Customer Reviews for R&S Trailer Sales
(U-Haul Neighborhood Dealer)

269 reviews

402 S Jefferson St   Webb City, MO 64870
(Hwy 171 & S Jefferson Ave)

(417) 717-0014

Office Hours

  • Mon: 9:30 am–3:30 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 717-0014

402 S Jefferson St
Webb City, MO 64870
(Hwy 171 & S Jefferson Ave)

Services at this Location:

Office Hours

  • Mon: 9:30 am–3:30 pm
  • Tue-Fri: 8 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

brad M. 
Rating:
4.0

Customer did not leave a comment.

Edwin G. 
Rating:
5.0

Sales man extremely helpful

Dean G. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn H. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Eddie A. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Nora T. 
Rating:
5.0

When someone returns a trailer the person should help unhook the trailer. Instead of moving trailers they have for sale on their lot.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
5.0

Deliver it to me for free! 😬 Seriously though, the location is not awfully far, but the location closer to me never has a trailer. 🤷🏼‍♀️

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
3.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Nothing.

Pamela E. 
Rating:
5.0

Customer did not leave a comment.

Piper D. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

NANCY M. 
Rating:
5.0

Customer did not leave a comment.

Chayton W. 
Rating:
5.0

Customer did not leave a comment.

Melvin P. 
Rating:
4.0

Customer did not leave a comment.

tracey H. 
Rating:
1.0

The location was not open even though the uhaul app and representative said it was the truck was hard to locate because it was not parked where the app said it was parked at.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Korey K. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

The previous renter was late bringing the truck back. The manager called them to remind them that they were behind then called other locations to source another truck. Having no luck when the truck finally arrived they put a rush turning it around and getting me on my way. This is by no means a negative comment on the store, I feel they went the extra mile in a bad situation and have my thanks.

Jeremy S. 
Rating:
3.0

Everything! Nothing but problems. Both before I ever pick up equipment with my reservations and nothing but problems with actual equipment

Tryston M. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

raymond V. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Great people! In and out fast.

issac R. 
Rating:
5.0

Great service!! Very helpful and efficient!!

Stephen F. 
Rating:
5.0

The trailer was in good working order but there was something sticky on the floor inside that needed to be cleaned up so it didn't get on my furniture.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
5.0

Customer did not leave a comment.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

LeRoy F. 
Rating:
4.0

Customer did not leave a comment.

Becky W. 
Rating:
4.0

Dropped off agree hours

Alexandria M. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Friendly service and newer truck so the experience was great ride and handled great on the road

DOUGLAS F. 
Rating:
3.0

Nothing that I can think of. Service was friendly and courteous.

David C. 
Rating:
5.0

Great service!

Jesse N. 
Rating:
5.0

Customer did not leave a comment.

Loren J. 
Rating:
4.0

Customer did not leave a comment.

Loren M. 
Rating:
1.0

It's started off good…the place however looks like a dump, the person running it was nice, but seemed a little shady. He advised us that everything looked great and we were good to go. We left and the next day he charged my DBC card with a 25.00 dollar cleaning fee. He was rude when I called and advised that he took pictures. My husband and I cleaned that UHAUL to a T. I called UHAUL and Yasmine was very helpful. She advised that there was one picture and she could see absolutely nothing wrong with the UHAUL. Webb City, Missouri UHAUL owner was shady and never said anything about a dirty UHAUL and then tried to charge me with an UNAUTHORIZED payment of 25.00. UNACCEPTABLE!! DO BETTER WEBB CITY, MISSOURI UHAUL ON JEFFERSON STREET!

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Thumbs up

Mark K. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

Customer did not leave a comment.

Shawn S. 
Rating:
4.0

Customer did not leave a comment.

mitchel B. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

Myles S. 
Rating:
5.0

Above service expectations

Cody D. 
Rating:
4.0

Customer did not leave a comment.

Lowell L. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
3.0

Customer did not leave a comment.

Mel B. 
Rating:
5.0

Customer did not leave a comment.

jane S. 
Rating:
5.0

Nothing at the location but the pick up in app needs work.

Derrick R. 
Rating:
4.0

Customer did not leave a comment.

Franklin S. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
3.0

Nothing. He was very helpful.

Greg W. 
Rating:
2.0

Coolant light came on and ABS brake light was on also

Deonte C. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Very helpful and nice

Jennifer B. 
Rating:
1.0

The guy who helped me with paperwork and install was in a bad mood. He was cussing, throwing keys, and at one point stood outside and puffed on his cigarette while I waited. Your product is only as good as the people who represent you!

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Glenda T. 
Rating:
5.0

Great customer service

SARA S. 
Rating:
1.0

Flying a "Let's Go Brandon" on the company building is silly and immature. I want to rent a U-Haul, not learn about your political religious beliefs.

ERIC G. 
Rating:
4.0

Customer did not leave a comment.

rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Very fast and friendly we are very very satisfied thanks guys ☺️

Samantha B. 
Rating:
4.0

very little parking for returning vehicle.

Brian M. 
Rating:
5.0

Great service, I can not think of anything. Chris is very curtious professional

HERMAN S. 
Rating:
5.0

Chris Simpson is always helpful and great.

CHARLES L. 
Rating:
5.0

CHRIS was very friendly, professional and prompt Recommendation to this facility.

KEESHA G. 
Rating:
5.0

Great Job by both Employees!! Would highly Recommend

RICHARD D. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Best place to rent from I'll go back and rent form them again if I need one

MALCOLM B. 
Rating:
5.0

Customer did not leave a comment.

DEANA W. 
Rating:
5.0

Customer did not leave a comment.

TIMMY W. 
Rating:
4.0

Customer did not leave a comment.

JULIAN W. 
Rating:
4.0

Customer did not leave a comment.

Kirk T. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY L. 
Rating:
5.0

Customer did not leave a comment.

gregg H. 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

Very helpful staff and the transaction was smooth. Truck got decent mileage to my destination. I highly recommend the U-Haul affiliate.

STEPHEN Y. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
1.0

Dispatch office changed reservation unannounced due to failure to have proper equipment on hand. Reserved a 15' truck for Oct 22 to Oct 29th, Dispatch office placed return for Oct 27th. Company expects *me* to pay for two days because dispatch office screw up. *NOT HAPPENING, EVER* I do not pay for other peoples screw ups. Eat the $120 and move on. WILL NEVER, EVER, USE U-HAUL AGAIN, NOR WILL EVER RECCOMEND COMPANY TO ANYONE EVER AGAIN.

RAYMOND E. 
Rating:
4.0

Customer did not leave a comment.

HARLEY H. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

SKYLER S. 
Rating:
5.0

Nothing everything g was good

Janice S. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
2.0

This was not the best experience I've had with u-haul. I needed a 10' truck with a car carrier, but none were available anywhere near me. I saw that both trucks and carriers were available at different locations, so I called Uhaul and spoke with the traffic director who was very helpful. He got me the package rate (the car carrier add-on was only $59 in Missouri). I was able to puckup the truck and the trailer at the same location. when I picked them up, they did not want to charge me the discounted rate. After a couple of phone calls, they charged what I was quoted. when I booked the truck and trailer, I accepted the offer for one free month of storage, however, the storage facility was about 40 miles from the truck dropoff--so I got them to change the dropoff to Baldwin, MO. I was given the dropoff address. I got delayed and called uhaul to ask for a few extra hours, which they said would be no problem. As I was driving, I got a call from another uhaul location telling me I needed to drop it off there by 6pm instead because they needed it for a reservation. I asked her to text or email the reservation to me--but she mever did. when it came time to drop it off, I called uhaul and got the correct location. when I got there the guy told me the had several car carriers and didn't need it for a reservation.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
4.0

Customer did not leave a comment.

RICKY M. 
No reviews have been submitted for this location.

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