Customer Reviews for R&S Center
(Distribuidor de U-Haul del vecindario)

562 comentarios

3001 E Saunders St   Laredo, TX 78041

(956) 796-1742

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(956) 796-1742

3001 E Saunders St
Laredo, TX 78041

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angel C. 
Clasificación:
1.0

I booked a pick up truck.. and even verified with the local agent there 1 week prior for availability of vehicle and she advised it was a for sure thing. I was rented a boxed truck instead the day of rental

Ivan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Luis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel M. 
Clasificación:
5.0

Great service

Diana G. 
Clasificación:
4.0

All was good....

Jerry G. 
Clasificación:
5.0

As always thanks Rick. Great job and Service

Juan J. 
Clasificación:
3.0

Vehicle parking not available?

rogelio A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
3.0

There was trash in the back of the truck. Someone needs to sweep it before renting out.

JULIAN V. 
Clasificación:
3.0

Sign to where we should park trucks

LIZBETH C. 
Clasificación:
2.0

Service engine light was on, pads in the truck had been used , and fuel was low

omar M. 
Clasificación:
3.0

lately ive been renting a uhaul at least once a week, this particular location is unwilling to negotiate on the rate.

GERARDO RENE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Apolonio S. 
Clasificación:
5.0

El cliente no dejó un comentario.

arnoldo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael J. 
Clasificación:
1.0

They left things in the back and when returning the owner was rude in getting my deposit he said let's see if there's someone to help you .!

Steven Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

de W. 
Clasificación:
5.0

Keep up the great work. Stay Safe 🙏 and God Bless 🙏 You All Always

Juan J. 
Clasificación:
5.0

The guy at R&S was great and very helpful. He made it a very nice and simple experience.

de W. 
Clasificación:
5.0

Just keep doing what you're doing. Great Service

Juan J. 
Clasificación:
1.0

Uhaul was in terrible condition, wore out motor, loose passenger front wheel almost fell off and charges .69 a mile plus a daily fee?

Brandon S. 
Clasificación:
5.0

Excellent customer service at rental location, Check in and check out was fast and efficient. Great equipment. Safety warning stickers were very helpful.

THOMAS S. 
Clasificación:
1.0

The truco was very bad, and the management say was ok. Very very bad service

ISRAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

Everything good

Jose Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

urie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

urie S. 
Clasificación:
5.0

Great customer service everyone was very polite, meet with morning greeting

Lenord J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy Joel F. 
Clasificación:
5.0

Nothing keep up the great work

Juan A. 
Clasificación:
5.0

Great Service and always available.

Jimmy L. 
Clasificación:
5.0

I had trouble with the use your phone function, had to use the desk. They were friendly and helpful.

John D. 
Clasificación:
5.0

The truck was dirty from inside and also AC not working but the rest was good the location was easy to find and good customer service

Fernando C. 
Clasificación:
3.0

Need to have staff available to assist with uhaul rentals instead of working other areas of the business.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

wee M. 
Clasificación:
4.0

Good customer service, convenient location.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEE M. 
Clasificación:
1.0

I didn't purchase insurance when I made reservations, not did it shows on on the contract estimated charges. When I returned the truck, I was charged $10 insurance. I asked why I was charged insurance, the gentleman said it's mandatory, Really??!! Why not you charge me insurance when I had accident on the road, but when I returned the car that nothing damaged. I will dispute the charge with my credit card company. Shady business, shame on you U-Hall!! Get your associate better trained. You lost my business forever, U-Hall!!

Sheng Chien L. 
Clasificación:
3.0

I got charge for miles I did not put on truck.

JESSE L. 
Clasificación:
5.0

Excellent customer service.

Dario R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff N. 
Clasificación:
1.0

The van that was rented to me was dented and had multiple impacts of prior damage. The lady that checked me out in Laredo put no prior damage on the paperwork. I did take photos at the location prior to leaving in case anything comes from it. Also, the lady who checked me out was very rude and she advised the 9' van was available for my trip from TX to GA I even have photos where the van stickers on the windshield say “in town or one way” but once I arrived in GA I was told that this is an in town only rental. I went to 5 separate places in GA before someone was able to help. I called U-Haul customer service and spoke to 3 separate people which only one of them was polite. The first two ladies were very rude the first one didn't want to speak with me because I didn't hear something she said and I asked her to repeat herself so she just placed me on hold and I was xfered to a different rude person who gave me a fake address to a U-Haul location, I showed up to the location given and it was an empty lot. I asked for a copy of my call and nobody to this day has gotten back to me regarding this. Once I called U-Haul back the last man I spoke to was nice and gave a good address to go return this U-Haul. After 4 hrs of driving that day because of lack of customer service skills from U-Haul and being misled by your customer service, I finally made it to the location and had to pay double the amount for the rental due to miscommunication on U-Haul's end. Online I selected “optional” for my drop off and also placed in the GA address I was going to be moving to and it approved it online. I am not sure why it would take my GA address from Laredo TX if this is an in town only rental?? I also requested this be disputed and the U-Haul rep advised someone would call me within 48 hrs to discuss my dispute and nobody has called back. I have so far talked to 5 people moving cross country and they have all canceled with U-Haul because of my experience. I will not be a returning customer. I do expect a follow up email in regards to all of this since I still have yet to get a call back regarding getting my money back for something that was not my fault.

Susana C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis L. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymundo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymundo G. 
Clasificación:
5.0

Gracias.

maurilio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

tommy C. 
Clasificación:
3.0

I tried to call several times to let them know I was running late. I could not get anyone to answer the phone. They finally called me to see if I was still going to pick up the trailer. I told them I tried calling and they seemed to know about the phone problem...

DAVID S. 
Clasificación:
5.0

The rear of the store is cluttered, and a little small for uHaul's. That being said, the staff was helpful.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

Need to speed up the service.

Clasificación:
5.0

All was very professional

Valerie A. 
Clasificación:
2.0

This is not a u-haul office by itself, it's actually some sort of a mix between a convenience store and a small restaurant. There is no specific personnel in charge of the u-haul side of business.

Juan Miguel C. 
Clasificación:
2.0

The truck was not clean

Johnny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

YORDANIS A. 
Clasificación:
3.0

Electrical connection was very dirty.

ARMANDO P. 
Clasificación:
4.0

Not a thing everything was fine

duane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felipe de Jesus P. 
Clasificación:
5.0

Everyone was great and very friendly

Maurice S. 
Clasificación:
5.0

Attendant expedite my return really fast and very friendly

JUAN GERARDO S. 
Clasificación:
5.0

Truck continuously kept beeping that the brake was on. I would pull over activate parking brake and release and noise would not go away. I would have to pull over, turn truck off/on, and then noise would go away and co to us on my trip.

JOSE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA D. 
Clasificación:
5.0

I told them to fix the A/C before assigning it to another person. I said that no one should be driving it. It is very hot in Laredo TX, 100+ degree.

Norma S. 
Clasificación:
4.0

When I reserved online, I requested an appliance dolly, but the store didn't have one available. Other than that, the staff was friendly and very helpful.

Barbara V. 
Clasificación:
5.0

El cliente no dejó un comentario.

heriberto R. 
Clasificación:
5.0

No signage , no parking. Passed by it twice.

Darrell L. 
Clasificación:
5.0

Nothing. Everything was great!

Cynthia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger E. 
Clasificación:
3.0

El cliente no dejó un comentario.

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma M. 
Clasificación:
5.0

It smelled nice, but the cup holders and floor were filthy, and not just from one use. The ramp was broken, so very inconvenient. I think the wheels could do with an alignment as the truck wandered, and the windscreen wipers needed replacing. It rained the whole 3 days of driving and the noise was annoying. I should also have been informed that the size truck I wanted was not available before I arrived to pick itmup.

heather M. 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
3.0

Beter service

Xavier F. 
Clasificación:
5.0

It was great service and the personnel was very helpful.

Danny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

francisco H. 
Clasificación:
2.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cindy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN DAVID S. 
No se han enviado comentarios para esta ubicación.

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