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PETERJ LININGER
Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan and Laurie made it easy.
Craig WrightFriendly, courteous staff, she was very knowlegable, and knew exactly all the info on the equipment…. Its nice to deal with someone who knows the products inside and out….. I would reccomend this business to anyone….
Mai SmithThe customer service was great! Susan took care of all my needs, the process was smooth and well coordinated from my U-Haul rental to my storage needs.
ASHLEYMAE HENRYOur customer service was excellant. The staff are friendly & very helpful with all our questions. Overall we had a great experience. Thank you
Jeffrey PelletierVery friendly and easy going. Will be back
DANNY LYNCHGreat service on the telephone, pick-up, drop-off and telephone follow-ups Thank you.
Viresh FernandoSolar light for inside the trailer would be nice. Other than that.... very happy with uhaul and this location. Thank you!
Shawn O'HaraNothing that I can think of ... doing a good job and I will be using your services again ... thank you ...
Wayne RoderickN/a
David GilbertSusan was a pleasure to deal with. She was helpful and accommodating. I recommend this location.
Ken NaylorSusan was very helpful
Steven FrySusan went above and beyond and even waited for me on a Saturday night to help me unhook the trailer.
Vanessa GartnerExcellent care and support from Susan and the staff
Katherine RitchieSusan is the best. Friendly,knowledgeable, and very efficient. Would recommend her to anyone.
BARRY W ADDISONAlways fast and helpful!
MIKE ADAMSexcellent experence
Brian MacLeanVery helpful and courteous as well.
Robert ColemanEasy to get to and always has what we need.
Christine JonesExcellent customer service for drop off.
Paul MasonThe person we dealt with wasn't 100% polite. Granted, we didn't have the information in the application correct. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need and they are usually very flexible and accommodating.
Christine JonesThe person we dealt with was not 100% polite. Granted, we didn't have the information correct in the application. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need, the people are usually flexible and accommodating.
Christine Jones100% diferent from the pick up point.
mike leeNothing !! They were very helpful and informative
Kevin GeddesExcellent service.if its 5 star i will give 6 star.very well maintained
mohammad qureshiGreat customer service.
Auralee BroughtonSusan is knowledgeable and quite helpful when renting and hooking up the trailer. She made sure I was aware of how to properly close the doors and secure them. She explained the breaking system and checked all lights functioning. The trailer was perfect for my move and was in excellent condition and clean. I look forward to renting equipment from her in the near future.
Gordon GleasonVery pleasant and very helpful.I would definitely recommend this location of business.
Bob MartinAwesome people. Service above and beyond. Highly recommend!
Jill Baxterno improvements needed
Peter YanthaService very good and personnel very helpful!
mike sigsworthVery friendly a clean happy atmosphere
David GodinSusan was awesome to deal with! Because I got redirected at the last minute from my initial pick up location and had to drive 140 kilometers out of my, she agreed to stay open 3 hours later than normal on a Friday night !! This kind of customer service is hard to find these days and I really appreciated it !
Kevin MaherGreat service! Very accommodating and friendly service. Will be back to this location for all my Uhaul needs! Thank you!!
Michael CarsonUhaul moved our original pick up to this location. It was one hour from our destination. This meant we had a 2 hour drive on top of the 4 hours we needed to get get home. We arranged a train ride to Fallowfield from Toronto which made us very late leaving Ottawa. 2 hours later than plan. We would have paid extra to have the truck in the original location if we knew. This was highly inconvenient coming from Toronto.
Kimberley HardingKeep on doing what you are doing. Stay awesome.
Leighton BeacockThe lady was most pleasant and knowledgeable. To be honest. Don’t try to improve this location, copy it. Thx.
Daniel FitzgeraldNothing to Improve on at this location. Everything was excellent.
Shawna BakerTrailer jack was left in discussed location as business was closed upon returning the trailer. Much appreciated.
Yvon Gagnierthe office space is very cluttered and disorganized not very welcoming, may tidy up the clutter
Joan BergerThe staff was awesome
Andrea Criggerthe truck was not as I clean I would have liked. The windshield wiper blades were in very poor shape for winter driving...the service was excellent though if I had tried the wipers before I left I would have went in and said something
Tina DupuisSue was extremely helpful and I am very happy with her attitude and attention to make my move as easy as possible Kudos to Sue I will definitely see her again 😁🤙
richard mercerWipers are getting old
Christophe SauveTerry was great to deal with
Susan DixonI was served in a timely manner for my pickup. I really appreciate my UHaul receptionist who remedied an issue online where it was saying I only had the truck for 1 day instead of two. It was a good experience overall and I’ll definitely come back!
Benjamin FoleyExcellent customer service Wouldn't recommend anywhere else but here
ADAMJOSEPHJ GILCHRISTNothing to do but keep up the good work! Friendly helpful staff! Would recommend this outlet to anyone who needs help with a move!
Kevin McWadeDolly had no lights . Straps were worn with numerous holes in them. Ratchets had to be retightened regularly . Destination dealer was shocked at condition of unit , deemed it unfit for use .
William MACpHEECentre closed when I dropped off
Scott Thompson