Britney is awesome and always accommodating. That's the only reason I come to this location.
RAY P
Customer Reviews for Reliable Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything went smoothly, Brittany was professional and helpful, explained everything, and it was a great experience
Karl GThey were great!
TODD GHardly any room to park 10ft truck outside business hours without blocking access to the office and gate, so we parked on the grass.. Street leading to location is completely torn up and muddy - not the fault of Reliable Storage, but I wouldn’t recommend this location until the street is finished.
Kirk NI can't think of anything. You went over everything that I needed to know and if I didn't understand you did a awesome job explaining it to me. I will recommend your company to everyone. Thank you for the GREAT SERVICE!!!
BRENDA LThe location was old and starting to look run down. Everything was unkept. The trailer needs new tires, the door needs to be lubed. Had to find a new power cable as the one it came with was damaged. Logo is very faded.
ROBERT WGreat service
JACK KWe requested a package of blankets, as it turned out, we didn't need them or use them. Upon returning the equipment, we notified the location w/phone voicemail and spoke directly to an employee requesting the $5.00 refund. But, they did not comply nor did they call explaining why a refund could not be given. In my book that is very poor customer service. The blankets were returned as they were given, unused and in the same packaging. Leaving no reason why we could not receive the credit.
Toni AExtraordinario servicio al cliente
ERIC DKeep up the great work
RODOLFO RI was very satisfied with the facility with the exception of staff being available when I first was attempting to rent a storage unit. Once I was able to connect with a staff member, they were accommodating and worked to provide amicable solutions to ensure costumer satisfaction. This was greatly appreciated. Overall, I would recommend this facility to others, and will return in the future should I have a need for a storage unit.
KEVIN M | Overall ExperienceEasy pickup and very helpful staff
David WAgent was courteous and very helpful!! Everything was as promised!! Will do business again and highly recommend to others!!
MICHELLE FNice people
RAYMOND SAlways friendly and helpfull
Chris JAlways a good experience at this location. Fast and easy process.
DOUGLAS MCan't think of anything. Online reservation was easy. Truck was available and ready to go at the time I reserved. Can't really ask for anything more.
Michael CNothing. Everything was smooth and easy.
JON DVery knowledgeable and informative. Was quite impressed with her positive attitude which you don't see all of the time.
ROBERT RGreat customer service. I was very please on how fast it was to rent the trailer, and the assistance I received hooking up. Great overall experience.
DOUGLAS MNothing I can see. Everything went smoothly. Year's ago I used this facility quite a bit, and they would always go out of their way to make sure I had a van for show day. Thanks again!!
JOHN SEmployees very helpful and friendly. Would definitely recommend this location
CARLOS BSmoothest transaction ever! Really happy and will use this service again
JESSE BSomeone took the time to write a long paragraph of location of truck. Was completely wrong and wasted time. Then the app wouldn't process the I have my keys tab. I refresh page. It logged me out then when I logged in my only option was return truck. Called and was sent a link and blah. It wasted 35 mins in all by the time I left the lot. Like I seriously was about to just cancel the whole thing. Terrible experience
Jon eThe service at Reliable Storage was excellent. The staff members were extremely friendly and helpful. I highly recommend them.
James FIt isn't the locations fault, trucks in 2024 should have Cruise control.
CHAD SBree was SO helpful in providing info on a UHaul location that installs hitches, and she was very warm and welcoming.
RONLD GNothing extra! Brie was very pleasant and treated my rental with care and expediency! ¡Gracias!
JOSEPH KThe people were great.The office is kind of a dumpy little place and parking is very inadequate.Otherwise it went well
ARTUR SSuper friendly staff; efficient pick-up/drop-off; no hassles. This has been our easiest U-Haul experience and favorite location!
Suzanne DThey didn't have the moving blankets or dollies that I ordered online. Should not show that if they don't have at facility.
Susan OThe girl.on the front is always super helpful and makes my rental easy and love coming back here every time I need one .
Isamel GAwesome people to deal with.
Steve BI had an amazing experience with U-Haul's customer service! From start to finish, the representatives were incredibly helpful and friendly. They assisted me in choosing the right truck size, answered all my questions promptly, and even accommodated a last-minute change in my reservation without any hassle. The pickup and drop-off process was smooth, thanks to their efficient service. I highly recommend U-Haul for their outstanding customer support and reliability!
MAYRA JBrittany was very knowledgeable and helpful! Keep up the good work
Michael NCertainly! Here's a glowing review for U-Haul: "U-Haul has become my go-to for trailer rentals every week, and I can't say enough about their fantastic service! The trailers are always clean, well-maintained, and ready to go whenever I need them. What truly sets U-Haul apart is their outstanding customer service. Every interaction, whether in person or over the phone, has been met with professionalism, kindness, and a genuine willingness to help. They make the rental process smooth and stress-free, which is invaluable to me. Thank you, U-Haul, for consistently delivering top-notch service and making my trailer rental experience exceptional!"
MAYRA JVery respectful and helpful! Best U-haul location!
Dan BWasn't explained to on how to return rental. Didn't know what to do except drop off keys in mailbox. Nobody opened any doors for us to talk to them and be told what to do. I've had a rental truck before from U-HAUL where they said we could just drop off keys and truck in front but now i have to pay a $51 fine. Nice.
haley aI had two rentals from this location on June 29, 2024. The first rental I had was for 50 chairs and 5 tables. I was shocked upon arrival to the facility at the condition of the chairs and tables, as they were dirty with stains and cob webs all over them. I spent over a half hour having to scrub and rinse off each chair and table to be presentable for use at our backyard party. I have rented equipment from them before, but never experienced anything like this. The truck rental was fine as the vehicle was clean, ready and performed well.
Robert RVery helpful staff and well maintained equipment. I highly recommend!
Bartosz CAll is good.
Willie GExcellent people to work with. WAY better than dealing with the call center idiots.
Joe MI had issues with returning the truck using the app on the phone . I had to verify calling uhaul customer service the next day that truck was returned . The app did work it just never gave me any confirmation or receipt. Overall very good experience. Gracias
Robert YVery helpful staff bends over backwards to make everything easy
John VVery sweet nice agent.
John DThese guys are great to work with. My third time using them and I'm sure it will not be the last
Jackie MThe manager Brittany and her lead were amazing at this location. They made sure everything was best setup for my rental. Not enough great words for these strong women.
RAMON BLove this place to rent a uhaul ,the girl that is on front desk she is super helpful all the time and make things easier .
Isamel GGreat service
DANIEL HFriendly, available and helpful.
Mike SBri the manager was very helpful and pleasant to work with.
Lisa LAlmost always use this location. Always have a great selection of trailers for rent.
Todd CYour app needs some work. Couldn't connect with the app though location services were on and permissions were given to the app. To ensure it wasn't just me, we tried with my son's phone. Ultimately, I connected via the website. I then had issues uploading a picture. Customer service was able to help. It shouldn't take 40 minutes to check in.
Jeff BThis has been the best place I've been to in a long time ,the customer service is excelent , my favorite place now ,will keep on doing bussines here 👍
Isamel GThe lady was so very nice , an always had a smile an went.out of her way to help me , will definately go back to her for help an a truck,
BILL LNothing that I can think of.
BRIAN LThe trailer ramps were not secure. They kept wanting to fly out. The ramp also wouldn't stop as they normally do and just fell on the floor when pulling them out to unload the car. Thankfully I wasn't going far or this would have been a major inconvenience on top of the hazard it was. Location was good and easy as far as pick up/customer service went.
Juliette HI rented furniture pads and was charged for them. Upon arrival found back of truck open and there were no furniture pads.
Sheren AI appreciate the staff for being honest, patient and kind. They are owners who understand. Not just staff. That makes a huge difference when you're in a position to need understanding and empathy.
Jade C | Overall ExperienceI appreciated being able to come and go with my unit no matter the time, and this unit helped me shelter my belongings until I was able to find a place of my own. Thank you very much for your kindness with any questions asked and always being able to provide and accurate answer.
Jessica V | Overall ExperienceBrittney is always so helpful and nice to our family. She's very professional and is always willing to listen and help. We have recommended this storage place to many family members. Thank you Britney for all you do. We appreciate you.
John F | Overall ExperienceThe lady who works here is clearly a hard working woman. She was always very polite, helpful, and knowledgeable. Would use again if I had storage needs.
Paige D | Overall ExperienceWe had a great experience with Reliable Storage and will use again if we ever need storage in the future.
Nathan B | Overall ExperienceI was at this location for nearly 10 years and found it to be extremely secured, and the staff very helpful and friendly.
JULIUS M | Overall ExperienceWe have had a unit here for years. Manager is super friendly and helpful. Great place to store your excess "stuff"!
FRANK V | Overall ExperienceThe storage unit was clean. The staff is very friendly and helpful. The paved roads have several very large pot holes and areas that have sunken in. Needs paving work bad.
John F | Overall ExperienceStaff was great and wish more were like them.
Bruce M | Overall ExperienceAwesome
EDWARD B | Overall ExperienceBrittany was great to work with.
Theresa T | Overall ExperienceVery nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone
Lorena L | Overall ExperienceThe location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available
Fred E | Overall Experiencefine.previous to making reservation over the phone, went to location only to find it was closed during open hours, otherwise, service was fine both on the phone and at storage.
Privacy R | First ImpressionsOverall, excellent! Brittany was very helpful in setting up over the phone and in person. The unit was available and fit my needs. Gracias.
Privacy R | First ImpressionsEven though we did not need the storage area at this time the personnel at this facility have always been very helpful and provide excellent service. Would recommend this facility. Thanks.
Privacy R | First ImpressionsVery friendly helpful.
Privacy R | First Impressions