Comentarios de los clientes para Renfrew Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Renfrew Self Storage

Clasificación general:

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KURTH J.
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Susan at this office was exceptionally helpful in arranging this rental. I would commend her for efficiency and courteous service!!!

S-MICHAEL M.
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El cliente no dejó un comentario.

ROBERTR G.
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Very professional and friendly

Liam I.
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Customer service was outstanding. Thanks for making our move seamless.

JANEM F.
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El cliente no dejó un comentario.

joseph P.
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El cliente no dejó un comentario.

TRAVISS E L.
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El cliente no dejó un comentario.

M-GREGORY M.
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Very helpful and professional representative.

John T.
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Faster check in and check out

JOHN M.
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Very willing to help out and achieve my goal.

BARRYW A.
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Susan was great and very helpful. I would recommend her to anyone.

Aaron B.
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Sue was amazing! Excellent care!

GLENSTUART H.
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Susan, the Service Representative was excellent. She was friendly, accommodating and timely in her response to me. She made me feel confident that there weren't going to be any issues in picking the trailer up at her location. Wonderful job.

RODERICR B.
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El cliente no dejó un comentario.

eddie M.
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I rate this Renfrew location as great, however the Arnprior location was awful! I had reserved my 6x12 trailer a month ahead to be sure I had that particular trailer for my mother's move. I get a phone call from UHaul 2 nights before my reservation stating that They will not have my trailer at my desired location. Uhaul gave me no compensation whatsoever even though now I had to drive an extra 25 min each way to pick up the trailer in Renfrew. I said not much point making a reservation. Bottom line when I called Arnprior location to see if there was a mistake from the corporate, they said no and there wa nothing they could do. Awful Uhaul experience !

Heather S.
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El cliente no dejó un comentario.

Joe C.
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El cliente no dejó un comentario.

Karen B.
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El cliente no dejó un comentario.

Maryanne L.
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Everything was great. The ladies were very helpful, professional and knowledgeable

Wes P.
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Susan was awesome

William M.
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El cliente no dejó un comentario.

scott H.
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The staff member that served us was amazing , gray sense of humour and very helpful. Nothing to improve as far as customer service.

Roger B.
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Little pricey to go into Ottawa and back no stops.

MRMICHELLE C.
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Awesome people to deal with

Marcel K.
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She was very friendly to talk to and explained everything properly, gave me the exact prices for the rental. Would recommend this place.

James L.
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El cliente no dejó un comentario.

Kenneth M.
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Worst experience with uhaul in my life

William M.
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El cliente no dejó un comentario.

NORMANE B.
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El cliente no dejó un comentario.

Carolyn P.
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Carol Ann and Susan were phenomenal! Both ladies were friendly, kind and knowledgeable. They worked with me to meet the needs I had and everything went perfectly! I highly recommend that if you need to move, these are the people you need to contact. You won't be disappointed!

Mark S.
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El cliente no dejó un comentario.

Mark S.
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El cliente no dejó un comentario.

JOSHUA S.
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El cliente no dejó un comentario.

Joshua S.
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El cliente no dejó un comentario.

Andrew F.
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El cliente no dejó un comentario.

Terry D.
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El cliente no dejó un comentario.

Andrew F.
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El cliente no dejó un comentario.

Rachel V.
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El cliente no dejó un comentario.

RHONDA M.
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El cliente no dejó un comentario.

Rick T.
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Well for one you can be honest with the rental rate. When I booked it on line it was $19.95/day then I get the bill and I'm charged $89/day . Just wondering why and not very happy about it but I cant do much since you have already charged my card.

Jeffrey N.
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El cliente no dejó un comentario.

MIKE M.
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El cliente no dejó un comentario.

Dianne W.
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Everyone is so helpful and friendly got to love small town hospitality.

Bob G.
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OMG where do I start? Carol Ann, you are a savior. Two elderly people moving west and not sure how much stuff we had to fill a truck, so she arranged for a 26 footer first. We were very optimistic that would be enough. So we bought a few large tv boxes, a couple of picture/mirror boxes and set the date to pick up the big truck, exchanged pleasantries and see ya later. The due date to be out of our house was fast approaching so we decided to pick up the truck 2 days earlier so we could have more time to pack it. Thank God we did. The 26 foot truck was not enough. So my husband quickly on the phone again to Carol Ann and organized a second truck 20 foot and car hauler (which we originally thought we wanted, then thought we didn't need it, but well we did). During this whole process, we are practicing social distancing and Carol Ann remained funny, engaging and such a pleasure to deal with in a very trying time for us. So long story short, I cannot say enough good things about Carol Ann and how she helped us navigate the needs we had to make this move possible, she helped reduce our stress, she gave great advice, and she was so on top of it all, no glitches. Thank you Carol Ann, you rock. Bob and Val.

Cindy G.
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El cliente no dejó un comentario.

Dianne W.
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El cliente no dejó un comentario.

Maurice G.
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El cliente no dejó un comentario.

Marc J.
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El cliente no dejó un comentario.

Frank Martin B.
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Nice people to work with. Thanks again

Dawna M.
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El cliente no dejó un comentario.

Kim C.
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El cliente no dejó un comentario.

jeff B.
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El cliente no dejó un comentario.

Kathleen M.
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The customer service was excellent. Friendly and extremely helpful

Wayne M.
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All staff at the Renfrew location and on the phone were very helpful. The truck was in very good condition. Thanks to all

DAVID C.
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everything was perfect as is

Gregory L.
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The service was excellent.

Madeleine L.
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Fast friendly service, knowledgeable and very helpful.

Stephanie V.
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even though the sign told me not to, i parked on the grass. it was dark and i didn't see the sign until i dropped off the keys in the box. so sorry about that. the site is large and extremely easy to access, with tons of parking. perfect drop off spot. and the staff did my final truck check for me; this was much appreciated.

Angele L.
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Where the storage location near the main entrance a customer left free junk outside. Pictures and stuff were flying everywhere. Should donate the stuff

Robert D.
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I appreciated the easy reservation and customer conscious individual that helped get me going. Any time I require a rental I will use this location. Well done.

Dayn S.
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Start the cars with a full tank of gas

frederick F.
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El cliente no dejó un comentario.

don L.
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El cliente no dejó un comentario.

MIKE A.
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Fast service friendly staff.

RANDY Y.
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El cliente no dejó un comentario.

Eric O.
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El cliente no dejó un comentario.

John S.
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Excellent

Murray D.
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Customer service was excellent

Mario L.
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The key did not open driver door. Had to use passenger door to unlock. Last minute change in time and location for pick was not acceptable given we had a 7 hour drive to destination. What is the point to make a reservation 3 months in advance?

Ted M.
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El cliente no dejó un comentario.

CHRIS NEEDHAM - D.
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El cliente no dejó un comentario.

Louis-Paul O.
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All was good

Scott B.
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El cliente no dejó un comentario.

Christina R.
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Very accommodating the owner came in on her day off to make sure we had the truck for the time we needed.I found both the lady's very friendly and great customer service! Great job you two.

michel L.
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El cliente no dejó un comentario.

Philip C.
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Lower the overall price?

Clare A.
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Both ladies are so polite and easy to work with. It was a joy to 'shop' there.

Devon B.
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El cliente no dejó un comentario.

David P.
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El cliente no dejó un comentario.

JOHN B.
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Staff were polite and helpful but owner rude

Brian B.
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Friendly and helpful as well as flexible.

michel L.
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El cliente no dejó un comentario.

jason L.
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El cliente no dejó un comentario.

Brent B.
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Sue at the counter was very friendly and knowledgeable. A pleasure to deal with. Will be back when I need to rent again

carol B.
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El cliente no dejó un comentario.

Chris T.
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Stay open later in the day

Doug K.
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The office is used for a number of businesses it's layout could be better organized.

Kyle H.
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The Uhaul app was not working properly and was stuck at the "finding location" part of the 24hr check in process (yes, my location services and data were working properly). Luckily, the lady who served me that day was in the office on a holiday and attended to me and got me on the road quickly with no headaches. Hopefully, this message reaches her so that she knows how appreciated her efforts were that day. Thank you very, very much for going above and beyond on a stat holiday. Highly recommended and deserves a raise. :)

Carissa S.
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El cliente no dejó un comentario.

Tyler K.
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Firstly, We live in Petawawa and the truck we rented had broken down, which happens but we werent notiftied and then scrambled the day before our move when we ourselves found out. Then we rented from pembroke and thought everything was okay. Next day they were suppose to be open 7am-8am but werent. Had to drive almost an hour out of our way paying probably an extra 40 bucks plus the one way fee. Then we get there and the lady makes it seem like we are stealing her first born child because and I quote " This is our only 26" left...oh my god...are we going to have to go pickup trucks". Honestly did not have a good time and spent twice the amount of money I should have because of the whole ordeal. I honestly have more points about things but I think this is long enough.

bob H.
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El cliente no dejó un comentario.

Kevin M.
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Carol Ann was the associate helping us who was so friendly and fun. She obviously cared about providing us with exceptional service and as we just moved to town we couldn't have had a better experience. Carol Ann went so far as to give our two little boys freezies; This made the whole day better for them too. They beamed because of her!! She should be recognized for going above and beyond in providing us with such exceptional customer service that we would HIGHLY recommend the Renfrew hwy 60 location because of her!!!

William M.
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El cliente no dejó un comentario.

john C.
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El cliente no dejó un comentario.

Tyler N.
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I have never been more upset with a company than I was with uhaul. I was given a confirmation email of time and pick up arnprior at 9:30am. We get to arnprior location only to find out there was a confusion on uhauls end and have to pick it up in renfrew Get to renfrew and the lady who was completely rude, informed us that our truck wasn't available untill 3. She made inappropriate remarks, and was completely unprofessional. She threw a number at us and informed us that “maybe” they could help They had one truck available across town a larger truck then we had booked .... a 26 footer instead of a 15 foot OK we drive across town, get in line and we are informed they just gave away our truck ..... we waited an hour and we finally get a 20 footer We explain we shouldn't have to pay extra for the larger truck and the extra miles The associate then tells us point blank “we don't have to give you a truck at all we don't work off commission and I don't care “ The lack of professionalism is amazing , not one person from uhaul took responsibility for The company's mistake !

Laurie F.
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El cliente no dejó un comentario.

Brian D.
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We reserved and had confirmation of a pick up location close to my destination, then was told that it wasn't available after we received the confirmation. We then had to drive an hour out of our way twice to pick up a trailer. The light cable was ripped off and I had to repair it on site so I could use it or I would of had to drive another hour to get another trailer. Upon drop off they arranged for us to drop off in a very conviennent place close to my destination, wrong again the place they suggested and arranged was not up and running yet so I had to drive another hour there and back to drop off the trailer. However the gentleman at the Fredericton u haul was great.

Julie H.
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El cliente no dejó un comentario.

Jeff B.
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El cliente no dejó un comentario.

Tom W.
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El cliente no dejó un comentario.

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