Customer Reviews for Red Bridge Market
(U-Haul Neighborhood Dealer)

155 reviews

3601 E Red Bridge Rd   Kansas City, MO 64137

(816) 844-3112

Office Hours

  • Mon-Sun: 10 am–10 pm

Services at this Location:

Contact Us

(816) 844-3112

3601 E Red Bridge Rd
Kansas City, MO 64137

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dean bye 
Rating:
5.0

Customer did not leave a comment.

RILEY TIM 
Rating:
3.0

Customer did not leave a comment.

Mark Tangblade 
Rating:
1.0

The clerk had no idea what he was doing. He asked me to help fill out his side of the U-Haul transaction.

Joshua Hopper 
Rating:
3.0

They did not have the extra Dollys that I had needed for the move. I ended up having to move without them. The truck had like 3 dozen blankets left in it that where just left from the previous rental. While the guy did try and be helpful calling u-haul to see if they could track down items for me I never received a call back from u-hual to let me know that they had found one for me.

Danielle Hix 
Rating:
3.0

Customer did not leave a comment.

elan gordon 
Rating:
3.0

Be more friendly and and not be so put out because of a language barrier.

Ray Rauch 
Rating:
5.0

Customer did not leave a comment.

Alvin Jesse 
Rating:
1.0

It was filthy with Doritos in cab - all over and used needle on floorboards. The inside of box was dirty and had to be cleaned out! Parking lot had used needles and manager could not leave his liquor store. Worse experience ever!

Michael Hinton 
Rating:
1.0

This experience was horrible! The site had drug dealing, used needles in lot and manager was busy running his store. The box truck was dirty, full of crushed Doritos and dirt. Worse experience I have had!

Michael Hinton 
Rating:
5.0

5 stars service. They provide excellent service. Thank you.

DAVID LOPAZ LOPAZ 
Rating:
1.0

Horrible experience! This location only I am still waiting for the manager to contact me it’s been over a week and a half where they said he would contact me in less than 3 days not happy they played me like a fool and stole money from me

Jonathan Velazquez 
Rating:
5.0

Excellent service. Staff was patient reviewed our contract Excellent service and no problem at all. Will definitely rent from this location again.

dorothy tinch 
Rating:
5.0

I truly appreciate the service and price it was a Blessing in the time of need if I have to rent a truck in the future your my #1 choice again thank you

valerie winfield 
Rating:
3.0

Nice manager. In and out quickly. Only complaint was the truck had an engine warning light on. It ran fine.

phillip flusche 
Rating:
3.0

$1 per mile extra is ridiculous, I was never prompted to enter the expected mileage and my $150 quote turned into nearly $300 by the end of the day. I’ll never use uhaul again. 10 foot truck doesn’t have a ramp and you have to read the fine print to see that. Just overall poor experience.

Michael Aderman 
Rating:
1.0

Customer did not leave a comment.

Jeff Waller 
Rating:
3.0

Customer did not leave a comment.

Caleb Berciunas 
Rating:
3.0

Customer did not leave a comment.

Madeline Krahn 
Rating:
5.0

Customer did not leave a comment.

Gregory Byard 
Rating:
2.0

Not sure about this location. Did not realize from the contract that this was a drop box location. Could not see a sign or other vehicles as there were no cars in the lot. Called the number and a guy told me to leave the truck and trailer in the lot and keys in the drop box. Could have been an actual service center inside one of the stores, I did not go in.

Natasha Kaiser-Brown 
Rating:
5.0

Customer did not leave a comment.

James Dreiling 
Rating:
5.0

Customer did not leave a comment.

Scott Swenson 
Rating:
1.0

The initial reservation had us picking up from location in Olathe, did not reflect change to location pick up until we started the pickup process. 2nd location was a liquor store that did not open till 10 a.m. The key was not in the box the app said so we had to wait at location 45 minutes till owner showed up to get key out of other box. The truck had no gas and would not start once we had key. We cancelled reservation after this because we had already waited 2 1/2 hours and gone to two locations to get truck to not have it ready to go because tank was empty. Roadside assistance said it could take up to another hour to get someone out to fill tank enough to get it started.

Jennifer Crouch 
Rating:
2.0

Customer did not leave a comment.

Jada Carvin 
Rating:
3.0

Customer did not leave a comment.

Melissa Eckhard 
Rating:
5.0

Customer did not leave a comment.

susan katadrik 
Rating:
3.0

It is a rather old liquor store for a location.

Cori Wittmeyer 
Rating:
3.0

Customer did not leave a comment.

Austin Kuehn 
Rating:
1.0

This place is very unprofessional. This is the second time I rented from them the first time I was cheated out of $100. They take cash without giving you a receipt and then charge your card. I would not recommend and I would like someone to call me about my experience to tell you more.

LEE SANDRA 
Rating:
3.0

The vehicle wasn't clean and it was really loud like you riding in a jet plane. I was worried the whole time we were going to get stopped. There was a slight language barrier which made things a little difficult, otherwise it got the job done.

DENISE MIXON 
Rating:
3.0

Zero help getting the trailer hooked up to the trailer it was dirty on the inside covered in dry and mushy dog food. Mud and dirt tracked through.

Justin Greiner 
Rating:
5.0

Customer did not leave a comment.

DANNI MORALES 
Rating:
1.0

You should fire this guys from your company or franchise They always priority the customers who buys liquor from this store and put renters on hold Rental pickup is always a nightmare

Jorge Jimenez 
Rating:
1.0

My husband and I are in our seventies and were returning an auto transport. When we arrived someone in a car asked why we were there and told us to go inside and we would be helped. He left. However the person inside did not know how to disconnect the auto transport and suggested we pull up a YouTube video and he would try to help us. Luckily my husband was able to get it disconnected. Also, when told we needed to park it next to the other trailers, my husband had to reconnect the auto transport but after numerous tries he could not get it parked in the area where they wanted it parked after an hour of trying. This was a convenience store. The guy inside helped us in between customers but he was only helpful when my husband did not have the strength to turn the unlocking lever on the auto transport. It was a very bad experience after driving 8 hours. The guy also told us we could return it to another location but when we called another location they told us that there would be a hefty wrong location fee. This was the location I chose because it stayed open till 10:00 p.m. and we needed to remove the auto transport in order to unload the truck. The guy inside agreed to accept us parking the auto transport in front of the other trailers as he saw we had really tried.

Raynola Othman 
Rating:
5.0

Customer did not leave a comment.

Malkiat Singh 
Rating:
3.0

They won’t put the trailer on or off the hitch….labor not included.

Mark Chapman 
Rating:
5.0

That was the easiest and fastest pick up I have ever had. Your larger places have to many big heads to deal with.

Ned Shaver 
Rating:
2.0

I didn't appreciate being nickel and dimed by the store clerk when I returned the truck. I was told specifically that I needed to bring the truck back between half and 3/4 full which I made sure to do. But when I returned it, the clerk told me I didn't put enough fuel in and would charged and additional $7. After arguing the point to no avail, I paid them and then called Uhaul to complain and get my money back. Very poor customer service given that the different store clerks tell customers different things. Why not just have people bring it back filled up? That would be easier.

Andrew Welzenbach 
Rating:
2.0

The location did not hook up The trailer, instead told us to do it ourselves. Then proceeded to take a picture but didn’t really check the connections. The trailer became unseated from the hitch and disconnected from our truck on the highway. We are so lucky that we are safe, and truck undamaged. We will not be using Uhaul again.

Alyssa Graves 
Rating:
2.0

This was a small neighborhood convenance store location. The operator knew nothing of the equipment! Did not make sure the 5x12 two Axel trailer was properly secured to the customers vehicle and did not assist in helping attach the trailer to the customers vehicle to make sure it was safe! When returning the equipment did not “without asking” check the equipment to see it was returned undamaged “had to ask for a quick check” didn’t want a claim later for damage ! And did not assist in unhooking it from vehicle !

Richard Rhoades 
Rating:
5.0

Quick and easy

DAVID HENNESSEY 
Rating:
5.0

Very nice staff. Check in and out was easy. Great people I will use them in the future.

Chris Bribiesca 
Rating:
3.0

A lot of glitches but it was taken care of.

James Shaw 
Rating:
2.0

Originally I went to the Raymore, Missouri location to rent a 20 ft. moving van for $39.00. The attendant said she had none there so she reserved one for me at the U-Haul location on Red Bridge in Kansas City, to be picked up at 3:15 pm on Saturday, September 25th. I went to the Red Bridge location on the 25th to pick it up but there were no 20 ft trucks available. There was a 15ft truck on site so I said that would be fine and that I wanted to use it until September 28th. The attendant told me that I could only use it until the 27th. So I agreed to that as there were no other places I could go to rent one. I used the truck as agreed until the morning of the 27th knowing I would need the additional day of the 28th to complete my moving task. I called the Red Bridge U-Haul location on the morning of the 27th to request an additional day. The attendant said “no problem m, I’ll take care of it. I brought the truck back on the morning of the 28th and was given a bill totaling $585.25. I paid it. I went home and with all the calculations I could make using the information on the receipt, I figured the total should have been $439.84. That is a difference of $145.41. I am requesting to be re-embursed $145.41 due to being over charged by your company.

David Fenske 
Rating:
4.0

Customer did not leave a comment.

Jorge Jimenez 
Rating:
1.0

Nobody helped hook up trailer, just came out and took a picture. There was no extension for light hook up. We had to buy wiring to make it to tow vehicle. Got no paperwork.

TRISHA STEARNS 
Rating:
1.0

Let them know before they rent the truck that it's local only.

RONALD RAY PAXTON 
Rating:
1.0

Not only is the location poorly staffed to handle the store and the rental business at the same time, causing significant delays/ But the trailer was also missing its pigtail to connect signals to the tow vehicle and the store charged me for extra services that I did not request. I will never return to this location.

James Montigny 
Rating:
3.0

Customer did not leave a comment.

KEnna STORY 
Rating:
1.0

Customer did not leave a comment.

Benjamin Calia 
Rating:
5.0

Very helpful and friendly people ! Highly recommended them for all moving equipment and rentals!!

HERB MALOTt 
Rating:
5.0

Happy it’s open on Sundays!! Saved me

EMPREZZ COPELAND 
Rating:
5.0

Normally skeptical about service stations, the man was really friendly, got me in and out with no issues. I had reserved it online and it was ready to go at the time of reservation. No issues upon return.

Jerry Washington 
Rating:
4.0

There are things to be said about this not being a uhaul location but… while the whole pick up process could have been better the person helping me was friendly no complaints about the truck I rented . And I was charged correctly for the time I used it

Lauren Franco 
Rating:
3.0

You should send customers that are reserving a truck online a proper rundown of what to expect come time to pickup the vehicle. I was not prepared for my 40 minute wait time just to get verified to drive the truck, and because the website/app was malfunctioning and making me sign in multiple times. You should get the verifications before it’s time for the customer to pick up, otherwise it’s a purely frustrating experience. Also, have more choices on how to verify, because not everyone has a utility bill in their name, or a passport. Why do I need to take a picture of myself and my driver’s license, and provide you with my employers info, just to have to get verified a fourth time through some other means? Completely unnecessary.

Corwin Aquino 
Rating:
5.0

Customer did not leave a comment.

Christopher Barton 
Rating:
5.0

Chang my opinion

Jeremy Haas 
Rating:
1.0

Customer did not leave a comment.

Karen Ross 
Rating:
3.0

There wasn't enough fuel in the truck less than a quarter of a tank to start other than that everything was fine

STEPHEN CHISM 
Rating:
1.0

Took 45minutes just to pick up and the guy seemed to not know what he was going and tried to charge me 30$ more. Horrible experience

Danica Locke 
Rating:
1.0

The brakes didn't work on the truck. So unsafe

KEIARA ROLLINS 
Rating:
5.0

Customer did not leave a comment.

Leandrea Salary 
Rating:
3.0

Rear left blinker didn't work

Robert Walls 
Rating:
2.0

It took over 30 minutes to rent the truck. The window area was very cluttered.

Cynthia McDonald 
Rating:
5.0

Customer did not leave a comment.

Bill Phelps 
Rating:
4.0

Customer did not leave a comment.

Margaret Ott 
Rating:
5.0

Customer did not leave a comment.

alicia thompson 
Rating:
1.0

I didn't not have any assistance n helping me with the equipment ( dollie) or anything. I rented a $19.95 truck they charged me total $ 70.00 dollars r more this location double my charged me an I would like a refund on some of my money. I will never go bck there again; I will tell everyone else not to go there..

Etta Piggee 
Rating:
5.0

Customer did not leave a comment.

tersa carter 
Rating:
1.0

This was a mess from start to finish. We had to push back our pick up time from 8 to 10:30 due to scheduling issues with our driver, that worked out fine. However, when we got there and got checked in and everything, turns out our truck had already been rented out that morning to a different family? So they switched it to the other 10 ft rental available. Since it had been switched, that truck didn’t have the appliance or furniture dolly I had reserved. I called the uhaul line and told them the situation and she said she noted in the file to be reimbursed for them upon return. Turned it in this morning and just got the bill where I was still charged for one of the dolly’s we never had and the other was reimbursed. The guy at the counter was nice but boy howdy, I’ve never had such issues with uhaul before.

Caniece Rhyne 
Rating:
5.0

Customer did not leave a comment.

Tonya Etter 
Rating:
1.0

Customer did not leave a comment.

SKYLER HALE 
Rating:
5.0

Customer did not leave a comment.

Kevin Carter 
Rating:
5.0

Customer did not leave a comment.

Kevin Carter 
Rating:
4.0

N/A

Bettina Kittrell 
Rating:
5.0

Customer did not leave a comment.

Peyton Browning 
Rating:
3.0

When picking up the cargo trailer you have to hook it up yourself had I been alone as a woman this is not okay. The gentleman at the store was very nice, but he left the dolly and blankets in the store had to bring out an load myself as well as attaching the trailer to the SUV he only comes out to make sure you did it right and take a picture

MICHELLE HART 
Rating:
1.0

Just a shitty experience overall. 0/10 do not recommend

Peyton Bowen 
Rating:
5.0

Customer did not leave a comment.

ERNEST SARAGOSA 
Rating:
1.0

The worker put the burden on the client to relocate the truck and did not take responsibility of the blankets. Very rude worker. Instead of simply dropping off the truck the worker demanded that we back up the truck, we said no. Then the worker told us to bring in the blankets, again we said no. Location is a liquor store, he was the only worker at the location.

MICHELLE WEST 
Rating:
1.0

Customer did not leave a comment.

JABER AL KILANI 
Rating:
3.0

The later was a convenience shop that had a U-Haul business on the side. Had we been there during busier times - we would’ve had trouble parking/accessing the equipment & probably getting service.

John Towers 
Rating:
3.0

The left rear tire pressure was significantly lower than the other tires. (54 PSI vs 91 PSI). I tried to put more air into the tire, but I am inexperience and could not get it filled. There was no problem driving the truck. The location was a convenience store and was cramped. The clerk was polite and professional, but the location was poor.

GARY MCDOLE 
Rating:
4.0

Customer did not leave a comment.

JOHN STANLEY 
Rating:
3.0

We booked a rental, that we arrived 3 days later to pick up, only to be told that they were out of the size we reserved. They upsold up to the next size up, thus doubling the amount we ended up paying. They had 3 days to get the truck we reserved OR should have upgraded to the next size for no charge! Never again..lesson learned.

MICHAEL SHUMATE 
Rating:
4.0

Provide reliable help.

JOYCE ANN LANDERS 
Rating:
4.0

Customer did not leave a comment.

KENNETH WOLFORD 
Rating:
1.0

Customer did not leave a comment.

OSARUMWENSE ONA-ENAGBARE 
Rating:
5.0

He was so kind and patient. My drop off receipt wasn’t coming through my email but he recent to me till it did.

Heather Monty 
Rating:
4.0

Could explain the process/show important truck info to the person. I didn't know there wasn't cruise control and had no idea where the hazard lights were.

MATTHEW SNOW 
Rating:
2.0

The rental shop was in a liquor store. There was a long line of customers with only one worker and inadequate explanation of the charges.

Dennis Brock 
Rating:
1.0

Took them forever to find my reservation. Did not show me how to hook up the trailer. Hardly seems like they knew what they were doing.

TANNER SMITH 
Rating:
1.0

This location didn’t provide any assistance to attach the trailer we rented. It was explained numerous times that we didn’t know how to do it and then when we returned the rental they again did not want to provide any assistance to unhook the trailer for the return. We spent approximately an hour trying to place the trailer back into its proper spot and had to ask strangers walking on the street to help. This location should not EVER again be used as a U-Haul location. Extremely disappointed!!!!!

PATRICIA ZEBBS 
Rating:
1.0

Not sure why U-Haul is letting the liquor store send out trucks. The guy tried to give me an auto transport with a flat tire.

AARONBOYER MONAGHEN 
Rating:
5.0

Customer did not leave a comment.

Ailan Chubb 
Rating:
1.0

This was not a nice place at all. The location was a liquor store that took me a while to figure out who i needed to talk to. Apparently whoever was there was in training. He did not have very good customer service skills and i had to remind him to send me a receipt.

Carlos Coronado 
Rating:
4.0

No improvements needed.

DEVIN EDDINGS 
Rating:
5.0

Customer did not leave a comment.

ANDREA MOORE 
Rating:
4.0

Customer did not leave a comment.

GOPI RAGHAVENDRA KANCHETI 
No reviews have been submitted for this location.

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