Comentarios de los clientes para Red Roof Storage No 2

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Red Roof Storage No 2

Clasificación general:

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margaret B.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
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Windshield wiper blades were worn.

Julia M.
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El cliente no dejó un comentario.

Gary K.
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They are friendly and accomadating. And very nice.

DANIEL D.
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El cliente no dejó un comentario.

JACK F.
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Would plan to use same site for future moving needs.

Frank M.
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El cliente no dejó un comentario.

Evan Van L.
Clasificación:

Get a scanner to enter driver's license info to input into the system, rather than force me to download the U-Haul app to do it. What if I don't have a smart phone? No rental? That's bad business strategy.

Donald Jack B.
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A great experience. Will be back to rent again.

Eric H.
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N/A

Howard N.
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El cliente no dejó un comentario.

Germaine J.
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El cliente no dejó un comentario.

Shelby Lynn G.
Clasificación:

El cliente no dejó un comentario.

Chuck M.
Clasificación:

I would say be more forthright with the total cost of the rental. In addition, .99 cents per mile seems to be a little steep. I only used the truck for a total of 20 miles, so the mileage was half the cost of the actual rental.

Ernie B.
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Site check in sucks took me 50+ minutes to get a code and truck

amanda W.
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El cliente no dejó un comentario.

Denise D. P.
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Nothing I thought they were great they offered an extra day for no extra money and offered a few more miles for free Incase of a detour they said places can do that but don't offer

JESSIE S.
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El cliente no dejó un comentario.

Ryan W.
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El cliente no dejó un comentario.

James John G.
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El cliente no dejó un comentario.

Dale T.
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El cliente no dejó un comentario.

Melanie Rae J.
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There is no need for improvement. You are doing a great job!

Dale Heath T.
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El cliente no dejó un comentario.

Thomas Michael H.
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Very friendly and knowledgeable, answered all my questions. Went over the truck with me. Would recommend to others.

Joseph H.
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The gentleman who helped us was kind, professional and gave us many helpful suggestions.

gary D.
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El cliente no dejó un comentario.

Jamiur Nilu K.
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El cliente no dejó un comentario.

James Robert D.
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El cliente no dejó un comentario.

Benjamin Thomas T.
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El cliente no dejó un comentario.

John C.
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We had a great experience with our uHaul rental. There was an error during the check in /check out process using the mobile app. The process was a bit confusing. The truck was well cleaned, well maintained, and I was very happy we got the size truck we had reserved, as this has not always been the case at other locations. The gentleman that assisted with our rental was very friendly, courteous, and professional. He made sure we were happy with our rental and that our move went smoothly. We are also renting a storage unit from this location and we are very happy with the assistance we have received during our move. I look forward to renting from this location again in the fall for our next move.

Nancy S.
Clasificación:

Great

William M.
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El cliente no dejó un comentario.

Pamela Ann P.
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The Granny's attic was full of dirt. I know demand was high but I had to change rentals numerous times. I also thought that .99 cents a mile was quite excessive. I was a few hours over in the return....I over slept, and they forgave the 2nd day charge which was much appreciated considering the higher than expected charges.

Vincent Legrand J.
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El cliente no dejó un comentario.

Jay D.
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El cliente no dejó un comentario.

Teesa M. F.
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The gentleman who helped me was exceptional in explaining everything to me & showing me all I needed tio know. I'm a 60yr old lady & didn't have any problems w/driving a truck (I thought I might0. Please give the man 'kudos' for going above & beyond what most people I've dealt with... sorry didnt' get his name. He deserves an excellent performance rating w/his knowledge, customer service & patience he had w/me. Wish all were like him. Thank you very much & this was the 1st time I ever used U-Haul Svcs!!

Stephen G.
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Nothing, employees were not only pleasant but helpful with my issues. Would absolutely rent from here again, next time make an appointment though.

Jenna B.
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He was very helpful connecting trailer

Courtney B.
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The guy that help me was really cool

Korey Ann F.
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The online registration was easy to navigate, easy pick up and return, keep up good work

Michael R.
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El cliente no dejó un comentario.

Cory P.
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El cliente no dejó un comentario.

Matthew G.
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You have to go around to the left side of the lot to get into the lot

Francis M.
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El cliente no dejó un comentario.

Donna Lou B.
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El cliente no dejó un comentario.

Joshua S.
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El cliente no dejó un comentario.

Vincent A.
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Outstanding customer service!!

Robin M.
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El cliente no dejó un comentario.

Mary P.
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El cliente no dejó un comentario.

Eric A.
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Spoke with a supervisor there and he was incredibly kind and understanding.

STACEY ANN T.
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El cliente no dejó un comentario.

Melvin E. Z.
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El cliente no dejó un comentario.

JOHN ROBERT F.
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All the hidden ways you try to charge extra are outrageous. The check in process I went through while returning the truck was inconvenient and difficult, but if I couldn't get it done you would have charged me extra, which no one explained beforehand. The location I returned the truck to had no cell reception but I had to be on site to go through the actual check in, so I had to leave to get cell service but had to stay to check in. The different renting rates weren't clear when I paid. Overall although the equipment was fine and the person I rented from was polite and professional some of your standard practices need to be reviewed and improved.

Jerome E.
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Great

Laura Jean L.
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El cliente no dejó un comentario.

robin M.
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El cliente no dejó un comentario.

NANCY J.
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service was great.

Donald John E.
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El cliente no dejó un comentario.

Mary Jo C.
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El cliente no dejó un comentario.

James Joseph J.
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More truck sizes available

Paula M K.
Clasificación:

El cliente no dejó un comentario.

Howard William G.
Clasificación:

El cliente no dejó un comentario.

JAcqueline P.
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El cliente no dejó un comentario.

will F.
Clasificación:

El cliente no dejó un comentario.

DONALD T.
Clasificación:

Uhaul needs to get a computer system that works. The system was impossible to work with. Shame on U haul for delaying the process on both pickup and drop off

Kurt V.
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Fast an easy to pickup through phone and Hans was very responsive and knowledgeable

Gary Lee D.
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Thanks,great job.

Derrick D.
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El cliente no dejó un comentario.

Mark T.
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Truck was clean and assessable. Staff friendly and helpful.

KRISTEN SUSANNE G.
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El cliente no dejó un comentario.

JAMES A.
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El cliente no dejó un comentario.

Tom H.
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The area in town has poor cell reception and your in processing requires an internet connection. You should offer WiFi or set it up for the office to process driver's licenses.

Mark M.
Clasificación:

Nothing I can think of.

Jay D.
Clasificación:

Re-think the UHaul app for iPhone. I tried for an hour to create an account within the app to do an after-hours return. I finally gave up and created my account on a laptop. Then the check-in process was ridiculous on the app. Too many steps and questions. Most of all - taking photos of a 26 ft truck at night with a smart phone's tiny flash is just stupid. Even in daylight I doubt the camera has sufficient resolution to show sufficient detail to prove anything.

Courtney W.
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El cliente no dejó un comentario.

Jay D.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
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El cliente no dejó un comentario.

ann U.
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El cliente no dejó un comentario.

Mary F.
Clasificación:

I stopped in to this branch earlier than move day as I was out in the area to sign paperwork - they were very helpful in answering my concerns about drop off - KUDOS Red Roof Storage 2 !

Daniel Stephen P.
Clasificación:

El cliente no dejó un comentario.

Helen W.
Clasificación:

My truck was rented for 24 hours, due back by 2:45 p.m. I received a phone call from the proprietor at 9:30 a.m. that day asking if I was finished with the truck. I told him I have it until 2:45. Again he asked when I expected to bring it back. I told him I would return it by that afternoon, but did not know exactly when since I had not heard from the person who was to help me.

Todd A. P.
Clasificación:

El cliente no dejó un comentario.

Michael L.
Clasificación:

El cliente no dejó un comentario.

David A. Y.
Clasificación:

haans was very helpful

Diane L.
Clasificación:

El cliente no dejó un comentario.

JOHN D.
Clasificación:

El cliente no dejó un comentario.

Beth F.
Clasificación:

Was supposed to do the24/7 truck share. Could not pick up the truck because on the day needed because the app didn't work. After spending 1.5 hours on the phone with uhaul was told this was a known problem with no current fix. This completely messed up my moving plans

Stanley John L.
Clasificación:

El cliente no dejó un comentario.

Matthew H.
Clasificación:

Great experience dropping of the truck. Easy as could be.

Dyane M. H.
Clasificación:

El cliente no dejó un comentario.

Eric H.
Clasificación:

Its all good.

Bradley Ray A.
Clasificación:

This is the best location in the area. We are very impressed with the customer service and the help they provided when we had a change of plans. Very clean truck and very comfortable ride.

William H.
Clasificación:

Hanz & the staff at Red Roof Storage, were the best as always. Anyone in town needing help with a move...talk to Hanz first.

Diana Hope S.
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I don't feel it's fair that you charge for mileage like you do there should be a certain amount of miles included then a fee for additional like rental car companies do!

Jamie Rock P.
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El cliente no dejó un comentario.

Karen Ann H.
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El cliente no dejó un comentario.

Matt H.
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El cliente no dejó un comentario.

THOMAS FRANKLIN S.
Clasificación:

Service was great. Will use again

THOMAS FRANKLIN S.
Clasificación:

Nothing, great job

Thomas H M.
Clasificación:

Easy to turn in the rental truck. The location was close to my home. Service was excellent!

No se han enviado comentarios para esta ubicación.

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