It took an hour to get the trailer despite having a reservation. That's ridiculous. If I have a reservation it should be show up, have the photo taken, and be on your way.
Jarrod W
Customer Reviews for Renton Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing great help from agent. Very knowledgeable
Hecter MGreat service very hospitable
Sasha PThere seemed to be a problem which the driver reported that would be a danger to other drivers. Thanks, Patsy :)
Patsy Rno comment, just dropped off the van
pierre clocation used is outside Simcoe. Would have preferred location in Simcoe. Otherwise service overall good.
Carol MI already emailedbu about the mess of the truck and spoke to the return place
Joanne DHire people that have any general sense of customer service whatsoever Absolutely pitiful. Disgraceful. Ridiculous. The list continues. Never ever again. I'll rent from Penske going forward.
Taylor SKeep up the good customer service, you are always friendly and welcoming!
RODNEYJ HThey did everything excellent I wouldn't change anything for the next customer
daniel sExcellent service .no change necessary
Terry Wthe guy who checked me in was very polite and professional
GLEN BThis place keep calling me Wade not Wayne even after I corrected them. The vehicle was clean but needs maintance.
Wade Jfix the trucks they are unsafe to drive
Nickole OGreat service and good equipment. Very friendly and helpful staff at pick up location Couldn’t ask for better
Scott GNothing , everyone I spoke to was great.
Steven GCounter staff was great , truck was clean , truck maintenance is needed as steering wheel off centre, and around 60km massive wobbling is felt in rear end , would recommend a steering and suspension inspection all around .
brent dExcellent on all levels
Carole AImprove customer service overall. If there was zero stars to be selected that would have been selected.
Rob RThe drop off via mobile was pretty simple. Here too however, I had issues. I requested this location for drop off initially and it was confirmed as such days in advance. On the day of pick up, another location was given on my paperwork and via mobile and email. Hours after pickup, the original location was texted to me as drop off and the app as well had that original location. I can’t even describe how it came to be that ultimately I had three drop off locations. In the end, I had to call to ask where to drop it off as the contract indicates a charge for dropping at wrong location but I had a paper issued me in pick up office saying one location and a text message and online both stating another.
Lynnette MVery friendly and helpful at this location. No complaints at all. Thanks guys :-)
Kim ADrop off was easy. Minimal interaction required, and the receipt came promptly to my inbox.
Andrew EDropped off the keys and said i was good to go, no inspection, didnt even check to see if the truck was there
Stephanie MGood service great location!
GLEN BEverything was good no problems
Neil GThe truck was dirty and it ran like it had a flat tire. The person who signed out the truck was very helpful. When I returned the truck the person behind the counter was very condescending when I asked if you still showed how much fuel the truck needed to put it back up to half. You used to show approximately how much fuel need from one level to another.
Edward DI have used this company many times from different locations due what unit I need at the time. I am so pleased to say this was by far the best experience I have ever had with U-Haul. Staff was polite, knowledgable but not in a forceful way, and very helpful. Though I had to drive our of my way to pick up the unit it was worth the time to get such great experiences. Thank you.
Robert EThe people were friendly and helpful. Will use them again next time.
Wesley CEvery thing good .friendly workers.
Ross ARodney who provided the services required was very polite and managed all transactions. We were very pleased and had absolutely no compliants.
Earl BAlways a pleasant experience dealing with Rodney. We have used him many times in the past and look forward to using him again
Micheal WI rented a car hauler 1 You could supply the right size ball 2 rear straps are needed 3 the biggest problem is the the fenders on the trailer are too high for newer cars so that I could not open the car door once the car was loaded otherwise a good experience
Robert Pcan’t think of a thing.
Rick WPerfect spot. Lots of room to drop off.
philip nGreat location, excellent service.
Caswell AGood info and service !
CHRIS HGreat family business. I would recommend this company for uhaul rentals. Gord
Gordon WThe owner was so helpful and very knowledgeable.
Dilip sThe van should never have beeen on the road. The front drivers side tire had little tread on it. It took two or three times trying to start it each time I started it, the floor in the back needed repair, I tripped on it and all the guy would say is , I noticed that yesterday but didn’t think it was that bad!! I spent 8 hours in hospital after I tripped on the floor. The service from this location was terrible.
JAMES PNo need to improve
Mike HThe price needs to be way lower. Never using U-Haul again due to paying 9k to move from GTA to northern Alberta
Hossam ASpeaking as a class 1 semi driver I feel that ther should be, front marker lights on the outside portion of the fenders, if only for, pre-emptiveness sake.
Bruce MThe driver's door won't open from the inside, I had to roll the manual window down and open the from the outside . Also the driver's door A piller that a large gap, I could put my fingers in, so had a very noisy ride
Douglas JFixed the radio in the cube van
Dennis GExcellent service, thank you.
David Hstaff was not helpful, when I needed tow dolley off he told me to go around back and do it myself, I am a 65 yr old woman!!! When I returned the truck he did not inspect with me, he said my credit card was still pending. He was not professional
Rose HThe Renton location is always excellent
Bradley HN/A - excellent service!
BENJAMINR L