Comentarios del cliente para Reliable Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Reliable Storage

Grado total:

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Terra K. en

Grado:

I initially made a reservation for the Channahon location. When we got to the truck, the keypad was very difficult to open. Customer service representative told us on the phone that most families have difficulty opening the lock pad. We tried opening the lock pad for 15 minutes before deciding to cancel that reservation and pick up a truck at the Shorewood location. I have never used U-Haul prior to this experience, and I was very disappointed in the difficulty of the keypad because the keypad in the video is different and seems easy to open. Also I was surprised that the customer service representative on the phone admitted to many families having this same difficulty, yet it seems that nothing has changed. I would not recommend picking up a truck on the weekend with out an attendant present. Also I feel that the keypad should be changed if many families had the same issue that I had on the day I was moving. The inconvenience left us running two hours behind schedule. Luckily, there was a truck available at the Shorewood location or else we would have had to cancel the move and reschedule to another weekend. The front desk staff at the Shorewood location was very helpful and saved my moving day!!

Jeffrey H. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Jeffrey H. en

Grado:

El cliente no dejó un comentario.

John Z. en

Grado:

Thus location has the friendliest staff

Daniel M. en

Grado:

El cliente no dejó un comentario.

Brian V. en

Grado:

El cliente no dejó un comentario.

Richard G. en

Grado:

El cliente no dejó un comentario.

William K. en

Grado:

My experience was excellent. I wouldn't change a thing. Keep doing exactly what you're doing.

Thomas S. en

Grado:

The truck struggled in lower gears, it wasn’t running well. Fine at higher speeds. Even when the truck was empty!

Danielle H. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

VON S. en

Grado:

El cliente no dejó un comentario.

Donald S. en

Grado:

El cliente no dejó un comentario.

Emily C. en

Grado:

It would be nice if there was indication as to where customers should park. The cul de sac location was a little awkward and left us unsure if we were allowed to park where we did.

John Z. en

Grado:

Brittany was a great person to do business with

Grafton Y. en

Grado:

El cliente no dejó un comentario.

Laparis T. en

Grado:

Have alive person to speak with.

Donald P. en

Grado:

El cliente no dejó un comentario.

Eric H. en

Grado:

Great staff. Very friendly.

Simon C. en

Grado:

El cliente no dejó un comentario.

Brian T. en

Grado:

El cliente no dejó un comentario.

Ronald C. en

Grado:

Very friendly staff and owner.

CombatVetsRUs R. en

Grado:

Excellent dealer and will continue to use them exclusively !

PHILIP C. en

Grado:

Thank you.

Scott W. en

Grado:

El cliente no dejó un comentario.

Jyme R. en

Grado:

Nothing!!

Deborah S. en

Grado:

Brittney, the Manager at this location, is always extremely helpful and very friendly. She is the reason we continue to support the Shorewood location.

Brian K. en

Grado:

El cliente no dejó un comentario.

Mark D. en

Grado:

the manager at this store was very helpful

Philip C. en

Grado:

El cliente no dejó un comentario.

Brian Z. en

Grado:

El cliente no dejó un comentario.

Ricardo G. en

Grado:

There is no room for improvement, office opened right on time and they were there at the moment when I returned the truck. They had the truch ready, no wating time

Jyme R. en

Grado:

Brittney was Awesome!! This was my very first time renting and I will do it again soon!! JYME

Marian R. en

Grado:

El cliente no dejó un comentario.

Karen I. en

Grado:

El cliente no dejó un comentario.

Cindy H. en

Grado:

El cliente no dejó un comentario.

DANIEL H. en

Grado:

Excellent service

Michael A. en

Grado:

I rent a lot of trailers from you all and I always try to go back to the same location because she does a great job

Susanne S. en

Grado:

We had a great experience! Brittany was extremely helpful and very welcoming. We will definitely use this location in the future.

Michael B. en

Grado:

El cliente no dejó un comentario.

tim B. en

Grado:

Really easy people to work with. Great value. Just remember to check your turn signals before you leave the facility.

joyce T. en

Grado:

Their computer system was out of service due to a cable being cut which also knocked out service to most of the businesses in town. While most business closed, the young lady was still able to accommodate us by taking the time to write down all pertinent information and sending us on our way. There are a lot of people who would have just told us they couldn't do anything about it but she went out of here way to help.

Sean G. en

Grado:

El cliente no dejó un comentario.

Anthony C. en

Grado:

El cliente no dejó un comentario.

Michael J. en

Grado:

El cliente no dejó un comentario.

John J. en

Grado:

This U-haul location always has what I'm looking for. They are courteous, prompt, & thorough. I would highly recommend them.

Mauricio O. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

The trailers are not organized. They are just kind of strewn around. The safety chains were too long and dragged on the ground. When I got home I had to shorten them before I could leave on my trip. I think the female attendant should have taken care of this. I didnt need the round to 4 pin adapter they sold me. They should have known this since i filled out the type of vehicle i filled out on line.

Dean S. en

Grado:

El cliente no dejó un comentario.

BETH W. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

Very pleasant, Helped us get a truck the day of & it was an easy process. Thanks.

Dana G. en

Grado:

El cliente no dejó un comentario.

Dana G. en

Grado:

El cliente no dejó un comentario.

Dan S. en

Grado:

This location is top-notch In customer service. I’ve been renting trailers for years and I used to dread it. I would put a reservation in and find out a day before that the trailer wasn’t at the location. At this location they go out of their way to help, and they make it a pleasure to do business with them.

Eric B. en

Grado:

Excellent customer service. Don’t change a thing.

John J. en

Grado:

This is the 2nd time I've rented from here & will do so in the near future. Service is friendly & prompt, & they work with you depending on local & one way rentals. GREAT SERVICE!

Michael B. en

Grado:

Brittany, is a very hard working, and very helpful employee. I been a customer of hers for a long time, and she is so helpful.. As a customer point of view, when it comes down to it, for any questions about storage/rental equipment, or anything involving what she does, Brittany is the answer..

Kelly B. en

Grado:

I have rented from several other U hauls places in the area this is the best place to ever rent from. Customer service is outstanding!!!!

Michael L. en

Grado:

El cliente no dejó un comentario.

Douglas G. en

Grado:

El cliente no dejó un comentario.

Paul K. en

Grado:

El cliente no dejó un comentario.

Ronnie E. en

Grado:

Fast and friendly and knowledgable. zip in and zip out!

John M. en

Grado:

Brittany was very helpful and knowledgeable.

DAVID K. en

Grado:

I have at least three other uhaul stores closer to my house however the service and quality care of the equipment at this location is second to none if I need a truck or trailer I know I make one call and my needs are covered 5 star service every time

david M. en

Grado:

El cliente no dejó un comentario.

George B. en

Grado:

The experience with uhaul corporate and uhaul of Michigan City Indiana was the worst experience I have ever experienced. I booked a truck 24 hours before. Notified everyone what time I would be there and everyone had my contact info. I show up after a 2 hour car ride to get the vehicle and I was told that they didn’t have the booker vehicle available. Not once did anyone call me prior to tell me not to drive 2 hours for absolutely no reason. Then I was told the vehicle I could get is another hour plus away. No one seemed to care or give any effort what so ever to accommodate me or even offer genuine apology for my complete inconvenience. I would recommend absolutely no one to uhaul at all!!!

Bradley W. en

Grado:

El cliente no dejó un comentario.

John S. en

Grado:

Brittany is awesome. Been using this location for a few years to haul band equipment. They have always gone above and beyond to get me a that fits my needs. I highly recommend them. Thanks Brittany !!!

Jeff A. en

Grado:

El cliente no dejó un comentario.

Montague S. en

Grado:

El cliente no dejó un comentario.

Amy C. en

Grado:

El cliente no dejó un comentario.

Heather M. en

Grado:

Brittney Is wonderful! Have had 3 great experiences with her!

Nowell L. en

Grado:

Great experience. Customer service was excellent. It was further away than another supplier but would return to Shorewood just because of the friendly and helpful representatives!

David J. en

Grado:

Some undisclosed charges but otherwise everything ok

Anthony M. en

Grado:

Rachel was extremely helpful in getting us set up. Would very much recommend her to a friend.

Edward W. en

Grado:

El cliente no dejó un comentario.

Travis P. en

Grado:

I received excellent customer service! Brittany has a welcoming personality and made the process easy to understand!

Eric P. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

El cliente no dejó un comentario.

Marvin S. en

Grado:

El cliente no dejó un comentario.

Kendra R. en

Grado:

El cliente no dejó un comentario.

Cheryl A. en

Grado:

Very friendly and helpful

David M. en

Grado:

Brittany went above and beyond to help us when we were in a bind. She was professional, caring, and efficient in getting us on the road. Thank you!!!

Matthew M. en

Grado:

El cliente no dejó un comentario.

Shawanna P. en

Grado:

Brittany was a really nice lady and she did a wonderful job

Mark T. en

Grado:

El cliente no dejó un comentario.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Colette D. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

El cliente no dejó un comentario.

Rick A. en

Grado:

El cliente no dejó un comentario.

Jason I. en

Grado:

El cliente no dejó un comentario.

Joe G. en

Grado:

The truck was great. The appliance dollie needed to be straightened a little so it would slide underneath the appliances

Jorge M. en

Grado:

Brittany at reliable storage in shorewood il is the best super customer service!!!!! Thanks so much

Tyler R. en

Grado:

El cliente no dejó un comentario.

ERIC B. en

Grado:

Excellent, friendly service. Good inventory.

Todd C. en

Grado:

Everyone I dealt with was easy to work with and very friendly

Robert P. en

Grado:

El cliente no dejó un comentario.

Katherine B. en

Grado:

The person running this location went above and beyond to do a great job. She was extremely helpful!

David T. en

Grado:

5 stars all the way. Brittany was EXCELLENT. Very helpful and courteous. Thank you.

Theresa T. en

Grado:

Brittany was great to work with.

Lorena L. en

Grado:

Very nice people to do business with the office person was extremely nice and very knowledgeable yes I would 100% recommend the storage facility to anyone

Fred E. en

Grado:

The location was convenient to where we live. The staff was most helpful and friendly. I felt our belongings were protected in that the owner lives on site. Vehicles readily available