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Christopher C.
Customer Reviews for Red Roof Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I believe I was charged a cleaning fee unfairly. I swept the rear out clean, but there was a little dirt on the floor where I was sitting - should I be charged for this? Also, I was charged $16 for gas - I was told to bring it back 3/4 full which I did and put $6 of gas in it - was this charge correct?
Michael G.Easy to find location and well clean
Eugene F.Everyone was very pleasant and great to work with. I will certainly use your services again.
timothy D.Everything was great.
David W.Thank you for the help!
William V.Not much. The staff was awesome. Friendly and very helpful
Corey B.Staff was extremely helpful and patient
Kylie G.Parking was weird. The gate was closed so I had to drop off the U-Haul on the side of the road which did no feel safe.
CHRISTOPHER E.While I had no mechanical problems with the 20 ft U-haul, the Interior of the cab and windows were dirty
MICHAEL L.Only thing I saw was a rookie holding fabric based items against himself. A pad or air should be in between to prevent sweat from getting onto the furniture. The team overall did fantastic and was well organized.
Jeff W.Pay attention to the many reviews that are telling you to get a new computer system. I read the previous reviews and many talked about the broken computer. I went there thinking that surely you have fixed it by now....NOPE. I had to rent from another location. If it happens again, there is a BUDGET rental location virtually the same distance from my house.
Martin M.Office computer speed embarrassingly slow for this day and age. Staff friendly and knowledgeable but frustrated by slow computer speeds. Half my time there spent waiting on computer to do basic functions.
DUANE S.They work in their computer systems. We were double charged.
Mary H.Everyone was wonderful and efficient. The U-Haul computer system is antiquated but the staff handled it with great proffesionalism!
CHARLES W.Nothing, extremely helpful
Mary G.Staff is friendly, courteous and informed. Would definitely recommend Uhaul on state hill, waynesboro, PA!
Doug M.he told me that the moving pads were in the truck. i took his word for it.
michael G.UHaul as a company is absolute trash. I called an made a reservation at a location that was approximately 15-20 minutes from my home, and it was changed, without my permission, to a location 40 MINUTES from my home. I was then made to pay for the extra miles. I will not be using Uhaul ever again. However, the pick up location was great! Amazing customer service, clean vehicle. Maybe if the person running the pick up location ran the company things would go a lot better.
Kathleen P.The truck I rented was in excellent condition and well maintained. It's very convenient to have a U-Haul rental within 2 miles of my home. The 10 ft cab was perfect for our needs.
Brian D.Computer was down and siper slow. Trick has broken side mirrors. Truck does not push seats, check out was slow because employee does not know how to tead mileage in truck. Store had mo enough moving supplies and very limited and no parking for customers. Facility was nice not customer oriented.
Maria A.Charlie is fabulous, friendly, and efficient!! This location is conveniently located. Thanks so much
Laura M.Nada
Stephen M.Staff was excellent! Very helpful! I'm a repeat customer and I will definitely do business with them again!
Stacey P.A secure, after hours rental return area would be welcome.
Thomas P.Smooth move. Very good service.
Carl C.great experience!! would recommend this to everyone!! THANKS REDROOF! DEBI ETTER
Debbie E.Went to pick up my reserved 26 ft truck appliance dolly and moving pads. Called before hand to confirm all such things, when I arrived was told they didn't have my truck and I could have a 17 footer. After several heated moments they magically fold my reservation hanging on a clip board with all the other reservations l. Was told that didn't have moving pads and I could drive to another location and maybe they would have some. If I could get there (across town) in 10 minutes before they closed.
JOSEPH S.Very very nice people. The gentleman from Potomas St in Waynesboro was really great. He drove the van to the gas station for me so I could put gas in it, didnt object to me taking my dog inside, called the owner for me, just went above and beyond. I would never go anywhere else!
JUNE S.Customer Service was excellent!!
Barbara C.Very impressed with the condition of the vehicle! Excellent condition! Gracias
CHERYL ANN K.The storage area of the truck was swept out nicely and left in decent condition. The cab of the truck could have been vacuumed or swept off. Overall, everything worked out well and we had a great experience using U-haul.
JOHN B.Excellent customer service!! Kind & professional
MICHELLE M.Be more specific where drop off location is when after hours, I had to call local police department to make sure it wouldn't be towed.
Nichole S.I use UHaul every time I move, and I frequently use this location. The only thing I can think of improving is when a reservation is made online with a credit card, it should be easier to process than having to run the card through the machine at the location of pick up.
brian S.showed up on time for a 9am pickup. people had no clue what they were doing.. I had a helper there who I was paying to assist with the moving of furniture. I booked the truck online so they had all required info. I waited there (paying my helper) for 35 minutes until they finally completed my rental process. Very poor service
RON H.I am completely satisfied, and would use your services again. Gracias.
ELLEN F.Had a great experience! Nothing needed improvement.
Maureen S.better location for 24 hour drop off no designated parking area
Aleksey M.Hans went out of his way to work with us and lesson the "bad" feelings re: gas situation from other rental location
CELESTE B.They had what I wanted and treated me well.
JAMES L.I contacted UHAUL 4 separate times. Each time I was given a different story. First I was told I could pick up the truck at this location at 7:15am. Then I was told by another agent that it was not guarenteed I would be able to pick up the truck at this location or at that specific time. When I called to confirm the pick-up, I was told that I could pick up the truck at this location, but I could not have it until 8am, even though I had specifically stated that I needed it at 7:15am. The representative stated that the 17-ft truck that I had request had been moved from the location where I could pick it up at 7:15am to the location where I couldn't pick it up unilt 8am. However, when I did pick it up at this location, the servicewoman was very helpful and friendly and answered all my questions, and I was very pleased with her service.
Kelly T.Accurately read the fuel gauge.
JONATHAN K.Everything was perfect!
TOM M.