Customer Reviews for Raymond's Car Care
(U-Haul Neighborhood Dealer)

366 reviews

4330 Wetzel Rd   Liverpool, NY 13090
(Btwn Morgan Rd & Rt 57)

(315) 652-5006

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 652-5006

4330 Wetzel Rd
Liverpool, NY 13090
(Btwn Morgan Rd & Rt 57)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Dropped off after hours. Space was too small to drop off such a large truck

Sara S 
Rating:
5.0

Our rep was nice,friendly, and helpful.

Mindy B 
Rating:
5.0

Great service

HENRY L 
Rating:
5.0

Customer did not leave a comment.

Cesar S 
Rating:
5.0

None The truck was ready when we arrived and the transaction was done in a professional manner

James S 
Rating:
5.0

Everything was wonderful and very convenient!

mari o 
Rating:
5.0

Customer did not leave a comment.

jim f 
Rating:
5.0

Nothing, great customer service, very friendly and helpful.

Loretta L 
Rating:
1.0

Customer did not leave a comment.

John H 
Rating:
4.0

Nothing I can think of

William C 
Rating:
5.0

Customer did not leave a comment.

Tracy H 
Rating:
5.0

No recommendations. The pickup went seamlessly

Basil A 
Rating:
4.0

Customer did not leave a comment.

Mark F 
Rating:
4.0

A quick overview of the vehicle, and making sure the back opened would have helped. As it turns out the back was frozen shut, which I did not know. So I did not know why the back was not opening. If he had gone over it with me, this would have been discovered. Otherwise, good customer service.

Patricia K 
Rating:
5.0

Very friendly and efficient.

Cathy M 
Rating:
4.0

Customer did not leave a comment.

pete e 
Rating:
1.0

Not charge my card twice

Tyree B 
Rating:
5.0

Kind and professional service! I was in and out with a uhaul and they made everything smooth and easy! Highly recommend this location!

KATHRYN S 
Rating:
5.0

Al had the van warming up for us when we arrived. Very courteous. Van was in good condition & drove smoothly. Love the back up camera.

Amy H 
Rating:
5.0

Super job ! Easiest rental in the business! First class for uhaul and to get a tune up too !

JOSEPHE L 
Rating:
4.0

Customer did not leave a comment.

Gwen H 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

They were closed when we dropped off but the UHaul app made it very easy to drop off with no assistance.

Edmund W 
Rating:
5.0

The young guy in the front office was very nice and helpful.

Cindy H 
Rating:
4.0

Customer did not leave a comment.

Beth J 
Rating:
5.0

Customer did not leave a comment.

Melvin P 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
5.0

Quick setup. I was all set up and driving off lot in less than 10 minutes !

SCOTT L 
Rating:
5.0

Go to the u haul company rental truck very good service

HARI P 
Rating:
5.0

Best Uhaul Dealer in NY state! Always 1st class service ! I would recommend these guys for all you moving needs !

JOSEPHE L 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL I 
Rating:
5.0

Customer did not leave a comment.

Angela S 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B 
Rating:
5.0

None

Bong W 
Rating:
5.0

Excellent guest service!

Bong W 
Rating:
5.0

Customer did not leave a comment.

Marcia F 
Rating:
5.0

They stayed a few minutes after close in order to accommodate me being late picking up the van. They also held my garage remote door opener for me after I'd left it behind upon returning the van. Great customer service!

David C 
Rating:
3.0

Mobile check in was tedious and so was returning with all the things to do on my phone. Will make sure next time I use a person to check in and return

Kelly W 
Rating:
5.0

No complaints on van or checking it out but it was a little tense bringing it back at the stated time because everyone had gone home & I did the online turn in application on my phone. No issues just a little nerve wracking alone in the dark having to take pictures to be uploaded...but completed it without any trouble.

Patricia M 
Rating:
5.0

It was all good for me

Irene D 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Customer did not leave a comment.

debbie i 
Rating:
5.0

Customer did not leave a comment.

Ashley M 
Rating:
4.0

Customer did not leave a comment.

Theresa S 
Rating:
5.0

Friendly service

Daniel A 
Rating:
5.0

You guys were great very nice and helpful . Just keep doing what your doing nothen needs to be improved

sally a 
Rating:
1.0

Vehicle smelled of cigarettes. Key did not fit in lock box. No instructions for suitable safe option otherwise. Not open on weekends.

Amelia H 
Rating:
5.0

Customer did not leave a comment.

Russell H 
Rating:
5.0

They were excellent to deal with. Friendly and their welcoming committee, their dogs, made it an even better experience.

James S 
Rating:
5.0

All was good!

Matthew T 
Rating:
5.0

Customer did not leave a comment.

Jennica M 
Rating:
5.0

I can’t think of anything

Vincent H 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Best uhaul team in th company !

Joseph L 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Robert G 
Rating:
5.0

Can’t think of a thing

VINCENTLAVERNE J 
Rating:
5.0

Great service and help!! Thanks for everything. Also I’d like to mention that Alec helped me out big time along with customer service employees such as Ms Rictor. Storage was great as well and everything was very smooth with Mr Sergent.

Ryan J 
Rating:
4.0

Customer did not leave a comment.

Frederick R 
Rating:
5.0

This place was fantastic, with an excellent vehicle and excellent people to work with.

Kathleen G 
Rating:
4.0

We picked up from Raymond’s because the location we were scheduled to pick up from neglected to put the key in the lock box and wouldn’t open for 2 hours. We even went to the location the day before to make sure they had everything they needed from us. Raymond’s didn’t have a dolly and furniture pads ( not their fault because they weren’t our original reservation spot) so had to go to another location for those. Didn’t end up using the pads because truck was packed by the time I was able to get them there. We ended up paying for additional miles as well because we had to switch locations. I have used UHaul before and been very happy. This time…not happy. It was a frustrating experience.

Kathy P 
Rating:
5.0

Customer did not leave a comment.

Tarrance S 
Rating:
5.0

Quick, efficient check-in and check-out

Ken K 
Rating:
5.0

Customer did not leave a comment.

Sue G 
Rating:
5.0

Clean and easy. First time using uhaul amd I was surprised at how easy it was.

Daniel H 
Rating:
4.0

Customer did not leave a comment.

Emma N 
Rating:
5.0

Customer did not leave a comment.

Brian N 
Rating:
4.0

Somehow uhaul canceled my reservation, the was a damaged duel lid that wasnt spoken of and the truck wouldn't start, needed to be jumped and there for wasnt checked before hand

William C 
Rating:
4.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

Customer did not leave a comment.

Patricia H 
Rating:
5.0

Great job again and again ! Have had issues with other uhaul pick ups but never an issue with Raymond’s Car Care !

Joseph L 
Rating:
5.0

Very friendly and excellent customer service! Thank you.

Kimberly O 
Rating:
5.0

Absolutely the best place to rent uhauls and get work done on your cars !

Joseph L 
Rating:
5.0

Reymonds car care is the best ! Always friendly, always clean ! Super uhaul vendors!

Joseph L 
Rating:
4.0

Customer did not leave a comment.

Connor T 
Rating:
5.0

Raymond's Car Care was extremely helpful, friendly, and supportive! I am totally impressed with their customer service!

Scott V 
Rating:
2.0

Truck was missing knob to control headlights and the keyhole on the driver's side door.

LYDIAROSE G 
Rating:
3.0

The way you can improve would be if you rent equipment from the location that is the closest then don't tell me I have to drive 20mins out of my way to get it. Have someone bring it to the location that you were supposed to pick it up from.

JAMES P 
Rating:
3.0

Customer did not leave a comment.

DARWIN R 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

I would definitely recommend renting a U-haul from Raymond’s Car Care. Not only did he provide EXCELLENT customer service but we were also very pleased with condition and smell of the truck. It was pristine. Will continue to do business with this location and will be sure to refer others.

RODNEY S 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Always a class act at Raymons car care! Staff is always willing to go the extra mile to make sure we’re happy!

Joe L 
Rating:
3.0

Customer did not leave a comment.

Thomas B 
Rating:
4.0

Customer did not leave a comment.

RICHARDCLEMENT H 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L 
Rating:
5.0

Customer did not leave a comment.

Zachary S 
Rating:
4.0

Customer did not leave a comment.

MICHAELDAVID B 
Rating:
5.0

Always great service at Raymons car care! Very friendly

JOSEPH L 
Rating:
3.0

Customer did not leave a comment.

MELANIE S 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y 
Rating:
5.0

Nothing , they are wonderful guys great customer service always friendly , polite , happy and appreciate the excellent service they give us....

MICHELEL L 
Rating:
5.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

Customer did not leave a comment.

Zachary D 
Rating:
5.0

Everyone there was helpful and professional. This is the third time I've rented from them and each time has been a pleasure.

MARGARET W 
No reviews have been submitted for this location.

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