The owner of this U-Haul location was incredibly nice and patient with us as we worked to sort out the issue from our online rental. The U-Haul website has incorrect working hours for this location and needs to be updated. Although I rented the U-Haul truck for pick-up via the U-Haul app at 9:00am PDT, the site location does not have that capability and it did not open until 10:00am PDT and the owner can't open the system to rent out the truck until 9:30am PDT at the earliest. We also wanted to pick up a mattress cover while we were there and he actually gave it to us for free for our troubles! So overall, the site was wonderful, but the U-Haul website needs to be updated. I won't ever book a truck through the website again after these issues because this is not something I want to experience when moving.MADISON S.
Customer Reviews for Red Way Self Storage
(Distribuidor de U-Haul del vecindario)
Redmond, WA 98052
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes y martes:
10 a. m. - 5:30 p. m.
- Miércoles - Jueves:
10 a. m. - 1 p. m. / 1:30 p. m. - 5:30 p. m.
- Viernes - Sábado:
10 a. m. - 5:30 p. m.
10 a. m. - 4:30 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything is awesomeSERGEY I.
El cliente no dejó un comentario.KRISTIN V.
El cliente no dejó un comentario.CHRISTOPHER B.
El cliente no dejó un comentario.Harish Varma S.
El cliente no dejó un comentario.Kathryn C.
El cliente no dejó un comentario.Kelly C.
Brake light and left blinker didn't work on the van I had.Morris S.
El cliente no dejó un comentario.LIJU SANKAR J.
Van unsafe, rates to highBryan H.
Trainee was horrible. Co-worker did not intervene to preserve customer satisfaction. Very passive. She let the new employee fail miserably and lost myself as a customer. Another couple came n to rent a vehicle and were equally irritated and disappointed. I waited 45 minutes to return my vehicle.Shari B.
Explain the safe mode fee. This was never explained. Explain if we're not back by time estimated on form. what are the options. As we all know sometimes it's faster than you thought and sometimes it's longer. I felt like I was chastised for calling and asking my options on returning next morning versus after designated time on form. I even confirmed the latest time to drop back that day. Picking up vehicle â€¦it was very congested area with all the customers and business mixed in thereâ€¦hard to back up Uhaul and not hit something.KAREN O.
Weird vibes in the lobby. Expectations unclearNathaniel L.
Everything was very good. Thank you very muchSERGEY I.
It was a fine location and a fine rental; Uhaul's somewhat terrifying policies on fuel return are a bit draconic, however. I wouldn't mind if Uhaul filled up any missing fuel and charged you for it rather than threatening you with a $30 fee and additional punitive measures.EVAN MARSHALL T.
El cliente no dejó un comentario.Kathleen B.
First time U-Haul user, excellent experience! Very convenient! ThanksMandar I.
El cliente no dejó un comentario.Bertram T.
The backup camera on the realview mirror made backing up as easy as driving a carTODD H.
The person working at the desk, Rick, was immensely helpful in getting me the truck I needed same day as my move. Another truck rental service I had reserved with for a week in advance did not deliver, and only let me know they had no trucks the day of my move. Rick and uHaul though were very flexible and saved my moving day.DANNY ABD J.
Only had a 1/4 tank of gas and the tires we low on air.BRUCE ELWOOD S.
I was well pleased and cannot think of anything that would have made it better. Thanks.Dale F.
Truck was dead. Location had no means to start it. Previous renter did not clean it, used the pads and the dolly and I got charged for it. Don't use this location.BRIAN F.
The office support was incredibly helpful. He provided advise that saved us an extra days) of hassle money on getting our mattress and heavy furniture moved. This location is very clean. We'll use again.SARA S.
Have management in all locations.SOKHAN C.
El cliente no dejó un comentario.HECTOR ALBERTO P.
It was smooth and hassle-free, no complaints. Thanks.YOUNG K.
El cliente no dejó un comentario.Samer A.
The service was great. My only complaint is when I rented the van the fuel gauge was on F but I put in 5 gallons of gas after only traveling 26 miles.CLAY N.
El cliente no dejó un comentario.Oleg B.
El cliente no dejó un comentario.RICARDO R.
El cliente no dejó un comentario.Md Monirul I.
El cliente no dejó un comentario.Stephan V.
this is the 2nd time a $10 collision waiver was added to by bill without my consent! too bad, will not use Uhaul again.HAI S.
We finished with our trip earlier than our reservation and tried to return it but the office was closed. Did not want to use cell phone to create Uhaul account. Office should be open during stated business hours.DEANA H.
The service and attention is great.RUBEN H.
Be closer to our house lolGRIFFIN GORDON C.
don't overcharge customersJESSICA S.
Please make your online app friendlier. I found it tedious, time-consuming and I ultimately failed to pick up the truck. I left, later called the location's office, and came in to pick up the truck with the aid of a human being, which took just 2 minutes. I won't use the app again.ALAN J.
App is broken for returning truck. After completing 4th step, it was bringing me to 1st stepShekhar A.
Very nice location. Please keep it same good customer service PleaseKHALIL UR R.
Top notch - smooth and easy!SCOTT H.
El cliente no dejó un comentario.Joe H.
Windshield was very dirty on the inside. I had a bad experience overall that night. This location was the 4th location I went to get a truck. Three other locations did not have 24/7 access. But this location for the job done.David C.
Vehicle was grimy on exterior, but worked well ptherwiseStephanie C.
I feel the price per mile was too high, but otherwise would have given 5 starsMichael N.
I found U-haul very expensive. I used for 2 hours, 6 miles but paid $50 as rent + insurance + tax & @ $8 for fuel.LIJU SANKAR J.
Rick the gentlemen at the front desk is a great person, professional and wise. Great service and attention. Thank you, Ruben HernandezRUBEN H.
El cliente no dejó un comentario.SVETLANA M.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.ANKIT R.
El cliente no dejó un comentario.Igor K.
The clerk in the store was not wearing a mask at pick up or drop off, nor was there any glass or plexiglass barrier between the customer and the clerk. He also made an odd comment about my name - nothing I would have mentioned but since you asked. I appreciate the convenience of the location. Next time I will use the self pick up and check out.WHITNEY M.
El cliente no dejó un comentario.JOHN W.
If one books a pick up in store, it should be in store. Also, I hate the fact that I have to upload a picture of the same ID every time. Can't you store them somewhere?Darko A.
El cliente no dejó un comentario.ILYA K.
I rented a furniture dolly that we didn't get at the rental but were charged for. When my husband called and told u haul we were told they would call us back and adjust the price but no one has. Good location & truck, subpar corporate customer service.Andrew S.
We talked on the phone twice and thought everything was set up. We get to the truck and there were no keys. It was cold outside and we were checking other trucks to see if we had just gotten the wrong one. The uhaul 800 number wasnt working until after several tries. Then we had to go to a further location that didnt have dollies. It just made moving so much worse.Elizabeth D.
The web site reservation process was smooth and quick. The team member (I believe Ashley) who assisted w/pick-up & delivery was friendly, helpful, and efficient. This was our first rental from your company and we'll definitely return and recommend to others.Matthew L.
El cliente no dejó un comentario.Cheryl M.
Be more accurate, the advertisement is misleading. $19.95 a day turns into almost $80, I had less miles than stated (7miles) and I was charged $15 for 3.5 gallons of gas! I only drove for 10 miles, that means that vehicle was getting 3 miles a gallon. UnbelievableCRISTIAN B.
My complaints aren't with the location but with UHaul itself. Your website was down and phone system so couldn't book. Worse yet your phone system didn't say it was down just had you on hold with a msg saying the next available staff person would be with you soon. When trying to pick up the vehicle, the locational services wouldn't work so it took over an hour to get the vehicle. UHaul gets an F in my book. It was a terrible experience and for all the time I spent trying to get the vehicle you should be paying me.ALEXANDRA B.
Not the fault of the location at all, but the the website was not working for returning the truck. Tried about 6 times with the error always happening on the last step of payment. Tried to reach customer service call with no luck, and had my partner try on her phone to complete the return process of checking out. Took maybe 20 to 30 mins just to return, which made the entire experience much worse. Everything else was great.Kenneth Y.
Easy to find location. Richard was super friendly and upbeat. He answered all my questions and any concerns I had. This was my first time renting a Uhaul and he made my experience that much more enjoyable. Quick checkin and affordable. Returning after hours was super easy and convenient as well!MARGARET P.
El cliente no dejó un comentario.SHAWN W.
El cliente no dejó un comentario.GARRETT M.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.Jeff S.
The 800 number was a disaster. Had my name wrong. Gave me incorrect information and told me the truck had a lift gate. Had the wrong date for the rentalDAVID ANTHONY S.
The person at the facility was great. I really liked his personality. Your webpage and emails are annoying. I will NEVER rent from U-haul again. You can count on that.Henry Y.
The employee that I worked with was so great! He is a bucket of sunshine and I truly appreciated his delightful presence during this stressful moving time!Madeline S.
The pickup process is insanely cumbersome. You ask for a plethora of absurdly redundant information at the WRONG time! We provided, credit card, address, driver license, phone number at the time of registration. THEN at pickup I provided a photo, the drivers license (AGAIN) and you ONLY THEN ask for a passport? or another contact???? My wife does NOT have a cell phone and she was with me...so when I provided our only other contact (HOME) of course you could not find anybody (plus, your number is flagged as spammer by local phone companies). So I provided my company info...and even that was not sufficient! Fortunately we have a daughter...but if someone is either single or with nobody home, they would better go elsewhere to rent a truck!!! Sorry, this was the worst experience I had with renting anything...ever.Andrea P.
They tried to rip me off. Falsely stated gas level on return, overcharged me almost $100. The only reason they didn't get away with it was because I documented the mileage and gas level upon my return of the truck!! Beware !!KELLY A R.
El cliente no dejó un comentario.Jeffrey T.
El cliente no dejó un comentario.Jeff B.
Ni comment well done so far.Kahoua K.
El cliente no dejó un comentario.Adam B.
El cliente no dejó un comentario.SHARON MARIE W.
El cliente no dejó un comentario.Zachary B.
Red Way and U-Haul provided a wonderful experience thank you!JEFFREY B.
The gentleman working at the counter was delightful. He is the reason I recommend this location.LORI MARIE B.
Friendly service and very easy to use.PEGGY C.
I calculated using 38 miles. You are charging me with over 80 miles. I would love to know how you came up with this figure. The overall cost of renting this vehicle is exhorbitant.ANNE MARIE K.
Mobile app check-in was surprisingly good and worked well.Glenn W.
I haven't rented a truck in a long time. I was very pleased with the mobile phone pickup process. Worked great. Chat response was prompt. Truck worked as it should.John K.
I had opted for the mobile pick up option. However once I was at the location and logged into the website to get the pick up process started, the website kept throwing an error stating it couldn't get my location. I had my gps on as I was using google maps. The person at the desk helped me out.KHURSHID T.
The websites lack of important details lacks what really needs to he relayed to the customer. It takes to long to check in and to many photos its about God damn rediculous how much useless information is needed. The lady at the desk was rude and almost offensiveLeon C.
El cliente no dejó un comentario.LEV T.
El cliente no dejó un comentario.RICHARD JAMES K.
I don't appreciate the cleaning charge, $20, i believe i have cleaned very Well and put extra gas too.Mohamad K.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.Ken J.
The online check in after hours is terrible! Your online system said they couldn't find my location , even though I was stand next to the truck. After waiting on hold for 20 minutes , my son discovered how to open the lock without knowing the code. If he hadn't figured it out, them we would have stood there for 90 minutes in the rain for the owner to get to the store to open it. Never U haul again.Elizabeth P.
El cliente no dejó un comentario.Nicholas M.
El cliente no dejó un comentario.DARRYL MICHAEL P.
Great guy at counter. Using face mask. Very nice.DAVID C.
The facility is always clean and well organized abd the employees are always helpful. However trying to check in online was a fucking disaster and your website sucks. You emailing me basically last fucking minute that my rental cjanged to self checkin was a joke. I was standing right in the parking lot and even though my gps app showed me I was at tue facility your app kept saying I was not there. Not to mention I tried to call customer service and the lady said she was to busy and fucking hung up on me.JOHN B.
Looked like van was rented after hours before my pick up in the morning and not properly wiped down using COVID protocol. There was dirt on the bed of the van and muddy hand-prints on the doors and inside the cab. Had my own wipes and did a cleaning before taking the van. If rentals can occur 7/24, I do not understand how that is safe if COVID prep is skipped. UHAUL corporate should revisit how 7/24 should work. Looks like a big safety gap.JEFFREY F.
El cliente no dejó un comentario.Milan V.
My truck rental went incredibly smoothly and the service was great. I called in the reservation and the truck was ready when I needed it, it took only a couple of minutes to complete the initial transaction and get into the truck, and return took no time at all. I'll definitely call Red Way for my next rental.DENNIS M.