Customer Reviews for Renfrew Self Storage
(U-Haul Neighborhood Dealer)

391 reviews

1558 Hwy 60   Renfrew, ON K7V3Z6

(613) 742-6787

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: 9:00 am - 2:30 pm

Services at this Location:

Contact Us

(613) 742-6787

1558 Hwy 60
Renfrew, ON K7V3Z6

Services at this Location:

Office Hours

  • Mon-Thur: 8:30 am–4:30 pm
  • Fri: 8:30 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: 9:00 am - 2:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

PETERJ LININGER 
Rating:
4.0

Customer did not leave a comment.

Jordan Riopelle 
Rating:
5.0

Customer did not leave a comment.

Patrick McWeeney 
Rating:
5.0

Customer did not leave a comment.

Joan Berger 
Rating:
5.0

Customer did not leave a comment.

Young Kim 
Rating:
5.0

Susan and Laurie made it easy.

Craig Wright 
Rating:
4.0

Friendly, courteous staff, she was very knowlegable, and knew exactly all the info on the equipment…. Its nice to deal with someone who knows the products inside and out….. I would reccomend this business to anyone….

Mai Smith 
Rating:
5.0

The customer service was great! Susan took care of all my needs, the process was smooth and well coordinated from my U-Haul rental to my storage needs.

ASHLEYMAE HENRY 
Rating:
5.0

Our customer service was excellant. The staff are friendly & very helpful with all our questions. Overall we had a great experience. Thank you

Jeffrey Pelletier 
Rating:
5.0

Customer did not leave a comment.

GERALD SHANNON 
Rating:
5.0

Customer did not leave a comment.

Jean-Claude Rivest 
Rating:
5.0

Customer did not leave a comment.

Randy Gay 
Rating:
5.0

Very friendly and easy going. Will be back

DANNY LYNCH 
Rating:
5.0

Customer did not leave a comment.

Peter Antonucci 
Rating:
5.0

Great service on the telephone, pick-up, drop-off and telephone follow-ups Thank you.

Viresh Fernando 
Rating:
5.0

Solar light for inside the trailer would be nice. Other than that.... very happy with uhaul and this location. Thank you!

Shawn O'Hara 
Rating:
5.0

Nothing that I can think of ... doing a good job and I will be using your services again ... thank you ...

Wayne Roderick 
Rating:
4.0

N/a

David Gilbert 
Rating:
5.0

Customer did not leave a comment.

Mike Fischer 
Rating:
5.0

Susan was a pleasure to deal with. She was helpful and accommodating. I recommend this location.

Ken Naylor 
Rating:
5.0

Susan was very helpful

Steven Fry 
Rating:
5.0

Customer did not leave a comment.

Alexis Parachoniak 
Rating:
5.0

Susan went above and beyond and even waited for me on a Saturday night to help me unhook the trailer.

Vanessa Gartner 
Rating:
5.0

Customer did not leave a comment.

Carly Campbell 
Rating:
5.0

Customer did not leave a comment.

Robert Masson 
Rating:
5.0

Excellent care and support from Susan and the staff

Katherine Ritchie 
Rating:
5.0

Customer did not leave a comment.

Richard Norman 
Rating:
5.0

Customer did not leave a comment.

Wallace Hollett 
Rating:
5.0

Susan is the best. Friendly,knowledgeable, and very efficient. Would recommend her to anyone.

BARRY W ADDISON 
Rating:
5.0

Always fast and helpful!

MIKE ADAMS 
Rating:
5.0

excellent experence

Brian MacLean 
Rating:
5.0

Very helpful and courteous as well.

Robert Coleman 
Rating:
2.0

Customer did not leave a comment.

David Briscoe 
Rating:
5.0

Customer did not leave a comment.

Dwaine OGrady 
Rating:
5.0

Customer did not leave a comment.

Christine Jones 
Rating:
4.0

Customer did not leave a comment.

evert schaap 
Rating:
5.0

Customer did not leave a comment.

Duane Horst 
Rating:
5.0

Easy to get to and always has what we need.

Christine Jones 
Rating:
4.0

Excellent customer service for drop off.

Paul Mason 
Rating:
5.0

Customer did not leave a comment.

Christine Jones 
Rating:
3.0

Customer did not leave a comment.

Brenda Crigger 
Rating:
4.0

The person we dealt with wasn't 100% polite. Granted, we didn't have the information in the application correct. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need and they are usually very flexible and accommodating.

Christine Jones 
Rating:
4.0

The person we dealt with was not 100% polite. Granted, we didn't have the information correct in the application. But you can't call a customer 'an idiot'. Other than this one situation, we are very happy with this location. They always have what we need, the people are usually flexible and accommodating.

Christine Jones 
Rating:
5.0

100% diferent from the pick up point.

mike lee 
Rating:
5.0

Customer did not leave a comment.

Robert Coleman 
Rating:
5.0

Customer did not leave a comment.

Jason Tucker 
Rating:
5.0

Nothing !! They were very helpful and informative

Kevin Geddes 
Rating:
5.0

Customer did not leave a comment.

Cheryl Bigelow 
Rating:
4.0

Customer did not leave a comment.

John McMaster 
Rating:
5.0

Excellent service.if its 5 star i will give 6 star.very well maintained

mohammad qureshi 
Rating:
5.0

Customer did not leave a comment.

vernon helm 
Rating:
5.0

Great customer service.

Auralee Broughton 
Rating:
4.0

Customer did not leave a comment.

Kevin Adam 
Rating:
5.0

Susan is knowledgeable and quite helpful when renting and hooking up the trailer. She made sure I was aware of how to properly close the doors and secure them. She explained the breaking system and checked all lights functioning. The trailer was perfect for my move and was in excellent condition and clean. I look forward to renting equipment from her in the near future.

Gordon Gleason 
Rating:
5.0

Customer did not leave a comment.

Christine Jones 
Rating:
5.0

Customer did not leave a comment.

Kelvin Stanke 
Rating:
5.0

Very pleasant and very helpful.I would definitely recommend this location of business.

Bob Martin 
Rating:
5.0

Awesome people. Service above and beyond. Highly recommend!

Jill Baxter 
Rating:
5.0

Customer did not leave a comment.

JOHN OGORMAN 
Rating:
5.0

no improvements needed

Peter Yantha 
Rating:
5.0

Service very good and personnel very helpful!

mike sigsworth 
Rating:
5.0

Very friendly a clean happy atmosphere

David Godin 
Rating:
5.0

Customer did not leave a comment.

Charles Wheeler 
Rating:
5.0

Customer did not leave a comment.

Kevin Smith 
Rating:
5.0

Susan was awesome to deal with! Because I got redirected at the last minute from my initial pick up location and had to drive 140 kilometers out of my, she agreed to stay open 3 hours later than normal on a Friday night !! This kind of customer service is hard to find these days and I really appreciated it !

Kevin Maher 
Rating:
5.0

Customer did not leave a comment.

Randy Wheeler 
Rating:
5.0

Customer did not leave a comment.

Greg Milsom 
Rating:
5.0

Customer did not leave a comment.

Bitty Parsons 
Rating:
5.0

Great service! Very accommodating and friendly service. Will be back to this location for all my Uhaul needs! Thank you!!

Michael Carson 
Rating:
5.0

Uhaul moved our original pick up to this location. It was one hour from our destination. This meant we had a 2 hour drive on top of the 4 hours we needed to get get home. We arranged a train ride to Fallowfield from Toronto which made us very late leaving Ottawa. 2 hours later than plan. We would have paid extra to have the truck in the original location if we knew. This was highly inconvenient coming from Toronto.

Kimberley Harding 
Rating:
5.0

Customer did not leave a comment.

Betty Hazen 
Rating:
5.0

Keep on doing what you are doing. Stay awesome.

Leighton Beacock 
Rating:
3.0

Customer did not leave a comment.

Bill MACpHEE 
Rating:
5.0

The lady was most pleasant and knowledgeable. To be honest. Don’t try to improve this location, copy it. Thx.

Daniel Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Ken Naylor 
Rating:
5.0

Customer did not leave a comment.

abel padioan 
Rating:
5.0

Nothing to Improve on at this location. Everything was excellent.

Shawna Baker 
Rating:
4.0

Trailer jack was left in discussed location as business was closed upon returning the trailer. Much appreciated.

Yvon Gagnier 
Rating:
5.0

Customer did not leave a comment.

TIM ANGUS 
Rating:
2.0

Customer did not leave a comment.

Lori Lawford 
Rating:
3.0

the office space is very cluttered and disorganized not very welcoming, may tidy up the clutter

Joan Berger 
Rating:
5.0

The staff was awesome

Andrea Crigger 
Rating:
5.0

Customer did not leave a comment.

Alan Abraham 
Rating:
5.0

Customer did not leave a comment.

Andrew Weldon 
Rating:
5.0

the truck was not as I clean I would have liked. The windshield wiper blades were in very poor shape for winter driving...the service was excellent though if I had tried the wipers before I left I would have went in and said something

Tina Dupuis 
Rating:
5.0

Sue was extremely helpful and I am very happy with her attitude and attention to make my move as easy as possible Kudos to Sue I will definitely see her again 😁🤙

richard mercer 
Rating:
5.0

Wipers are getting old

Christophe Sauve 
Rating:
5.0

Customer did not leave a comment.

Abigail Eady 
Rating:
3.0

Customer did not leave a comment.

Leanne McDonald 
Rating:
5.0

Customer did not leave a comment.

Michael Peters 
Rating:
5.0

Terry was great to deal with

Susan Dixon 
Rating:
5.0

I was served in a timely manner for my pickup. I really appreciate my UHaul receptionist who remedied an issue online where it was saying I only had the truck for 1 day instead of two. It was a good experience overall and I’ll definitely come back!

Benjamin Foley 
Rating:
5.0

Customer did not leave a comment.

Sahibdeep Doad 
Rating:
5.0

Excellent customer service Wouldn't recommend anywhere else but here

ADAMJOSEPHJ GILCHRIST 
Rating:
5.0

Customer did not leave a comment.

Alan Steinke 
Rating:
5.0

Nothing to do but keep up the good work! Friendly helpful staff! Would recommend this outlet to anyone who needs help with a move!

Kevin McWade 
Rating:
1.0

Dolly had no lights . Straps were worn with numerous holes in them. Ratchets had to be retightened regularly . Destination dealer was shocked at condition of unit , deemed it unfit for use .

William MACpHEE 
Rating:
5.0

Customer did not leave a comment.

Joe Walsh 
Rating:
3.0

Centre closed when I dropped off

Scott Thompson 
Rating:
3.0

Customer did not leave a comment.

Brian Hamilton 
No reviews have been submitted for this location.

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