5.0

Customer did not leave a comment.

KELLY KUNZ 
Rating:
5.0

Customer did not leave a comment.

Kara Matthews 
Rating:
5.0

make sure all repairs done. Window washer broken on driver side

Clay Campbell 
Rating:
5.0

Customer did not leave a comment.

Michael Matthews 
Rating:
5.0

Great customer service. Thanks so much Derek☺

Edith Hunt 
Rating:
3.0

Had an appointment for 2:00 PM and had to wait for someone to help me (about 15 minutes)

Keith Leon Nate 
Rating:
5.0

Customer did not leave a comment.

Clay Campbell 
No reviews have been submitted for this location.

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