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Mark S.
Customer Reviews for R&A Auto Sales & Service
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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If you tell someone that they will pay the price you tell them they should have to pay that price don't add on mileage that wasn't previously talked about. In my case Noone said anything about mileage and I found it on my receipt.
David H.Service and check in were quick. The location is super convenient. Great service
Phillip T.Great van, good price, available on short (~2 days) notice. No surprise fees, no haggling. Got 'r done.
Brian B.You are very difficult to do business with, online process is very poor.
Tom O.I was very pleased with the service. The owner of auto shop/uhaul service was very helpful. I will go back if rental needed in the future.
ZENEL A.I received excellent customer service!!!
STEVEN R.The gas wasn't full when I picked it up. It was only half. The app didn't work too check the truck back in it kept giving me errors
Christina S.The guy who took care of me was helpful and kind. I'd go back to rent again next time I need a big truck.
DIANE Q.Didn't get his name but the guy who helped us at the shop was great
JARED D.Agent was very helpful. Easy transaction.
Rebecca T.Approval should be done prior to pick up. The process should begin at the time of reservation. This causes unexpected delays. Also- it would be very helpful to have a human assisting with the pick up/drop off for confirming quality of the van. Also- I should not have to return it with a full tank if it is over half a tankâ€" I pay by mileage already. I had an additional $20 to put into the tank.
Logan S.I asked for 48 hours and 850 miles from 3 people. Two on the phone, and 1 in person. all of them kept shorting my hours, 24, then 36, then OK sir, 48 hours. I return it ON TIME, and they said I returned it late. I have the photos of the miles and times. Very annoying that I was overcharged. It felt like dealing with an insurace claim or something. Fighting me and not listening to what I asked for at every turn. Sure, people only use U-Haul once every 5 years or so, but that does not give people the license to try and be shifty and nickle and dime. I was very disappointed in the service from all 3 people (2 on phone, 1 in person). The equipment is fine, the service was terrible.
JAMES ALLEN K.I ran into a setback in my side and the location was willing to work with me, they went above and beyond to make sure I was safe and on my way. It's a no frills location, but the location workers will make your day. Couldn't be happier. Will be back. Possibly this weekend. ;) Thanks so much!!
JARA A.The service was perfect and the business was super friendly!
John A.Super!
Rafael A.Owner is very friendly and helpful.
Connie S.Staff was exceptional. Kind, knowledgeable and professional. The facility is crowded and difficult to maneuver. Also had trouble locating it since it was not an obvious Uhaul facility. Staff mitigated the maneuvering challenge and said â€Just leave it there and I'll take care of itâ€. And he did.
JEFFREY G.This U-Haul dealer is polite and his 9' rental van was perfectly well maintained. Not to mention it was a brand new vehicle!
DAVID H.Very polite and helpful! Thank you
JILL G.Unable to return vehicle; owner had lot blocked and I got billed for additional day; also two phone calls to Uhaul took over two hours. This was an awful experience.
Bradley W.music
JIMMY T.It was fine
Jim L.Charged a cleaning fee and nothing was in the van! Then turned around and tax me another 2$ on a cleaning fee! You not suppose to tax a labor fee
Joseph R.Friendly service and staff, prompt and informative.
Laurel S.Associate very helpful and efficient
Patricia S.Great experience overall. Convenient location and friendly staff.
Todd M.Very dirty.
Dianna S.Not much this location can do I guess, but no on site parking.
Craig Y.Rafiq was very helpful and friendly
Drucilla K.Very professional and efficient. Will use these movers in the future.
Andrew W.Starting with the pick up location. Clean and good location. Quick service but maybe too quick. It should be policy for the U-Haul brand and each check in rep to review the contract and touch on key policy in the contract like charges. We were charged a service fee of $30.00 to refuel the gas. Unacceptable. Had I known there would be a charge I would have done it myself. Very disappointed. Drop off location was a small garage with a packed parking lot of cars. The personnel was uninviting it appeared that he didn't want to be there and didn't want to be bothered. Again never asked about gas or mentioned a service fee being applied if gas was not at a certain level upon return. Not impressed. Would like to get a refund of the service fee.
Michael B.Your app sucks
Erik C.Very difficult to know where to drop off. I had to call U-Haul to make sure I was even in the right place.
Steven T.We dropped off after hours. Very convenient location. Obvious key drop. Easy to drop trailer spot
Glendon S.There was no one there at 4:30 pm when I dropped it off even though the sign clearly stated they were open until 6:00 pm.
DAVE W.Pick up with a full tank of gas.
Kayla B.The next customer would appreciate the parking lot being refinished.
Geremie K.never again will i use your 800 uhaul strong request made about pick-up location so u send me 9 miles to a shit hole thrid party, who i wouldn't even send my worst enemy tryed to sell me extra product's i didn't ask for didn't know how to recredit acct had to call another person to help him.
George S.40 minutes wasted waiting because employee did not know how to enter information in computer. The owner was called to complete the transaction. Everyone was polite and cordial.
joe A.Very convenient right in front of Home Depot
JOHN D.Very unfriendly, did not get off his seat.
PATRICK H.The trailer lights did not work. The location was obviously a drop off point so I would use them again but I am very disappointed that the equipment was t ready.
Tom D.Great service and excellent equipment. I highly recommend this location.
Alex Z.The lady working there was very nice. Knew what to do and was very helpful.
Mary E.No improvements needed. Thank You
mary N.