Customer Reviews for Rapido Stop Grocery Store Inc
(U-Haul Neighborhood Dealer)

Rating:

3.0

No staff to hook up trailer.

Rating:

4.0

Flat rate for mileage

Rating:

5.0

Nothing

Rating:

3.0

Language was an issue even though we were able to complete the transaction. Trailer looks dirty and worn, could use a good detailing

Rating:

3.0

Our overall UHaul experience was great; however our pickup location was hectic, erratic and did not give the best presentation. Our customer service representative, Candace by phone, was phenomenal.

Rating:

1.0

The guy at the Rapido store was friendly and helpful. The uhaul employee on the other hand whoever that is was a no show at 9am on 10/14. Very unprofessional….. By 9:45am employees still not there and loaded the damn equipment and trailer myself and told store attendant not waiting any longer. Not only do I want my money refunded back to me today. I also like apologie from the uhaul company. I will take this to head of corporate if no response immediately. Thank you

Rating:

5.0

Everything was great

Rating:

5.0

Every about the uhaul experience was A okay.

Rating:

3.0

Rapidity agent was super. Very efficient and helpful.

Rating:

5.0

Great location, Young lady Christina was very professional and helpful when calling. Arrived to the location it was an easy drop off process. A lot of parking space drop box right in front Highly recommended Spanish speaking as well she informed me about the prices mileage

Rating:

5.0

Make all the lights on the equipment is working correctly. Thank you.

Rating:

3.0

Clerks were very friendly

Rating:

1.0

First of all, no drop box for the key for a self checkout. The sales attendant was late to work and therefore I had to wait to pass on the key to the vehicle. This was a waste of my time and soured the experience. The self checkout process was helpful and well done by UHaul.

Rating:

3.0

Location listed they are open until 8pm. Went to do my drop off at 7pm and was told, “just leave the keys”. No paperwork and no confirmation. Ended up coming back next morning to do a proper drop off

Rating:

5.0

Great customer service support!

Rating:

5.0

Everything was as excellent!! Keep up the great work!! Thank you!!

Rating:

1.0

Find another location to rent uhuals out of. Rented a UHaul trailer. The owner was 30min late to the reservation. Then tried to force me to buy insurance which I did not. After that I was told to hook up the trailer myself and he didn’t care if it was on correctly. Also when asked to approve photos of the trailer the owner used old photos. This has been reported to uhual and they confirmed the trailer as not been serviced for sometime and that this location has been known for issues. The store was very dirty.

Rating:

3.0

I had to move trailers to get to mine and hook it up on my own. Im getting ready to have back surgery and I am 65 years old....Not good

Rating:

3.0

No one was there but I was able to complete the return using my phone. Very easy.

Rating:

1.0

So I am quite upset with every part of my experience. First off i reserved my truck a week and a half before my move. Then the day before I was told that they did not have a 26' truck wich i needed, so I had to drive 40 miles away. Once i got there she was not there and had to wait 45 mins for her to show up. Once she showed up she was very rude and I had to drive to the other end of town to get the truck. I was told they added milage and that the truck had half a tank of fuel, wich it did not it was at 3/8 of a tank. I was told to bring it back at 3/8 of a tank to make up the difference for me having to drive 40 miles back to the original location to get moving blankets they did not have for me. The original location was not open so could not even get the blankets. Then I dropped off the truck and got charged $12 for fuel when the truck was just under half a tank. The truck smelled horrible and had to drive it 1200 miles. You can look at my history with uhual my job requires me to move every 2 years or so. I am beyond upset at everything it is unacceptable. I know it is only $12 but That is ridicules when I was told 1 thing and brought it back with more fuel then I started with and still got charged. Unfortunately in 2 years when I move again I will be using a different moving truck.

Rating:

5.0

excellent treatment, your rep went out of his way to accommodate me.

Rating:

2.0

We originally scheduled to pick our uhaul up in Port St. Lucie 5 min from our destination. When WE called to confirm the lady said we don’t have that truck you have to go to a different location that was1/2 hour out of our way. This put us an hour and a half behind schedule which cause us to have to rearrange our plan. We NEVER received an email stating the change in location. Had we not called we would have gone to the wrong location. The windows were also filthy. Our main issue is not being informed about relocation. As I stated before this caused a major rescheduling issue for us being that we were on a very tight, timing restricted schedule, and this cause us a problem Thank you Michelle Dobransky

Rating:

5.0

Excellent customer service

Rating:

1.0

The owners were very rude made it clear that women from their country would not have any rights to do anything as I have in this country. They were very rude and mean about me being a woman and needing to rent a motorcycle trailer. They told me I had to pay for a new tow ball to put into my hitch even though I had already paid on line. I had no choice but to buy theirs as well

Rating:

4.0

Easy people to do business with.

Rating:

1.0

The staff is extremely rude. When I said I was going to make a complaint because that's not the way to treat customers. They start insulting me and making jokes saying "Welcome to America!". This is ridiculous, as they barely speak proper English. Besides, this is not what America is. They are just bullies and should not serve U-Haul customers.

Rating:

4.0

Like TJ, good guy and very helpful.

Rating:

5.0

The truck was unsafe. The belt tensioner and idler both broke and caused the vehicle to loose power steering and coolant circulation. We sat on I95 in SC for 7 hours it took 45 + minutes each time I called customer service. Cell phone cell tower service spotty. Had to have a state trooper sit by with flashing lights . My 70 yr old husband crawled under the truck to advise the dispatcher what parts were needed. THIS WAS AN UNSAFE VEHICLE and could have caused serious injury if my husband hadn't muscled the truck over and shut it off immediately. We sat without water for 8 hours in 100 degree heat. The Promobile tech said he was available all day and could have helped us hours earlier. He got the call very late. It was a frightening and exhausting situation. We were delayed and had to spend two extra nights in a hotel. We contacted customer service and a manager was supposed to contact us but no response or call. BE AWARE OF POORLY MAINTAINED UHAUL TRUCKS? WE ARE LUCKY WE WERE NOT IN A SERIOUS ACCIDENT

Rating:

5.0

Excellent experience with this location, both customer service and equipment. Booked this reservation last minute online after a reservation with a different independent uHaul fell through. Will use this location for any future uHaul rentals.

Rating:

2.0

Difficult drop off location. Shop owner condescending and not very helpful.

Rating:

3.0

Better service

Rating:

1.0

The employee was incredibly rude and would not give me a receipt. I told him I needed one and he said bring it back later. This is America so do what you want. I video taped him raising his voice to me. He represents UHaul terribly.

Rating:

1.0

They robbed me

Rating:

3.0

The location is a tiny “hole in the wall” and we went by the store and had to reroute to find it again. The gentleman who was in charge of returns was not personable and simply stated “I have to inspect the whole thing. You’ll get an email about it.” It seemed rude to us.

Rating:

3.0

Have a bigger sign. This was a convenience store with a small U-Haul sign.

Rating:

5.0

front wheel alignment!

Rating:

4.0

TJ the owner was helpful and very professional and made sure the trailer was in good shape and hooked up to my SUV correctly.

Rating:

2.0

Did not check in the trailer, just told me to go around back and drop it off. He never checked it never issued me a receipt, just told me they would text me. The text never came, I call the next day and was told the same thing and the text never came. I took photos of the trailer at the return location so that I would have some sort of proof of return.

Rating:

4.0

Drop it off on Tuesday I am waiting fir that confirmation in a text

Rating:

1.0

Had to move trailers, myself, to gain access to assigned trailer. Had to hook trailer myself. One safety chain missing hook.

Rating:

3.0

The drop location was behind a small store that only had maybe 4 units and he wanted it in a spot on the grass but there was no room to maneuver and also no one on site to help you off load it - I am a 56 yr old single woman and it did not make me feel comfortable! Guy inside was super nice!

Rating:

1.0

I rented a trailer on 03/27 and returned on 03/28. I am continuing to receive charges for the Uhaul!!! I called the store and the manager he stated he didn’t know what the problem was and said to call 1800-uhaul. First off that’s not enough numbers. Not like it hard but I shouldn’t have to Google uhaul’s number on my own the manager should be able to provide me with that. I have called numerous times and have to wait at least 40 minutes for someone to answer. I do not have time to wait for you guys to answer. I had to select the phone option that I was in an accident so I could finally communicate with someone. In addition to the phone calls I also sent an email that no one ever responded to. So kudos to you guys for your A+ customer service. Luckily, I covered my end and have a time stamped photo showing I have returned the uhaul because the link I was provided with expired so I have no proof of showing I returned it or even my confirmation number, which I also had the foresight to jot down. I have received a charge for the trailer every day since I have returned the trailer on 03/28. The charges totaling over 200 dollars! So I think you can tell from my experience that I am pretty pissed and will NEVER rent another uhaul again!!! I don’t know if it is incompetence or straight shady business dealings from this individual who is managing the store and is associated with providing uhaul rentals. WTF uhaul I will never trust you with my business ever again because of the major misappropriation of my hard working funds!

Rating:

1.0

Be honest with customers

Rating:

1.0

Not charge someone for what they don't want FUCK UHAUL

Rating:

5.0

No issues at all

Rating:

5.0

Nothing. Maybe make it a little more affordable for seniors who are on social security disability.

Rating:

5.0

Quick, efficient and friendly.

Rating:

2.0

Someone who had knowledge and would help with the process

Rating:

1.0

I pointed out that the rear tires were visibly low in tire pressure and the attendant at the store replied, "Are interested in renting the truck or not?" He dismissed my comments regarding the appearance of the tires. Very poor customer service and overall behavior. I ended up filling those tires myself.

Rating:

4.0

Accommodated so we could drop off 2nd truck at same location

Rating:

1.0

You could start by providing some customer service and assistance at this location. The attendant did nothing to assist me. He never left the building; just pushed my supplies out the back door dumping it all on the ground then slammed and locked it. There was zero support checking out and returning the equipment. This was my second and last time using this location.