I would like to be contacted about this drop off. I did everything thru my phone and the guy that worked there had me showing up with something different and he didn't want me to leave the premise even though I had checked everything out thru my phone and put the keys in the drop box as requested. He had no idea what was going on and wouldn't really talk to me just kept looking at his phone trying to figure out what was going on. He was not inviting at all. Very poor experienceJerry C.
Customer Reviews for Randolph Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Office staff extremely helpful and friendly!JONATHAN M.
This facility practices social distancing and & requires masks.A customer (?) refused to wear a mask & said he was not getting vaccinated when asked by a client.. Even though I personally felt that the man was obnoxiously ignoring the safety of others, the employee politely and firmly had him wait outside. As customers, we felt that this company went above and beyond in trying to keep their customers safe! What can you do to improve for the next customer? Keep up the good work and do not apologize or back down in your efforts on behalf of your customers. There are lots of u-haul type places, and it's possible that they do not require masks. Go to this U-Haul location and stay safe! And thank you, U-Haul employees, for your continuing efforts to stop the spread! ( Note to un-vaccinated man who refused to wear a mask OR practice social distancing: please just stay home!)KARLA M.
El cliente no dejó un comentario.JOHN H.
Extraordinario servicio al clienteWILTON K.
Everything is okJUAN R.
Rented a full-size car transport trailer. Everything was excellent from start to finish. The Randolph Storage / U-Haul location is providing a greatly needed service to the Asheboro community. Thank YouTODD T.
El cliente no dejó un comentario.Jimmie B.
No problems friendly staffJohn K.
No problems at this location.WILLIAM Y.
They close from one to 2 for lunch in case you go there during those times they will be backAMY L.
El cliente no dejó un comentario.TERRY D.
Pretty seamless.KEVIN JAMES C.
El cliente no dejó un comentario.JHEFREEN L.
Brenda answered all my questions. I had never rented a uhaul before so I had a lot of them. She was very sweet and a pleasure to do business with. It was a great experience. I have no complaints.Susan S.
They were very helpful.robert W.
I needed to change drop off location. I called the number provided and was in hold for nearly 15 minutes. When I finally got a rep, I was told changing drop off location would "cost between $0 and $500." I asked for a specific amount so I could determine if it was acceptable and was told I could not be given a specific amount. As a result, I had to drive an extra 110 miles, running up the bill and making a 17 hour work day for myself. This is ridiculous and unnaceptable. I will not use Uhaul again - ever!Michael Y.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.jerry H.
El cliente no dejó un comentario.Latosha F.
This was a wonderful rental experience. The owner was extremely helpful and friendly. We did not have any problems with the cargo trailer, and pick up and drop off was a breeze. I would highly recommend this location.Elizabeth A.
El cliente no dejó un comentario.YAKO D.
El cliente no dejó un comentario.JEFFREY M.
Do nothing else...diplomatic touch here, Fantastic professional personnel from p/u to drop:off. I'll go no where else...couldn't be better than this. Thanks U-HaulLAWRENCE P.
El cliente no dejó un comentario.James A.
Helpful and cheerfulBarbara M S.
Need to start checking the vehicles before renting them out. The outside was dirty and the back door was broke.Dakota T.
Nobody in the office to take my rental back. little disappointing, but was able to return my trailer via the website check in.John T.
El cliente no dejó un comentario.Deborah G.
El cliente no dejó un comentario.KAREN B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.MAURICE M.
Very good serviceDaniel R.
The gentleman who checked me in was very polite. He hooked up the trailer for me. I basically watched him.James S.
The Uhaul team at this location was great and help make this part of the move simple and frustration free (and I was neck deep in both already). Thank you for all your help!!Deborah G.
El cliente no dejó un comentario.Steve R.
El cliente no dejó un comentario.STEVE S.
El cliente no dejó un comentario.Nishah D.
El cliente no dejó un comentario.randy W.
Good service fast and easy processYoussef K.
Everyone was great ! They all went above and beyond and made my move so manageable.Thanks so much to all.ROBERTK G.
El cliente no dejó un comentario.FRANCES B.
El cliente no dejó un comentario.Andrew F.
El cliente no dejó un comentario.ELGIN W.
They charged for extra fees after I was told I would not be. Therefore doubling an my cost. I am still waiting to be refundedshawna R.
El cliente no dejó un comentario.Lena C.
El cliente no dejó un comentario.RAY S.
El cliente no dejó un comentario.Cathy H.
El cliente no dejó un comentario.Jacqueline W.
Excellent customer service.felisa E.
El cliente no dejó un comentario.Jamie S.
El cliente no dejó un comentario.Gordon C.
Customer service was very friendly and timely.Steve C.
El cliente no dejó un comentario.Felisa E.
El cliente no dejó un comentario.valerie H.
At .89 cents per mile, the rate is TOO HIGH! I will look for other options next time.Michael Y.
El cliente no dejó un comentario.Charles B.
No complaint I got there right at closing and was going to online check in however instead of leaving I was approached and they took care of it for me very helpful peoplefloyd S.
El cliente no dejó un comentario.THOMAS F.
El cliente no dejó un comentario.Janet W.
El cliente no dejó un comentario.Karl B.
Very easy renting experience.Michael N.
El cliente no dejó un comentario.Brandon S.
My reservation time was 9:30. I arrived at 9:10. I did not have a mask on and was told it was required. Although I have chronic bronchitis and am exempt from wearing a mask, I didn't want to divulge my medical history in front of other customers, so I told the man I didn't have a mask. He said that I would need one before he could help me. I asked, "If they are required, do you provide them?" He said, "no." I asked, "how am I supposed to pick up my truck?" He said, "You need to go find a mask." I had to drive home and get a mask. Had I not already made arrangements with others to have this uhaul, I wouldn't have returned. I will need to rent a truck several more times over the next 6 months, but I assure you it will be with someone else. What I found amusing, is that when I had the mask on, I was holding it away from my mouth because of my breathing issues yet he didn't have an issue with that, and when it came to signing my paperwork, he didn't hesitate to offer me his pen. I suggest he do some research on this virus. On another note = the floors were filthy. There were tiny pine cones on the floor and what looks like straw/hay, and it smelled horrible! I know Governor Cooper put the mask mandate in place, but this was the first time I was refused service. Maybe it would be a good idea to have a box of masks there for people like myself who don't wear them.NATASHA P.
El cliente no dejó un comentario.JEFFREY H.
N/a I always use this location because they are so helpful and easy to work with.ROY C.
El cliente no dejó un comentario.Darlene U.
I was very pleased with my experience at this location. Someone called before my pickup time to confirm everything and helped me realize that I needed a bigger truck. Both people at the location were extremely nice and helpful!!!Stacy B.
El cliente no dejó un comentario.JOHN W.
El cliente no dejó un comentario.Susan D.
No problemsMATTHEW R.
El cliente no dejó un comentario.MICHAEL K.
The staff was super friendly and made sure I was comfortable with the size vehicle I rented. It was a great experience we will use them again in the future!Tabitha T.
You are doing well with your servicesWILLIE J.
El cliente no dejó un comentario.Scott H.
Its not contact less. The person that â€œhelpedâ€ us was not very professional and constantly complain about the haul system being down and how it was not Worth it for him. Not recommending location. Not profesional.Nilda D.
Everything was great!Chris J.
No contact, easy to use. Awesome.Alicia C.
El cliente no dejó un comentario.WANDA S.
El cliente no dejó un comentario.Gary A.
El cliente no dejó un comentario.Nereida S.
El cliente no dejó un comentario.Keith T.
El cliente no dejó un comentario.Donald S.
Very friendlyJennifer P.
El cliente no dejó un comentario.KEN G.
El cliente no dejó un comentario.Trestan B.
El cliente no dejó un comentario.Tammy C.
El cliente no dejó un comentario.Jeffrey R.
This location and business is always really great .Mark B.
El cliente no dejó un comentario.Joshua C.
El cliente no dejó un comentario.travis C.
El cliente no dejó un comentario.DEBORA K.
El cliente no dejó un comentario.Bellyaris A.
El cliente no dejó un comentario.Donald S.
El cliente no dejó un comentario.Lori M.
El cliente no dejó un comentario.Brien D.
El cliente no dejó un comentario.Kristie G.
El cliente no dejó un comentario.Marvin M.
Great customer service, would not hesitate to recommend them to anyone.Larry D.
El cliente no dejó un comentario.Jeffrey R.