Customer Reviews for Redwater Esso
(U-Haul Neighborhood Dealer)

48 reviews

5809 48 Ave   Redwater, AB T0A2W0

(780) 942-2851

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 7 am–10 pm

Services at this Location:

Contact Us

(780) 942-2851

5809 48 Ave
Redwater, AB T0A2W0

Services at this Location:

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 7 am–10 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

After dealing with an extremely difficult and frustrating start with the initial pickup, the employee working at this location was super helpful, super friendly and gave all information they could when we were asking questions. Our frustrations were heard and guidance was given on who to contact next to help resolve the initial upset of the pickup location.

Jessica Murray 
Rating:
2.0

Truck was full of snow I had to clean off before starting

Chris Erickson 
Rating:
5.0

Great location. Friendly and helpful young lady working, return was quick and easy

Wes Bellmore 
Rating:
5.0

Good location, very helpful and friendly young lady working. Returning the equipment was quick and easy

Wes Bellmore 
Rating:
5.0

Very friendly and helpful staff.

Gary Ford 
Rating:
4.0

Customer did not leave a comment.

Florence Casey 
Rating:
3.0

We were quoted 0.99 km for mileage but then they tried to sneak the mileage rate in at 60% higher and charged us $1.59 for mileage. Still waiting for a response from them on getting our money back for the overcharge Otherwise not too bad. We took pictures of the scuffs, scrapes, dents that were not on the pictures we got, and hit the dispute button to upload the pics before we left So far no other issues

heather boot 
Rating:
5.0

Tight space to maneuver a 26ft u haul

Nicole Fountain 
Rating:
1.0

I will never use u-hail again because of the territory manager named John. I asked for clarity and an adjustment to the contract as it was shown in KM’s however they said it was actually miles. When I asked John to make the adjustment he said he wouldn’t and that if I didn’t like it “…don’t take the truck then.” Here I am in Redwater Alberta, the middle of no where, and John is telling me to take it or leave it. Unbelievably poor customer service and taking advantage of someone like that.

Kyle Lewis 
Rating:
1.0

Classic bate and switch pricing. Absolutely unethical business practices. Fuck you Uhaul. I will never be using or recommending your services to anyone. I will actively encourage whoever I can not get tricked out of their hard earned money by you.

Jeremy Cutting 
Rating:
4.0

Customer did not leave a comment.

Dan Macinnis 
Rating:
1.0

Ensure the worker actually checks equipment prior to renting. I was in a time crunch and didn’t have time to continue to go into the store to make complaints. Fuel was lower than it was supposed to be which worker complained and made me put in more than I was given. Poor customer service.

Krista Hawkins 
Rating:
4.0

Customer did not leave a comment.

Jennifer Perkins 
Rating:
3.0

Customer did not leave a comment.

DANIEL BOULIANE 
Rating:
5.0

Customer did not leave a comment.

Isabelle SPENCER 
Rating:
2.0

The day I rented it the lady said the tank was above half, and to b honest I didnt really look. She also told me to bring it back at 4, and I ending up keeping it another day. I called today to c if it was possible to keep it till sunday I had already prebooked for sunday. When I called he said I couldnt and to bring it back by 4. I was there right at 4, and he said that I should of brought it back by 1 so I got charged for being over the time, and to find out I was able to rent it till sunday. Now I'm told I have to bring it back with over a half a tank even tho the day I picked it up its was not over half but a quarter full. That dosent even makes sense I'm being ripped off but because I needed the truck I couldnt say anything cause the person today would have lied and say I couldnt have it. Iv used uhaul over the yrs, and this was the most unprofessional interaction iv had. I also am very upset if they r doing this to a single 60 yr old women how many others r they ripping off. I dont judge uhaul I'm just judging who u have representing your long standing company. If look at my text message it will back up the conversation. I felt with two people and they both lied and manipulated me. I put 20.00$ in the tank today, and that's twice as much as what was in there and now I have to bring it back at over half way. I hope u take all the information in and it can b resolved. Thank u for your time on this matter. Connie Taylor

Connie Taylor 
Rating:
5.0

Customer did not leave a comment.

Shaun Geddes 
Rating:
3.0

Customer did not leave a comment.

curtis KABAN 
Rating:
5.0

The lady in Redwater was super knowledgeable and friendly and dropoff was very quick and easy Over all a good experience Thank you

Mary Webb 
Rating:
4.0

Customer did not leave a comment.

Isaac Giesbrecht 
Rating:
4.0

To make pictures more clearly

Linda Alyward 
Rating:
5.0

Nothing

John-curtis Hines 
Rating:
1.0

The guy who rented me the u haul over estimated my milage so I got charged way more than I should have the west end storage was helpful tho

keri dion 
Rating:
5.0

Customer did not leave a comment.

rita hayward 
Rating:
5.0

Customer did not leave a comment.

Chris Bennett 
Rating:
5.0

Everyone was so nice and helpful 😊

Renee BOURGEOIS 
Rating:
5.0

Customer did not leave a comment.

Shawna Goss 
Rating:
3.0

Hitch and electrical harness information should be available - the supplier had no idea what I was talking about. This supplier also did not have enough furniture blankets, even though I prebooked online and called ahead of time. The 2 that I received should have been gratis as I had to go to another dealer to get 12 for the $20. That being said, this was the only dealer that had the trailer that I needed, when I needed it.

Ronald CEILIN 
Rating:
1.0

Trailer was buried in snow, all the strapes and chains where frozen and hard to find, running boards fell off and where not secure.

Julia FRIESMAN 
Rating:
1.0

The truck was not washed. There was a buildup of ice and snow on the vehicle that made it difficult to even open any door. The truck was sitting outside in -30 plus weather and barely started. When I came to load up I had to use hot water to thaw the rear door latch before it would open and in all the experience was more difficult than it had to be even in the extreme cold. I inquired of the staff if they considered moving a vehicle into an empty wash bay before a rental to avoid such problems in the future. I was less than satisfied with the answer.

Andrew WESTERGARD 
Rating:
4.0

Customer did not leave a comment.

Kim-Ann Regula 
Rating:
3.0

I lived in red water at the time of this reservation and initially the U-Haul website only showed Ford Saskatchewan as the closest location… Due to a glitch red water location is not on the website… I drove by the red bar location and noticed there were trucks there… I had originally reserved from the Fort Saskatchewan location because the red water location was not on the website… I approach the clerk at the location and he stated there were trucks available… So I had to call and change the reservation… which took a long time on the phone… When I went to pick up the truck it seem to take a long time, almost 30 minutes to get the truck… When I had already changed the reservation… Then I was charged an additional $17, For some reason I don’t even know and can’t pull up on the website or reservation… When I had already pre-paid for the reservation… another thing I did not like was that the representative from one of the moving companies was able to add an hour to my reservation without my knowledge and then calls me after and says by the way we charged an extra hour… I was not happy because the two helpers that were there were very slow… So my overall experience was a three out of five… One other thing I would suggest is to know how many litres of fuel the truck holds… The truck was 3/4 full when I went to pick it up… I’m not sure why it was not full at the time of the pick up… I brought the truck back with a little more than 3/4 full… The truck was good it was a Ford… Better than that Chevys or GMC from previous trucks that I have driven before from you all… Personally I would like my $17 back and the hour from the moving help… As I felt I was taken advantage of…

Daren Giroux 
Rating:
1.0

The fact that our pick up location was changed at the last minute from Fort Saskatchewan to Red Water was frustrating enough because of our tight timeline. But then we were told that if we don’t return it to that same location we would be charged a fee. Our new home was now about an hour away from Red Water. Then on the day of drop off we were 45 minutes late to drop the trailer off and they were prepared to charge us another full day. They did refund the charge for the “extra” day so that is one good thing. But I will never recommend uhaul to anyone I know and I will not be using uhaul again.

Mark Sevcik 
Rating:
1.0

Check uhaul for dirt and damage, cause we’re pretty sure it wasn’t checked.And the employee was rude to Andy when he took it back, thank you

Andre Boivin 
Rating:
5.0

Customer did not leave a comment.

Richard High 
Rating:
5.0

Customer did not leave a comment.

Nancy Senetza 
Rating:
5.0

Very good people to deal with.

Terry Tarapaski 
Rating:
5.0

Customer did not leave a comment.

John Haggerty 
Rating:
2.0

Have a more thorough check of the vehicle done after someone drops it off. There was liquid splashed all over the cup holder and up the side of the center seat. There was muddy footprints on the floor of the cargo area.

Robert Victor Sinclair 
Rating:
5.0

Supply packing blankets and ropes

angela muller 
Rating:
5.0

The service was friendly and easy, all my questions were answered promptly and the truck worked well.

Robert Kirk 
Rating:
5.0

Everything from calling in( the friendly service ) to picking and dropping the U-Haul back off ( the two people were also very pleasant and helpful ) were excellent ! Thank you ! Noreen.

Noreen Leite 
Rating:
1.0

extremely annoyed that i had to go 1 hour away to pick up a truck i reserved over a month in advance. you can see what date and time a person reserved a truck for, you should have it ready for them at their desired location and time.

Matthew Jones 
Rating:
3.0

It took 20 mins to drop off the unit as she could not find the us in the system! I think this is on uhaul not the agent. Rented unit with half a tank filled to 3/4 tank as it wasn’t registering properly and it is what it is. I got charged .36 cents extra for mileage . Wow just not impressed at all !!

Cody Lecluse 
Rating:
4.0

Because of the ice build up on back door could not open it. Had to use a pry bar to break ice free to lift door open.

Dwayne Williams 
Rating:
4.0

Customer did not leave a comment.

laura mendola 
Rating:
3.0

Booking on line is a completely not user friendly. Customer service was great at that place. They didn’t have any printer paper to print out contract.

Rob Parker 
Rating:
4.0

Offer insurance on the vehicle during the pre-registration process not at pick up.

Richard Cloutier 
No reviews have been submitted for this location.

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