The trailer was clean and in good condition and the people at both pickup and drop off locations were very friendly and helpful.
gary C.
Customer Reviews for R&H Television
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location made the rental transaction very easy, and he had me on my way quickly. The trailer was very easy to tow and made the the job much easier.
Dave D.Clerk was unfriendly, unknowledgeable about your software, and overcharged. Checked out at 10am. returned same day 1pm, drove for only 5 miles, left 3/4 tank returned 3/4 tank yet I was charged $17.05 for fuel.
anne A.One of the wheel straps was cut and too short to use making it not safe to use. Could not haul my vehicle safely.
Joe G.The gentlemen was very nice & even changed plugs from trailer since the sensor plug wouldn't adapt correctly! Electric was out on return & he was most gracious about it..
Douglas W.Drop off rating is all based on VISIBILITY. I was scheduled to drop of at Petes Matathon in Niles. I said sure, should be no problem. BUT You can not see the building or equipment from the road...it is tucked behind trees and there is no road sign, nor address sign at the street. I know the community fairly well and spent 20 minutes driving around before finding it. Frustrating beyond belief. I was on my way back to Niles when I turned and looked back, and by the grace of God, I saw it. With proper markings & signage it will be a fine location. Until they get that, please tell people it is next time Wheels on Deals being the trees.
Frances C.First trailer we hooked up, lights didn't work. Thankfully they had another trailer we could use.
Roxi B.Friendly service.
Denise S.Made the reservation a week prior and had a confirmation number. When we called the original pick-up location to confirm, they had no vehicle AND didn't even have a record of our reservation. Received a call the morning of pick-up and told to go to another town to pick up the vehicle. That location had one vehicle promised to another customer and also had no record of our reservation. We were one major argument away from being stranded 800 miles from home with no truck. Very low quality.
Larry M.Nasty and dirty inside the truck, it didn't seem like it wanted to go and I felt that I got over charged for that truck.
haley B.The drivers side windshield wiper was broken
STEPHEN J.very helpful no improvements necessary
dave M.The owner came out immediately and assisted the unhooking of the trailer. Very nice businessman!
Kenneth W.excellent and friendly service
dave M.I reserved my uhaul a month before my scheduled move date. Had to travel 200 miles to get to the original location by train and when I arrived they told me there was no available truck because they were overbooked. Disappointed, they had to search for the closest available one which was 40 miles. This truck was available due luck because someone canceled. If this was not available, they wanted me to travel more than 50 miles. I hope that if you book in advance this does not happen. Moving is not easy, planning ahead is necessary but if you are not assured of your reservation how can you have peace of mind.
Rheagan B.Great experience!
Bryant G.Was perfect
Christie J.Price per mile was a little high
John F.The trucks were parked in a completely different lot than the store where it was to be picked up. They were also parked in large puddles of water that made it impossible to get into the vehicle without getting my shoes soaking wet. The entire point of the online check in was to not have to wait in line but still had to do that while the checked out a customer who did not have a reservation.
Zechariah R.Not from the area so not specific for the location. The gentleman at the location was extremely nice. All was easy for pickup!
Stephanie S.Very nice and helpful older man even hooked the trl up. Would recommend this UHaul
michael D.The,guy was friendly,and good to work with
EDWARD L.All was good
Terry P.Have more than one person know how to check people in and have people working in the shop wear masks
TR W.Give them the same great customer service that i received💯
Tiffany W.do not call this "location". Am i rating the physical "location" or the over-all service? it is a bit confusing. Service was great. Location a bit "tucked in" difficult to see...especially if there are no U-haul trucks there.
Lillian J.Well I made our reservation online I already had insurance to cover . When I picked it up he went online an redid my order. He put everything down as coverage and it cost me 100 dollars more . I didn't need it or want it but needed the truck to move
mark W.The online check-in is nice. Overall, it took longer than expected while waiting on the agent to approve the process.
John P.Nothing really. It's just located in a really old, run down building. However, the people there are all nice and helped me connect and disconnect the trailer and just generally prompt and helpful.
Tom K.the guy told me I was all set and I didn't receive a receipt because of the original issues with not having a valid contract. he never told me I had to complete my return. o. the uhaul website to get a final receipt.
Rita B.I was told nothing about the vehicle from the agent. I was given the keys and hand truck and have a safe trip. He didn't walk around the vehicle and point out any areas that already had been damaged. He didn't tell me if the truck had been recently sanitized.
Gary S.Wonderful man!
VICKY T.I accidentally locked the keys in the truck and got a hold of the manager the following day when they opened and he was very understanding.
Terry S.The gentleman at R&H was very nice and respectful he made me feel like what I needed the u-haul was important and he made sure I had everything I needed.
Tara S.The overall experience wasn't good. I was given a price and ended up paying more because I had to go to a different location to get what I needed
Larry W..99 cents a mile is ridiculous, The man at my location was so sweet and very helpful but the cost of just driving it 61 miles was 60 dollars.
Elizabeth C.Franchise owner Herb Ward is great! Herb is very helpful, super polite, and is very knowledgeable about U-Haul equipment.
Edward G.Worked out perfect
steve M.Dropped off - it was fine - after hours.
Keith W.The man tried to tell me I owed for gas before he even looked at my paperwork and them yelled "I don't care what paper you have" when I tried to explain to him the pick up location had issued me a credit to return the truck at 1/4 of a tank. He was rude as hell.
Tobias M.The U Haul computer system is a mess. My data had to be entered 4 times before it was accepted plus the rental location had to call U Haul twice for computer help!! I had another U Haul rental earlier this summer at another location and had computer problems there too!!! Fix your system!
DAVID D.We were suppose to pickup the truck Sat. morning--but received a call that said the location would not be open Sat morning and if we wanted the truck--we had to pick it up by 5pm Friday evening. This meant that we had to pay for time which we could not use the truck. All we paid for was for the truck to sit from 5pm Friday until 10am Saturday until we could start our move. I found this to be unacceptable and very poor management on U-Hauls side.
richard M.For Dowagiac, the location was as expected. If it were in a larger or prosperous area I would not recommend it
Barton P.Guy was super nice. A++++++
john H.I was charged for fuel when I filled the tank before I returned it! Don't add unwarranted fees!
Tameka B.Nothing really.
Douglas P.First i was called two days before my scheduled pick up to be informed they did not have my truck auto my desired location and i would need to drive 30 min away to pick up my truck. I was given extra miles for inconvenience. The building smelled horrible of mildew and the computer kept crashing when i was trying to pick up. Pick up took 45 min. The older guy cussed at me when i was attempting to find a rental truck last min due to their computer issues. The cab of the truck was dirty and had cigarette bus in the ash tray. And when i got home, my brother who is a manager at a reputable tire store advised me the rear tire was completely bald and he would not let this truck leave his shop with these tires on it. And i had to drive 260 miles on it. I will not utilize u haul services again.
MELISSA C.Very friendly and helpful.
PATTY W.I prefer this location over all the others in the area. They know what they are doing, and they are very good at it. Some of the other locations don't seem to be trained very well.
David F.This location is the best one I have found in the three state area.
David F.Added extras NOT on the on line check in. Took over 1 hour with having done on line check in.
Tim M.