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Chad D
Customer Reviews for Rental Pros 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady attendant that was working behind the counter was very unfriendly and not welcoming upon entering the store. She didn’t really seem nice when it came to telling me about how I did not select a drop off location when I should’ve been able to just drop the truck off at the store with no problem. I won’t be returning to this location again.
Edward SVery nice! Had the Uhaul pulled up warming up!
Heather NCheck-in/out was easy. Friendly service. Would recommend.
Kurt SVery nice rental store and nice personal
leo sThe side clearance lights never worked and the turn signals were intermittent. Sometimes the left one would work and sometimes not. Sometimes the right one would work and sometimes not
Richard HI would not change a thing. Everything flowed. No issues.
DEBORAH CTop level customer service
Eric Eremind customers to refuel and what fuel to use. I did not know that I had to refuel thought that was what my milage charges were for.
Tonya SThey don't check everything in the what is really wrong with the truck before renting it out to other people they only check mileage
Clarice DThey have excellent A+ customer service
Gary EAll lights were checked by UHaul when hooked up to my Dodge Nitro with a standard 4way connector.Trailer lights wouldn’t work when hooked up to my motor home using a 6to4 adapter. Had to use my magnetic lights from my car trailer. I was told that might be a possibility when I picked up the trailer. Yes, I would definitely recommend and rent from them again. Excellent service.
James TAll was perfect. Thank you!
Kay RUhaul Accommodated our needs with helpful staff. The charge of the uhaul was drastically different from what it said when I booked it online. The return process was difficult having to take multiple pictures with terrible weather conditions at that time.
Kathy WGreat customer service overall!
Hector GExcellent customer service
Gary EExcellent service
Robert MIt was a smooth and great experience.
Bhupendrakumar PSee above.
Harold MThe truck was not clean. It appeared to have been last cleaned when it was new 140+ miles ago. Apparently, this truck was send from Regional which is no excuse. I originally had scheduled a truck from a U-Haul dealer within easy walking distance from my home, they sent me this truck (so called upgrade) to the Peru location for pick-up. I had to hire a ride to the location to get the truck. It was a real inconvenience, and I didn't need the upgrade for my situation, but I was stuck. The truck rental industry is running out of excuses and has to start finding customer friendly solutions. Online registration and holding vehicles work very well, but the bait and switch technique is not very pleasant when renting. There's enough going on without having to change direction because of "lack of personal" with U-Haul.
Jay Mwell managed!
Norman PGreg is great to work with and the vehicles are well maintained.
Tina CGreat customer service! 100% recommend!
James DThis site was closed when I tried to pick up the truck. I called and they said I had to download the app to complete forms to pick up the truck. The app was extremely difficult, kept asking the same questions over and over. One time the screen went blank and I could not continue, had to reboot my phone and start over. Very frustrating. I would never do that again. I should have been told they were not open on Saturday. Awful experience.
Kim GNot a thing, it is a perfect drop off business.
Richard jWould do it again 👍👍
Martha sMr. Lazar provided UNBELIEVABLE customer service! He hooked up the trailer and went through all details with me. Answered all my questions and even provided recommendations on packing and trailering my cargo. A definite asset to your U-Haul enterprise.
Jay PHave someone there to help because the APP SUCKS!! I was on hold for 45 minutes to get someone to help me and then it took another hour to get my truck released.
BOB EThe staff was very nice and the equipment is in good condition.
William UI had to go to this location because there was nothing available at the location I chose. I wasted 45 minutes of my reserved time waiting. Nothing was ready for pick up, the back of the truck was frozen, I was not given instructions on anything, not even what to do when the truck was returned. The guy was rude, what about safety for their customers? I was not even told which truck I was to take, I had to ask. I will never use this location again.
Jessica BThe staff member was very helpful.
Kristin CThe easiest rental experience ever. I have rented from this same location before and it's always a pleasant experience.
Jeffrey MAlways nice to deal with
Bonnie AAlways great to work with
Bonnie AThe overall experience was excellent highly recommended location
MATHEW JMake sure equipment is at the location the customer reserved it at.
STELLA JWe always sweep out truck when we return it. But when we rented this truck it had dried up chunks mud all over in truck..and the attic was dirty ss well. First time we have had an issue. Overall very satisfied with rental pros they are great to deal with. Just wish previous renter would of cleaned it out like your supposed to. Would definitely recommend to rent from Rental Pros !!
Christine GAffordable and easy for any hauling needs!
Karen MEverything was great...will be reserving again soon
Bonnie ATried using online check in but it was a disaster. Finally had to call U haul and was put on indefinite hold. Fortunately the facility opened and the young lady working the desk got everything straightened out... Please get the online fixed
Tom MReally easy to pick up and drop off. Staff was readily available to answer any questions I had. There was not a single thing that needs to improve. Thank you!
Matthew VWhile the location and trailer were both great, neither was what I had asked for. I have nothing against the location or trailer, but I wanted a 4x8 in my home town which I booked 5 months ahead of time, and still one month away from my rental was contacted by uhaul and told I would be getting a bigger trailer and driving farther to get it. I was not given an option, I was told this was what is happening. I needed the trailer, so I agreed to it, but with five months notice, I feel a company of Your size should have been able to fulfill the original order I made and was told would be available. So fuck uhaul in general, but rental pros was great. Uhaul “Upgraded” me to the larger trailer for no cost, but did nothing to compensate me for the extra fuel or wear and tear a larger trailer would do to my vehicle on a 5000 mile road trip. Had I not been fearful of having no trailer, I would have cancelled. If I can avoid it, I will not rent a uhaul again, as apparently nearly half a years notice is not enough to guarantee you will receive what you ordered. Pretty pathetic.
Corbin HEverything was perfect!! Easy from the reservation to pick up and drop off with 24/7 uhaul share.
Ashley Y