Customer Reviews for Razorback Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You gave me the worst truck you had, no reasonable parking accommodations, holier than thou attitude. Price seemed high, wish I would have went somewhere else. You told me you would not set a return location and you did, it made me drive an extra 11 miles and hurt my gas mileage, time, and patience. I had a bad experience. Moving is stressful and generally Uhaul makes it easy but this was frustrating.Jacob E.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.JEFF T.
All was good.Laurence F.
Customer did not leave a comment.Ryan S.
To long of a wait...to get the truck and get going!!! Good GREIF!!! REDICILIOUSLinda T.
Customer did not leave a comment.STEPHEN F.
Customer did not leave a comment.STEPHEN F.
I dropped the truck off Friday at 5:00 pm and my drop off was scheduled for Saturday by noon at a different location in the same town. But the person who is at the location it was to be dropped off at is never there. Now I have to chase down my deposit.Jeffery D.
The ladies in the front office get very rude and upset when we did a equipment check and found that the radiator was leaking or it was leaking radiator fluid. They then stated we don't have time for you I'm just gonna have to give you your money back we ended up having to take the U-Haul as we had to be at work the next day at seven in the morning. Ended up having to call U-Haul which made the contract right but as far as this office I would never recommend.ANDREW S.
Excellent customer service very friendly people nice place to do business withCarl W.
Customer did not leave a comment.Sandee A.
Customer did not leave a comment.Johnny H.
Customer did not leave a comment.Karen L.
Customer did not leave a comment.Ernie J.
Customer did not leave a comment.Chanisty T.
Customer did not leave a comment.Sandee A.
Customer did not leave a comment.ELLIS W.
Customer did not leave a comment.Carol N.
Great service. Thank you.DAVID S.
After hours drop off.BRONSON W.
Customer did not leave a comment.ROBERT B.
The truck was filthy. The inside was covered in mud, the dashboard was was covered in dust that flew at us as we drove the truck. We had to drive 3 hours with the windows mostly down because the smell in the truck was so bad - it smelled of stale cigarettes and urine. the entire bed of the truck was caked in mud and dirt to the extent that we had to cover the floor in blankets in order to protect our belongings from the filth. Additionally, we were told that the truck rental included a free months of storage. I called the Norman location to rent a small storage unit prior to our arrival. Apparently, the phone call rolled over to corporate(?) and while the lady I spoke with was extremely helpful and very nice, we were greeted w/an upstairs storage unit w/a rolling stair for our belongings - which included a small love seat and over-sized chair, It was absolutely impossible to put these items in an upstairs unit with a rolling stair. Prior to our arrival in Norman, we were nover told this would be an upstairs unit w/a rolling stair. We then had to go find another storage facility that we could get into immediately as the truck was due back in 2 hours, which also deprived us of the free months storage we were promised as Norman had no other spaces available..Your Norman location was obviously not at fault for this debacle. I have rented from them numerous times and they have always been professional, clean and very thorough in every way. In fact, they were kind enough to extend our truck return so that we could find another storage unit for the property. I have used Uhaul for over 30 years and have never had a problem like we did on this trip.kathy T.
Customer did not leave a comment.rALSTON R.
Very friendly staff both in person and over the phones! Equipment very well maintained would highly recommended using them!Calvin W.
I would not change a single thing about this experience. She was helpful and had exactly what I needed.Jason F.
Customer did not leave a comment.Jennifer S.
Very personable staff!! Very helpful!Brent D.
Customer did not leave a comment.Kevin D B.
Customer did not leave a comment.LUTHER B.
Customer service was excellent, very clean.CHARLES M.
Customer did not leave a comment.Brian B.
I appreciate everything and the customer service we received Thanks PeggyPeggy B.
Great Uhaul to have in our city. Very friendly and helpful staff. Got me on my way quickly.Randy B.
Nothing that I can think ok. Very friendly and knowledgeable.JOHN M.
Excellent serviceMax S.
Nothing razorbacks rental a great placeEddy B.
Customer did not leave a comment.Eddie B.
Make your software more user-friendly and our drive would have been better if the truck had cruise control.Diane M.
The nicest and most helpful place to rent from.DAVE F.
Customer did not leave a comment.Twyla S.
Customer did not leave a comment.Robert B.
Nothing. You went above and beyond for us. Thank y'all.Jeffrey P.
Wait time at pick up was understandable and drop off was a breeze. 10/10 would rent againSCOTT H.
Customer did not leave a comment.BILL G.
Customer did not leave a comment.STEVE R.
Customer did not leave a comment.nathan C.
Customer did not leave a comment.Simon W.
Customer did not leave a comment.bill S.
they were very flexible on pickup and drop off, Thank you!!James B.
Customer did not leave a comment.Dana B.
Everything was great but just an fyi, the tags on the trailer have been expired since 5-17 according to the sticker on the plate.BJ P.
Dropped off car dolley after hoursandrea W.
Customer did not leave a comment.Cathy S.
Customer did not leave a comment.korinthian B.
Best U-haul dealer EVER...â€¦.William D.
Was very nice.. ThanksMelissa G.
Customer did not leave a comment.Cindy F.
105 degrees and no air conditionerSADA W.
Customer did not leave a comment.Wade L.
Customer did not leave a comment.Mike M.
My experience was wonderful! The lady helping me was very knowledgeable and friendly. I have never used Uhaul before but will again if I ever need too. God Bless!Cully W.
Great Service! Called on Easter to tell me they had a package I left in cab of rental. Fantastic!Steven Z.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Steve D.
Every time we are given mileage we go over and only take movers address to their new address. Then to drop off point you need to give more mileage for gassing up etc.Terri M.
The clerk was very warm and friendly and knowledgable. She was also very accommodating by agreeing to meet me before the regular open hours to allow me to start my move earlier. nice lady.Marty B.
Customer did not leave a comment.Jennifer T.
Everything was as I was told. I would recommend calling or going in a few days early to make sure they know your needs.Harold H.
The place I picked up at was great the service I received regarding my order however was not. Please note that all communication I had during my move was over the phone and internet so I never actually spoke with anyone face to face.Jo Ann K.
Explain the process of returning equipment when no one is there. Since we were busy moving things, email was not read until we returned home. We did not know to take pictures and check in on line.Gary M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Roxie H.
Very friendly and helpfulRoxie H.
Easily accessibleLaurie D.
Awful experience. Plan to contact customer service. We were incorrectly/not advised of several things. Will not recommend Uhaul to anyone!Marlena L.
Great Customer serviceSYLVIA G.
The location was closed, but I received a text from a store representative with instructions on where to drop the trailer. I sent back a couple of pictures showing the trailer was dropped off and clean, then almost immediately received an email saying the trailer had been checked in and the transaction was closed. It was super convenient.Joshua H.
Customer did not leave a comment.James P.
I would put jacks on the larger trailers or have a roll under hydraulic jack available for lone single female customers. I could not left the heavy trailer off the hitch by myself. It would be nice to have a jack available for after hours dropoffs. I had to call a friend to come help me.Angela O.
I am very disappointed about the price, I asked when I reserved the truck on the phone how much it would be. I was told $39.50. Now I receive invoice and was charged $80. We had the truck for about 4 hours. Big price to pay.LouAnne P.
Trailer was dirty and I had a blowout on it 10 mins on the road. It took roadside assistance 2 1/2 hours to come out from 10 mins away and get me back on the road. This caused me a 2 1/2 hour delay and cost me a $1000.00 in salesAngela O.
Customer did not leave a comment.James A.
Customer did not leave a comment.Lewis B.
Customer did not leave a comment.scotty K.
good job !!!!!James A.
Customer did not leave a comment.David N.
Customer did not leave a comment.Lacy B.
Good serviceRonald L.
Customer did not leave a comment.Phillip K.
Customer did not leave a comment.Larry M.
Customer did not leave a comment.KAREN D.
Well, you asked.... The lady at the return depot was very poorly trained. It took over a half hour to finally complete the return.Richard D.
Customer did not leave a comment.Krista H.
Customer did not leave a comment.Nicole B.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.raymond S.