Customer Reviews for Rays Towing And Tire Center LLC
(U-Haul Neighborhood Dealer)

55 reviews

2041 W Pembroke Ave   Hampton, VA 23661

(757) 251-0246

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(757) 251-0246

2041 W Pembroke Ave
Hampton, VA 23661

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tim Davis 
Rating:
5.0

Latch fell off, 4 rivets fell out on trip resulting in rear door opening on highway. Not good. Don't think anything fell out but still inventoring, had some old bolts and toolbox in car, fixed it and continued. I took pictures and told attendant at trailer return location...I'm planning on renting trailer again in 2 weeks for same trip...seems like you should pay me for fixing your trailer

David Hanaway 
Rating:
5.0

This facility was amazing and so helpful with the loading of the car tow. They went above and beyond and loaded my car up properly for me onto the tow and secured it for me as well, I am so grateful they were there to help. Most places would not offer additional help if even opened. 10 STARS!!!!!!!!!

Kierstin Douglas 
Rating:
3.0

I was charged a 15$ cleaning fee that I should not have been charged. The trailer was empty and clean.

Katie Gureley 
Rating:
5.0

Customer did not leave a comment.

HAROLD HEDIGER 
Rating:
5.0

Customer did not leave a comment.

Letrina White 
Rating:
1.0

This was the worst experience ever, I made a reservation and the vehicle wasn't even there on top of the fact that they double booked me with another person and then sent me to another location that had a truck but the person managing it said I had to bring it back in 6 hours when I made the a reservation for 24 hours, the truck was also empty on gas and I had to go and get gas in my own vehicle to then come back and out gas In the truck. IT WAS A HORRIBLE EXPERIENCE

alexis acosta 
Rating:
4.0

Everything was good

ROBERT EUGENE QUEALEY 
Rating:
2.0

First off, I tried to call and let them know that I was going to be a little bit late picking up the truck. However, the phone number for the place was disconnected. I was able to send a message through the uhaul site. A few minutes late I get an extremely rude phone call from the man who works there, telling me he is not going to wait all day. I proceeded to tell him I'd be a half hour late and I only live ten minutes away. He then nastily asked me why I'm going to be a half hour late when I'm ten minutes away. I had to continue to explain that I was waiting on my ride to pick me up. When I got to this place, we walked in to fill out the paperwork and there was a disheveled man sitting in the corner nodding out, looking like he was coming off of drugs. The man who called me proceeded to fill out my paperwork, and then ASKED ME TO READ THE NUMBERS OFF MY CREDIT CARD TO HIM. I I looked behind me at the strange man who was sweating and nodding off on the dirty couch, and said absolutely not. He was annoyed that he had to take my card and run it through. I could keep going with my negative experience at this place, but I'll just leave it at...very unpleasant experience. Horrible customer service. Rude and sarcastic for no reason at all.

Caitlin Walsh 
Rating:
5.0

Customer did not leave a comment.

Rhonda Wheeler 
Rating:
2.0

The truck interior was very dirty. The headlights were not adjusted and lights were very dim. I had to ask him to give me a once over on truck features and how to. There needs to be dividers to help stablize contents. I just want to let Uhaul know that I was very disappointed in the fact that I made my reservation a week ahead I would think plenty of time to coordinate a truck and auto dollie. I had to drive to two different pick up locations many miles apart. I thought that was why we make reservations?

Virginia Dolor 
Rating:
1.0

I was over charged and need a portion of my money refunded. I got a $29 cargo trailer for one day, brought it back late so I had it 1.5 days. Was charged $60 then a second charge of $23. So $83 for 1.5 days

Adrian Johnson 
Rating:
5.0

The man that rented it out to me was super nice and easy to work with. He told me all I had to do in a nice easy way and made it a great overall time.

Nathaniel Persina 
Rating:
5.0

Customer did not leave a comment.

Jimmy Orca 
Rating:
2.0

The vehicle had a bad alignment, there was no gas we immediately had to fill up the tank. The interior was filthy and someone had recently spilled a drink and it wasn’t cleaned. There were rips and tears in both seats in the interior

Corey Jones 
Rating:
3.0

Customer did not leave a comment.

Adalayne Wiley 
Rating:
5.0

Customer did not leave a comment.

Jill Richardson 
Rating:
5.0

The owner Ray was very nice and helpful and made the experience pleasant.

Adrian Johnson 
Rating:
3.0

Customer did not leave a comment.

Jewell Webster 
Rating:
5.0

The gentleman who I worked with onsite was very helpful and got me checked in and out the door quickly.

Ronda Markus 
Rating:
3.0

Customer did not leave a comment.

Demetria Warren 
Rating:
5.0

Customer did not leave a comment.

Anthony Felix 
Rating:
5.0

Include a hand truck & straps to secure load.

naim muhammad 
Rating:
5.0

Customer did not leave a comment.

Alicia Hamilton 
Rating:
5.0

Customer did not leave a comment.

Fred white 
Rating:
3.0

Need to tell the customer that there will be a 50 dollar fee for turning in trailer on a holiday

Ronald Webb 
Rating:
3.0

Very dark and not clear of where to park truck. Small business so not much room. Need more lighting

Cheryl Minks 
Rating:
4.0

Customer did not leave a comment.

Emily Malone 
Rating:
1.0

Gave rental to unauthorized person without my permission. Wasn't in office when time business was supposed to be open. I was charged a service fee due to being unable to reenter vehicle, because establishment wasn't open. Attempted to cancel my reservation when I was an hour late even though I had 24/7 access. There was a agreement from previous customer in vehicle which indicated it was not cleaned prior. I will not be using this location again no matter how close it is to my location.

Erica Wrisbon 
Rating:
3.0

Customer did not leave a comment.

Ameesha Smith 
Rating:
2.0

Ray was very pleasant and helpful. The location site was hard to drive into with our 15' truck and transport trailer. Building was close to a busy road, not enough room to drive equipment into this site. Transport trailer looked like inches from busy road. UHAUL should definately look into this location. Not substantial for their equipment.

JOHNRUSSELL DAUGHERTY 
Rating:
5.0

Customer did not leave a comment.

WYNTONMARSHALIS BEARD 
Rating:
2.0

Equip the location better

Bryant Morgan 
Rating:
2.0

It is a tiny location with a tiny sign out front. would not feel comfortable dropping truck off at night.

danita warmack 
Rating:
5.0

The gentlemen at Rays Towing had everything ready and waiting and made the experience go extremely smooth.

DARRELL HYDE 
Rating:
5.0

Me. Ray was very nice and accommodating.

Robin Davis 
Rating:
1.0

The place that we got the uhaul from was ran down. No one was in the office to help for about 30 minutes. Only one person deal with the actual uhaul stuff and he was very rude and nasty. Next time I might go directly through uhaul but these side hustle uhaul spots is not it!!

ArethaI Saunders 
Rating:
5.0

Great service!!

Renata Oubre 
Rating:
1.0

Called on the phone to confirm reservation and ended up hanging up due to the rudeness of the person who answered the phone. Due to an error inputing my phone number into the computer I was not able to confirm the mileage and gas and was incorrectly charged a fuel charge at the drop off location.

Gary Honaker 
Rating:
1.0

This location was a very rude guy, he made me wait for long while he was in the tire shop

JOSE LOZANO 
Rating:
2.0

Customer did not leave a comment.

Melissa Stone 
Rating:
3.0

Location is not really suitable for returning larger trucks, the individual who helped me was great.

GREG MARTINEZ 
Rating:
5.0

Mr. Raford was very friendly and helpful. I would highly recommend this location.

CLIFTON JONES 
Rating:
1.0

We're rude and didn't have all the equipment we need for the trailer

Ashlie Williams 
Rating:
1.0

The location is great if you live on that side of the tunnel. Good friendly service, I had ask for a pick on military highway close to home, nothing available but I still seen trucks in the parking lot

jerry elenback 
Rating:
5.0

That was my first time driving anything like that, but it was a good experience. Felt like I needed to go to DMV to get my CDL next! Watch out for big mama coming through! Good service they fixed everything that went wrong with my order as well. Highly recommend! Thank you!

Akilah Ajamu 
Rating:
5.0

Customer did not leave a comment.

Jonathan Woelfel 
Rating:
4.0

The rep Angelique was awesome. Super patient and went out her way to make sure I was satisfied and knew everything involved and in the contract. Great experience.

Jason Fauntleroy 
Rating:
3.0

Customer did not leave a comment.

Alyssa Johnson 
Rating:
5.0

Customer did not leave a comment.

Ona Rivers 
Rating:
4.0

It was at this location that I received the truck that suited my needs as far as the maintenance and the mileage

LEONARDLINWOOD MURRAY 
Rating:
5.0

Customer did not leave a comment.

BELINDA TAYLOR 
Rating:
2.0

Rental was for 8:15 and the business was supposed opens at 8:00Am. i called owner at 8:15 and it took until 840 before he showed, yhen he said he had to do a level 1 inspection. Did not have the tolley and two dozen blankets. I had to drive to Mercury BLVD Uhaul to pick materials up. I was paying two movers to stand around while i was jerked around by Uhaul. Will never use website to make an arrangement. Unsatisfactory.

Michael Garber 
Rating:
2.0

If this Uhaul would rent to me a defective transporter, I could not see myself recommending this Uhaul to anyone.

Brenda Carpenter 
Rating:
5.0

Customer did not leave a comment.

CRYSTALCORETTA WEST 
No reviews have been submitted for this location.

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