Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)

481 reviews

17441 US Hwy 69 S   Tyler, TX 75703

(903) 871-1412

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(903) 871-1412

17441 US Hwy 69 S
Tyler, TX 75703

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Love this location it's my new go to, the manager that helped me was awsome. I rent a lot of trailers restoring old cars. And he was by far the best. And I rarely write reviews.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
1.0

I qualified for free Storage Rental. Every store you did not honor my free rental and then they have the nerve to charge me again because I had to keep the truck another day because I had nowhere to store my belongings this is the worst experience of my life I will never do this again. The gentleman axe Republic Storage he was really cute as well as nice if I have to go anywhere else I would never do it again

Mitzi R. 
Rating:
5.0

This was my 2nd time to rent from them. Excellent service! Thanks so much.

NANCY O. 
Rating:
5.0

Customer did not leave a comment.

Wayland L. 
Rating:
5.0

Manager was very helpful

PAUL G. 
Rating:
5.0

Always a smile and courteous service at this location. Would recommend renting your equipment here to anyone needing a van or truck for sure.

READY N. 
Rating:
5.0

The staff at this location never cease to amaze me! The ONLY uhaul location I will use as long as the current staff remain.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA F. 
Rating:
5.0

Customer did not leave a comment.

LESTER B. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

There was no spare included and we had a bad blowout due to bad tires. We waited several hours to get the tire changed which ultimately let us to returning the trailer late resulting in a $66 additional charge.

Jimmy R. 
Rating:
5.0

Friendly staff.

ROBERT T. 
Rating:
5.0

Associates well extremely helpful both when I picked up the trailer and when returning it.

Billy P. 
Rating:
5.0

Very friendly staff.

randall D. 
Rating:
5.0

Customer did not leave a comment.

SHANAN ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

The manager was excellent in trying to accommodate us.

BRITTANY P. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
4.0

Customer did not leave a comment.

Carsel B. 
Rating:
5.0

Easy access.

LAWRENCE L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
4.0

Customer did not leave a comment.

JACE K. 
Rating:
5.0

Edgar is a top notch professional. An absolute pleasure to work with through the rental process. I highly recommend this establishment.

CARL REDFIELD S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Excellent service from Edgar! I'd highly recommend him & this location & will definitely be back! Thank you for being so helpful! Jeff Witt

Jeff W. 
Rating:
4.0

The guy at the pick up location was very nice and accommodating. The experience was very pleasant. Truck was dirty and we had to sweep it out before loading. Overall great service! 😊

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Need to get the the app fixed, rented 2 uhauls in the last week and couldn't check in our out on the app.

Ralph V. 
Rating:
5.0

Customer did not leave a comment.

Hazel B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

CORY R. 
Rating:
1.0

U-Haul customer service and Republic Self Storage customer service we're both extremely rude and offered little no help when asked to explain a miss-communication about a reservation drop off time.

Elijah S. 
Rating:
5.0

Customer did not leave a comment.

RICKEY CHARLES H. 
Rating:
3.0

Customer did not leave a comment.

Sean D. 
Rating:
5.0

All was great.

KEVIN F. 
Rating:
5.0

The Manger made it an easy and great experience!!

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Great location for me. Right on I-69 South. I live just in that side of town. Good service. Thanks

OMAR V. 
Rating:
4.0

Customer did not leave a comment.

Kindall D. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

CLAY L. 
Rating:
5.0

Great experience and website user-friendly! So no issues, however keeping track of supply availability (dolly) is imperative when moving. Luckily, I was able to get a dolly from a relative. Nevertheless, thanks UHAUL.

Monaca N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
4.0

The A/C on the first truck I rented did not work. I had to return the truck

Troy T. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Alex was awesome. Super helpful and gave us accurate info. Really appreciate his help.

ANTONIO O. 
Rating:
5.0

The service was excellent and the personnel were kind, courteous, and exceptionally helpful. Not having any experiences in towing a trailer I was given superior information on how to get my vehicle ready for the tow. I do know where my next rental is coming; Republic. Even though my knowledge was limited I was treated with the greatest of respect from my first call to the return.

WAYMON W. 
Rating:
5.0

Quick and easy...

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

SILVIA P. 
Rating:
5.0

Manager is friendly, helpful, knows his business, I have rented 3 times now I really appreciate doing business with you.

CHARLES O. 
Rating:
5.0

Nothing, this place was great!

ROBERT K. 
Rating:
5.0

Just so easy

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
4.0

Very helpful, kind, professional.

William B. 
Rating:
4.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Employee was very friendly and knowledgeable.

MAURICE F. 
Rating:
3.0

Customer did not leave a comment.

JEROME G. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Faster return on the deposit that is paid. I've been waiting 4 days now.. it didn't take 4 days to get charged so it shouldn't take 4 days to be Returned

COLTON TAYLOR L. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Staff made the drop off easy & quick.

SCOTT S. 
Rating:
5.0

The trailer hitch would not lock down and the trailer came off while driving down the road. Without the safety chains would have been bad

MICHAEL D. 
Rating:
5.0

Great service! Alex was very knowledgable of their terms and equipment. Very helpful attitude and helped us in every way!

DONALD P. 
Rating:
5.0

Edgar is excellent as always! Equipment was in good condition and proved essential for my move.

ADRIAN MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Service at this location was excellent. However, between the time I checked out and got to my destination in Fort Worth my drop off location was changed from Fort Worth to some obscure location in south Dallas. I know Edgar put in Fort Worth when I picked up the trailer. The nice guy at the drop off location I picked in Fort Worth got on the phone and got them not to charge me to normal $20 that U-Haul charges for dropping off at a different spot. MAKE SURE YOU KNOW THE EXACT LOCATION WHERE YOU WANT TO DROP OFF TO AVOID EXTRA CHARGES!

LARRY H. 
Rating:
2.0

Beware. Thirty minutes before pickup at 7:30am I get a call saying they don't have a truck. They switch me to another location. It does not open until 10am. They switch me to a third location. Its 20 miles away. In the end they charge me extra mileage like I picked it up at the original location. I made comment when I returned but no consideration. Be ready to do all the work when you return the vehicle.

Blair C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Karla C. 
Rating:
5.0

thank you

Albino R. 
Rating:
5.0

Customer did not leave a comment.

Amalia B. 
Rating:
5.0

This is the second rental from this location and they are excellent!!!

DAVID JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Ethan S. 
Rating:
3.0

Truck smelled of cigarette smoke and needed an alignment.

Michael W. 
Rating:
5.0

Edgar was very helpful and did an outstanding job explaining everything to us.

STEPHEN S. 
Rating:
5.0

address was 69 s right side of hwy from Tyler tx this was wrong. Should have been left side

GARY S. 
Rating:
5.0

Great Service!

THOMAS L. 
Rating:
4.0

Customer did not leave a comment.

KADELOGAN S. 
Rating:
4.0

Customer did not leave a comment.

Clyde C. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Cathryn D. 
Rating:
5.0

Friendly and professional

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
5.0

Agent was waiting for us when we arrived with return and was very organized and helpful

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent customer service.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Cordell P. 
Rating:
5.0

Customer did not leave a comment.

QUINCEY M. 
Rating:
5.0

Wonderfully and hospitable experience. The employee Edgar Cedeno was fantastic. Five star rating for sure!

SHANE J. 
Rating:
4.0

Good experience at the pick up location. Employee knew what he was doing. Very professional.

JOHN C. 
No reviews have been submitted for this location.

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