Customer did not leave a comment.Frank H.
Customer Reviews for R&R Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Joel was an excellent person to meet. Joel's customer service skills are great and he went way beyond any expectations I had about customer service. Joel could teach classes on customer service to most service rep's in any market. Joel did everything possible to make sure I would be successful in my move with this equipment. I will always greatly appreciate Joel's ability to explain all aspects of the equipment and he made sure I felt confident that it would work for me. This was truly an exceptional customer service experience for me working with Joel.MORGAN P.
The app didn't work but that's not on the location.Philip C.
Customer did not leave a comment.ELISEO F.
We had an unfortunate mishap with our reservation in the beginning. Due to some errors and confusion we had to pick up our 5 x 8 trailor in Fowler. The gentleman who had assisted us was very helpful and understanding to our predicament. He went above and beyond and will gladly recommend others to come to this location. I cannot thank him enough for what he did but if someone decides to rent from this location, they will be in great hands. Hands down the best service from this location.Denise B.
Customer did not leave a comment.DIANE L.
Overall great customer serviceSYLVESTER W.
The service at this U-Haul rental place was awesome. I would recommend it to my friends and family. They were a great help. If I had a question I could give them a call and they were very prompt in returning it. They gave me excellent service. I will be going back there again when I need a U-Haul rental.MARGARET M.
Customer did not leave a comment.Rosalva A.
Good guysGURWINDER G.
Customer did not leave a comment.JONATHAN S.
Customer did not leave a comment.ELIZABETH R.
Customer did not leave a comment.CHARLES S.
The workers were very helpful and kind. We had not backed a vehicle to a trailer to connect everything for a long time and they took care of everything for us.ALMA M.
Customer did not leave a comment.GREGORY D.
Customer did not leave a comment.CHRISTOPHER V.
Joel at R&R Auto Repair was the best! He was prompt and courteous. A friendly face that made the pickup process a pleasant one. Great job Joel!STEPHEN F.
Customer did not leave a comment.Ronald G.
There is little to no equipment available for one way out of California. I ended up with uncovered trailer that was ridiculously overpriced and not at all what I wanted. U-Haul is not serving the customer during these difficult times.STEVEN M.
Pay Joel more money! He is a great person and very accommodating ðŸ‘ðŸ»Michael S.
Joel is amazing. He knows and understands what customer service means and he will literally bend over backwards to help people out. I will highly recommend Joel and his business to anyone and everyone!Stephanie T.
Not a thingKeith P.
Joel was great. He's personable and took the time to help me reverse the ball on the new hitch I bought. We needed more than a wrench to loosen the bolt. Good thing was his shop was an auto repair shop so he had some tools. Great customer service. He will take the time to converse with you. Highly recommended.JASON T.
I called today to reserve a truck. I booked it in about one minute. Came in just before the said time and was in and out in less than 5 minutes, plus when I brought the truck back they even parked it for me. I will be coming back for sureSTEVEN G.
For this pickup place was great only problem I had was the photo sending and application to much informationLouis J.
Nothing. The customer representative went above and beyond to assist with the rental.Tammy E.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.ALLEN B.
Nothing everything was excellent thank youMartha C.
Very friendly staffLanny V.
Customer did not leave a comment.David H.
Amazing customer service something you dont see now a days.. Great guy if you ever need a uhaul and are around the area go to R&R repair.Eduardo B.
Just have them call Joel directly. He was very helpful.Nicholas E.
Customer did not leave a comment.Mary F.
Joel was great and made sure I was taken care of. He rushed from where he was at to assure that I was able to rent the Uhaul. Great customer service!Christine P.
Joel was very friendly and helpful with my check in.Fred H.
Joel the owner of the uhaul location was an outstanding example of how uhaul proprietor's should treat their customers. 5 star customer service from start to finish!Bryan P.
Customer did not leave a comment.Roberto G.
Mr Joel was super accommodating. He was at the office on his day off and sorted out the mess I had made..I love home. If anyone in the area needs moving truck services go with me Joel from forwarder.Pearl G.
I was not told this was a one way rental took the U-Haul to drop it off at a different location and was going to be charged double, had to bring you hall all the way back to Fowler and was charged ridiculous mileage. We ended up only needed the U-Haul for 1 day and attempted to take back and was charged, the first U-Haul we rented broke down on us, and our moving plans were destroyed on top of moving this experience was horrible with U-Haul never again will I rent from themEliza G.
None. Friendly customer service received.crystal C.
Customer did not leave a comment.brad F.
I found that the location Manager ,Joel, to be a friendly, and courteous. The equipment was clean and worked well. I would recommend this place to a friend and would certainly consider this location first the next time I need to rent a truck.Monteith A.
Customer did not leave a comment.Peter Y.
Customer did not leave a comment.Heidi R.
Notify that. Insurance will need to be paid on pick-up.Michael A.
Very friendly and helpful, went out of their way to provide additional help with truck and equipment.Ryan R.
A Great Experience...Top Notch Customer Service. Very Professional and Clean Equipment. We use this location in the future.Marcos H.
Everything went Smooth don't have anything bad to say about improvement Joel did a great job to accommodate me.Jessica V.
I waited nearly 30 minutes for an approval upon arrival. I tried the customer chat, but no reply. Other than that, truck was goodRon C.
Customer did not leave a comment.John H.
Nothing because I was satisfied with the service thank youGaines S.
Joel was very helpful and pleasant.betty M.
Joel at R&R was kind and quick with my transaction. He even backed the truck out of tight parking spot for me. I would definitely recommend!Angela W.
Customer service was excellent, very friendly and helpful advising what size uhaul equipment was right for us.Anna P.
Customer did not leave a comment.Cesar M.
Great Customer Service!Christina C.
Customer did not leave a comment.DAWN W.
On 4/15/19 I contacted Customer Service and advised them of an issue with one tire. I was treated with disrespect by Shane, was told I would need to wait 1-2 hours before a vendor would be available to assist me. I asked why I could not take the trailer to the local U-Haul dealer and the response was, "You can't do that." I did not receive customer service, I received insults. I had to have 2 tires repaired. Joel at R&R Auto Repair reimbursed me for the repairs. That was customer service.Jim S.
Joel was extremely courteous and helpful throughout the entire process. I would definitely recommend renting from this facility.Troy C.
Customer did not leave a comment.DENNIS S.
Very happy with the service I received from R/R auto repair, and I will rent there again.William B.
Customer did not leave a comment.Steven H. S.
Customer did not leave a comment.VERONICA P.
Customer did not leave a comment.Danny M.
Customer did not leave a comment.priscilla M.
Joel was great when I called to confirm the uhaul was checked in... so friendly! Great customer service!angela O.
Customer did not leave a comment.Joel R.
Customer did not leave a comment.STACEY D.
All around great service. Thank you.Candace D.
This place is awesome, friendly, and honest. that goes a long way in my book when dealing with these types of businesses. i will surely use this service here again when needed at R&R Auto Repair in Fowler, CA. Thank you so much.Anthony S.
Joel was the only positve aspect of renting from U-haul. He was friendly, professional and persevered to resolve the issue with the contract type for the items I rented in San Rafael.Whitney L.
Customer did not leave a comment.PHILLIP E.
Joel was great and helpful.Janis U.
There is nothing I would change, great customer service and friendly vendor.Juan G.
Customer did not leave a comment.Darrell N.
Customer did not leave a comment.Shamgar Y.
Customer did not leave a comment.colin S.
Customer did not leave a comment.William L.
Customer did not leave a comment.steve H.
Joel was outstanding in helping me from the beginning in reserving my 15 ft Uhaul to checking it back in at his location! Great Service!TINA A.
Customer did not leave a comment.CYNTHIA K.
Not the location I wanted. Added 15 mikes to my tripGary K.
Joel from uhaul on merced st n Fowler ca was the best help I could have ever ask forMaryln C.
It's a great place and friendly people. Thank you Joel it's been a great pleasure to do business with joel.ROGER E.
Customer did not leave a comment.Isac A.
Customer did not leave a comment.amy B.
Joel thank you for your great customer service! What a Life saver!MONICA L.
Great customer service. Entire transaction was easy and quick. Also helped explain the self return service offered by U haul.Jeannette B.
Customer did not leave a comment.Kevin M.
Very helpful, very friendly. I would definitely recommend .Elizabeth H.
Customer did not leave a comment.Eddie E.
Excellent customer service. I rented over the phone and when we got to the rental place we had to make some changes to it. Owner was extremely helpful and made all the changes with no complaints.Katharyn M.
Customer did not leave a comment.donald N.
I found the service to be friendly, fast and affordable.Toni P.
Everything was great!KAREN A.
Customer did not leave a comment.JOEL M.
It was an efficient, professional and fast process. Highly recommend this location!amy B.
Customer did not leave a comment.Guadalupe J.
Customer did not leave a comment.Celia R.