The lady who worked with me was awesome and very understanding. She helped me a ton. Her kindness is much appreciated especially with the difficulties I'm facing at the moment.Zana D.
Customer Reviews for Renfro One Stop
(Distribuidor de U-Haul del vecindario)
Burleson, TX 76028
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes y martes:
9:30 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
9 a. m. - 12 p. m.
- Jueves - sábado:
9:30 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
12 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Geoffry A.
El cliente no dejó un comentario.Debbie M.
Easier way to read the gas gaugeErika H.
The employee that assisted me was extremely friendly and politeTamara P.
Make sure the cab of the truck is clean before renting. Reeked like cigarette smoke, dirt all over the floor, drink spills in the cup holders and dead bug guys all over the windshield.Pete B.
Just small, really easy to get to.Kristi R.
The truck I rented was fine. However, I was charged the wrong amount and I can't get through to anyone to help me.Jeannine B.
It was an ok place. It did have what we needed and was easy to get to. The app didn't work to have contactless pick-up. Truck worked well but cab wasn't the cleanest. But it was an older truck. It got the job done.Clayton O.
El cliente no dejó un comentario.Michele G.
El cliente no dejó un comentario.mark G.
I originally requested the truck from a closer location, but the truck was not available because the previous renter had not returned it. Scheduling trucks too close together has now caused me more money because I had to pick it up from another location that was further.Joyce G.
El cliente no dejó un comentario.TAMARA LYNN S.
El cliente no dejó un comentario.Crystal E.
El cliente no dejó un comentario.Larry H.
Sammy was very quick and efficient !!Warren V.
El cliente no dejó un comentario.Sergio M.
Absolute scam, mileage was off. They said they couldn't adjust it. Agreed upon a rate. Was charged for miles I didn't use.JERRY F.
El cliente no dejó un comentario.Laketta F.
I rented a 12 foot enclosed trailer. I went to pick it up and little did I know, that's exactly what I had to do! Usually UHaul places hook it up for you and make certain everything is working and correct. They pointed to the trailer I was renting and went back in! I am a woman over middle age and I was left to lift the trailer on to my hitch. There was no jack or wheel on the trailer so I had to line my car up precisely and get that huge trailer on to ball. Idk, but I suppose if I broke my back doing it they would be liable. When I got back I could find the key to get my padlock off if the chain so I asked if he had bolt cutters. He brought me a little handheld circular saw and told me to cut it off. It was too dangerous for him to do it. (My fingers are expendable.) Thank the Lord I found my key and spared my fingers. This place is so sketchy! Go to a regular UHaul dealer that will take care of you! NOT a guy who owns a gas station that couldn't care less about safety! BTW, my highlighted rule was to sweep it clean or I would be charged $25. When I got it, it was full of sand. I swept for at least two people. Maybe I needed a $25 discount. Abby W.
El cliente no dejó un comentario.Scott F.
Everything worked well. Really glad you were open on a Sunday for our emergency. ThankxRobert H.
El cliente no dejó un comentario.Brandon P.
The rental process was easy. The employee was friendly and helpful. I would use this site againBILLY H.
Need more dollysJoel J.
El cliente no dejó un comentario.Peter R.
El cliente no dejó un comentario.Jim L.
El cliente no dejó un comentario.Glynis G.
El cliente no dejó un comentario.Carlos J.
El cliente no dejó un comentario.DANA S.
The roll up door track on the passenger side rivets were detached, and caused the door to sag.CHRISTINE L.
El cliente no dejó un comentario.Ronnie L.
El cliente no dejó un comentario.Tony W.
The woman was courteous and helpful. This wasn't the original drop off location but she manually input my info and was able to assist with the return.Yamiles R.
Did great.Galen F.
El cliente no dejó un comentario.Jackie D.
Renewed confidence in uhaul. My last experience at a different location was dismal at best. The truck I rented had the check engine light come on 30 miles down the road that the location would do nothing to help me. This time the equipment was in great shape, it was clean, low mileage, the people were very friendly. This experience has renewed my confidence in U-Haul and will most likely lead to me being a follow up customer. GraciasShauna B.
El cliente no dejó un comentario.KOLLEAN W.
No improvements. Ray and his employees did a fantastic job.Mark O.
Run down place as it shares its location with a rough gas station. That said, the truck was nice and and clean. The staff were friendly.Leif H.
muy ÃºtilJOSE G.
Extremely nice people.Cameron H.
El cliente no dejó un comentario.RICH L.
Easy to do business and the folks were very coolRalph G.
The service was excellent. Would definitely use again!!!Sandra T.
El cliente no dejó un comentario.Thomas E.
This store does a fantastic job with everything they do and offer their customers.Kenneth O.
El cliente no dejó un comentario.lony U.
The manager was very helpful and friendly.Brandy M.
Make sure the truck is accessible and in the located stated.Douglas O.
GREAT SERVICESCHARLES T.
Blinkers & Brake lights not work.CRAIG R.
El cliente no dejó un comentario.colleen W.
We had a blow out out on the trailer hauling a car. The tire completely ruined. We sat and waited 4 hours for any help arrived. I sent the proper GPS information, the driver was still sent to the wrong area by Uhaul. I will in the future us a different trucking company. It was hot, we are both disabled senior citizens. We did not appreciate having to sit in our cars with our motors running to stay cooled off. We wasted gas and u wasted our time.Greg C.
This by far was my worse experience with Uhaul. The rep that check us out was horrible. Extremely unprofessional. I can not believe Uhaul allow this location to represent there brand. Would love to hear from someone at corporate to discuss this isuue. 817-692-1886Mitchell D.
El cliente no dejó un comentario.Shenequa F.
Very friendly and helpful staffKendall K.
The mobile pickup did not work at all. The U-Haul website kept telling me to return after 9:30 a.m. when it was already well after 9:30 a.m. I was just lucky that the local representative happened to be staying late or I wouldn't have been able to get my truck at all. Advertising mobile contactless pickup and not having it work at all is very frustrating.Loren S.
El cliente no dejó un comentario.Frank J.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Francis V.
Van was dirty and windshield needed to be replaced as it had a rock pock mark near the driver side. The pick up process was nothing as described. I was told I would be able to access the vehicle by picking up the key via a lockbox. This location doesn't even offer that and almost didn't let me have the vehicle as the U -Haul portion was closed. Thankfully, the store attendant let me have the van. It's like U-Haul doesn't even know what is going on. I always have some trouble with U-Haul.Morris H.
Good people run this busy location. I appreciate the service I received!william L.
trailer was not inspected upon returnJohn K.
El cliente no dejó un comentario.EMMANUEL S.
The UHaul office was shut down and the clerk was operating inside a crappy convenience store. I rented a motorcycle with straps (to strap down a motorcycle) and when I got there there were no straps.. I asked the clerk and she nonchalantly said well... Sorry we don't have em (like tough shit) very unprofessional and if I ran a business this location and the employee representing my company would no longer be a factor... I would not recommend this location ever.DAVID D.
El cliente no dejó un comentario.Donald R.
El cliente no dejó un comentario.SHAWN P.
El cliente no dejó un comentario.WILLIAM K.
El cliente no dejó un comentario.Randy V.
They had to change my locations 3 different times. I called before one lady to make a reservation and they cancelled mine and gave it to her. Very poor customer service. Will be using a different company next time.Jessica M.
El cliente no dejó un comentario.Carol P.
El cliente no dejó un comentario.Carol P.
Explain the lease timeframe better. I returned vehicle on Sunday the 12th at 9pm left key in Dropbox and was charged thru 2:23pm Monday 13th.Robert R.
Make sure they have the equipment on hand when the reservation was confirmed. I had reserved an appliance dolly and when I got there, he said they have no appliance dollies. Made my job a whole lot harder. I'll go to someon else the next time I need to rentBruce V.
El cliente no dejó un comentario.JOSEPH S.
This was my second rental experience and it's so quick and convenient.Heather H.
El cliente no dejó un comentario.Elizabeth J.
El cliente no dejó un comentario.Gary F.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Heather H.
The cab of the truck had dirt and glitter in the floorboards. Plus, I booked online to pick up the truck at 8am, but when I got to the location, my phone told me the place didn't open until 9am. Even though I booked a 8am pick up online to use my phone... I still had to call Uhaul to fix this issue.Stephen S.
El cliente no dejó un comentario.John F.
El cliente no dejó un comentario.Meredith L.
El cliente no dejó un comentario.Collin C.
We were given a truck that had no water in the radiator that reduces the engine. Therefore the trip that we took lasted 181/2 hours!! We couldn't go above 50-55 on flat and ANY and I mean ANY hill put us at 20-25 miles per hour. We didn't get the truck until 12 or so because the online check-in was not working. The people at where we picked up were extremely helpful!!! Even though the place didn't open the people there helped me out and we could check in and get on our way. Again the people at that location went above and beyond.WENDY B.
Prompt service. Exactly what we were looking for.Kenneth B.
El cliente no dejó un comentario.Meaghan H.
El cliente no dejó un comentario.DAWN R.
Be aware that this is a self load/unload facility. I had a tow dolly that is heavy to move. I didn't have any problems but could see where someone might. Otherwise, no issues. Lady at the counter was very pleasant.JOEL SCOTT M.
El cliente no dejó un comentario.Ryan S.
El cliente no dejó un comentario.Michael W.
This was an after hours drop off. The location was not well branded & was difficult to find at night.Michael P.
El cliente no dejó un comentario.Tommy H.
They were great but we had to travel 30+ miles to pick it up. Our initial pick up location in Ennis TX canceled. We were then told to pick up in Mansfield TX, that location also canceled on us. A Uhaul rep was trying to get us to travel to Corsicana TX to pick up the truck which was an hour away, finally that rep connected me to a Mr. Walker somehow he worked his magic and found us the truck in Burleson, TX. He said he was crediting us miles (200) but I received a receipt for additional miles and gas. Honestly after the stress and bs I had received that cost should have been waived!Mark D.
Not much room to park the uhaul very tight squeeze but we made it work!! Thank youElizabeth M.
They did a great job, returned with no problems. Overall well done!ALBERT G.
El cliente no dejó un comentario.Patrick F.